This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Broken spare tire carrier. Seems to be a common problem on XLE sienna. I have 2005 LE and my spare tire carrier is completely broken. Tried getting a replacement from 5 parts car sienna and they were all broken as well! Another common problems Sienna have are rack and pinions. They always leak. I owned a 1998 then a 2003 sienna and they both leaked from the power steering pack. Spare tire carrier is a dangerous issue. Spare tire can fall off on the road and can cause auto accidents or serious injuries and serious damage to other autos on the road. rack and pinion leaks leave oil on the floor. Steering locks up without power steering which can cause a serious accident.
I was pulling in my driveway when this incident happened. When exiting my vehicle and opening the driver side door this is what occurred. The driver side sliding door cable snapped and could have potentially hit the driver or me and which could have injured a body part especially the eye or hand. It also made a loud popping noise. There was no warning lights that this would happen and now the door will not open which causes a safety hazard because in case of an emergency this door may need to be opened to escape for safety reasons. Thank you for the investigation of this matter.
The contact owns a 2005 Toyota Sienna. The contact stated that the vehicle power sliding door independently would open and close. In addition, the contact also stated that the power sliding door was not properly secured, a beeping noise occurred, the vehicle was unable to drive. The vehicle was taken to an independent mechanic where a diagnostic testing was completed. The contact was not disclosured of the result of the diagnostic but was informed that parts needed to be ordered for the repair of the power sliding door. The vehicle was not repaired and was not taken to a dealer. The contact mentioned that when it gets cold the failure occurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 180,000.
Door check broke loose at weld to door frame on drivers side front door. Cost over $500 to have a new one installed. Didn't really notice when it happened, just when it didn't work anymore (the door would swing open wider without stopping) (about November 2015).
Driver side door is making loud noise when door is opened or closed. This popping noise is coming from door check pocket. After examine door check pocket, the popping sound is because pocket is detached form the door frame due to insufficiently and poor welding. The force of opening the door causes it to breakaway from the door frame. I noticed 2017 NHTSA id number: 11002982 has the same issue. Youtube also has incidents regarding this.
- Glen Allen, VA, USA
Search CarComplaints.com for these popular complaint phrases...
Both right and left rear doors will not open using the mechanical assembly or disabling the mechanical assembly. This happens when trying to exit or enter the car. My son has to climb through the front seat. Very inconvenient.
The passenger side automatic sliding door will not open in either automatic or manual mode from the inside. It will open if someone pulls the handle from the outside. Possible motor and or cable problem. There are similar complaints I found on the internet. It started intermittently about a year ago but now it's permanent and can only be opened from pulling on the outside door handle.
In my Toyota Sienna 2005 van, the liftgate would go up and then suddenly drop about a foot and then continue to close. This happens in the winter more than in the summer.
The drivers side door. When open and closing the door, there is a very loud clicking. I was told that there is a crack in the door near the top hing that is connected to the door.
The contact owns a 2005 Toyota Sienna. The contact stated that an unknown recall regarding the dashboard cracking on the vehicle had expired; however, she began to see cracks on her dashboard and a sticky substance. There were no warning indicators illuminated. The contact took the vehicle to Toyota of springfield (3521 E sunshine St, springfield, mo 65809), but it was not diagnosed or repaired. The manufacturer was not notified. The failure mileage and recall information were unknown.
While the vehicle was stationary, the sliding side door closed on my son's fingers, and they got jammed in the door. The sensor on the sliding door did not work, when it should have not closed when it hit my son's fingers.
I was completely stopped in my Sienna AWD at a traffic light at the top of a freeway on-ramp in a major city, and rear-ended by a vehicle beginning to travel down the on-ramp at an unknown but high rate of speed and not heeding the traffic signal. On impact, the rear cargo compartment of my Sienna crushed inward so far that it caused the third row bench seat to move forward and propel the seat part of the bench seat into the backs of the second row captain's chairs in front of it. This would have crushed the legs and maybe whole body of anyone seated in the outer two seats of the rear bench seat, and perhaps in the middle position as well. I found a piece of paper bag caught between the bottom seat edge of the bench seat and the back of a captain's chair, and I could not pull that piece of paper free. I had to pull really hard to remove the large pack of toilet tissue, shown in the uploaded photo, in order to dislodge it from the rear bench seat area. The tissue pack likely is narrower than the trunk of an adult human body which could have been caught there, with legs also crushed by the lower portion of the bench seat as it impacted the back of the captain's chair in front of it. I believe the cause of this safety problem is a poor design; inadequate rear-crash protection for third-row passengers, who usually are children. As a parent and vehicle owner, I was never warned about the great danger my children could be in if they seated anywhere along the third-row bench seat during a rear-end collision. I'm traumatized by the thought of a child or anyone having been seated in the third row at the time of this collision, which fortunately they were not in this instance.
Driver side door is making loud noise when door is opened or closed. This popping noise is coming from door check pocket. I'd noticed that Toyota had recalled several vehicles related to this issue however they didn't recall some of the other vehicles including ours.
Drivers side door internal metal is pulling away from itself where the door check is. This also causes the metal to cut into the door check. Creating an audible clicking noise but also creating a safety issue. I have been told that there is a chance that the door itself could fall off. Toyota implemented years ago a customer program to help for the first 10 years or 100,000 mile warranty by extending the warranty. However this does not cover vehicles that had an issue after the warranty expired or if they buy the car used. Due to this I am required to have the whole door replaced and also painting that whole side of the car which will be a total of $2,114.64. I called Toyota headquarters and they said there is nothing they can do since no recall was issued and only the customer program was setup to help correct this safety issue.
Drivers door check strap spot has weld failed and the door makes a clicking sound when you open or shut the drivers side door. Because of the manufacturing failure you do have to slam the door shut to make sure it is all the way closed or it will not latch properly and open up when you are driving. This is an ongoing problem. Toyota has issued a warranty extension to fix the problem but unfortunately a lot of the vehicles manufacture safety defects are void past the warranty extensions and the costumer was not notified of the warranty extension before warranty voided and it is up to the consumers to fix the problem on their own at their own out of pocket cost. This is a manufacturer defect and safety issue.
In stationary mode my sliding doors will not open, or will open intermittently, or will not open at all or will not close at all or will not latch. The passenger door would not close all the way and so I had to drive home with the door unlatched and beeping at me staying part way open even while operating the vehicle. I see that the 2005 Toyota Sienna was given an extra 9 years warranty for this issue or 120K miles, my car has only 110K miles and has the same issues as the NHTSA campaign number: 16V858. Both doors were affected within a week of each other. The dealer diagnosed the actuator motors on both sides as coincidentally going out at the same time but replacing the actuator motor on the passenger side did not fix the issue. After removing the passenger door they say that the cable is bad and the clutch is worn out on the motor/part that moves the door is bad or broken. The first night I saw the problem the car alarm came on really muffled and ran the battery down so the battery had to be replaced. This may have been associated with the door is my thinking since all this happened within a few hours of each event. (this door has been frozen shut twice since I have owned the vehicle and had to wait for it to thaw to get it to open or shut.) this vehicle has not had heavy use, only light use.
Automatic sliding door will not close. The cable mechanism appears to be broken. I can't use the door until it is repaired. I took the van in for service with the warranty enhancement letter in 2013 and was told no repairs were needed. Now that the door is broken, Toyota is saying the warranty has expired and I must pay for repairs. When asked why they didn't change out the faulty parts - csd said the door is not a safety issue! I see hundreds of posts for similar problem. Why isn't the sliding door being recalled?
When the rear sliding door was closing, the cable broke inside the door and the door would not close. I was at preschool picking my kids up so I had to call a friend and the only way we could get the door closed was by cutting the cable.
The sliding doors continue to malfunction where you can't open and get out of the vehicle, causing the potential for people (e.g. kids, disabled folks, older people) to be unable to get out. This has happened multiple times now on the passenger side where the automatic door will not open and the manual override does not work. Once due to an actuator, several times caused by a crappy cable mechanism, and now a forth time due to who knows what. The dealer this time told us it would cost $275 to take the door apart before he could diagnose the problem. We have already spent $3,000 for the past times the door would not open. My disabled sister got stuck in the [xxx] car and had to be moved out the other side which was extremely difficult. What if there is an accident and a person can't get out" I see hundreds of the same complaint on websites, and looking at only three add up over 1000 complaints, all on the same door issue. Multiple times we were traveling with small children and the passenger sliding door would not totally close. What were we to do" once the cable assembly snapped and we could not close it. Toyota has to be aware of this issue and should be made to replace the door with a different design or just with a manual one that people can open and close. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
A D V E R T I S E M E N T S
- Falls Church , VA, USA