This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Toyota Sienna 2006 purchased March 06. Airbag light on 1st time April 06 then intermittently light would flash for month. First appointment May 2, 2006 regarding airbag light. Light went off no diagnosis made. Airbag light on and off in may, June, July, appointment on August 2, 2006 diagnosed problem as passenger side seatbelt. August 23, 2006 seatbelt replaced, tires rotated. Tire light on while driving home appointment scheduled to turn it off. Airbag light on again van diagnosed September 2006 bad passenger side airbag in the seat, new seat ordered. October 27, 2006 passenger side seat replaced. Seat replaced with wrong year Sienna and wrong color. Got a rental Sienna until the next day. Picked up my Sienna with the old defective seat put back until another seat ordered. December 1, 2006 the correct seat installed. December 18, 2006 airbag light on again, appointment made December 28, to be diagnosed. January 25, 2007 van had bad center airbag sensor. Appointment made March 2, 2007. Sensor replaced March 12, 2007. April 3, 2007 tried to diagnose why the airbag light was on yet again but dealership did not have the time. April 11, 2007 given rental Sienna wires in the floor were replaced except for one ordered, "in case the light came on again". today, April 25, 2007 the airbag light is not on but I have serious questions about whether the airbags will work when and if needed and if the problem(s) were truly fixed.
In July 2006, about two weeks after purchasing our new 2006 Toyota Sienna, the airbag off light came on. Before we could take it for service someone broke into our mini van and it was in the shop for a month being repaired. The light came on again about a month later, but the dealer, balise Toyota in West springfield, MA, reset it during an oil change. In mid October, my wife was broadsided in her door by a Honda civic. None of the airbags, including the side curtain airbags deployed. The mini van was in the shop for another month, and the dealer again reset the light, which had come on, apparently during the crash. Since October the van has been serviced five or six times for this problem. The dealer's service manager told us in January that Toyota in compliance with federal regulations, designed the airbags to permanently turn off if a heavy person rode in the car. The dealership refused to turn the airbags back on again, and claimed that there was no fix for this because it was intentional. Other dealers want to charge us for this, even though it should be under warranty. Last week, a person at moore of Toyota customer care told me that the company's official position was that the airbags were not broken, but rather that my wife and I did not deserve the protection because of our weight. They claimed that they might be willing to buy the vehicle back, but I didn't want them to buy it back. I just want the mini van to work the way it supposed to without having to reset the computer every week. Besides, if they were telling the truth about this being a federal law, there were no cars in America that were safe for us to drive. I could not even get my brand new mini van inspected this year because an airbag light was grounded for disqualification. Toyota knowingly sold me an unsafe vehicle, one that was designed to be unsafe for 30% of people oh, and now the windshield cracked by the rearview mirror.
A D V E R T I S E M E N T S
- Little River, SC, USA