This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Toyota Sienna. The contact received notification of NHTSA campaign number: 14V273000 (wheels) however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
My van is only four years old and on its 3rd set of tires! serviced regularly and rotated every 5000 miles. Van only has 59,000 miles on it. Seems to me it is a Toyota issue, as I have read numerous complaints on the same issue.
The contact owns a 2011 Toyota Sienna. The contact received notification of NHTSA campaign number: 14V273000 (wheels). However, the part needed to do the repair was unavailable. The vehicle was taken to a dealer. The technician strapped the spare tire to the trunk as a temporary remedy. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The contact had not experienced a failure.
The contact owns a 2011 Toyota Sienna. The contact received notification of NHTSA campaign number:11V560000 (wheels). The vehicle was taken to a dealer. The technician strapped the spare tire to the luggage compartment as a temporary remedy due to the parts not being available for repairs. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The contact had not experienced a failure.
The contact owns a 2011 Toyota Sienna. The contact received a notification of NHTSA campaign number: 11V560000 (wheels) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Updated 3/13/15 updated 6/18/2015
- Harrisburg, PA, USA
Search CarComplaints.com for these popular complaint phrases...
The contact owns a 2011 Toyota Sienna. The contact received notification of NHTSA campaign number: 11V560000 (wheels). The vehicle was taken to a dealer. The technician strapped the spare tire to the trunk of the vehicle as a temporary remedy. The part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Tms-ntc-13142 I have a 2011 Toyota Sienna SE with 19" rims and tires which failed to meet the NHTSA test for tire loading and as a result Toyota sent out a recall notice to replace the tires with extra load tires. However, they are not honoring their requirement because they are requiring the tow hitch be a oem product which does not exist. They sold these vans with a tow package but not with a tow hitch. Toyota does not sell oem tow hitches interestingly enough. As a result, customers have had to purchase a after market tow hitch. Now that the weight of the vehicle exceeds the tire ratings and they are required to replace the wheels, Toyota is requiring their dealerships to only replace wheels if the van is equipped with an oem tow hitch which again does not exist. In other words, Toyota is not honoring their commitment to safety. I have contacted Toyota 4 times and their dealerships 4 times with no avail. I am concerned about my family's safety when we pull our trailers. Please help.
Excessive tire wear to vehicle front tires detected after 5,846 miles. Alignment checked by dealer. New front tires were installed using a 65,000 mile rated tire. At 22,000 (16,000 miles from time of replacement) excessive wear (to steel cords) noted to new front tires. Manufacturer claims there is no mechanical/design defect in vehicle. Excessive and premature tire wear is creating potentially unsafe driving/operating conditions.
Bought our 2011 Sienna new off the lot back in 2011 and we are now on our 2nd set of new tires (3rd in some cases that 2 needed replacing). A total of 6 new tires with a vehicle that has only 30,000 miles on it is ridiculous. I have called Toyota about this issue and now our van sits in our driveway like a dead weight. We had a tire blow out on us already a few months ago in which we had to replace it. They go bald very fast and are no good in bad weather. I have never owned a vehicle in which I had to replace tires this often. It almost caused us a wreck when the tire blew out and we cant keep up with the costs of replacing them since they are so expensive.
This is for a Sienna 2011 with AWD that I purchased new in Oct 2010. At approximately 27,000 miles, Toyota dealer recommends replacement of run flat tires with Bridgestone turanza run flats. At 45,000 miles, same dealer recommends replacement of tires again. They now recommend a non run flat tire. This will be third set of tires for this vehicle that is 3 yrs old and has been serviced by Toyota every 5,000 miles. There appears to be a problem with excessive wear of run flat tires on this vehicle. Toyota should be held accountable for this issue and replace these tires.
My Sienna falls under the current recall for unsafe tires for Siennas used for towing, but the dealer refuses to provide the extra load tires because my hitch was installed aftermarket. I purchased the vehicle with the towing package, however I was advised by the dealer to get the hitch installed elsewhere to save time and money. Regardless of that fact, I fail to see how where the hitch was installed makes the tires safe vs. Unsafe. Toyota is clearly hiding behind an arbitrary policy. I use the vehicle for towing. One tire is beginning to show signs of early failure. Toyota needs to provide the extra load tires asap. This is a serious safety concern. Toyota needs to comply with the recall.
Coming around a turn at 10 mph, the passenger rear tire blew out, with a total loss of pressure and a whoosh of air. The tires were properly inflated at the time. The tire pressure warning light was not lit. The tires have only 23,547 miles on them. I do not feel a tire that is 2 years old with this number of miles should suffer a complete failure. I am very concerned for my safety and that of my family. Luckily no one was hurt, this time.
NHTSA campaign 11V560000.............my vehicle has a tow hitch and so the safety recall information provided by says to not place the new tire and loading information placard on the vehicle. The instructions provided by Toyota further state that: "the remedy for your vehicle will be available after May 2012. We will send you another notice when it is ready." I called Toyota in June of 2012 and was told that the remedy was not yet ready and I would be notified when it was. I was provided this information by an individual named [xxx] at 800-331-4331 ext [xxx] and was given a case number [xxx]. this was over a year ago and still not response or action by Toyota. It feesl like they have no intention of resolving this issue for me. How long is reasonable to wait for a fix with a recall associated with potential overloading of the tire/wheel? thank you information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
We purchased this vehicle in February 2011. It came with free Toyota maintenance for the first 2 years and has been brought in for every scheduled maintenance, most recently the 25,000 mile service at 26,000, so the tires have regularly been rotated and inspected by the dealership. Two years and less than 27,000 miles after purchasing the vehicle, I noticed that it was not handling well in snow despite being an AWD. To our surprise, the tires were worn. I brought it to a tire shop hoping for just an alignment and were told the tires were not safe to drive on. Therefore, I just had to replace all 4 tires ahead of schedule. Very dangerous as most people don't even consider the need for new tires at this point in their vehicle ownership. And even more dangerous as coming up with the $1,000 every two years is/will be difficult if not impossible. The replacement tires are the same as due to the unique tire size, there are no other run flat options on the market, Bridgestone turanza EL400-02 rft.
Told during my service at 15000K by Toyota technician that I would need to replace all 4 tires on my 2011 Toyota Sienna. I asked how was it possible a brand new leased vehicle with 15000K miles would need new tires and I was told that I could make it to 20000K but need new ones. The technician could not tell me why the tires were failing. After researching this issue and speaking with other Toyota Sienna owners it appears to be a big problem with the tires placed on Sienna minivans. It also appears that Toyota is blaming the tire company and the tire company is blaming Toyota. Of course the poor consumer gets stuck in the middle. A recall should be done as soon as possible as tire safety is very important.
A D V E R T I S E M E N T S
- Wilbraham, MA, USA