This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The power sliding side doors pop open on their own. This happens when the vehicle is stationary and when driving. No injuries to report. We have taken the vehicle to our local Toyota dealer who put the doors on manual but now the door are very hard to open and close and my children cannot do it. This started in Nov 2016 and the issue remains. I feel that the remedy is taking an unreasonably long time and would like to voice my complaint.
The contact owns a 2013 Toyota Sienna. The contact received notification of NHTSA campaign number: 16V858000 (structure); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2013 Toyota Sienna. The contact received notification of NHTSA campaign number: 16V858000 (structure). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact spoke to a dealer who stated that the remedy was not available. The contact had not experienced a failure. Parts distribution disconnect. VIN tool confirms parts not available.
The contact owns a 2013 Toyota Sienna. The contact stated that the recall notice for NHTSA campaign number: 16V858000(structure) was received in December of 2016. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. VIN tool confirms parts not available.
Smelled burning or smoldering inside of vehicle while driving. After stopping to inspect, noticed that a wire for sliding electric door was just hanging (drivers side exterior of rear quarter panel). The wire was burned and was just hanging there. The electric sliding door would not work afterwards. Took siena to Toyota dealership and was advised that there is some type of warranty affecting the doors but they didn't know what it involved. They advised no further information was available. Toyota did not advise of any known dangers known to them if any.
- Lake View, NY, USA
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Sliding (L&R) doors opened prematuely few times and now auto function stopped working. System displays P1603 code and says maintenance required, but there is no problem found.
The contact owns a 2013 Toyota Sienna. The contact received notification of NHTSA campaign number: 16V858000 (structure); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2013 Toyota Sienna. The contact received notification of NHTSA campaign number: 16V858000 (structure); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact was advised that owners would receive a second notice when remedy parts become available. The contact had not experienced a failure.
The contact owns a 2013 Toyota Sienna. The contact received notification of NHTSA campaign number: 16V858000 (structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The driver side sliding door on a 2013 Toyota Sienna minivan was slow to open do to overnight freezing rain. However, the door did open but then would not automatically reclose. More importantly, the door would not latch when manually closed. The door had to be tied shut in order to drive the vehicle to the Toyota dealer since there was no other way to fasten it. The dealer reported they knew this was part of a Toyota recall but they had no documentation on how to fix it from Toyota so they just replaced the entire motor assembly. Toyota has known about this problem and has done nothing about it. It is a dangerous situation that has to be fixed before someone falls out of a moving vehicle. The door closes and appears latched until you drive and then it flies open.
The contact owns a 2013 Toyota Sienna. The contact received notification of NHTSA campaign number: 16V858000 (structure); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2013 Toyota Sienna. The contact received notification of NHTSA campaign number: 16V858000 (structure). The remedy was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair the manufacturer was not made aware of the issue the VIN was unknown. The contact had not experienced a failure. Updated 04/05/17
While stationary in driveway, passenger rear door intermittently will not open or will not close. We have noticed this after the vehicle has been turned off, and the key is no longer in the ignition. This has happened multiple times. My son will push the button from the inside of the vehicle, and attempt to use the handle on the inside of the vehicle. On multiple occasions when the door would not open, he had to use the door on the driver's side to get out. There have been other times after he has gotten in the back passenger door, but the door would not close. It takes pushing the button multiple times to get the door to close. This has happened both while the key is not in the ignition and the car is off, and after the car is started. Climate outside has varied during these episodes as well.
My 2013 Toyota Sienna mini van is still under warranty, but front subframe/engine cradle has a broken weld on the front left support area. I contacted Toyota again and again but they haven't done anything to fix the problem.
After driving the vehicle to the gas station and filling up with gas, the van would not restart. When the start button was pressed, it would just click, after several attempts it was determined that at least the battery was dead. This all happened in 5 degree weather. In an attempt to open the drivers side rear, unlocked sliding power door, it would not open. My wife was unable to open the door to get our 18 month old out of a cold car. In a panic, she had to climb over the center console from the drivers seat to pull him out, and then climb back over to exit the vehicle. When the van was finally jump started and brought to the dealer, they replaced the battery, and just shrugged off the fact that the door wouldn't open when the battery is dead. This is a huge safety concern for us. If we happen to be in an accident and the battery gets disconnected, we would nt be able to quickly and safely remove our child from the van.
The contact owns a 2013 Toyota Sienna. The contact stated that while driving at various speeds, the front liner would detach from vehicle. The vehicle was taken to the dealer. The technician diagnosed that the splash shield liner and wheel liner needed to be replaced. The failure has recurred twice. The manufacturer was notified of the failure. The approximate failure mileage was 24,811. Updated 10/23/14 updated 04/13/2015
The contact owns a 2013 Toyota Sienna. The contact stated that while driving approximately 55 mph, the sun roof glass suddenly shattered. The vehicle was taken to dealer where the vehicle was repaired. The manufacturer was notified of problem. The approximate failure mileage was 15,000.
The sliding door was opening (via keychain button), but opened only halfway before slamming shut very quickly. It was like it thought it hit something in by the back tire, but there was nothing there. My daughter had started getting into the car, so the door slammed shut on her finger and actually latched closed with her finger stuck inside. The door hasn't worked since. This "safety feature" backfired.
A D V E R T I S E M E N T S
- Medway, MA, USA