This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have been waiting for close to one year on my L25 recall to be fixed. The dealership has routinely told me that they don't have the parts in yet and that this has been a very chaotic and crazy process for them as well. Now I just received a second recall on R03. I'm concerned because of the safety dangers: Engine shut off and potential death!!!! I've been "rolling the dice" long enough and want this recall notice taken care of. Your company should want this taken care immediately as well to avoid pending litigation and lawsuits should something happen to your customers in the event that a recall isn't fixed in a timely matter. I need both my key fobs replaced immediately. I'm tired of waiting and worried about the potential outcome.
I received recall notice R03/NHTSA 14V-373 - wireless ignition node module several months ago. I have continued to call for repair and there is never a part available. Jake sweeney has not made a list of customers to call for the repair, it is a first-come, first serve basis, so if I don't call on the exact day received I will not get the repair.
I received notice of the wireless ignition node June 2015, have went to my dealer then and August 2015, they say they do not have the part to fix it but when it comes in they will call. Now I receive another letter from fca about this issue--give the dealer the part and I could get my van fixed!!!!!!!!!!!!!
My minivan was involved in a recall announced in March of 2015 for ignition switch problems. I have called several dealerships in multiple states trying to get my minivan fixed and none of them have had the parts and no one can tell me when parts will be available to fix the problem. This is a recognized problem and part of a previously announced recall, but Fiat Chrysler automobiles has not provided recall parts to dealerships or updated anyone about the progress of the recall. It has been almost one year since the recall was announced with no progress on my vehicle.
- Asheville, NC, USA
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Engine shut off when car was in motion because the fobik slipped into accessory mode on two different occasions. Local Chrysler dealership (cross motors louisville, ky) claims to be unable to get parts from Chrysler Corp.
I received a recall notice about the wireless ignition node (win) and problem with the fobik. I have contact local dealers and they do not have the part and it is on back-order and unknown when it will be in. This has been the case for several months and this is a very dangerous situation and leaving us with little options.
I received a recall notice for my 2008 Chrysler Town and country back in may of 2015. The recall number is R03 and has to do with the wireless ignition node module. I have been on a "waiting list" with my local Chrysler dealership in titusville fl for months and every time I call I am still "number 6 on the waiting list". I am concerned for the safety of myself and my family. It is not logical that the dealership has receive zero parts for this important recall in all these months. Please assist.
I called two different local dealers to perform repairs for recall R03 & L25. After 3 months, these repairs have still not been completed. When I call to get an update, or an estimated wait time, I'm told that it will get done when it gets done. It seems to me that these dealers have no intention of completing these repairs.
Starting in Dec. 2014 my vehicle would not start, it just clicked and clicked but would not start. The dealer said the wire harness needed replaced but they only spliced the cable and replaced the battery terminals which did not fix the problem and later both cables spliced melted. The starter had to be replaced but still had the starting problem, start sometimes or would click, click, click however many times until it started. It has been into the dealer 4 times and still going back again after replacing the ignition switch and finally putting in a new harness August 17, 2015, had it back one day and 35 clicks later it started; will be taking back to the dealer next week to continue searching for why it keeps doing this. I fear that it will just turn off and stop in the street again as it did Aug. 5, 2015, that was so scary! I have seen forums online that has person after person complaining of the same problem. That is why I decided to write a compliant here. Before all of this at the dealer it would not start so put in a new battery but it did not fix the problem. Intermittent problems make it so hard to know when it will happen or not.
The tire valves just give out. The first time I was putting air in and the valve broke and left the air out. Yesterday I was cleaning the vehicle and the valve just broke upon being touched with a brush and the air gushed out the tire. I have replaced these valves three to four times. Under warranty at first. The cost of $67 is almost the cost of a tire. For safety reasons they will only place the valves in that are monitored. I've never had a valve break on regular valves, I can imagine if riding on the highway with my grandchildren and this valve would have been hit by any debris it would have caused a blow out and me losing control of the car and possibly wrecking. Just to monitor air pressure seems more important than maintaining the air in the tire, what is more of a safety factor, knowing whether your tire needs air or losing all the air in the tire when the valve gives way.
The car didnt start. I have had the starter abd battery replced within the past year. Each have been tested multiple time because this isnt and isolated incident. I go to turn the car on I have hed the fobik replaced but the problem still exists. The car eventually started after an hour.
My problem is involving a safety recall L25/NHTSA 14V-373. I received a safety recall notice well over 1 1/2 years ago. I made repeated calls to my dealer and was told every time that there were no parts available. About 6 weeks ago I received another safety recall notice RO3/NHTSA 14V-373. Again, no parts available. Every time I call I'm instructed to call back in two weeks. Although I have been told that the second recall replaces the first, that recall notice states that the records indicate that your vehicle also requires repair for notification L25. I bought this mini van for only reason - to Transport my grandchildren. It is extremely important to me that this safety recall be completed.
The rear lift gate on my mini-van opened fully then came crashing down. It missed my head but hit my shoulder. It could have caused severe injury to an adult or small child. The lift gate now will open fully then come crashing down because of the defective part.
I received two safety recalls, L25 / nhtsa14V-373 and R03 / NHTSA 14V-373. I have called bob brady auto mall several times, and I am still waiting for the parts. For safety recall R03 / NHTSA 14V-373, I called on 06/29/2015. They said they must order the parts and will call me when the parts come in. I have checked several times to see if the parts are in. I checked on 07/22/2015, and there are still no parts. As far as L25 / NHTSA 14V-373 is concerned, I never heard back from bob brady auto mall on this issue.
Recall repair. Went to the dealer with a 9:30 appt, after waiting 2 1/2 hours in the lobby, I checked on the status of my vehicle. I was told that nothing had been done yet, and it would cost me to have the remote starter disconnected in order to do the repair. When I originally purchased the van there was no mention of a remote starter in the description, no "fobs" came with it and I didn't add one. I am told that over 60% of the vehicles in the recall have remote starters. And if they are all in the same boat as I am, they will have to fork out cash to have a "free" recall completed. I believe Chrysler should have, at the very least, noted the additional consumer cost in the the recall letter if they were not going to cover it. However, I do not see how they are not responsible for the full cost. Obviously I want safety for my family so I paid the cost to have this repair completed. However, as a single mom, an unexpected $130 out of my budget is a large chunk and I am not happy with Chrysler for causing me a hardship for their mistake. I am quite sure I am not the only customer who feels this way, especially those who may have to decide between safety and day-to-day living expenses like shelter, food, etc. Considering this is the 3rd recall for my vehicle, and with the way this one was handled, I don't feel that I want to be a future customer. I wonder how many other customers will not be returning!
I made an appointment for the recall to be fixed. The dealer called me the night before and said the part was used for another customer. I made the second appointment for June 26, 2015. The dealer called the day before and confirmed. I got to the dealer at 8:10am. At 9:15am a sales associate came out and told me that the part was not there. I wasted my time and am very disappointed!! I do not have anything positive to say about Chrysler. Their customer service is the worst I have ever had to deal with as a consumer. This is one week later and not even the manager has called me. I will never ever purchase with Chrysler again!!
Vehicle acted up for a couple of weeks, would start fine then I would turn it off, next time it would not start. Would wait a while and then it would start. Finally went to start and it would not at all. Had it towed and it took two days to have a new win module and two new fobs replaced charged $600 now I have to have them replaced again because of recall R03 that replaces L25. Chrysler says it is not the same problem so no reimbursement and have to replace again because they didn't have new win part last year, so I feel they basically charged me for a defective part but their investigation says it is not the same problem they are recalling but it is the exact same part. I really like my van but will not be purchasing another Chrysler product, I was looking for a new vehicle when I received this recall, but since all of this apparently I do not matter to this company and I will be taking my business elsewhere.
A D V E R T I S E M E N T S
- Grand Rapids, MI, USA