This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
In December of 2013 my car ignition began shutting off while driving. First time I was going 45 mph. It happened 3 times last winter and stopped. Chrysler issued an L25 recall 2 mo ago but no eta on parts still as of today. Key fob slipped to the accessory position while driving on 10/16 and 10/21 just recently while leaving the parking garage at my office. Garage is a bit bumpy like all and I have removed all keys from the fob per Chrysler instructions. They claim this happens at low speeds but it has happened to me going 45-50 mph last winter. On 10/21 I was going down the parking deck on an incline and the engine shut off. Someone was changing a flat tire in a parking spot at the end the ramp I was on and a car was behind me.I didn't know the engine has shut off until I go to brake and turn. I barely stopped in time so as not to hit the guy changing his tire and the person behind me almost slammed into me. Add to this the airbags become ineffective due to the power loss and I have no power steering or power brakes. I was about to turn at the bottom of the ramp when I realized I had no power. I could have killed the person in front and the person behind almost took me out. The frequency of this happening is increasing and Chrysler refuses to do anything. They told me today the recall is too big and they don't have the loaner cars to accommodate and Chrysler claims this only happens at low speeds on bumpy roads and the car is safe to drive. I have a special needs child who is always in the car with me and I'm always carpooling with my daughter's gymnastics team so I always have kids in my car going to performances. This is putting me and my family and other kids at risk. My car is not safe and Chrysler refuses to do anything about this. I need a loaner car and quick. I drive to work 5 days a week for an hour each way plus all the other things I have to do to Transport my kids.
2008 Chrysler Town & Country. Consumer writes in regards to the wireless ignition node module recall notice. The consumer stated there were times, when it was difficult to remove the key from the ignition. Also, the clock spring was replaced. Updated 12/15/14
The problems I experienced included: 1. car stopping while driving 2. ignition sticks and turns for extended period, then starts 3. ignition does not start, just clicks, the starts after several tries. I put in new starter for $400 that did not fix it. Chrysler recommended replacement of the win module at my cost of $800 to fix this problem. Said repair should fix all of this issues. They said it was warranty repair and to send in payment receipts for reimbursement. It appears that this was a recall from 2011 under the same L25. This repair was done on 8/22/2014 and did not fix the problem. Have not been reimbursed. Chrysler then acknowledged another updated L25 recall and that the fix will permanently repair van and fix all issues. They sent official recall notice undated but received by me on 9/15/2014. Parts to permanently fix this defect are unavailable currently. I have not driven the vehicle since 9/5/2014 because I do not feel safe in it, as it has stopped on the road previously. The letter states that vehicle may stop, increasing the risk of crash and injury, but that I should go ahead and drive it anyways. What!! as a responsible and safe person, I choose not to drive this rather than take the risk. How can you issue recall but not have the parts to fix it" they do not even have a time frame. How can I expedite recall repairs? what legal recourse do I have? I don't want this car anymore. Will it be safe even when they finally get the proper parts and repair it? I am very upset with this issue, as well as the loss of use of my vehicle for an extended time, inconvenience, mental distress, and additional costs. This is totally irresponsible and lacking in care by Chrysler. This is the same problem GM had with many injuries and deaths. How many people must get hurt or die" I will not buy another product from them.
My Town and country passenger restraint system light came on. Took it to the dealer and they said it is not a safety concern, I think it is because if the airbag and occupant restraint system does not work in an accident the passenger could been injured or killed. I think this issue should be taken up and a recall of vehicles.
- Port Orchard , WA, USA
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While driving back from work my vehicle turned off completely. It was rolling and I was unable to brake or turn the steering wheel. There was no power steering, no brakes, all the controls and lights were off. I was in the middle of the busy 4 lane street. I put my hazard lights on and moved over to the outside lane and ultimately was able to turn into the parking lot. I sat there for a while stunned by what happened. After a few minutes I tried to start the van. It did start and I was able to continue on my way home. Exactly the same situation occurred today, July 14, 2014. We also have been having issues with starting the van. After turning the key the van starts up and a few seconds later goes dead.
The contact owns a 2008 Chrysler Town and country. The contact stated that the air bag light illuminated. The vehicle was taken to the dealer where it was found that the clock spring assembly needed to be replaced. The vehicle was not repaired. The manufacturer was contacted about the failure. The failure mileage and VIN was not available.
I am filing a complaint because my airbag light is on and the dealership does not seem to think they should fix it. My van only has about 54,000 miles on it and this is a safety issue that they should be responsible for. In earlier models of this vehicle there has been a recall on the part that controls the air bags as well as the cruise control, horn and other steering wheel components. They have obviously not fixed the problem correctly. The manufacturer should recall the part again and fix all vehicles that are having this problem. The fact that they will not take respnsibility to fix this part that may save someones life is irresponsible and unethical.
The contact owns a 2008 Chrysler Town and country. The contact stated that while driving 35 mph downhill, the contact crashed into another vehicle. The air bags failed to deploy. The vehicle was not destroyed and was towed from the scene of the crash. There were no injuries. The contact called the manufacturer regarding information on the failed deployment of the air bags. The manufacturer stated that they could not investigate the crash or the non-deployment of the air bags. The failure mileage was 112,000.
My wife was stopped on the I-94 freeway in detroit, mi. A vehicle was closing in behind her at a high rate of speed, and crashed into the rear end of the vehicle. Her vehicle then lunged forward and hit the vehicle in front of her. The front and rear of the vehicle experienced significant damage, yet none of the airbags in the vehicle deployed. My wife's head contacted the steering wheel. She was transported by ambulance to the hospital for evaluation. She currently has a fractured nose, and severely swollen/black&blue eyes. We have 2 children under the age of 5, who thankfully were not in the vehicle. The fireman on the scene had stated that he has been working as a fireman for 18 years, and he has never seen a vehicle with as much frontal damage in which the airbags did not deploy. We have filed a claim with our insurance company, and fully expect the vehicle to be totaled out due to the significant damage. I have since taken many pictures of the damage, and can send them to you if you provide an actual email address.
The contact owns a 2008 Chrysler Town and country. The contact was traveling 45 mph when the driver's side front air bag deployed erroneously. The failure caused chest, neck and arm injuries to both the driver and the front passenger. The police were contacted and a report was filed. The vehicle was not taken to the dealer and the manufacturer was not contacted. The vehicle was not repaired. The failure and current mileages were 79,000.
2008 Chrysler Town and country. Consumer writes in regards to safety recall LO1, problem with vehicle replacement parts not being distributed in a timely fashion. The consumer stated the engine shut off while in the midst of driving. The consumer referenced recall # 14V373000. Updated 03/25/15.
The contact owns a 2008 Chrysler Town and country. The contact stated that there was a recall associated with NHTSA campaign id number: 11V394000 (air bags:frontal:sensor/control module) however, the part needed for repairs was unavailable. The dealer advised the contact that the part was on a massive back order and they were unable to provide an expected date for the part to become available. The contact had not experienced a defect. The manufacturer was not notified of the problem.
The contact owns a 2008 Chrysler Town and country. The contact stated that after receiving notification of NHTSA campaign id number: 11V394000 (air bags:frontal:sensor/control module), the contact called a local dealer to secure an appointment for recall repairs. The dealer advised the contact that the parts needed for repairs were not available and they would call the contact once the parts had become available. Two months after the initial point of contact, the dealer still did not have the necessary parts to remedy the vehicle per the recall. The contact stated that the time involved in having the recalled component repaired was insufficient and had exceeded a reasonable time frame. The contact had not experienced a failure. The current mileage was 23,500.
The contact owns a 2008 Chrysler Town and country. The contact was traveling 70 mph when he abruptly applied the brakes and crashed into the rear of another vehicle. The air bags did not deploy. The contact sustained injuries to the face and mid-section from striking the steering wheel. The vehicle was destroyed. The failure and the current mileages were 97,000.
The contact owns a 2008 Chrysler Town and country. While driving approximately 4 mph, the front driver and passenger side air bags inadvertently deployed. In addition, both rear side air bags deployed at the same time, although there was no impact to the vehicle. The contact sustained severe bodily injuries due to the forceful deployment of the front driver's side air bag. The contact was unable to exit from the seat belt after the air bag released and the paramedics cut the seat belt webbing. The vehicle was towed to an authorized dealer who stated to the contact that the air bag control module was faulty. The contact expressed concerns of the vehicle being unsafe to drive and the dealer provided a loaner vehicle. The manufacturer was notified of the malfunction. The approximate failure mileage was 64,000.
The van hit a pole at approximately 4O mph. The impact was so severe that the front end and tire were pushed under the driver cuasing the van to be totalled. A forensic expert form the insurance company revewed the data on the van and the expert confirmed that the sensor did not go off.
The contact owns a 2008 Chrysler Town and country touring. The contact stated that the ABS failure sensor illuminated. The vehicle was taken to the dealer and the manufacturer was contacted who confirmed that the VIN did not qualify for repairs under NHTSA campaign id number:11V394000(air bags:frontal:sensor/control module). The vehicle was not repaired. The failure and current mileages were 56,300.
Vehicle recalled Nov 2009 to replace grommet for A/C drain which could cause air bag malfunction K-25 completed 2/2010. Air bag light came on in July 2010 when vehicle is running. Chrysler recall L-01 to replace module caused by leaking A/C only for vehicles manufactured after July 30, 2008. If recall is for some 300,000 vehicles, when did they start manufacturing 2009 vehicles" did they build this many vehicles before the 09 models came out" they say I am responsible for the replacement cost!!!
The contact owns a 2008 Chrysler Town and country. The contact stated that while driving at low speeds, all of the warning lights suddenly illuminated and then the side curtain air bags deployed without reason. The driver was not injured. The vehicle was taken to Chrysler so they could investigate the failure. The vehicle was not repaired. The failure and current mileage was approximately 81,000.
A D V E R T I S E M E N T S
- Henderson, NV, USA