This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2010 Chrysler Town and country. While driving approximately 30 mph, the vehicle stalled without warning. After shifting into neutral, the vehicle restarted and resumed normal operation. The failure recurred numerous times. The VIN was not included in NHTSA campaign number: 14V373000 (air bags, electrical system). The vehicle had not been repaired. The manufacturer was notified. The approximate failure mileage was 103,000.
The contact owns a 2010 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V234000 (electrical system); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
Integrated power module went out. Traveling on freeway with 2010 Chrysler Town and country and car suddenly turned off. Repair department said totally integrated power module needed to be replaced at cost of $900. Car is only a few years old with low miles and I asked if that is something that is recalled and he said no but isn't usual at that low of miles. Extremely dangerous to have a car shut off without any warning and it seems based on research that it is more frequent and isn't disclosed to owners.
My 2010 Chrysler Town and country was taken into a Chrysler dealership for a routine repair in 2011. During that repair visit, the dealer checked for any open recalls and performed NHTSA campaign number: 11V139000. I never had the condition this safety recall was intended to repair...until they performed the recall. When I went back to complain...I was told the recall could not be "un-done" by law. Over time, this ignition switch became even worse, so that it became extremely difficult to turn the key (the design of this "key" is actually the square-ish plastic tip of the Chrysler key fob rather than a traditional key...there is no actual key in this design...the fob itself is required to turn the ignition switch). This has, over time, destroyed both original keys. When I recently was forced to replace (over $200) my last functioning key so I could operate the vehicle, the new key made the turning of the switch even more difficult due to a newer design. I contacted Chrysler, they had the dealer re-perform the "detent-ring" install for 11V139000...this changed nothing. Chrysler then had the dealer order a new "win module" to fix the issue...and offered to reimburse me for my one key I had paid for. While waiting for the win module to arrive at the dealer, Chrysler called me and the dealer the next day to tell me that they had reversed their decision...that my case with them (Chrysler case id# [xxx]) would be referred to their internal "special tracking unit" and that this recall was being expanded (I assume this is for 14V373000) and they'd let me know if the situation changed. Meanwhile, I continue to drive a car that has the safety issue still...and it's ruining my new $200 key. Since the condition allows air bags to be deactivated and the engine to cut out unexpectedly, I do not allow anyone else in my family to drive it since 2011. Please make Chrysler fix this. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2010 Chrysler Town and country. The contact stated that the vehicle failed to start without warning. The vehicle was taken to a dealer. The technician stated that the vehicle was operating as designed. In addition, the contact stated that the locking device failed to hold the wheelchair in place intermittently. The vehicle was taken back to the dealer where it was diagnosed that the wiring harness and the circuit board needed to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was 300.
- Lawnside, NJ, USA
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The contact owns a 2010 Chrysler Town and country. The contact stated that after starting the vehicle, there was smoke coming from the front driver side door. The fire department was contacted and disconnected the drivers side door panel. A police report was filed and there were no injuries sustained. The vehicle was towed to the dealer where it was diagnosed that the rear quarter vent switch needed to replaced. The vehicle was not repaired under NHTSA campaign number: 14V234000 (electrical system). The manufacturer was made aware of the failure. The failure mileage was 49,000.
The contact owns a 2010 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V234000 (electrical system). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 4/21/15 updated 04/23/15
Our 2010 Town and country minivan has been stalling since Q1 of 2014. We have taken it to normanden in san jose, ca numerous times to have them diagnose the problem. We have left it with them on each occasion to drive it with their diagnostic computer and they have never been able to find a code telling them what to fix. On Dec. 27 we took it back in to normanden after it stalled 19 times in the previous 7 days. We left the car with them while we were on vacation for 12 days, and asked them to have their lead mechanic drive it home every day with the computer on it to see if they could get it to fail. It did fail, but we were told that he did not have the computer on it at the time. We also were told that it did not fail for him since then with the computer on it. I just talked to our service writer [xxx], and he said again, without a code they are not able to fix the problem. They cannot try swapping parts like the main computer, because they will not get reimbursed by Chrysler, if does not fail when they send it back. My wife drives this car every day, as I do not drive. She takes me to work and baby sits our 2 beautiful grand children who live 75 miles North of us. Every time it stalls, the power steering no longer works and the power assisted breaks do not stop the car very well without a lot of pressure on the brake pedal. She has to drive in the right lane in case it stalls so she can try to coast to a safe spot to restart the car. She has almost been hit from behind which is a very scary and dangerous situation. She and I are always scared that we will be hit by someone, putting us and our grandkids in danger. I hope you can help us get these problems fixed, or a new car, before one of us is injured or killed. We will be more than happy to give you more details if you will call either my wife or me. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Several times while in normal driving conditions, the engine simply shut off. No power steering, no power brakes. Luckily there was no traffic behind us. We wiggled the ignition key and the engine started back up. This has happened to me twice in the last month and to my wife numerous time over the past couple of months.
The contact owns a 2010 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V234000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The 2010 Chrysler Town and country uses a key fob to turn on the engine. I tried to start my car and got a "bad key" error warning. I retrieved my backup key fob and tried again and received another "bad key" error. Two keys and neither works leaving the car inoperable. Only a Chrysler dealer can program the key and the car must be towed in to do so. One dealer is quoting a price of $352 for the key kit and $291 for labor (not including towing). The "cheaper" dealer wants $95 to run a test and $400-$500 for the wireless ignition node. Chrysler is the only one who can program the keys for the vehicle and the secondary garages and shops are not allowed to perform the repairs. Chrysler forces their customers to pay between $400 - $700 for a key is a complete rip-off.
The contact owns a 2010 Chrysler Town and country. The contact received notification of NHTSA campaign id number: 14V234000 (electrical system) and stated that the dealer was unable to determine when the part would become available to schedule the recall repair for several weeks. The dealer provided an interim fix of disconnecting the rear quarter vent window switch. The manufacturer was notified and was not able to provide a reasonable timeframe of when the recall would be performed. The contact was not experiencing a failure.
The contact owns a 2010 Chrysler Town and country. The contact received notification of NHTSA campaign number: 14V234000 (electrical system). The dealer disconnected the rear quarter vent window switch but was unable to determine when the part would become available for the recall remedy. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 4/15/15 the consumer also stated the wireless control module was replaced. Updated 05/25/15
The contact owns a 2010 Chrysler Town and country. The contact stated that the sliding doors operated intermittently. In addition, the contact stated that windows operated independently. The vehicle was taken to a dealer where it was diagnosed that the wiring harness needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and stated that the VIN was not included NHTSA campaign number: 14V234000 (electrical system). The failure mileage was 76,000.
The contact owns a 2010 Chrysler Town and country. The contact stated that while driving at approximately 70 mph, the vehicle stalled without warning. The vehicle was taken to a dealer where the failure was unable to be replicated. The failure occurred intermittently. On another occasion while driving at an unknown speed, the vehicle stalled. The vehicle was towed to a dealer but was not diagnosed or repaired. The vehicle was not included in NHTSA campaign id number: 11V139000 (electrical system). The manufacturer was notified of the failure. The approximate failure mileage was 32,000.
The contact owns a 2010 Chrysler Town and country. While driving approximately 40 mph, an unknown warning light illuminated and the vehicle stalled. The vehicle was able to restart. The vehicle was taken to a mechanic, but was not diagnosed or repaired. The failure recurred and the vehicle was taken back to the mechanic. The vehicle was diagnosed and the contact was informed that the failure was due to an unknown recall for the ignition. The vehicle was repaired; however, the contact was unable to provide the details of the repair. The failure recurred multiple times and the manufacturer was notified. Based on advisement from the manufacturer, the vehicle was taken to the dealer for diagnostic testing. The vehicle was not repaired again. The approximate failure mileage was 58,000.
The contact owns a 2010 Chrysler Town and country. The contact stated that while driving 10-15 mph, the steering wheel became difficult to turn. In addition, the traction control warning light illuminated. The vehicle was not diagnosed or repaired. The VIN was not included in NHTSA campaign number: 14V373000 (air bags, electrical system). The manufacturer was not made aware of the failure. The failure mileage was 105,000. The VIN was not available.
The contact owns a 2010 Chrysler Town and country. The contact stated that while driving at various speeds, the engine stalled without warning. The failure recurred on numerous occasions. The vehicle was not diagnosed or repaired. The contact referenced NHTSA campaign number: 14V373000 (electrical system). The manufacturer was notified of the failure. The approximate failure mileage was 78,000.
The contact owned a 2010 Chrysler Town and country. While the vehicle was parked, smoke appeared from the front driver side door and it caught fire. The contact did not receive a recall notice for NHTSA campaign number: 14V234000 (electrical system) until November 12, 2014. The vehicle was towed to the dealer for diagnostic testing. The vehicle was destroyed. The manufacturer was made aware of the failure and offered to pay the kelly blue book value for the vehicle. The failure mileage was 56,261.
A D V E R T I S E M E N T S
- Washington, NC, USA