This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2008 Ford Escape. When starting the vehicle, the steering wheel would not turn. An unknown warning indicator illuminated before and during the failure. The dealer was not contacted. The vehicle was taken to an independent mechanic where it was diagnosed that the torque sensor failed. The vehicle was repaired. The manufacturer was notified and explained to the contact that the vehicle was previously repaired per NHTSA campaign number: 14V284000 (steering), and was unable to be repaired again for free. The failure mileage was 107,000.
The steering wheel just started shaking while in park and while driving down the highway. Was told it's my sensor in the steering column if and that Ford had to fix it because it has to be reprogrammed.
The contact owns a 2008 Ford Escape. While driving over 45 mph, the vehicle veered to the right and the steering wheel shook violently. The vehicle was taken to varsity Lincoln (49251 grand river ave, novi, mi 48376) where it was diagnosed that the steering column failed. The vehicle was not repaired. The manufacturer was notified and informed the contact that the vehicle had been previously serviced per NHTSA campaign number: 14V284000 (steering); therefore, the contact would have to pay for the repair. The failure mileage was 153,000.
Making a right turn from a side street onto a major connector road. Steering froze when trying to turn. Was able to put vehicle in reverse to get out of major road. Waved following car around and backed up further from intersection so as not to create a hazard. Was able to move steering wheel slightly but was clearly not drivable as it was. Turned off ignition and restarted for no reason. Steering then worked.
- Raleigh, NC, USA
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Hello, I would like to file a complaint with Ford Motor Company. On Saturday March 24,2018 my mom and I were in lafayette, Louisiana and had parked to go to a bakery when we went in and came back out my mom said the steering wheel wouldn't turn. I could obviously see her struggling. I tried to turn it and it was incredibly difficult to turn. We had to get a tow truck to pick it up and bring it to my house. I called Ford Motor Company, explaining to them the problem. The lady told me that even though my vehicle was exhibiting the same problems under the recall for 2008-2011 Ford Escape, that my VIN number didn't have any recalls under it. I asked her to speak to someone over her and she refused so I then hung up on her. I called back and spoke to another person, this person then after keeping me on hold for a long time, told me that my vehicle had this problem fixed already!!! I told her that's not true and then hung up on her. I decided to call back just to see if someone else was going to lie to me. This third person that I spoke to said pretty much the same thing as the first person I spoke to. Why did this lady, lie? all I know is my vehicle is a 2008 Ford Escape and the same problems that other Ford Escape owners vehicles are exhibiting, mine is as well. Why its not under the recall list, I don't know. This could have caused a major wreck or worse. I should have to get injured or killed for Ford to realize that the fault is on them to fix what they so called take pride in (their vehicles)
The contact owns a 2008 Ford Escape. While reversing out of the driveway, the steering wheel seized and the vehicle became difficult to steer. The dealer (interstate Ford, 125 alexandersville rd, miamisburg, oh 45342) was contact and stated that the vehicle was not included in a recall. The vehicle was not diagnosed or repaired. The contact referenced NHTSA campaign number: 14V284000 (steering), but the VIN was not included in the recall. The manufacturer was notified and stated that since the VIN was not included in a recall, the contact would have to pay for the repairs. The failure mileage was 90,000.
Steering power assist is shorting out, I had it tested at a dealership and confirms it, only fix is to replace steering column, doing research this is common malfunction for 2008 to 2011 Ford Escape
The contact owns a 2008 Ford Escape. While the vehicle was idling at a stop light, the steering wheel shook and the power steering assist fault warning indicator illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the torque sensor needed to be replaced. The vehicle was not repaired. The contact called packey webb Ford at (866) 496-6602 (1815 ogden ave, downers grove, il 60515) and was informed that no recall was associated with the VIN. The dealer stated that the manufacturer was notified of the failure and a case was opened, but had closed. The contact referenced NHTSA campaign number: 14V284000 (steering). The approximate failure mileage was 116,000.
Steering wheel shakes at a complete stop, when you start to move the shake become worse and you need to hold the wheel with 2 hands otherwise the wheel turns at anytime.
The contact owns a 2008 Ford Escape. The contact stated that the power steering assist failed while driving. There were no warning indicators illuminated prior to the failure. The dealer (porter Ford, 600 ogletown rd, newark, de 19711) was contacted and informed the contact that the vehicle was not included in a recall. The vehicle was not diagnosed or repaired. The contact referenced NHTSA campaign number: 14V284000 (steering), but the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was 125,000.
The contact owns a 2008 Ford Escape. While driving 55 mph, the steering wheel jerked and the contact heard an abnormal grinding noise. The power steering fault warning indicator illuminated. The vehicle was taken to candy Ford (403 lansing St, charlotte, mi 48813) and was informed that the recall repair was previously completed in August of 2014. The vehicle was not diagnosed or repaired. The manufacturer was notified and stated that the recall was previously completed. The failure mileage was 127,825. The consumer stated the primary driver's left shoulder was in pain from steering. The manual steering had to be used for a month before the vehicle could be repaired.
October 2016, regarding recall 1405S, a technician did a self test and indicated no diagnostic trouble codes were present. The self test and observation were performed for approximately 18 minutes (which is the allowable labor cost for recall repairs). Although no diagnostic trouble codes were present, the technician notated he 'reprogrammed pscm and ic.' At the time I had my vehicle serviced for the recall, 1405S, I was not experiencing any power steering issues. February 2018, loss of power steering, console reads 'power steering assist fault.' Returned to Ford dealership, informed by Ford the ocd code was directly associated with the loss of power steering and because a previous self test was performed at bayshore Ford, the recall would not apply and incur an out of pocket cost. However, the previous updated pscm software changes did not change the torque sensor fault strategy. Additionally, Ford did not inform consumers of the ultimatum : have vehicle reprogrammed and forfeit any future recall related repair coverage.
Car started last week with a phantom shake of the steering wheel, while the car was on and in park, or while stationary at a stop light or stop sign, slight shake while driving. Now 8 days later, while driving in town, straight down the road, power steering assist failure error message came onto the dash, resulting in immediate loss of power steering. Recall was done to this SUV in 2014, and still there are issues. Seeing this same issue stated numerous times on the internet that this needs to be addressed!!
I had my Escape serviced for the 14S05 recall in Oct 2014 where they did a software update for the epas in the steering column. Now my car's steering wheel shakes with a clunking noise when idling...and sometime while moving. I see reports/reviews that the power-steering will likely go out soon and put me at risk of a crash. All reviews mention estimates from Ford of $1400-$2000 to fix. They are claiming no responsibility to fix this, and yet I'm stuck with a serious threat to myself and others should something happen. Seriously, who has $2000 lying around to fix something that Ford should be responsible for, since the electric power assembly had a defect in it's design?! I also hear that replacements have the same defect and will likely fail again. I haven't been in an accident yet, but I'm having anxiety now every time I have to go somewhere.
My steering column began to vibrate while at a stop light. Next I got the "power steering assist fault" code right before pulling into my driveway. The next morning I had no power steering in my vehicle. I had the recall done (14S05) in January of 2015. When I contacted the Ford dealership where I had the recall work done, I was told that there was a software update that had been performed, but no further work will be covered under the recall.
Error code appeared on my dash reading. Power steering assist fault. 20 minutes later there is no power steering at all. I called Ford for the current recall about this issue and they said my vehicle is not one of the ones affected.
While driving on a highway, my Ford Escape's steering wheel froze. It stiffened and was unmovable. I had to wrestle the steering wheel to get off the road, trying to turn it. I finally did turn, after a wide, wide turn, I was able to park it. The "power steering assist fault" words came on. I have not moved it since.
A D V E R T I S E M E N T S
- Roseville, MN, USA