This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My mother was driving the vehicle today straight on a street and she lost control of the vehicle and almost hit another vehicle (only by gods grace she was spared from a deadly accident). I went to look at the vehicle at her home and found out the right lower control arm where it is bolted to the front suspension cross member was severely fatigued that was corroded badly broke off unexpectedly without any warning at all. I then researched this issue afterwards and there were several complaints on line of vehicle about this same safety issue. I may be seeking legal counsel from todd tracy law firm of dallas tx. For this possibly deadly and severe defect that was not properly addressed from Ford and NHTSA to consumers and is a hidden ticking time bomb putting people in danger. Why have you not notified people of this issue? I cannot be the first and only one with this issue.
The outlined recall for the power steering on this vehicle was recalled. According to the NHTSA website, it has been repaired. Despite this, this problem has resurfaced. I am unsure what to do about this. As power steering is a very concerning safety issue. The steering wheel is twitching while driving and while idling. It is getting progressively worse as days go on.
While driving, the steering will shut off suddenly after a small "click" sound and the power steering is suddenly gone. The battery symbol will light up randomly. All of the electric components will fail when the steering does, including the entire dash, heat/ac, radio, heated seats. It has happened when the vehicle is in motion on city streets multiple times. Sometimes the car works perfectly, other times the power steering refuses to reengage for a while. It has happened while driving forward and reversing. It doesn't seem to matter what speed I'm going, if it decided to shut off it's just gone.
The contact owns a 2010 Ford Escape. The contact stated that while driving at approximately 25 mph, the vehicle lost power steering assist and became difficult to turn in either direction. After turning the vehicle off and restarting the vehicle the message 'power steering' displayed on the instrument panel while the failure persisted. The local dealer olathe Ford (1845 E. Santa Fe St. Olathe, ks) was notified of the failure but no assistance was offered. The manufacturer was not notified. The failure mileage was 165,000.
Electric power steering went out with 130K+ on the vehicle. There was a recall for this back in 2014 but because it wasn't "broken" in 2014 they closed the recall. Now in 2020, it is giving fault codes and it stopped working all together. Ford refuses to replace the system because it wasn't broken 6 years ago when they realized the mechanics of the system were faulty in the first place. The vehicle was being backed out of a driveway when it lost power steering almost causing an accident.
- Silver Spring, MD, USA
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Steering wheel shakes back and forth at idle while stationary and parked. My research reveals that it is a symptom of the failure of the steering torque sensor in the steering column. It seems like it would be covered in Ford recall 14S05, or recall #14V284000 but a cannot find my VIN number included in these recalls
The steering wheel would occasionally shake ~1' in either direction for about 10 seconds while idling for about 2 days; did that 4/5 times each day. It would stop while driving. The 3rd day a sensor alarm went off about 60 seconds apart and by the 4th time, it finally said this error message on the screen 'power steering assist fault'. all of this part occurred while driving on the interstate, getting onto the exit ramp, onto the main road, through the neighborhood and parking into my driveway. When looking up the code, this was listed for a recall. 1 tech at the dealership said it was a part of the recall. Another tech said it was not after all and I would have to pay for it. They insisted it was only for a few vehicles yet it is the same exact recall warning listed. American corporations and government bodies lack common sense while thriving on greed and control. Obviously the exact same parts were used and the exact same recall has been listed, but magically due to greed and poor common sense, I am being told to jump off a cliff. Let's finally take care of what needs to be done and build trust to one another. There are thousands of comments stating the exact same thing in which Ford refuses to fix this. NHTSA, you are officially on notice to do what is right and necessary and make Ford fix this for everyone and not whom they so choose. Tired of the government being blamed for everything? me too. So for once do something to truly shove the billion dollar corporations do what they promise to do and stop worrying about a CEO's 7 figure salary and hurting their feelings. Do something productive please and stop waiting for multiple deaths to occur before you have a meeting with a catered lunch and starbucks to discuss your feelings on the matter. Common sense says preventative maintenance works!!!!
Steering wheel started to wiggle or twitch when parked or driving. Sometimes fast and other times slow. Ford should recall under code 14S05. Steering is going out because of computer torque misfiring. This is dangerous and is happening to 100S of people.
When driving battery light comes all lights on dash goes out then eventually will come back on, there is a clicking noise on the dash then the power steering goes out N the heat will go off N on periodically. I've seen others complain regarding same issue on blogs. This happens everyday several times
Failure of the steering torque sensor B2278. When driving or idling, the steering wheel will turn by itself as the steering torque sensor fails. Ford dealership closed the recall without performing the replacement of the sensor based on remedies recommended in recall 14S05. Ford refuses to acknowledge that their recall was not completed correctly and will not honor recall to replace failing sensor
The contact owns a 2010 Ford Escape. The contact stated that while driving at various speeds, the steering wheel seized with the power assist fault warning light illuminated. The contact managed to steer the wheel and drive to an independent mechanic who diagnosed the vehicle and determined that the power steering control module needed to be replaced. The vehicle was repaired. However, the failure recurred multiple times intermittently. The contact mentioned NHTSA campaign number: 14V284000 (steering) as a possible solution to the failure. The manufacturer was made aware of the failure and informed the contact that no recall was under the VIN provided the contact with case#(25442840). A dealer (beyer Ford located at 170 ridgedale ave, morristown, NJ 07960 (973) 644-3200) was contacted and confirmed no recall was present the failure mileage was approximately 116,000.
Power steering was lost while driving. Power steering is now in manual mode. Power assisted steering has failed. Dealer says that this vehicle is not part of the recall that has affected several others. Same components as other recalled Escapes. As Ford dealer charged $150 to diagnose the issue.
For the last 2 months or so, when I have turned the key in the ignition, the vehicle would not start. I would have to turn the key back to the off position & try repeatedly to turn the key all the way forward to finally get the vehicle to start. Because of past problems with the vehicle engine dying suddenly on me & in particular a couple times when I was turning the steering wheel & my right hand happen to gently brush the key in the ignition.... I now wondered if I could start the engine my simply gently turning the steering wheel. The next time I turned the key all the way forward to start the engine & nothing happened I kept the key turned all the way forward in the ignition & tried to gently turn the steering wheel... the engine came right on. Quite alarming & scary to think that you can turn the engine on by turning the steering wheel. Explains why the engine easily turned off in the past when my right hand barely touched the key in the ignition & I lost power steering. Perhaps Ford's safety recall 14V-284 was actually about this problem & not the torque sensor they claimed... that situation involved an electric power steering system fault & loss of power steering as well. A local Ford dealer (1-7-2020) charged me $618 to replace the lock housing & the problem has not happened since. Hopefully I don't lose power steering again any time soon again. The vehicle has just over a 100,000 miles & has been horribly horribly horribly unreliable. We bought this junk brand new & neither Ford nor the dealer have ever reached out to us to right this wrong. Nearly $40,000 wasted for an unreliable vehicle that I would be lucky to get $3,000 for on a trade-in not to mention that I am scared a new unaware owner could lose power steering suddenly & not know how to react.... especially @ high speed & in a turn in a road. God help you if your not strong & calm.
The power steering failed, making it nearly impossible to turn the steering wheel. Shortly before the failure, the steering wheel began to vibrate. The failure occurred while backing out on the driveway and turning to pull out, thankfully not on a public street or while navigating the canyon roads in our area. The date of the incident was December 30, 2019.
The contact owns a 2010 Ford Escape. The contact stated that the steering wheel and front wheels vibrated out of control. The contact inspected the vehicle himself and found that the wheel bearing was the wrong dimension. The contact replaced the driver's side wheel bearing himself. The contact took the vehicle to an unknown dealer for the steering failure and the steering stabilizer was replaced. The manufacturer was contacted and stated that the vehicle was not included in NHTSA campaign number: 14V284000 (steering) and NHTSA campaign number: 15E045000 (suspension). The vehicle was repaired. The approximate failure mileage was 110,000.
The contact owns a 2010 Ford Escape. While driving, the steering wheel vibrated. While the vehicle was stopped, the steering wheel vibrated again and the power steering assist faulty indicator illuminated. The vehicle was taken to an independent mechanic who diagnosed that the torque sensor needed to be replaced. The mechanic also stated that there was an unknown recall for the failure. The manufacturer was called and stated that there was no recall, and tried to up sell an extended warranty. The contact retrieved the paperwork with the diagnostic codes from the independent mechanic and went redlands Ford Inc. (1121 w colton ave, redlands, ca 92374, (909) 793-3211). The dealer stated that there was no recall and offered an extended warranty. The dealer referred the contact back to the manufacturer. The failure mileage was 140,000.
Turning the wheel to the right at low speed gave the message 'power steering assist fault'. drove home and parked. Went to leave later and the power steering was completely gone. Diagnosis at mechanic said it is power steering torque sensor. Contacted Ford dealership was directed to Ford Canada. Ford Canada says we can't help you try your dealership. Many calls later they find a document that says since I had the computer upgrade which prevents me from losing power steering while driving I am. Or eligible for the replacement of the torque sensor which is covered in Ford 14S05 recall of 'certain' Ford Escapes/mariners manufactured between April 2006 and September 2010 (mine is early 2010). Mostly out of Kansas. Though what happened to me is exactly as described in the recall. Guess I shouldn't have had the software update?
The contact's friend owns a 2010 Ford Escape. When the vehicle was started, the power steering failed and the throttle control and power train indicators illuminated. The contact's friend was able to drive the vehicle home. The contact discovered and associated the failure with NHTSA campaign number: 14V284000 (steering). The manufacturer was not notified of the failure. The contact spoke with corwin Ford tri cities (1225 N autoplex way, pasco, wa 99301, 509-544-8000) and was informed that there were no recalls on the vehicle; therefore, they would not assist. The vehicle was not repaired. The failure mileage was 134,402.
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- West Bridgewater, MA, USA