This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2010 Ford Escape. While driving various speeds, extra force was needed to steer the vehicle. There were no warning indicators illuminated. The vehicle was taken to an unknown dealer where the contact was informed that the vehicle was not included in a recall. The vehicle was also taken to an independent mechanic who diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000.
My electric power assist system stopped working and was unable to turn the wheel to drive - I only have 70,000 miles on my Ford Escape - I was parking my car when the light went off then when I got back in the car I was unable to steer the vehicle. I tried calling Ford and they were unable to help.
The contact owns a 2010 Ford Escape. While driving 35 mph, the power steering malfunctioned. The vehicle was able to be steered to the side of the road. The contact was able to drive the vehicle home. Coggin deland Ford-Lincoln (2655 N volusia ave, orange city, fl 32763, (386) 775-1000) stated that there were no recalls and quoted a repair cost of $1,500. The manufacturer stated that they would file a report, but offered no financial assistance. The vehicle was not diagnosed or repaired. The failure mileage was 160,000.
The contact owns a 2010 Ford Escape. While driving 30 mph, there was a loss of electric power steering ability. Also, the steering wheel became tight when turing in either direction. Bill kay Ford (14633 S cicero ave, midlothian, il 60445, (708) 388-3000) was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and advised the contact to call the dealer to schedule a diagnostic and repair appointment. The dealer did not mention if the vehicle was included in a recall. The contact stated that the vehicle was not included in NHTSA campaign number: 14V284000 (steering); although, the vehicle exhibited the same failure as listed in the recall campaign. The approximate failure mileage was 144,000.
I was on the freeway when the battery light camo, then ABS light came on and the steering wheel locked I couldn't move to either side after a few seconds it when I'm off and I have control of the vehicle again, it happened twice after the battery light came, the steering wheel locked,
** power steering just goes out and its very dangerous!!!*** on several occasions the power steering has stopped working while driving causing scary & dangerous situation to steer the car. It seems after I pull over & turn on & off it works again for a while, but does the same thing again.. Ford company knows of this problem with these makes & models, but say recall is not on this one--(which it clearly lands on the dates & manufacturing plant)
The contact owns a 2010 Ford Escape. The contact stated that the electric power steering warning indicator was flashing. The contact was concerned that the steering wheel could seize at any moment. Bethlehem Ford (2135 w union blvd, bethlehem, pa 18018, (610) 867-8641) was notified of the failure and indicated that the vehicle was excluded from NHTSA campaign number: 14V284000 (steering); however, the vehicle exhibited the same failure as the recall campaign. The vehicle was unable to be safely driven and was not repaired. The manufacturer was notified of the failure. The vehicle was not included in NHTSA action number: DP15001 (steering). The failure mileage was not available.
Steering column began to loosen and shake, impairing steering ability. Mechanic said the problem was with the electronic power steering (code B2278), which was covered by recall 14S05, which included the factory and year of my vehicle. However Ford says this recall was VIN-specific, so they would only repair some of the vehicles with this problem.
Power steering lost intermittently. Power steering module assembly was fixed under recall in 2015 but has failed again. Ford wont stand by the part they fixed it with. This is a major safety concern on the road when you lose power steering due to a failed part.
The contact owns a 2010 Ford Escape. While idling, the vehicle vibrated violently and the power steering assist warning indicator illuminated. The contact coasted the vehicle to the side of the road and powered off the engine. The vehicle was restarted, but the failure recurred. The vehicle was taken to an independent mechanic where it was diagnosed that the B2278 steering shaft torque sensor malfunctioned. The contact was informed of NHTSA campaign number: 14V284000 (steering) and took the vehicle to sunrise Ford of North hollywood (located at 5500 lankershim blvd, los angeles, ca 91601, (877) 510-8967); however, the VIN was excluded from the recall. The contact was informed that there would be a fee for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 114,173.
Leaving work for lunch my power steer stopped working. I looked into recalls and filed a complaint with Ford after I was told that my vehicles make model and year had been recalled for this exact issue. But only a couple hundred thousand made in a certain plant and mine didn't qualify.
Power steering failure. Ntsa campaign number:14V284000. Ford recall number: 14S05. Call placed to Ford customer relations at 800-392-3673 on 04-15-2019. Representative said Ford will not provide no cost service for this safety issue and any cost will be customer responsibility. Next step" contact attorney"
While I was driving I heard a click and lost my power steering. It came back and then off again. I had to pull over and turn off my ignition. I waited a few minutes and re-started it, it again kept going back and forth between power and manual steering while driving at 35 mph down back roads to my home.
I have a 2010 Ford Escape and the power steering assist fault came up on the dashboard and my power steering no longer works. I have taken it to 2 different Ford dealers in el paso, tx and they say that there's no recall. I don't understand why not, there are several Ford vehicles that have been recalled but my vehicle is not. Why? my husband was driving the vehicle at the time it occurred there was no warning it just went out--the power steering. I have kept up with my cars maintenance and before my husband left out of town I made sure that the oil was changed and all was good with the vehicle. I asked the Ford dealer if it needed power steering and they said no its electrical. Now I've been driving my 2010 Ford Escape with no power steering.
The contact owns a 2010 Ford Escape. While driving various speeds, the steering wheel shook violently and the power steering ability failed. The vehicle was taken to an independent mechanic where it was diagnosed that the charge sensor needed to be repaired. The vehicle was not repaired. The contact called dorian Ford (35900 gratiot ave, clinton twp, mi 48035, (586) 792-4100) and was informed that the vehicle was not included in NHTSA campaign number: 14V284000 (steering). The manufacturer was not notified of the failure. The approximate failure mileage was 120,000.
The contact owns a 2010 Ford Escape. The contact received a recall notice for NHTSA campaign number: 14V284000 (steering). The vehicle was taken to mike white Ford of coeur D'alene (315 w clayton ave, coeur D'alene, id 83815, (208) 664-9211), but the part was not available. Instead, the dealer updated the software. In addition, the contact stated that the electric power steering indicator flashed and the steering wheel was extremely difficult to turn in either direction. The dealer diagnosed that the torque sensor needed to be replaced. The remedy was not provided and the contact was expected to repair the vehicle. The vehicle was not repaired. The manufacturer was notified of the failures and provided a case number. The failure mileage was not available.
The contact owns a 2010 Ford Escape. While driving approximately 35 mph, the steering wheel became very difficult to turn in either direction. The vehicle was towed to an independent mechanic who diagnosed that the steering column assembly was faulty and needed to be replaced. The steering column assembly was replaced and the failure was remedied. The local dealer and manufacturer were not notified of the failure. The failure mileage was 106,000.
A D V E R T I S E M E N T S
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