The contact owns a 2014 Ford Escape. The contact stated that while driving at various speeds, there was white smoke coming from underneath the hood of the vehicle, and the vehicle would not properly accelerate while depressing the accelerator pedal. The check engine light warning light illuminated, and the low coolant message was displayed. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 30,000.

- University Heights, OH, USA

The contact owns a 2014 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle hesitated and started sputtering. The check engine warning light started flashing then remained illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that coolant had leaked into the engine and the engine needed to be replaced. The vehicle was currently at the independent mechanic. An undisclosed dealer and the manufacturer were notified of the failure, but no further assistance was provided. The failure mileage was approximately 55,000.

- Warren, MI, USA

The contact owns a 2014 Ford Escape. The contact stated that the vehicle was consuming an abnormal amount of coolant. The vehicle was taken to the dealer to be serviced. The vehicle was diagnosed with coolant intrusion into the cylinders; however, the vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 140,000.

- Floyd, VA, USA

The contact owns a 2014 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle was running rough. The contact stated that the engine had misfired. The engine warning light was illuminated. The contact stated that the coolant level was low. The vehicle was taken to an independent mechanic who topped off the coolant. The contact also received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The approximate mileage at the time of the failure was 45,000. Parts distribution disconnect.

- El Dorado Hills, CA, USA

The contact owns a 2014 Ford Escape. The contact stated while driving approximately 30 MPH, a message indicating that the coolant level was low was displayed. The check engine warning light was illuminated. The contact stated that she had been adding coolant to the vehicle weekly; however, the failure persisted. Additionally, the contact stated that the vehicle failed to start after several attempts. The contact was able to restart the vehicle; however, the failure recurred intermittently. The vehicle was taken to the dealer, where a heater hose was installed; however, the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed that there was coolant intrusion in cylinder #3 and the pistons. The dealer diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to NHTSA Hotline for assistance. The failure mileage was unknown.

- Connersville, IN, USA

The contact owns a 2014 Ford Escape. The contact stated while exiting a parking lot, the vehicle started overheating with the check engine warning light illuminated. The vehicle was towed to the dealer and the dealer stated that coolant was leaking into the engine, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer stated that the vehicle was not included in NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) and referred the contact to the NHTSA Hotline. The failure mileage was 86,000.

- Jefferson City, MO, USA

The contact owns a 2014 Ford Escape. The contact stated that while attempting to operate the heating system, the vent displayed cool air. The contact then stated that she noticed that every three weeks, she had to replace the coolant back into the radiator. No warning lights were illuminated. The vehicle was taken to the dealer where the vehicle had not yet been diagnosed; however, the contact was informed by the dealer that coolant had leaked from an unknown location of the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall and to contact the NHTSA Hotline. The failure mileage was approximately 110,000.

- Feasterville Trevose, PA, USA

The contact owns a 2014 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. Upon inspection, the contact determined that cylinder #3 was misfiring. The contact stated that after removing the spark plug, it was discovered that coolant had leaked into cylinder #3. The local mechanic was contacted and informed the contact that the engine needed to be replaced. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 114,000.

- Negaunee, MI, USA

The contact owns a 2014 Ford Escape. The contact stated that the vehicle failed to start as needed. While driving at various speeds, the vehicle stalled with unknown warning lights illuminated. The vehicle was taken to the local dealer and an independent mechanic, and the contact was informed that anti-freeze was intruding into the engine. The vehicle was repaired but the failure recurred. The vehicle was taken to the local dealer who provided an unknown diagnosis. The vehicle was not repaired due to parts being backordered. The manufacturer was not contacted. The failure mileage was approximately 86,000.

- Deep River, CT, USA

The contact owned a 2014 Ford Escape. The contact stated while driving 45 mph, he noticed smoke exiting from the rear of the vehicle. The contact stated no warning light was illuminated. The contact was able to park on the side of the road and exited the vehicle safely. The contact opened the hood and saw fire located around the engine. The contact stated a bystander attempted to extinguish the fire but the vehicle was engulfed in the fire. The fire department extinguished the fire but no fire report was filed. The contact stated the police officers did arrive at the location and deemed the vehicle a total loss but no report was filed. The contact stated no one was injured or sought medical attention. The vehicle was not drivable. The vehicle was towed to the tow yard. The vehicle was not diagnosed. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA Campaign Number:?17V209000 (Engine and Engine Cooling), however the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 91,000.

- Ramona, CA, USA

The contact owns a 2014 Ford Escape. The contact stated that while operating the vehicle the engine temperature gauge had increased to high and the message "engine overheating" had displayed before the vehicle began to shake and vibrate. The vehicle was towed to the local mechanic who diagnosed that the engine coolant had leaked into the engine cylinder one and that the engine was severely damaged and needed to be replaced. The local dealer was notified of the failure and confirmed the engine would need to replaced for the failure noted by the independent mechanic. The vehicle was not yet repaired. The manufacturer was not yet notified of the failure. The failure mileage was 25,000

- Raleigh, NC, USA

The contact owns a 2014 Ford Escape. The contact stated while driving 40 MPH, the engine coolant level low and high temperate warning lights were illuminated with a message to pull over displayed. The contact pulled over safety. The contacted added more coolant and the vehicle started operating normally. The vehicle was taken to the dealer and the dealer stated that the cylinder head assembly needed to be replaced. The contact was also informed that the vehicle was already serviced under NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The vehicle was not repaired. The manufacturer was contacted and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 122,664.

- Cudahy, WI, USA

The contact owns a 2014 Ford Escape. The contact stated while driving at an undisclosed speed, the coolant level warning light illuminated. The contact pulled over and checked the coolant level and noticed that there was coolant in the coolant reservoir. The contact stated that after resuming driving the coolant level warning light illuminated, and the vehicle stalled. The contact added more coolant and the vehicle started operating normally. The vehicle was taken to the dealer and the dealer stated that the water pump needed to be replaced. The vehicle was repaired, but the failure continued. The manufacturer was contacted, and the manufacturer stated that there was no recall on the vehicle for the failure. The failure mileage was 150,000.

- York, PA, USA

The contact owns a 2014 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated, and steam was coming from the engine compartment. The contact stated that a fluid leak was seen underneath the vehicle while parked. The coolant reservoir was refilled. The vehicle was taken to a local dealer to be serviced under NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The contact made the mechanic aware of the failure, and the vehicle was diagnosed, and it was determined that the engine needed to be replaced because of coolant intrusion. The vehicle remained at the dealer awaiting the repair. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 81,830.

- Rialto, CA, USA

The contact owns a 2014 Ford Escape. The contact received notification of NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The contact was informed by the dealer that a coolant sensor would be placed inside the vehicle to remedy the recall. Since the recall, the coolant warning light would frequently appear on the instrument panel. The contact was then informed by the dealer to frequently replenish the engine coolant, no further inspection on the vehicle was performed. The contact then took the vehicle to an independent mechanic where he was informed that coolant had leaked into the oil. The manufacturer was also notified of the failure and the contact was informed that he may be reimbursed for the cost of repair if the failure led to a recall. The vehicle was not repaired. The failure mileage was approximately 75,000.

- Tamaqua, PA, USA

The contact owns a 2014 Ford Escape. The contact stated that the engine was misfiring. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic who replaced the spark plugs. The vehicle was repaired but the failure persisted. The contact called an independent mechanic and was informed that the fuel injector was faulty. The contact added fuel injector cleaner, but the failure persisted. The vehicle was taken to the local dealer where it was determined that antifreeze was leaking into the cylinder, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified about the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 78,000.

- Louisville, KY, USA

The contact owns a 2014 Ford Escape. The contact stated while driving 45 MPH, there was significant white smoke coming out of the exhaust pipe. Additionally, the message "Engine Power Reduced" was displayed. The contact pulled into a gas station and verified that the engine oil and coolant level were normal; however, the failure reoccurred while driving. The vehicle was taken to the dealer, where it was diagnosed that the cylinder head gasket was leaking coolant into the engine. Additionally, the dealer determined that the engine needed to be replaced. The vehicle was not repaired. The dealer referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) since the VIN was not included. The failure mileage was approximately 110,000.

- Centreville, VA, USA

The contact owns a 2014 Ford Escape. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) however, after shifting the vehicle into drive, the engine started to overheat and went into LIMP Mode. The check engine warning light and the low coolant warning light were both illuminated. The contact took the vehicle to a certified mechanic who stated that the exhaust from the coolant was getting into the engine, causing a fracture in the head gasket. The vehicle had not been repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The approximate failure mileage was 56,000.

- Byron Center, MI, USA

The contact owns a 2014 Ford Escape. The contact stated that the vehicle had previously stalled and was taken to an independent mechanic, where the spark plugs, and coils were replaced. The vehicle was repaired; however, the failure recurred. The contact stated while driving approximately 55 MPH, the vehicle went into Limp Mode with the "High-Engine Temperature - Stop safely" message displayed, and the battery warning light illuminated. The vehicle was taken back to the mechanic, where it was diagnosed that there was a crack in the cylinder head of the engine. The vehicle was not repaired. The contact referenced the failure to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 138,000.

- Pitman, NJ, USA

The contact owns a 2014 Ford Escape. The contact stated while driving at 45 MPH, the low coolant warning light was illuminated. The contact then pulled into a gas station and turned off the vehicle. The message "High Engine Temperature. Stop Safely" was displayed. The contact stated that her husband who was following her at the time also pulled into the gas station and opened the hood of the vehicle. The contact's husband saw flames coming from the engine compartment. The contact was able to extinguish the fire by pouring soda on the flames. There were no injuries sustained. The vehicle was then towed to the dealer. The vehicle was not diagnosed or repaired. The contact referenced NHTSA Campaign Number: 17V209000 (Engine And Engine Cooling). The manufacturer was notified of the failure and a case was opened. The manufacturer advised the contact to follow up on the case. The failure mileage was approximately 111,344.

- Crane, MO, USA