This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On July 10 2008 at 5:30am or there about our 2000 Ford Expedition caught on fire. At this time the car had been sitting in the driveway for about 10 hours. It was parked in front of our garage which also burnt our garage. By the grace of god a neighbor was on his way to work and woke us up and called 911. Myself my wife and my six year old got out of the house safely. Had the car been parked in the garage the likelihood of us been able to safely make it out of the house on time would have been slim to none. We called Ford motors and filed a complaint. However, they told us that they were unable to help us at this time. And that we should expect a letter from them (Ford) in about 10-12 days. Once we receive the letter then we could respond at that time. In the mean time neither our insurance company or Ford were willing to help us. They truck was serviced regularly.
The contact owns a 2000 Ford Expedition. The contact stated that her vehicle was repaired according to NHTSA campaign id number 05V017000 (vehicle speed control:cruise control) in 2005. Three years later, the front end of the vehicle caught fire. The fire department extinguished the fire and filed a report. The vehicle was completely destroyed. An investigator from the fire department stated that the fire derived from the engine compartment. The contact has pictures of the vehicle after the fire. Two days later, she received another recall notice for NHTSA campaign id number 05V388000 (vehicle speed control). The manufacturer stated that Ford would not be financially responsible. The failure and current mileages were 120,000.
My 2000 Ford Expedition caught on fire on 6-19-05. My daughter & I had just gotten home. 30 minutes later the truck caught on fire. It was just sitting in the driveway. Thank goodness it was not in the garage. The fire dept came to put out the fire. My truck was totaled. I received nothing from Ford. Not one dime. 3 yrs later I still get notices in the mail asking to bring my truck in for the recall. I never rec'd one notice before then. It is too late. I have emailed Ford but they do not care. I lost my truck. If it wasn't for my insurance then I wouldn't have a car. I am a single mother and because of an error on Ford part, I had to start over. Ford should have to be responsible for this tragic event. Me & my daughter to this day are scared to death to park in the garage or up near the house. My driveway was burnt.
2000 Ford Expedition caught fire. Consumer states that the fire department said that the fire started in the engine compartment. Consumer then found out that the vehicle had a recall for the speed control deactivation switch.
- Unknown, DC, USA
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- the contact owns a 2000 Ford Expedition. The cruise control failed, and the vehicle was taken the vehicle to the dealer. The dealer diagnosed the failure as a problem with the vehicle speed control switch. There is a safety recall 05V388000 - vehicle speed control. The contact was told that the repair had already been made to the vehicle for the previous owner. The current mileage was 110,000, and the failure mileage was 110,000. Updated 5/5/08
The contact owns a 2000 Ford Expedition. After being parked in the driveway for two and a half hours, the vehicle caught fire in the front passenger side wheel well. Smoke and flames began pouring from under the hood. The contact's home then caught fire and was damaged extensively. The fire marshall believes that the fire was directly related to NHTSA campaign id number 05V017000 (vehicle speed control:cruise control). The vehicle was destroyed. A fire report was filed and investigative notes are available. The contact has pictures. The purchase date and mileages were unknown. Updated 4/22/08
The contact owns a 2000 Ford Expedition. The vehicle caught fire under the hood. The fire department shattered a window in order to extinguish the fire. A fire inspector was sent out and stated that the fire was a result of a recall. A police report was filed. The contact consulted Ford and sent all the information they requested; however, they have yet to call him back. They advised him to call their legal department. The contact received a recall notice for NHTSA campaign id number 05V388000 (vehicle speed control). The purchase date and powertrain were unknown. The current and failure mileages were 181,000.
Prior to our 2000 Ford Expedition being recalled for the cruise control problems, we experienced electrical problems with the interior lighting group; radio, windshield wipers, etc. After a rain, the windshield wipers would not work and the blower motor would remain on or be on without ignition activation. The battery has run down because of this! we recently experienced the problems again and took the vehicle to our mechanic who recommended an electrical specialist. He diagnosed the windshield seal leak as a contributing factor to the junction box-GEM module malfunctioning.
My 2000 Ford Expedition was parked in my mom's driveway while we went to the beach. We returned 4 hours later and the horn was blaring and smoke was pouring out from under the hood. The fire department disconnected the battery and I had it towed to the Ford dealer, who sold us the car. I refused to get back in the car with my kids, after I spent $700 to repair the burned out wiring, and ended up trading it in for a brand new Expedition. The recall notice came out in Jan -05, after my incident. My friend's F150 went on fire in the middle of the night with the horn blaring - which caused me to investigate the recall. Some other fires have involved horns blaring. I want my $700 back.
On 07/28/2007 my 2000 Ford Expedition was parked in my drive way we had gotten back from the store an hour ago when my land lord comes knocking on my door saying your truck is on fire so we went outside and it was flaming the fire department came and put it out I checked for any recalls on this truck and there was one for the speed deactivation switch I called Ford and they said someone would be calling me so a week goes by and I get this letter saying that they were not going to help me in any way because their records showed that they sent a letter in 03/23/2006 I told them that I was the 2nd owner of this truck and I never got this letter so they said to bad no we will not help you 4 days later I get this Ford letter saying that their records had up dated and that I was now the current owner of this truck to please take it in to have the recall done to it I called back and the same thing they said no no no.
The contact owns a 2000 Ford Expedition. The contact stated that the vehicle had been parked for an hour before it burst into flames. The fire department extinguished the fire and stated that it was caused by the vehicle speed control deactivation switch. The manufacturer stated that the VIN was not included in NHTSA campaign # 05V017000 (vehicle speed control:cruise control). The vehicle was destroyed. The current and failure mileages were 69,864.
- the contact owns a 2000 Ford Expedition. The contacts vehicle caught fire due to the vehicle speed control. The contact was able to extinguish the fire4 and there was no need to contact the fire department or obtain a report. The failure mileage was 83,291. The master cylinder and the wiring harness were attached to the switch and damaged during the fire. The dealer and the manufacturer refused to assume responsibility for the damages to the vehicle. They dealer stated that they sent him five notices and he didn't respond to any of them. The contact stated that he didn't receive any of them. The contact was the original owner of the car. The current mileage was 83,296.
On Jan 31, 2007 in the parking lot at 9935 walker in cypress, ca. The incident (fire) started approximately at 5:30 pm. The 2000 Ford Expedition was parked for approximately 1:00 hr before the fire started, a passer by saw the fire start in the left front side of the engine compartment. My son driving the car at the time came out from work and the whole engine compartment was engulfed in flames. Orange county fire and cypress police department was on site. When I arrived the fire was out, and the fire department ruled out arson. A passer by in another Ford Expedition told us at the site that there was a recall on the vehicle speed control switch. I looked into it on the internet and yes there is, 2000 Ford Expedition recall 05V017000 released on 27 Jan 2005. I am the second or third party owner and didn't know any thing about the recall. I reported the incident to my insurance company the next day.
: the contact stated while the vehicle was parked in a parking lot unattended, a fire erupted from underneath the hood and the engine compartment area without warning. The fire department was alerted, and extinguished the flames. The police were alerted, and a report was taken. Due to the extensive fire damage, the vehicle was deemed a total loss. The vehicle was towed to the dealer to await inspection. The manufacturer was alerted.
: the contact stated the vehicle caught fire and burned while parked. The fire began in the front end, and burned the entire vehicle except for a small portion of the rear end. The vehicle was considered a total loss, and was not seen by a dealer. There was a NHTSA recall# 05V388000 which pertained to the vehicle speed control. The vehicle was not included in the recall due to the VIN.
The contact states there is recall on the vehicle concerning the vehicle speed control: Cruise control. The NHTSA campaign id # is 05V017000. The parts needed to repair their vehicle was not available at their local dealership. The consumer has spoken to the manufacturer who has confirmed the parts are not available at this time.
While driving approximately 65 mph and coming off a ramp vehicle would not slow down when applying the brakes. Put the car in neutral the engine continued to race. It was to the point consumer thought it would seize or explode. The only way to stop the vehicle was to simply shut off the engine. There was a lot of smoke and burning coming from under the hood. The vehicle was towed to a service station but they were unable to find the cause of the problem.
On the morning of 6 Jan 2004, my kids and I were on a routine trip to the gym. This gym is only a few miles from our home. Our 2000 Ford Expedition would not accelerate and stayed at 30 mph even though I did not have the cruise control on. When I tried to stop at several residential stop signs near the gym, the Expedition would not brake and proceeded to run through the stop signs. The Expedition would not stop and stayed stuck on 30 mph. I called 911 for assistance. The operator told me to put my parking brake on, and I did. When this action did not stop the car, she suggested that I shift to a lower gear. I did, and still the Expedition would not stop. I had to drive down a steep hill without the protection of brakes. At the bottom of the hill was a traffic light at an intersection. I could not stop or slow down. I had to turn right going still 30 mph. I could only honk my horn to call the attention of oncoming cars to the fact that I was coming and that I could not stop. After making the right turn, the operator asked me if we were slowing down at all. I replied no and that the Expedition remained at 30 mph and was not slowing down. About one minute after her question, just like that, the car slowed down and stopped. The East peoria police officers (who by this time were on the scene) told me to put the car in park and I did. They drove the Expedition to the side of the street for me. It was the single most terrifying moment of my life. After the incident two separate mechanics from two different businesses concluded that the brakes were fine. My husband has contacted Ford and the local dealership. Both have denied knowing of any such previous incidents (which are clearly documented in this forum). As of today, Ford has taken neither responsibility or action. The dealership has disconnected the cruise control and will keep it next week for a couple of days to run diagnostic testing on it. Complaint by cristina pate, East peoria,
A D V E R T I S E M E N T S
- Katy, TX, USA