Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

CarComplaints.com Notes: The 2002 Ford Explorer is hands-down our worst vehicle on record. "Avoid like the plague" is putting it lightly.

The 2002-2005 Explorer has a very well-established record of expensive transmission failure at under 100k miles. The Explorer has an enclosed transmission which is typically replaced with a rebuilt transmission at a cost of almost $3,000.

Another common problem for the 2002-2003 Explorer is wheel bearing failure at around 90k miles, with a typical repair bill of $500 to $1000 depending on how many wheel bearings failed.

Adding insult to injury, the 2002-2005 Explorer also has a massive problem with the rear panel cracking. While it's a minor annoyance compared to transmission failure, ironically the crack usually goes right through the Ford logo.

6.5

fairly significant
Typical Repair Cost:
$450.00
Average Mileage:
78,907 miles
Total Complaints:
618 complaints

Most Common Solutions:

  1. Ford should pay for it (396 reports)
  2. not sure (86 reports)
  3. paid to have rear panel replaced (47 reports)
  4. file complaint with NHTSA to get a recall issued (26 reports)
  5. start a class action suit and get damages reimbursed (16 reports)
  6. dealership replaced the entire panel (10 reports)
2002 Ford Explorer body / paint problems

body / paint problem

Find something helpful? Spread the word.
Get notified about new defects, investigations, recalls & lawsuits for the 2002 Ford Explorer:

Unsubscribe any time. We don't sell/share your email.

2002 Ford Explorer Owner Comments (Page 31 of 31)

« Read the previous 20 complaints

problem #18

Jun 192006

(reported on)

Explorer XLT

  • 68,250 miles

A D V E R T I S E M E N T S

The crack was not there when I bought my Explorer 2 years ago, but sure enough it's there now! At about 68k miles, it appeared slowly, but finally ended up and about 5 inches long and slightly more than 1/8 inch wide at the top.

- , Las Vegas, NV, USA

problem #17

Jun 052006

(reported on)

Explorer Eddie Bauer

  • 52,000 miles

A crack in the rear tailgate panel popped-up after no contact or incident other than the shutting and closing for normal use. Ford dealership would not fix as car out of warranty even though all repair work has been performed by this dealership. This vehicle has also had the rear tailgate glass replaced twice. After reviewing all the other postings, it is clear Ford has a problem with this and one can only guess the % of these vehicles that have this issue. When we go to replace our 2000 Ford Minivan and right before I don't sign the papers and walk out, I will let Ford know why I will not buy their products again as they know they have a problem but would rather lose customer loyalty then fix a known problem.

- , Jacksonville, FL, USA

problem #16

Apr 172006

(reported on)

Explorer LX

  • 45,000 miles

Guess What another Cracked rear panel!! I have bought a new Ford every two years, this has come to an end!! What I tried to explain to them was they are losing more money on one new sale than they are if they replace my panel? Also it was great walking out of the dealership and warning a young couple of the problems and how Ford is not correcting the problem. THEY LEFT!!!!!!

- , Fountain, CO, USA

problem #15

Apr 072006

(reported on)

Explorer

  • 34,500 miles

A D V E R T I S E M E N T S

We just had our explorer in for the recall on the back window recall, when I went to pick it up the back tailgate was cracked just like everyone elses. I asked the dealership about it and they said that it was a fairly common problem, but since I just missed my warranty that ford would not pay for it. They said that it would normally be about 400.00 dollars to fix, but that they could use this program that they have (some kind of rebate), and that it would only cost me about 100.00. I called ford and told them what happened and they said that they could not do anything about it because my warranty was up and that it was not a recall. I asked if they was some else I could complain to and they told me I could call the people that determine if there is a need to have a recall, but they can not do a thing. I did file a complaint with our attorney general, but what good is that going to do. I think it is crap that they do not stand by their products and I think it is funny how this problem happens right after the warranty runs out!!!!

- , Farmington, MN, USA

problem #14

Apr 112006

(reported on)

Explorer XLS

  • 62,000 miles

Same crack as before, they tried to fix it again.

- , Jacksonville, FL, USA

problem #13

Apr 112006

(reported on)

Explorer XLS

  • 62,000 miles

Don't allow the dealership to send it to the body shop!!! have them replace the panel.

- , Jacksonville, FL, USA

problem #12

Mar 032006

(reported on)

Explorer XLT

  • 110,000 miles

A D V E R T I S E M E N T S

One day we just noticed it was cracked. Our vehicle was out of warranty so we did not even bother to contact dealer. I did have a couple of e-mail discussions with Ford. They logged my complaint and said they would get back with me. They contacted me again only to lof my complaint again. I also complained about the clear coat coming off, cd's stuck in cd player, windows that won't work, sun roof that leaks, abs light stays on and head rest broken. I will brag about it though. It has 130k miles on it now and still drives like a new one. We have kept it serviced ourselves. The engine and transmission have been good. We just purchased a new 2006 Explorer. I would not have recomended an explorer to anyone because of the cosmetic defects. But its hard to beat a ride that is as comfortable and mechanically reliable as the Explorer.

- , Idabel, OK, USA

problem #11

Feb 182006

(reported on)

Explorer XLT 4.6

  • Automatic transmission
  • 52,000 miles

Same complaint....52k miles, crack developed in rear panel just beneath the glass. Technically, this is not a safety problem, but Ford should be very concerned about customer perception.

- , Coppell, TX, USA

problem #10

Feb 092006

(reported on)

Explorer

  • 45,000 miles

Same problem with the back liftgate. Under 50K miles on my explorer, and not it has a significant crack right under the back window. I had the liftgate recall work done towards the middle of last year and never had any problems beforehand. Now I go out one day and have a crack suddenly appearing on my back tailgate. Has anyone gotten anywhere with Ford on this? The guy at the local dealership said Ford is not covering the expenses because to them it is not a "safety issue". First off, I don't know how your back tailgate developing a significant crack is not safety related. Secondly, Ford should pay for the expenses because it is a "customer service" issue. Does anyone think the problem could be directly related to the work done on the recall? If so, there's no way Ford shouldn't cover the costs of this new problem.

- , Carrollton, GA, USA

problem #9

Jan 202006

(reported on)

Explorer LX

  • 48,000 miles

I have the same problem with my Explorer. One day the back window liftgate is fine and the next morning I go out and see that it has cracked all the way from the bottom of the window to the bottom of the liftgate. I rarely use the window liftgate, I use the big liftgate a lot. The crack/split is pretty straight as if there would have been a seam there. I am also having a problem with the paint or clear coat fading off the car in various places. This is a 2002 Explorer and it is a bunch of bull to be having these problems! My dealership said that it is no longer under warranty so I would have to pay for repairs. This is my 3rd Explorer and it will be my last. I'm ready for a vehicle that the maufacturer will stand behind and acccept responsibility for its defects.

- , McElhattan, PA, USA

problem #8

Jan 232006

(reported on)

Explorer XLT

  • 65,000 miles

A D V E R T I S E M E N T S

I have owned Ford products all my life (10 fords) and my father was a Ford man too. The 2002 Explorer my wife drives we bought new. The lift gate developed a crack from top to bottom about 3 inches to the right of the Ford emblem. No abuse or damaged caused this defect. I suspect the Ford epoxied the fiberglass panel to the rear glass and the differences in expansion of the two materials caused the crack. This is definitely a manufacturing defect and Ford should repair at their cost. I will never buy another Ford if they don't repair. I am willing to join a class action suit against them if they continue to refuse to repair. It is kind of ironic that the crack is next to their emblem.

- , Cordova, TN, USA

problem #7

Jan 062006

(reported on)

Explorer

  • 89,000 miles

I'm so frustrated... I took my car to Walmart for an oil change and when I picked it up I noticed this same crack on the back panel. I know it wasn't there before I took it there. Walmart is telling me they won't fix it because they had no reason to go back there, even though they probably accidently opened the hatch and forced it shut causing the crack. Ford is telling me they won't fix it when it's obviously a defective design. Now I'm going to probably have to get a lawyer involved. It's pretty bad when a company upsets you so much that you'd rather spend $500 on a lawyer than spend $500 just to fix the problem yourself.

- , Grovetown, GA, USA

problem #6

Dec 292005

(reported on)

Explorer Eddie Bauer

  • 104,000 miles

I recently discoverd this same crack on my liftgate. I took it to Ford immediately. They then proceeded to tell me that there was a Service Bulletin out on this problem, but because I was no longer in Basic Warranty, I was SOL. It seems to me that this is happening to people long after warranty would cover it and I agree that something needs to be done. I'm in the middle of contacting Ford itself and the techy gave the same response as the dealership. I gave him a speel about how they should stand by their product and that since they admit to the mistake they should be owning up and fixing their mistake. Not saying much for customer satisfaction. He wouldn't give me the answer I wanted, so I asked for someone higher up. We'll see who calls me. But I agree that maybe we should do an action on this one. It's unjust what they are doing. I've been to several different websites and have found a lot of us. I don't know how to do it, but Ford should pay!

- , Lower Nicola, BC, Canada

problem #5

Nov 252005

(reported on)

Explorer XLT

  • 31,000 miles

i called the ford dealer and was told that my warrantee expired august 21 2005 and i clld thm about the problem the day it happened on nov 25 2005 they sd there was nothing they could but did mention tht they havent heard any complaints about this and that it is unfortunate that i would have to pay for this out of pocket -- i feel that on a 2002 vehicle wth 31000 mile that this crap should not happen an if it does the dealership should fix as a defect if anyone has any suggestions please let me know before i drive it thru the showroom window

- , Philadelphia, PA, USA

problem #4

Dec 192005

(reported on)

Explorer XLT

  • 105,000 miles

SAFETY CONCERN: 2002 Ford Explorer XLT. Defective applique located below tailgate glass has developed a crack from top to bottom. The location of this crack is approximately 3 inches to the left of the Ford emblem. The dealer sent me to the body shop, which provided me with an estimate of $334.68 to replace the defective part. Although the dealership was familiar with this problem, my vehicle has approximately 105,000 miles and as a result the dealership would not pursue this a warrantable repair. They essentially ignored my grievance. As I left the dealership, I happen to notice a blue 2002 Explorer similar to mine on the used car lot. As I approached the vehicle I noticed it had the identical crack (from top to bottom), located in the same position (3 inches to the left of the Ford emblem). This vehicle; VIN #1FMDU73E72ZCO6416 had only 56,069 miles on it. I contacted Ford at 800 392-3673 and spoke with Jennifer. The reference number for my complaint is; Ref #1428853335. Jennifer investigated and confirmed that a bulletin had been issued for this complaint with instructions for its repair. However, Ford has not yet agreed to pay for any repairs or to reimburse the consumer for any repairs already made. This is a safety concern as this applique could break off and cause serious damage to another vehicle or passerby. I made this concern know to Jennifer, but was assured that it had not been deemed a recall repair.

- , Marlboro, NJ, USA

problem #3

May 082005

(reported on)

Explorer

  • 64,000 miles

Ford needs to research this and issue a recall. This is definately a manufacturer defect that I plan on pursuing. Maybe if more people get together, we could contact an attorney to file a class action suit against Ford unless they agree to fix it at NO COST! Due to the response from Ford, I will never purchase another Ford vehicle. It's a shame because I am in the market very soon for a new car and Ford isn't on my list!!!

- , Medford, NJ, USA

problem #2

Jan 212005

(reported on)

Explorer Limited

  • 73,200 miles

I don't understand how this could happen. I live in Southport, NC. I rarely gets cold here. I wake up and notice that my panel under the rear glass is cracked all the way. Had to call the dealer because afraid that the window might fall out or the window will crack also because the thing that held it in place will fall apart.

- , Southport, NC, USA

problem #1

Feb 162005

(reported on)

Explorer Eddie Bauer

  • 69,000 miles

The panel under the the rear window (the one they have a recall on because it can fall out) has an eight inch crack from top to bottom. Cracked for no reason. This has to be a factory defect and because not enough people have complained about it they won't fix it. Said it will cost me 350.00.

- , Chesterfield, MO, USA

Not what you are looking for?