transmission problem
9.2
really awfulTypical Repair Cost:
$2,931.00
Average Mileage:
82,473 miles
Number of complaints:
177 complaints
Most common solutions:
- call Ford customer service and complain 800-392-3673 (56 reports)
- replaced with rebuilt transmission (52 reports)
- replace transmission (23 reports)
- not sure (22 reports)
- local mechanic fixed, not giving dealer any more business (11 reports)
- had transmission replaced under warranty (8 reports)
2008May 02
Explorer Eddy Bauer 4.6L
- Automatic transmission
- 104,000 miles
This is my second rebuilt tranny with 104,000 miles. I had to eat both of them. Ya think I will ever buy another Ford? It is no surprise that the company is losing billions of dollars every year and their market share is dropping faster than the titanic. Maybe it's time to get some management that wants a quality product. What a disappointment.
2008Apr 14
Explorer XLT 4.0L V6
- Automatic transmission
- 94,500 miles
Without warning, the transmission simply failed. There were no indicators on the dash,nothing. The car simply began revving but not going and suddenly shifting with a huge lunge and clunk. Initially took to Ford to inspect and told 3rd gear gone and intermediate bands broken. They would gladly replace with a re manufactured trans along with a 3 yr 100k warranty for $3500.00 I asked the service guy why won't Ford offer that warranty upfront at the initial time of purchase. No answer. Purchased this vehicle new and it has always acted quirky with shifting on occasion. Reading the complaints, I see I am not alone. Ford has got a problem and they need to recognize it. Never again will I purchase a Ford. Sorry Henry, the quality is not there!
2006Aug 19
Explorer XLT 4.0L V6
- Automatic transmission
- 85,000 miles
I'd like to echo several posts. Blinking O\D light, transmission will only shift into overdrive under no load, late and hard shift from 1st to 2nd (or accelerate to about 20 mph then back off to minimize jar to drive line components), and 4-wheel drive will not engage. From the day I bought this Explorer new, the transmission shifted later and harder than I though appropriate. Then at about 80 to 85k miles the OD and 4-wheel drive stopped working and shifts btwn 1st to 3rd became much worse. The torque converter lock up still seems to be working (can tell when it's running road speed in 3rd gear).
After some research using Ford Shop Manuals, there seems to be direct relationship between 1st to 2nd late/hard shifts and the overdrive problem but I can;t find an official Ford posting or Tech Bulletin to provide details. Internal pressures control the shifting and there are several valves, orifices, solenoids, etc that can cause improper control pressures.
I'm not a professional but I've been an engineer for 30 years and have been racing and working on cars as a hobby since I was 5. I'm not afraid to try corrective maintenance if I can find the proper tools and information such as shop manuals, and current TSBs. I got the Explorer shop manuals but unable to get the emissions manual that provides info to complete troubleshooting.
Ford must know of the problem and truthfully, I think the reliability of the tranny in the IRS Explorer falls well below the public's expectations and should be even farther below Fords acceptance criteria. No wonder they didn't use IRS in their top of the line Ford Mustang. The Shelby or Cobra (always mix it up) has a standard differential. Despite the premature failure, I would probably be content if Ford provided their Explorer owners a detailed description of the failure, developed a long term fix, provided Ford owners some reasonable options to install the parts and/or make the modifications needed for a long term fix (to include self repair as an option), and establish a help desk to assist customers with this extremely high transmission failure rate.
An earlier post hit the nail on the head when they said "I bleed ford blue but this shakes my faith in Detroit. its just plain sad." I too bleed Ford blue. I have 3 Explorers (91, 96, 2002), a '52 F-250, '57 F-150, and a 66' Pony. The least reliable, well the only one that has failed on me, is the 2002 Ford Explorer. This is the car I bought (new) for my wife so she would have reliable transportation as she works and plays soccer mom for our three children. It is sad, very sad. Ford, please take some action!!!!!
2002Oct 17
Explorer XLS V6
- Automatic transmission
- 56,000 miles
OD light starts blinking, stopped at a stop light tried to take off, revved way up going from 2nd to 3rd gear had to back off it several times before it finally went into gear. Service guys says band needs replaced and slight overhaul at $2000 bucks........So we fixed it at a Ford Dealership with Ford Replacement parts. 17 month later same thing, Found out that the replacement parts are only Gar. for 12 month so we have to pay $2300 to fix it again. What the HELL, I called ford, that was funny, SORRY NOT A PROBLEM THAT IS A RECALL
2005Apr 28
Explorer XLT 4.0L
- Automatic transmission
- 88,000 miles
AT FIRST WHEN I PURCHASED THE VEHICLE I THOUGHT IT JUST RAN A LIL ROUGH FROM THE PREVIOUS OWNER. HELL NO. NOW FROM READING ALL THESE COMPLAINTS THIS CAR IS A PIECE OF SH**. I LOVE THE LOOK OF MY CAR AND I HATE EVERYTHING ELSE. I PUT SO MUCH MONEY ON AFTER MARKET PIECES THAT ITS NOT EVEN WORTH IT ANY MORE. 1ST STARTED WITH TRANNY WITH O/D LIGHT FLASHING AND HESITANT SHIFTS WITH A CLUCK. THEN DRIVER DOOR DOESN'T SHUT ON OCCASION WITH THE ANNOYING CHIME AND LIGHT STILL ON WHILE DRIVING. LOUD CLICK OR CLUNK FROM ENGINE WHILE IDLE WITH NON-STOP SHAKING. EVERY TIME I KILL THE ENGINE THERES A LOUD POWER DOWN NOISE LIKE AN AIRPLANE POWERING DOWN. NOW AN EMBARRASSING LOUD CLICK COMING FROM THE REAR WHEELS AT LOW SPEEDS ( ACCELERATING, BRAKING, AND CRUISING ) AND SO MUCH MORE. ANY ADVISE ON ANYTHING SO I DON'T GET F*CKED OVER BY THE DEALER. ALREADY GOT TRANNY REPLACED AND NOT EVEN A MONTH LATER SAME PROBLEMS ALONG WITH THE TIMING CHAIN. GOT EXTENDED WARRANTY STILL BUT FOR SOME REASON STILL ENDED UP PAYING 1500 LAST TRIP TO DEALER CUZ OF CERTAIN PARTS THE WARRANTY COMPANY DIDN'T COVER. IM NOT RICH SO I CANT TRADE IN. NEVER AGAIN A FORD COSTUMER!!!
2008Mar 29
Explorer
- Automatic transmission
- 90,500 miles
Having trouble with your transmission? DO NOT CALL FORD. They just ask questions make you feel like your getting somewhere say sorry and than make it another complaint to file away. I just called ford I was told they had no solution. I asked how many complaints they needed for a recall they said it was not a safety issue. NOT A SAFETY ISSUE!?!?!?!? When your driving down the road at speeds around 50,when your overdrive light starts blinking and though your pressing the gas peddle it just revs your engine as you loss speed with cars whizzing by you your children in the truck and you have no place to pull over and you don�t know what�s going on, That is a safety issue. ALL you can think is this is not happening, why is this happening and please GOD don�t let us get hit. I find that makes it a safety issue.!!!!!~NOT A SAFETY ISSUE!!!!!DO they drive the SUV? TRANSMISSION FAILURE IS A SAFETY ISSUE!!!!! What if I was on the highway? What if we got stuck in a storm? I bought a SUV with 4wd so I can get to places I have to go no matter what. I use it less often because of gas prices, my mom uses more gas in her small FORD car than I do. I could not for the life of me figure out why I would need a new transmission in a SUV so young. I thought it was poor gas and I find out its not the gas its FORD. I guess the saying is true buyer beware but they are not giving all the info. There has to be something that can be done. WE are just trying to survive like the rest of the world don�t WE as consumers have a right to feel safe in a SUV that is sold using tactics to make us feel we are safer? Who makes the decision if its a safety issue? DO THEY DRIVE IT?WOULD THEY? I am happy to be able to vent here I hope others will see. I wish I knew about this site eairler.well now I take this to other sites and maybe more will join the complaints here.How many do you think FORD will need before doing something like replace it or even warn others? I think they will wait for someone to die.I think mr. ford would roll over in his grave if he saw his company now.Found On Road Dead. Fix Or Repair Daily NO I KNEW NOT TO BUY A FORD AND SOME POOR SUCKER IS RIGHT BEHIND ME.anything for a buck.
2008Mar 29
Explorer
- Automatic transmission
- 90,500 miles
I posted earlier and I went to the web site NHSA.gov that was suggested.GOOD IDEA
if your having trouble complain here because this site puts it in order and go to NHTSA.gov the more the better maybe the government will get them to do something before someone is killed
2008Jan 18
Explorer XLT V6
- Automatic transmission
- 81,000 miles
The transmission failed at approx. 81,000 miles and we took it to the dealer where we bought it. They called the extended warranty place (First Service or something like that). They replaced the transmission with one shipped from Texas and it ran fine for 800 miles. Our warranty runs out in another 1000 miles. We called Ford which to no surprise gave us no help. We will keep calling and I am going to try and start a class action lawsuit or something. Ford needs to do something .............
2008Mar 08
Explorer LST V6
- Automatic transmission
- 60,000 miles
Transmission should not fail after 60,000 miles. Judging from the number of complaints, Ford knows of the problem, but offers no relief for their customers. I bought American to help our economy. I will not buy another Ford.
2007May 16
(reported on)Explorer V6
- Automatic transmission
- 103,000 miles
2002 Explorer XLT 104 000 miles NEVER pulled any trailer boat etc.. My wife just drives to work store etc.. what a piece of squeeze. I looked around and the average price for rebuild is $2500. The o/d light started flashing and shifting was rough. I was told the tranny was losing pressure.. is TOTALLY ELECTRONIC.. DO NOT BUY.. Ford said we could trade it in for $5000 ..the truck is in perfect condition. It has never been wrecked, is perfect, all service by Ford.They said they never saw a problem.. imagine that... The longest trip we took in this truck was about 500 miles round trip. We have changed all fluids on or about..(within 500 miles ) of dealer recommended intervals... If the dealer is going to charge what they do and tell you need a new tranny go with another make of vehicle. We plan to repair it and trade it in for another brand. Maybe we can get a vehicle that can last longer without a MAJOR DRIVETRAIN PROBLEM.. I can take some minor window, paint, or other small problems but engine or tranny failure when it has been kept up .. no way!!!!!!!!
2007Sep 06
Explorer XLT 4.6L V8
- Automatic transmission
- 89,000 miles
Same old story, blinking O\D light and no 3rd gear. Ford knows about the problem and even issued a TSB but no recall and won't lift a finger to help. To date I have gone through 3 trannys and 2 rear ends. I bleed ford blue but this shakes my faith in detroit. its just plain sad.
2004Jun 01
Explorer 4.0L
- Automatic transmission
- 65,000 miles
I was experiencing some problems with my explorer not shifting - I tried to check the fluid and took it to a transmission place - non of us could find the dip stick - The solution there is no dip stick! I took it to several transmission places and was told by one place that the technician had just been to his update class and he showed me that there was a 2-4 problem with those transmissions as well as other problems listed in the updates- Ford would not handle the problem so I took it to a place that my mechanic referred me to take it. I have had it back there several times but they have taken care of me! Some of it has just been sensor problems - WHAT A NIGHTMARE monthly payments and over $5,000.00 worth of repairs and still counting!
2008Mar 22
Explorer XL V6
- Automatic transmission
- 38,000 miles
This is the second time I have had to replace a transmission, the first lasted 122,000 miles, not great but not bad, and cost $3400. The third transmission, replaced by Ford, lasted 38,000 miles and cost $3600.
2008Mar 27
Explorer LXT 4.0L V8
- Automatic transmission
- 114,000 miles
Always people Talk about The Transmissions problems and are true mines don't work like have too
2008Jan 16
Explorer XLS 4.0L V6
- Automatic transmission
- 75,000 miles
Everyone who has a 2002 Ford Explorer needs to call Ford at 800-392-3673, and complain about the Transmission- they will probably tell you there is nothing they can do about it, but if enough people call FORD @ 800-392-3673, they may issue a recall on the tranny, and possibly reimburse any Money paid out for the Repair.
Everyone needs to call!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
2008Feb 15
Explorer XLS V6 4.0L
- Automatic transmission
- 75,000 miles
Bought the vehicle used in Aug 2007, tranny would rev before shifting into 3rd gear, took it back to Wade Raulerson Honda (where I bought it and the extended warranty) They told me they couldn't do anything unless the check engine light was on??!!?? So I took it to a Transmission place and he advised it was probably the band. I called my extended warranty (Phoenix American) and they tols me "sure, that's covered." My mechanic took apart the tranny and when he submitted the claim, they turned it down due to a "faulty seal". Now my transmission was all taken apart and my warranty was not covering the repair. $2,000 to do the basic rebuild and I'm still having problems with it. My mechanic advised me that his Parts place recommended to not even give a 12 month, 12,000 mile warranty, when the standard is 36 month, 36,000 miles. THIS TRUCK SUCKS!!!!!!!!! Ford needs to do something about this problem!!
2008Mar 02
Explorer XLT 4.0L
- Automatic transmission
- 101,000 miles
my wife and i bought this truck 1 year ago i am deployed to the middle east right now and this is the only truck we have running the problem is very bad for us will never buy a new ford ever!!!
it was at a light and just quit.
2008Mar 10
Explorer V8
- Automatic transmission
- 84,000 miles
This should not have happened. The O'D light began flashing and we immediately took the car in for service. The transmission needed to be rebuilt. This car is driven by my wife primarily to shuttle our children around town. Is there a class action lawsuit pending; I was told that there was.
2008Mar 10
Explorer V8
- Automatic transmission
- 84,000 miles
I was apprised that there is a pending class action lawsuit for 2002 Ford Explorers for transmission failure. Has anyone heard of such a class action lawsuit. Our transmission failed. The car was used by my wife primarily to shuttle my children around town. The transmission should not have failed.
2008Mar 17
Explorer XLT 4.0L V6
- Automatic transmission
- 76,000 miles
transmission won't go into reverse won't go into third gear
2007Apr 10
(reported on)Explorer XLT V6
- Automatic transmission
- 57,808 miles
suddenly out of the blue the OD light starts blinking, stopped at a stop light tried to take off, revved way up going from 2nd to 3rd gear had to back off it several times before it finally went into gear. Service guys says band needs replaced and slight overhaul at 18oo bucks........come the hell on ford! read this board and fix this damn problem. Too many people with the same problem for it NOT to be yours.... no more fords for me! im getting it fixed and trading for a foreign car or maybe a Chevy who the hell knows.. im pissed
2007Apr 26
(reported on)Explorer XLT V8
- Automatic transmission
- 129,000 miles
So LOW AND BEHOLD my second complaint on the transmission, now the re manufactured transmission Ford put in to replace the other piece of crap--- Apparently the warranty on this piece of junk goes to 36,000.. well guess what I just so happen to be 799 miles over the warranty and FORD will not pay a dime. I was actually pulling onto a major street and I heard a loud clunking noise, then a scraping sound. Barely made it to the dealership. The transmission had dropped, shards of metal were found in the transmission. FORD would not do a damn thing, and wants to charge appx 3600 to replace it with another piece of junk. guess I will be going elsewhere and NEVER purchasing a FORD again!!!!
2008Mar 05
Explorer XLT V6
- Automatic transmission
- 104,000 miles
I have always driven Fords. After this car, I do not know that I will buy another one. Car was fine 1 minute, then the next, will not shift to 2nd gear. Repair person said these cars have a problem with 3rd gear breaking.
2007Dec 23
Explorer XLT 4.0L V6
- Automatic transmission
- 95,000 miles
Well its seems apparent that there is definitely a problem with the Ford Transmission of 2002 Ford Explorer. If after all these complaints Ford refuses to face this complaint head on then there is only one thing to do. QUIT BUYING FORDS!!!! I have had Fords in my life from childhood, my dad was a definite Ford Man. But the Ford is not as good as it once was in the day? I own a 2002 Beautiful Blue Ford Explorer, and that is just what it is, beautiful no body damage, no interior damage, but so what! It sits in the driveway with a failed transmission. We had it in Ford several different times long before the transmission went out and they continued to say it was nothing, until one day is just did not move or shift into gear. I have had it....I really think that everyone who has posted a complaint on this website should all get together and file a suit against Ford. I myself and going to contact an attorney and give him a copy of all these complaints as well as the ones on the Department of Transportation Government Website. If you are interested in being apart of the lawsuit contact me at cheryl@wahkeenapacific.com this is my other halves email which she gets daily. Being a firefighter, I don't always have time to check my email. Everyone get together and lets stop this once an for all.
2008Feb 14
Explorer XLT V6
- Automatic transmission
- 121,000 miles
So my problems is very similar to others. I leased the vehicle and at 51,xxx miles (and out of warranty) the transmission started acting-up. Brought to Ford dealer and stated transmission needed to be repaired, $1200 later problem seem fine. Bought the vehicle and at 65000 miles, the rear clutches need to be replaced, $900 latter problem is fixed. At 121000 miles, the same symptoms of the rear clutches started to appear again, to the point where the vehicle was difficult to drive. brought to dealer, and again indicates rear clutches need to be replaced. This time a bit less money, $700. Picked the vehicle up on Thursday afternoon, Friday morning drove the vehicle and same noise still there as well as jerking/growling when making a sharp turn. Called dealer, and they claim they fixed, but I should bring back to test drive with technician on Monday. On the drive home from work on Friday, transmission starts slipping. By the time I get could get the car back to the dealer the transmission completely failed. So now, another $3000 to fix. In reading the other entries, it is very clear Ford has an issue which they refuse to acknowledge.
2008Feb 18
Explorer Eddie Bauer 4.0L V6
- Automatic transmission
- 120,000 miles
Bought used from local Ford dealer in 2006, 67,000 miles. It just turned 120,000 miles when "o/d off" light started flashing and check transmission warning displayed. Local transmission shop charged $42.00 to check. He said torque converter failed and recommended full rebuild. Says it will be around $1700.00. Looks like I'll fix and sell , never Ford again!
ps. Vehicle is driven by wife like a "granny" never abused, well cared for...
2008Feb 24
Explorer XLT 4.0L V6
- Automatic transmission
- 104,000 miles
I guess Ill join the club. Went shopping with wife. Noticed the O/D light went to blinking and went out after a bit. Came out the store and went to leave and you guessed,no gears what so ever!!!!!!!! Damn thing wouldn't move an inch. Thank goodness for AAA,had it towed to the house and called a mechanic friend and its goin to be about a $3000 fix,WHAT THE HELL IS WRONG WITH FORD!!!!!!!!!!!!! Seems theres a problem and they wont do anything. Ill be calling them with my thoughts,wont do any good but make me feel better. I will NEVER buy a Ford again and I mean never.
2008Feb 15
Explorer XLT 4.0L
- Automatic transmission
- 38,069 miles
Bought new 2002 Ford Explorer XLT here in Ketchikan and driven from town to home as a daily driver [30 miles a day]. Last night my wife parked he car [the Explorer] in the driveway and this morning after the standard 15 minute warmup... nothing! It wouldn't move in any gear. I started looking for the fluid level dipstick, and even used the Haynes Manual which gives a location behind the generator... it isn't there. So I start surfing the net and find out this POS has a sealed tranny, no dipstick. And then I find this site and everything becomes clear to me. Ford, I see your stock sitting at $6.00/share and know why you're going down the toilet. Read Adrian J. Slywotzky's "The Upside" and see why Toyota is terminating your miserable existence. You only exist to make them look good. I'm looking for another way to get my transmission fixed but not through the Ford garage here. IF I COULD BUY PARTS FROM THE PRC... IT WOULD HAPPEN! I will never buy a Ford mfg. component or product again! Get it together, do the right thing or EAT DIRT!
2008Jan 12
Explorer Eddie Bauer 4.0L V6
- Automatic transmission
- 87,000 miles
This Ford Explorer is hands down the WORST vehicle I have ever owned. Sorry for the workers that lost theirs jobs from the Ford Plant closing in Norfolk, VA, but Ford obviously no longer cares about quality vehicles or employees!
With that said, I was traveling in my 2002 Ford Explorer on the interstate when I felt a surge forward from the truck which caused the RPM's to increase and the Tranny Light to come on. Every time I tried to drive it the tranny would clunk. Parked the truck for 1 month and had to take out a Home Equity Loan to fix this piece of CRAP!!! AAMMCO has it now and states that it will be $2400 for a rebuild.
I hope Ford goes out of business!
2008Jan 29
Explorer XLT V6
- Automatic transmission
- 118,000 miles
Leaving the gym, getting in my car and starting the engine. All routine, right? No! I pull out of the parking lot and the $#&$ car just stopped. Engine still running. I knew what it was right away--the @&#$ transmission!! I had it towed to a Ford dealership, but then I talked to a buddy of mine and he advised me to take it to shop that specializes in transmissions. I took it to Mr. Transmission. This problem occurred the week of Thanksgiving. The repair cost me $1900! But that's not all. Recently, in January, the truck would slip 2nd gear and you would hear a loud rev sound! Fortunately, they were about to fix it and it didn't cost me anything. This is my last Ford. I bought it used and it had 42,000 miles on it, but once I hit the 110,000 mark, things started to fall apart.
2008Jan 28
Explorer XLT 4.0lV6
- Automatic transmission
- 129,044 miles
Never again.......and Ford wants to know why their products don't sell and why the Explorer has earned the nickname the Exploder. Its an easy answer.....THEY SUCK!!!! My wifes 2002 Explorer was shifting really hard between 2nd and 3rd gear. I figured it was something that can be fixed in a fluid and filter change. Nope......when I took it to the transmission shop, they found metal in the pan. The transmission was falling apart from the inside out!
I ended up shelling out money for the transmissions shops time and having to buy a remanufactured unit. Here it is 2 days after the reman unit was put in and the son of If I didn't owe any money on this shitbox, I would be either trading it in for something more reliable or better yet I would tow it to the crusher at the local junkyard. Ford definitely isnt living up to the reputation of "Ford Tough".... Its more like "Ford Junk".
2008Jan 02
Explorer Eddie Bauer 4.0L
- Automatic transmission
- 1,000 miles
i will never buy another ford product......................
2008Jan 31
Explorer Eddie Bauer 4.0L V6
- Automatic transmission
- 85,365 miles
Add me to the (growing) list of transmission failures on the 2002 Explorer. First problem was at about 80,000 miles. The O/D light would flash and "check transmission" would come up in the display. Took a long time to shift from 1st to 2nd gear. No overdrive as well. Dealer said it was a bad servo & replaced for $594. Same exact problem 3 months later. Dealer now says servo bore is worn and needs a new case. They tell me $3044 for a transmission. Called around and EVERY SINGLE PLACE TOLD ME THIS WAS THIER #1 VEHICLE FOR TRANSMISSION PROBLEMS. They knew the exact model of the trans right off the top of their head, and most predicted exactly the problem I was having. Now it cost me $2668 to have the transmission rebuilt. I was told normally they can do this procedure by boring out the hole the servo sits in, inserting a brass fitting to bring it back to original size, and replacing servo for about $800-$900, but my servo was broken and lodged in there, and the overdrive band was burnt, requiring an overhaul. Of course, Ford does not (will not), do the insert, only replaces the transmission. FORD REFUSES TO ADMIT TO THIS KNOWN PROBLEM WITH THIS TRANSMISSION (AMONG OTHER THINGS). They even have 10 (thats right - 10 !!!!) Technical Service Bulletins on this transmission, but of course, no recall. I will NEVER buy a Ford product again. I don't want to buy an import, so GM or Dodge. Lifetime warranty on the Dodge is sounding pretty good right now.
2008Jan 30
Explorer XLT V8
- Automatic transmission
- 50,000 miles
Yes, I too have to have my transmission replaced in my 2002, Ford Explorer, with only 50,000 miles. It is costing me $3,500.00. The same thing happened, my service engine and o/d light went on and I could feel the transmission slipping. This is ridiculous, to say the least. I had a 1994, Ford T-bird and that transmission went out, too at exactly the same time, just turned 6 yrs. old and low miles. Ford did finally recall them and reimbursed me. If Fords does not recall these transmissions and pay me back my $3,500.00, I will never buy another Ford, again. There's something obviously wrong here, and they know it, too.
2008Jan 15
Explorer XLT V6
- Automatic transmission
- 98,000 miles
Hello, all 2002 Ford Explorer sufferers. This is some information that may be helpful to us. I have found a website that may be beneficial to us. It's a government site that if enough people have issues with one particular issue they do a recall investigation. So far on this site there are 341 complaints about 2002 transmissions. If you all could please post your complaint on the site maybe they will finally do a recall for the transmission issue. I'm not sure exactly how many complaints they need but hey, at least it feels like we are doing something to help. The website is for the National Highway Transportation and Safety Assoc. Site is hhtsa.gov
Please check it out!!!!
2008Jan 28
Explorer Eddie Bauer 4.6L V8
- Automatic transmission
- 96,000 miles
I guess I am "lucky" that my transmission went 96,000 before the servo gave out?
I just replaced the bearings on the driver's side last month, and now the servo goes out.
The interior has held together and the cosmetic stuff is okay, but if the engine won't turn the transmission and the wheels won't spin on their bearings, then the car is useless.
The center clutch pack broke at 50k, the stereo went out around then too.
I have been a big Ford truck fan, but this car has been a huge disappointment. I learned to never buy the first model year. But really, Ford has been a big disappointment.
I don't think that I will ever buy another Ford. Definitely not another Explorer.
I am just disappointed in Ford. Like someone else, no wonder that the Japanese are kicking their butts.
2008Jan 15
Explorer XLT V6
- Automatic transmission
- 98,000 miles
Transmission number 2!!!!! Yep!! Bought the piece of junk 2002 Explorer in 2005, had it less than 6 months and and no warning lights, no noises, nothing, just no transmission within 3 days of "feeling something weird." My wonderful used car dealer would not help at all, so crying all the while I paid and am still paying the $2000 it took to get a new RE-built transmission. It came with a 6 month warranty. (this was at 70,000 miles) Here I am not quite 2 yrs later and my overdrive light started flashing at me, again, no other warning other than the light, within 3 days I was stuck on the side of the road with 2 young kids in the car and it felt like I was in neutral. Guess what!?!?! I need yet another transmission!!! If I do decide to do fix this it will be the THIRD TRANSMISSION in this wonderful Ford in it's short 6 years since being built!!!! What is the issue with this? I can't afford another transmission, now almost two yrs later the price of the transmission has gone up to $3000, and I still owe 2 yrs of payments on this car. How is it possible that this company KNOWS about this problem and yet does nothing???? Funny thing is that Ford is going under anyway, and they wonder why. They know about this problem yet still have them on the road and continue to make the car! Oh, and also, I have read all the other same complaints on this website (it's all the same...having no third gear with in the light starting to flash at you, not going into drive or reverse and I have also replaced rear end parts at my own expense as well) I can't afford legal action, wish I could, if anyone has any suggestions, please contact me!
Until then, it will continue to sit in my driveway as I can not afford to repair AGAIN at this time.
2008Jan 26
(reported on)Explorer V8
- Automatic transmission
- 710,000 miles
This is an update regarding my previous posting:
Original POST:
My Father retired from Ford and my Brother still works there. I have tried diligently to be loyal, but this is the last straw. I have had nothing but problems with every Ford I have ever owned, and it's been a lot of them. I get a new car every 2-3 years. I have an old
import that has NEVER let me down. Dad nearly had a stroke when I bought it, but good thing I did or I'd be walking all the time! O/D light is blinking, transmission revs high for a long time before changing gears....sometimes won't change at all....afraid to pull out of anywhere unless I have a mile of clearance just in case in won't leave 1st gear. Now I find that Ford and the dealership knew this all along. I'm outraged. How can they be so deceitful, greedy and uncaring. I will never buy a Ford product of any kind again. I will only buy from Companies that have a conscience and feel obligated to be sound members of society. I'm not going to have it fixed. I am going to have it towed to the heap, sell for scrap and get a new Imported 4x4 for these harsh Ohio winters. Thank God I can afford to dump it and get something safe and dependable. I am willing to contact an attorney as well. It is ridiculous that this transmission is still available to unsuspecting consumers.
Chris R.
Toledo, OH, USA
ADDENDUM: Now that I have calmed down......lol.....My dealership is going to pay half the cost of replacing the transmission and are giving me a 3 year warranty. My cost is $1900 and they gave me 90 days same-as-cash to pay it. They even threw in free tickets to the auto show. So, after talking to my Dad, I am satisfied with how Ford has handled the problem with my vehicle and have decided to stay loyal to Ford. Mary, in customer service at Brondes Ford is responsible for this. She really went out of her way to make things right and make sure I was satisfied. Thought it was only fair to post when good things happen, too.
2007Dec 02
Explorer XLT V6
- Automatic transmission
- 119,250 miles
It stated when it took 5 seconds to go in reverse. Long story short - a check ball in valve body #28 in book wore out so much it blew through valve body gasket and in to bottom of tranny pulled it out. New check ball, new valve body gasketl good to go runs good.
2007Dec 18
Explorer XLT 4.0L V6
- Automatic transmission
- 132,000 miles
Folks, this is my SECOND transmission in the 2002 Ford Explorer. They replaced
the first Transmission at 68000. I followed the maintenance schedule to the letter
on the second tranny and here we are again. I am unloading it to a Junk Yard
and getting rid of the headache. I will NEVER buy another FORD product again.
This vehicle has had a new Rear End installed, new bearings all the way around
the wheels......
And they wonder why the Japanese are killing them.
2008Jan 19
Explorer
- Automatic transmission
- 112,000 miles
Same as everyone else I guess. The 4x4 High light would blink over so often. I could tell the tranny was shifting hard then it just quit. I wish there was another tranny option I could put in it. Hopefully it won't be too hard to place it with a rebuilt one myself.
2008Jan 05
Explorer XLT 4.0L V6
- Automatic transmission
- 91,000 miles
My fear got to me ...transmission went out. First i had speed sensor go off. Since
i read alot of forums i parked my car right away and then towed it to my mechanic.
Changed the sensor and blinking 4x4high light stopped blinkin and car was driving
sweet for 5 days. Once i felt slip in gears but didn't pay attention to it since i live in Brooklyn and streets could get slippery from dripped car oil. On the 6th day (morning) i started my car, warmed it up, and put it in drive and guess what ..im not moving :( when i was putting it back to park i hear scratching noise and i knew that most common problem got to me. So now car in my mechanics shop (dont trust anyone else but him)
rebuilding transmission. FORD CEO I WILL SEE YOU IN HELL ! I take great care of my car. Even my GF is jealous that i pay more attention to it then her and still transmission goes out. thinking to rebuild this one for now and then most likely to build new and strong transmission.
2008Jan 07
Explorer XLT 4.0L V6
- Automatic transmission
- 83,639 miles
I bought this car from Ford West in 2002. Immediately, there was a problem with the car slipping out of gear. Something was tightened and the problem stopped. In November of 2005, while still under warranty, Beverly Hills Ford had to replace something in the transmission because they found metal parts floating...
In November 06, while still under my extended warranty, I brought it back to Beverly Hills Ford because it was changing gears hard. Just my luck, the transmission was being worked on when they went out of business. I got the car back with no mention of whether or not the transmission was fixed. I assumed it was fixed since it worked fine for the past year, then in December 2007, the transmission started up again. Santa Monica Ford is saying the transmission needs to be replaced or rebuilt. I have lodged a complaint with Ford and am hoping to hear back. Meanwhile, it looks like I am out $3500.
2007Nov 01
Explorer XLS 4.0V6
- Automatic transmission
- 98,000 miles
My 02 Explorer sits in front of my house doing nothing and I make payments. I have this urge to just blow it up, If this is such a wide problem, why hasn't anything been done?I cant believe that this company or any other would build such a piece of crap tranny.And why i don't hear this from Expeditioner owners or does this happens to them too.As I type this Iam looking for another tranny on Ebay because I was told just to fix it and good luck.
2006Sep 06
Explorer LX V6
- Automatic transmission
- 48,000 miles
This transmission was a piece of crap and the dealer knew it all along. I've had the following problems that they could never find until they finally wanted me to pay $2700 to have the piece of shit re-built.
Randomly lurches forward or reverse when going into or out of park
Slipping feeling when shifting
High revving before shifting
And the all telling blinking OD light with Service Engine Soon
2007Dec 18
Explorer Eddie Bauer V8
- Automatic transmission
- 80,000 miles
Ok here we go first of all we bought our Ford Explorer in Alaska as my hubby rejoined the army....We started having problems with our ford just as soon as we got it...Our front windshield leaked all over everything so that was fun to get fixed as we were moving.. Then while driving to Texas where my husband was stationed at our transmission started acting like it was in neutral cruising down the road and then all of a sudden nothing...We had our Transmission rebuilt in may of 07 then everything was fine until this month...I found my husbands family that he hasn't seen since he was three years old and we drove from texas to vermont and on the way up here sure enough guess what our transmission started acting up again...So yup in the shop it went the day before christmas and we are suppose to be back in texas by tomorrow the 1st of january and here we still sit in Vermont because they can't quite figure out what is wrong with our Ford Explorer...I always thought that my dad was just kidding when he told me to never buy a ford guess I learned that lesson the hard way...We are having to pay over 300 bucks because they never billed the extended warranty people right then they went ahead and sent our extended warranty people the invoice so the shop has already been paid for a job that isn't done yet....So I have came on here and ranted and raved lol...but I will never buy a ford again that is for sure as soon as we are back in texas that thing is getting traded in that is for sure...I hope that you all have a wonderful new year :)
2007May 24
(reported on)Explorer Eddie Bauer V8
- Automatic transmission
- 45,000 miles
From day one, I purchased my Explorer new, I felt that there was something wrong with the transmission. It seemed to slip and make funny noises. I took it back to the dealer the first week and had it checked. They said there were "no events recorded" so nothing was wrong. At 45000 miles an idiot light came on and stayed lit. I don't remember what it said but the transmission wouldn't shift into overdrive. I took it to the dealer with my extended warranty in hand. They gave me a rental car and a week later I had a new transmission. I can only hope this one lasts longer than the first. Ford ought to do something about their drive train problems. I noted in another complaint that I just had my Explorer's rear end replaced too.
2007May 24
(reported on)Explorer Sport 4.0
- Automatic transmission
- 80,000 miles
who do call to get a recall going ? i have 2 fords and they are doing the same thing i would never buy a ford again and i will keep looking as to how to file something to get a recall going. if i have to get a lawyer i will - this is bull . my tranny is slipping and my over drive light come on i don't understand
2007Oct 28
Explorer XLS V6
- Automatic transmission
- 98,000 miles
I do not understand - if this is a known problem, why do car dealers take advantage of this and sell this to people in bad credit situations? I have only had the car one year in august and now this. They sold it with only a 30 day warranty and now I do not know what else to do. I cannot replace the transmission nor can I pay for a broken vehicle. I owe $12000 on it as the dealer sold it at 15999 last year and I am in an upside down situation. Can't the FORD company do something- damn if this was known what the hell then. Are people out to just ruin peoples lives or something. I need a car or someone who can afford to fix the piece of shit to take over the payments or the FORD company to come and get their piece of shit or something. Any one with advice let me know something- FORD hater from pa. By the way this started about 6 months into the owning of this vehicle with the check engine light- then the fact the car had to be towed 3 times from various locations and then the crank sensor went and then the car windows wouldn't open then the car wouldn't reverse or go into drive and now the thing sits collecting bills out front of my house.
2007Dec 05
Explorer XLS 4.0L V6
- Automatic transmission
- 74,000 miles
My family too had this issue with an `02 Explorer. Same symptom, blinking O/D
light, jerking motion back and forth. The fact is that this is a known issue from Ford, the Government and the public. Ford are all laughing until the we all show muster and actually do something about it.
Here is my contribution, please visit this website, tell everyone you know.
It's an online legal site, its simple the more people fill in the form with our complaint the closer we are to having a shot at a class action suit.
Remember, this is a KNOWN issue across the country at all transmission shops, their databases are proof enough and lets not mention all of the transmissions replaced along with receipts and records of these actions.
Ford should not get away with this, the problem is too common and the symptoms far
too similar.
I would love to be profane and show muster in that manner but the truth is without
action words amount to nil (nothing)
The link is https://www.lawyersandsettlements.com/submit_form.html
Good luck to us all!
2007Dec 01
Explorer XLT 4.6L V8
- Automatic transmission
- 79,000 miles
Same problem as everyone else. The transmission never seemed right. The dealer never could find anything wrong. Serviced the transmission and said it should be ok. I now believe that they knew all along the transmission was a piece of crap and just hope to get it past the warranty. Symptoms very random sometimes would operate fine for weeks then it would start slipping again. Then the O/D light came on followed by the check engine and doesn't want to shift mainly into 3rd gear. I am going to try solenoid pack hope it works. If not guess it is a new transmission.
2007May 10
(reported on)Explorer XLT 4.0L V6
- Automatic transmission
- 74,800 miles
The transmission was REPAIRED 3 times before they finally replaced it 200 miles before extended warranty ran out. All 3 times related to putting into drive or from drive to reverse.
2007Oct 08
Explorer LX 4.0L V6
- Automatic transmission
- 79,000 miles
Looks like we have to all get together and either write ford or go straight to the president of Ford. I will never again buy a Ford. I wish we could get this put on the national news. And let everyone in the US know that Ford sells crap.
2007Nov 27
Explorer XLT 4.0L V6
- Automatic transmission
- 110,000 miles
Ok so I start the car up and drive a little and he over-drive light starts flashing repeatedly. So I go to check the transmission fluid level under the hood, oh thats right you cant check the motherF***** from under there u gotta go underneath. Level is fine.. the car still drove fine so I drive about 5 or so miles down the road to have it hooked up to a machine and come to a red light when It comes time for me to go from 1st to 2nd sounds like dragging metal on the ground. So you know I take it to the ford people and they say I can either rebuild or buy. I mean why are they going to issue a recall on a damn back glass which they didnt even fix but they got this expensive ass cheap transmission that breaks even when you take care of it. I'm not into conspiracy theories or anything but WTF I think they did this shit to make themselves a lot of money. I mean if I get it fixed and sell it I would just screw someone else over. Damn you to hell FORD! I'm going foreign baby.
2007Nov 14
Explorer XLT 3.2L V6
- Automatic transmission
- 48,000 miles
Here's the deal. Transmission gave out at 48,000 miles on a 2002 Ford Explorer. I was floored! Never heard of such a thing until experiencing this for ourselves. After searching the internet realized this problem is more widespread then we would have ever predicted. Of course, Ford would not cover out of warranty, and in fact advised that we would need to replace the transmission at a cost of $3375! I contacted Ford Corporate for assistance. They said that they referred the assistance to the dealer whom would be willing to help since we were such 'loyal' customers. Anyway, bottom line is they would replace the trans, but it would still be $2500. Yeah, thanks a lot! Then they had the nerve to offer, 'we could repair the stretched band between 2nd and 3rd gear for $700, but there is no warranty'. Couldn't believe it. I asked, no warranty? Not even a 30 day? The mechanic stated no that they could not guarantee the repair. Why would anyone in there right mind do this? So $2500 for a rebuilt with a 3 year warranty or $700 for a repair when I could drive it off the lot and trans could fail leaving me out the $700. At this point, my wife is so pissed that she just wants to trade the dam thing in for something else. I'd like to keep it for a teen that will be of age soon to drive. The car has been decent otherwise. We just replaced the brakes, tires, and had all the service...dam transmission! Any advice would be greatly appreciated.
2007Nov 22
Explorer
- Automatic transmission
- 123,600 miles
Yes, I too am a very furious owner of a 2002 Eddie Bauer Ford Explorer V8 whose transmission just went caput without any warnings what so ever. Ford, you really need to do something about this sorry product that you've put out time and time again. So many people have had this same problem and nothing has been done about it. The Ford company should really be ashamed of themselves, robbing us hard working citizens of our money.
Please let's all band together and file a class action lawsuit against Ford. These faulty transmissions among other things are unacceptable!!!
By the time the O/D off light comes on and the Check transmission light comes on in the Ford explorer vehicles, it's too late and the only option is to replace the transmission....I've never had such a sorry vehicle in all my life.
I've had to replace wheel bearings, air compressor, rear henge for lift gate, and now the transmission. What next? I don't want to stick around to find out. I want to go straight to a foreign dealership and trade this piece of crap in.
Ford Co. you're going down.....I will never buy a Ford again. We consumers don't deserve this.....
2007Nov 21
Explorer Limited V6
- Automatic transmission
- 68,000 miles
I take very good care of my Explorer. I was driving and heard a bell, checked the panel and saw "O/D Off" with a note in the monitor that said CHECK TRANSMISSION. For the next day or so, the transmission "slipped" or "raced," meaning the engine reved but it was obvious the power was not getting to the drive shaft. I took it to the dealer and upon investigation was told a "servo" had become stuck in one of the tracks. They also told me the standard "fix" is a complete replacement of the transmission, which would cost about $3,100. This doesn't seem right for a vehicle that had no hard use (no towing or heavy loads) and was cared for according to the schedule of recommended services in the owner's manual.
2007Aug 09
Explorer XLS 4.0L V6
- Automatic transmission
- 69,900 miles
I HAD THE TRUCK FOR 2 MONTHS AND THIS SHIT HAPPENED
2007Nov 21
Explorer V
- Automatic transmission
- 90,000 miles
I just dropped my car off to my mechanic because my O/D light started flashing and the "check transmission" alert came on. $4000 to replace the transmission!!! That a bunch of crap. Thanks Ford, you're the greatest!
2007Nov 09
(reported on)Explorer 3.2L
- Automatic transmission
- 67,000 miles
What a mistake it was to buy this car. We have had two other Fords with no problems and we were initially thrilled with our Explorer, until one day the OD light flashed and the next thing I knew we had to have the whole transmission replaced. *less than 70K* We are selling it now but I feel really guilty because I think it is a piece of crap. I really hope Ford does something about it! How many complaints does it take for them to recall it?
2007Nov 12
Explorer Limited V8
- Automatic transmission
- 64,400 miles
Transmission failed. Service Bulletins have mentioned the issues for years. Ford knows very well exactly what is happening in these transmissions.
How do we initiate recall, class action lawsuit for 2002 Ford Explorer owners with 5R55W transmission?
This is unsafe. Transmission failed during rush hour with family in the vehicle.
2007Nov 13
Explorer XLT V6
- Automatic transmission
- 93,000 miles
I have worked hard in my life.I have 3,500 left to pay off this truck and it seems that its falling apart.I never drive it hard.It was all local driving and the transmission went.I find this to be unfair and out of control.
2007Oct 31
(reported on)Explorer LX
- Automatic transmission
- 46,000 miles
About one year ago I felt a kick when shifting from reverse to drive. Two days ago, I was driving and the overdrive light started to flash as off!!! Then the Service Engine Soon light starts to flash. Long story short, I need a new transmission on a car with less than 50k miles... I guess I should be welcomed to the club?!?!?!?
2007Oct 30
(reported on)Explorer LX V6
- Automatic transmission
- 92,000 miles
I get in the car and it won't go into gear. I'm a struggling college student who needs this crap right now. I can get past the rust on a 4 year old car, but I just paid it off and now look what happens as soon as the warranty is over.
2007Oct 30
(reported on)Explorer Biege 4.0L
- Automatic transmission
- 69,000 miles
my wife and i decided the best thing to do was buy a safe, "reliable" vehicle due to the fact that we have 3 kids. well, that was the plan anyway. the problems started with rear wheel bearings, then the transmission completely went at around 69,000 miles, which cost me $2500.00. so much for the reliable part! after researching this transmission problem, it seems to me that once a certain amount of people experience a certain problem with a vehicle, it should be investigated, and eventually the vehicle should be recalled.....right? i will never, ever recommend an explorer of any year to anyone, not even to my worst enemy...ford needs to take responsibility for their screw ups....there is enough hard working people being left to take on the financial burden of fixing fords mistakes..hey,ford..it's time to step up and do whats right!
2007Oct 26
(reported on)Explorer Eddie Bauer V6
- Automatic transmission
- 57,000 miles
Our 2002 Ford Explorer needed a completely rebuild transmission after only 57k miles. While driving, the car suddenly failed to accelerate. We could see the RPMs climb but the car would not accelerate. We felt very lucky that it didn't cause an accident.
We took it to Reliable Transmission in Hillsboro and were charged $3200 to repair. Definately seems on the high side but once you take it in and they have your car taken apart, it costs hundreds just to put it back together so we had no choice.
This was our first Ford and will be our last Ford. We have learned our lesson and will not be giving Ford any more of our business. We're now debating whether to sell or keep the car. If we keep the car, we run the risk of more repairs. The problem is Ford's depreciate like a rock and now the car is worthless. Live and learn.
2007Oct 24
(reported on)Explorer Eddie Bauer 4.6L V8
- Automatic transmission
- 51,000 miles
Transmission failure on the road caused us to spend a day at a Ford dealer out of state while we were on route back from a vacation. After fitting us in to their shcedule, having the car and "diagnosing" the problem, They told us we could drive the vehicle but we should get it fixed at our local dealer. Local dealer said transmission should be replaced, warranty company said no, must be rebuilt. Car was out of service for a week (loaner car was provided). A few weeks later, same issue, car went back transmission rebuilt again...out of service for a week, they failed to replace a solenoid which probably was the cause of the original problem (should have just replaced it). Many other problems with this vehicle, will report the others appropriately
2007Oct 21
(reported on)Explorer 4.0V6
- Automatic transmission
- 86,000 miles
I will never buy another Ford Explorer again. It along with many other Ford Transmissions went out after day one when we purchased it at 31,000 miles. We took the vehicle in with the chief complaint of it not shifting immediately when put into gear. It would hesitate, then jerk into gear. We babied our Explorer so much and it caused us extreme problems because my husband is a Lieutenant for the state of Nevada and has to commute to work of 35miles each way and is the sole provider for our family. Luckily his Warden let him use the State Truck until we could scrape up the money to replace the transmission. I HATE FORD!
2007Oct 17
(reported on)Explorer XLT 4.0L V6
- Automatic transmission
- 99,800 miles
So I was driving down the street and stopping at a red light. Suddenly the truck had sort of a hiccup before stopping. The light turns green and so I lightly accelerate, and the truck just dies on me. So I'm stuck in the middle of the intersection with cars flying by me. Luckily I was able to push it to the side of the road without getting hit. Had it towed to a shop and they told me the insides were totally ripped up. He showed me the parts and I've never seen anything so bad, looks like all the teeth were ripped off. Ended up shelling out nearly $3100. The list of repairs keep growing.
2007Oct 17
(reported on)Explorer XLS V6
- Automatic transmission
- 81,000 miles
This was the second time the transmission had failed and the car was not even two years old. The worst part was that the car stopped in the middle of a freeway and I was able to move it to the shoulder through the sheer speed built up by inertia.
I complained to Ford and asked for vehicle to be replaced. I seriously doubted the safety of the vehicle even after it was fixed but here in Mexico, those kind of complaints go nowhere. Ford feels they have no responsibility even though the car comes with so many faults. The car has since had a multitude of mechanical failures which have had to be fixed. Once I get rid of this car, I will never buy from Ford again after this experience.
2007Oct 17
(reported on)Explorer XLS V6
- Automatic transmission
- 81,600 miles
The car was new still in the first year of waranty when the transmission failed. It took six weeks to repair and I assume they replaced it with a new transmission unit.
2007Oct 17
(reported on)Explorer 4.0L
- Automatic transmission
- 84,000 miles
everyone has this problem. ford should help or dateline will
2007Oct 18
(reported on)Explorer XLT
- Automatic transmission
- 73,000 miles
There are simply too many problems with Ford. I bought this one brand new. Then the door would not lock, then the shift handle was broken- can you believe it? Then the HUB needs to be replaced. Now, at 73000 miles, the transmission need to be totally replaced.
In addition, the service was awlful. One time I had it serviced at an Alexandria dealer, they could not find my car for THREE days and I had to rent a car as they told me. Then they refused to reimburse the cost of the rental.
I SWEAR I WILL NEVER BUY ANYTHING from FORD.
2007Oct 16
(reported on)Explorer
- Manual transmission
- 50,000 miles
I bought a 2002 Explorer against the wishes of some very well informed friends but I got a discount from a relative. By far my biggest car buying mistake ever I've only bought Nissans in the past. The transmission went out soon after warranty was over but only had it for 2 years and about 50K miles the usual crap O/D comes on and completely stops rolling had that replace for bout $2000 since then 3 of the window motors have all died. All four CV boots had to be replace i.e. for each wheel on the vehicle and now the rebuilt transmision is getting stuck in second and did I mention the O/D light has been coming on and off for the everpast 2 years but I'm gonna ride til it dies to spite Ford. I can say I will never buy a Ford for myself, wife and definitely not for my kids it is the worst vehicle purchase i've ever made I seriously hope they go bankrupt or get bought out by a decent carmakers and revamp. I've never had a vehicle break down and be on the side of the road or have a need for AAA with this piece of crap I've been stranded 5 times. Do yourself a favor buy a Nissan/Toyota/Chevy.
2007Aug 25
(reported on)Explorer XLT 4.6L V8
- Automatic transmission
- 60,000 miles
i bought this piece of shit in 2005 after about a week the tranny started slamming gears making loud noises brought it back to the dealer SAM GFALLOWAY FORD to get it fixed all they tell me is that there is nothing wrong with the transmission but replaced 2 torq converters and 3 valve bodys (wonder why they did that when nothing is wrong )
they also broke a lot of stuff while in the shop
they killed my gauges in the dashboard (not once but 3 times)
while there they replaced the recalled hinges in the back
got the car back with the rear window crucket in there and the plastic piece cracked
since they where at it they scratched my hood to all hell and told me it was like that when the car came in there
it is now 1 1/2 years after the first visit at the shop teh tranny is still slamming and whining begging for mercy and a fix but sam galloway ford incists there is nothing wrong with it
this company needs to get the shit sued out of
IF THERE IS OTHER CUSTOMERS OF SAM GALLOWAY FORD IN CAPE CORAL FLORIDA WHO HAVE PROBLEMS WITH THE SERVICE OF THIS DEALER PLEASE DROP ME A LINE AND MAYBE TOGETHER WE CAN BEAT THIS COMPANY
Email : rossi@fedoraproject. org
2007Oct 15
(reported on)Explorer XLT V6
- Manual transmission
- 81,000 miles
Ok, like many others on this informative site, I'm a 2nd owner of a 2002 Ford Explorer, purchased with 36,000 miles on it. Easy driving, no 4-wheelin', consistent maintenance, yadda yadda. Now, at 81k miles the O/D light starts flashing. I drove home and found this forum; you predicted exactly what the dealer would tell me (dirty fluid, metal scraps, band 5 gone), except their estimate is $4000, and I was told to take the "cheaper" option which is to replace rather than repair. He wouldn't give me any details over the phone, not even the diag code information. I'm going back tomorrow to make a scene, pick up the vehicle, and take it somewhere else. It is bad enough that the darn tranny is shot, but the attitude of the dealer is unforgiveable. $4000 is a LOT of money, and he acted like it was an oil change....take it or leave it. Well, I'm not taking it.
2007Oct 12
(reported on)Explorer
- Automatic transmission
- 150,000 miles
Transmission problems since new. Started skipping at under 12000 miles. Repaired by dealer 3 times within first 36,000 miles. Broke down just after warranty. Hassled with local dealer and Ford Motor Co, but finally got them to do some repair work. After warranty, I rebuilt twice, and replaced once with a used transmission. Used transmission skipping after 90 day warranty. Car sitting in drive way, until I decide what to do. Would not ever buy another ford, would not rccommend another ford, and still get up upset when I see the explorer everyday. Eventually, I'll get rid of it and move on.
2007Aug 29
(reported on)Explorer XLT V6
- Automatic transmission
- 96,000 miles
As soon as I was thinking I've had no real problems with this car, My transmission needs replacement. i get my car checked every 3,000 miles. I should not have this unforseen problem. Its only 5 years old with highway miles. I do kick myself for not stating the slippage of gearshift when in position at times.
2007Oct 08
(reported on)Explorer XLT 4.0L
- Automatic transmission
- 71,000 miles
i purchased my 2002 Ford Explorer January 2005. At the time of purchase this vehicle had approx 34,00 miles on it. Around 69,000 - 70,000 miles i was driving on the highway when the car kicked out of the o/d gear and the o/d light began flashing.. i took the car to Aamco where i was quoted $2500- $3600 to repair this depending on the severity of the damage. I called Ford customer relations, and i was basicly told piss off, the vehicles warranty has expired and ther was nothing that can be done on their end. I told them I never liked Ford anyway, and this is why. F.O.R.D stands for "Fix Or Repair Daily" these fuckin transmissions need to be recalled, and for needs the shit kicked out of them for this. Aamco had 3 of these things on the rack, and the ford dealer that repaired the thing had 2 on the rack, this shit costed me $1880 that i really didnt have at the time. i was told that these things come in all the time with the same problem. SOMETHING NEEDS TO BE DONE
2007Sep 18
(reported on)Explorer Limited V6
- Automatic transmission
- 50,000 miles
Bought new in 02 at 50,000 the tranny goes???? Two months after its paid off and the warranty done, how convient!!!!
2007Sep 20
(reported on)Explorer Sport 3.2L V6
- Automatic transmission
- 64,000 miles
recall to replace deficient part(s) in 2002 explorers!
there was no indication of any problem -i was driving to work and the overdrive light came on, and the car stopped and would go no further. when i realized the problem involved the transmission, i felt like driving it into a tree... i have called Ford but nobody wants to discuss the 'problem'. i didnt buy the extended warranty because i am a firm believer that companies should stand behind their products and there shouldnt be a need to sell me one. big mistake. my 1996 explorer has 200,000 miles on it and was no problem. Somebody at Ford needs to take the blame and offer repair options for this.
2007Sep 08
(reported on)Explorer XLT 4.0L V6
- Automatic transmission
- 98,000 miles
I bought this car 6 months ago and it's already giving me problems... If i would've known ford was a piece of shit i wouldn't have bought it... I bought this explorer for $10,000 and i need to replace the transmission ????? what the fuck is this??? the dealership told me one of the bands in the transmission broke and i need to overhaul the transmission which is going to cost me $25,000. I told them to stick it up their ass and tell ford corp. to start making cars that will actually last. I WILL NEVER BUY A FORD AGAIN.... NOT RELIABLE AT ALL!!!!
2007Sep 07
(reported on)Explorer XLS 4.0L V6
- Automatic transmission
- 57,000 miles
I bought this car from a ford dealership three years ago. I will never buy a ford again!!! They knew these vehicles had this problem and sold it to me anyway. I wish I had found this web site sooner before my warranty passed.
2007Sep 02
(reported on)Explorer Limited 4.6L V8
- Automatic transmission
- 100,000 miles
My 2002 Explorer has 100,000 miles on it. Purchased new in August 2001. For past year all I have done is replace parts on it. Frosting on the cake was the transmission which failed this week. Before that it was the 4WD (doesn't work and I haven't had it fixed yet), both heavy duty rear springs broke (never used off road; only on highways and local roads), starter, door locks, electrical system problems, etc etc. I will never purchase a Ford again.
2007Aug 23
(reported on)Explorer Limited 4.6L V8
- Automatic transmission
- 83,000 miles
Here is another complaint about the gool ole 2002 Ford Explorer. it was leaking transmission fluid and shifting hard so we took it to a dealer. They put a new transmission cooling system in and then it got worse. Now they want to charge me $3,500 for a new transmission. I think I will get a second opinion. Ford stinks.
2007Aug 21
(reported on)Explorer XLS V6
- Automatic transmission
- 87,000 miles
First off it gives me trouble shifting from park to reverse and from drive to park, rolls after it is in park, won't change from 4th to 5th gear and makes this horrible thumping noise as if you have a flat tire. When the warranty was still valid I complained about the shifting and changing of gears that it felt like the truck was dragging and was told it was fine. Well needless to say the warranty goes and now I'm having all these problems. From what I have found researching this problem it appears Ford knew all about this crappy transmission they put in these Explorers and now we have to pay for their ignorance.
2007Aug 21
(reported on)Explorer Limited 4L V6
- Automatic transmission
- 56,000 miles
I purchased my 2002 Ford Explorer Limited from a Ford Dealership as a used vehicle in 2003 with with two years left on the warranty. Vehicle drove well till 2007 when I started to notice slight slips in the shifting of gears. Problem only became worse as I could hear a grinding noise, although I didn't realize it was the transmission at first. Within two months, the O/D light started to blink and the check transmission problem message came on. I have the car in Italy and you probably have no idea how hard it is to find someone to work on an American car in Italy, especially an automatic transmission. I finally found an Italian dealership that imports American cars (I don't know why they would do that, but some Europeans buy them I guess) who would work on it. It turns out, once they took it apart, that something came loose inside and essentially tore the transmission apart. I have bits of metal everywhere. Parts are being shipped from the States and I'll be a few thousand Euro out of pocket and without a car for over a month when it is all said and done. Will probably sell it once I get it fixed with all of the other complaints I've read about with their Explorers experiencing multiple transmission problems. I'm surprised I haven't read about anyone filing a Class Action Lawsuit against Ford for this problem. Of course many people drive European cars here in Italy. I use to laugh at their reoccurring costs for services as they are expensive as compared to my Ford, but many of them put over 100,000 miles on their Mercedes, BMWs, Volvos, and Audis. Now
2008May 08
Explorer XLT V8
Ford Sucks! Only 55,000 miles and the transmission is shot. This is the 3rd Ford Transmission I have had to replace. The first two were on Aerostar minivans. I will never buy a Ford again! I'm thinking of taking a look at Dodge!
Dennis S.
Frankfort, KY, USA
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