Explorer

• Automatic transmission
• 85,000 miles

MY LIFTGATE WINDOW EXPLODED WHILE I WAS DRIVING...WITH MY CHILDREN IN THE CAR!!! I was driving down the road (a two lane road with no shoulder) and all of a sudden, we heard an extremely loud BANG! My children began screaming, I am trying to maintain control of the vehicle and stay calm myself. I had no idea what happened...no other cars were on the road at that exact moment. I came to a safe location where I could pull over and check things out. The window and window liftgate looked as if a bomb went off in the inside my SUV! Yep, there was body damage too! I called the dealer...was told "we did have a recall on some liftgate hinges" after checking my VIN number, was then told "oh well, no recalls with your VIN number....you gotta call your insurance company" WTF! Does Ford not have some sort of protocol on handling reports on serious defects on their vehicles. Don't you think the response should have been "Ms N, bring your vehicle over to the shop so we can investigate this problem" and "this is no fault of yours, we will repair this for you because this is an obvious defect" BUT NO....I got..."OH WELL....." This is serious business, the next person may loose control of the SUV when stunned by such a loud noise then look in the rear view mirror to see the glass shattered and glass fragments flying everywhere! I am so disappointed. I have been driving Ford Vehicles for 15 years!