6.4
fairly significantTypical Repair Cost:
$357.00
Average Mileage:
57,691 miles
Total Complaints:
203 complaints
Most common solutions:
- waiting for ford to recall (80 reports)
- not sure (77 reports)
- replace cracked panel below rear window (35 reports)
- dealer fixed under warranty (4 reports)
- possible class action lawsuit (3 reports)
- call ford motor company 1-800-241-3673 (2 reports)
body / paint problem
This problem may be covered under warranty. Ask your Ford dealer.
Helpful Websites About 2004 Ford Explorer cracked panel below the rear window
2009Sep 10
Explorer 4.0L V6
- Automatic transmission
- 64,000 miles
I visited my local Ford dealer and they referred me to their body shop. The body shop called the dealer back and asked if it would be a warranty repair since they had fixed several of these under warranty. Naturally, the dealer said NO! So he suggested I call Ford about it. I called Ford and they said the local dealer would contact me abou the problem. Which they did only to say NO! Go figure. I called Ford back and they also decided to say NO! I have owned Fords since my 1969 Boss 429 Mustang and I am pissed! This is my third Explorer after a 1974 Bronco. I guess the sons a bitches think I will never buy another vehicle.
2009Nov 01
Explorer XLT 4.0L
- Automatic transmission
- 40,000 miles
Just like everybody said, it just appeared. I pulled the old one off, had the new one painted, and installed it myself.
A D V E R T I S E M E N T S
2009Nov 16
Explorer XLS V6
- Automatic transmission
- 47,000 miles
Just like so many others, rear panel below window cracked just to left of "Ford" logo for no apparent reason. Definitely a manufacturers defect.
2009Feb 02
Explorer Eddie Bauer V6
- Automatic transmission
- 48,000 miles
I had the same problem with my back panel cracking. I thought something had hit my car or someone had slammed the back to hard but I see now it is a problem with the Explorers. I spent $1000 getting it repaired! I asked Ford about a recall and they said no. I think they should recall the Explorer for this.
2009Oct 02
Explorer XLT V6
- Automatic transmission
- 43,500 miles
I thought when my girlfriend asked "What did you do to your truck?", she was joking. When she showed me the 5-6inch crack down the lower part of the window hatch I was shocked. I knew I hadn't done anything and looking at it closely there were no signs of anyone else doing anything either. Since we had recently purchased this vehicle used I knew there was no warranty, so I tried to glue it. That didn't work at all and almost looked worse then the crack. I figured we would have to get it replaced when we could save the money. On my way home a few days ago at a stoplight I pulled up behind another Explorer and guess what? Yes, just like the nasty crack on mine this one had it too. I was going to follow the car but thought they might get scared, though I was very curious how or when their crack occurred. I spent all day looking on-line like many of you to find that there were many complaints for this same thing. I called the local Ford dealership and they weren't surprised by it, they actually gave me the Customer Service Number for Ford Motor Company 1-800-241-3673. (Try to keep in mind that we are angry at Ford Motor Company not the poor person answering our calls. Like the rest of us they need to feed their families) I was told by the local Ford it would be approx. $150.00 for the part $100.00 for paint and labor ($100 or more since they have to send it to a body shop to be painted) so at least $350.00. I'm sure when I say that is not pocket change many of you will agree. I guess the thing is to have all of these complaints Ford should buck up and admit they used a part that excuse the expression "SUCKS"!
So the wonderful lady I spoke to kind of said this 1. make your local dealership diagnose the issue 2. call Ford Motor Company 1-800-241-3673 and have a complaint taken down they won't issue a recall till enough complaints are made not gripes on-line but actual complaints. For those of us wanting a real solution we have to follow these steps and make a paper trail. I asked how many complaints do they need and she was unable to tell me she didn't know. I am scared it will cause a accident when it falls off going down the road. Will the glass fall too? I am going to make my paper trail and then contact my attorney through my pre-paid service I have. I'm also filing with the BBB.
A D V E R T I S E M E N T S
2009Oct 26
Explorer
- Automatic transmission
- 63,000 miles
Same as everyone else noticed the crack one day, ford says not under warrenty. The running board cracked and not under warrenty but understood since it is added on but this is the body of the vehicle...it should hold up and if not makes you wonder what will crack or fall off next so I am sending this link to everyone I know and everyone I see that has the same problem and maybe if enough people complain and call the BBU then maybe something will be done.
2009Oct 30
Explorer XLT V6
- Automatic transmission
- 61,000 miles
I came out of the grocery store yesterday and went to open the back door and noticed a 5 -6 inch crack on the door that wasn't there the day before. I looked around wondering if someone had hit it or something. I wasn't sure what had happened. I realized that it couldn't have been hit or anything because there weren't any dents. Very strange!! It was drivng me nuts about how it got there. I thought I would look online just to see what would cause his type of thing to happen. I couldn't believe all the complaints here!! Exact same thing (left side of the Ford emblem). It's funny the day before we were talking about trading it in, but decided it was still a good car in good shape. It still looked pretty new and ran good and now this! I thought someday I would get a new Explorer, but now I don't think I will ever buy another Ford! I can't see paying $18,000.00 for something and taking good care of it and have this happen for no reason. Unbelievable!!!
2009Oct 09
Explorer XLS V6
- Automatic transmission
- 38,000 miles
I moved to NY from SC and within the week the back panel cracked. This was in 2006 and my car was still under a full warranty. The body shop told me this was a class wide problem and that it will be covered. So I moved on with my life, and my fixed car. I moved to San Diego, CA and had a perfect 3 years. Well I've had the pleasure to find myself back on the East Coast...specifically RI, and low and behold what happens...it started getting a little colder and I see that infamous crack start forming. It's getting bigger everytime I look at it. I doubt this will be covered again, but we'll see. I think this is a climate issue and the type of plastic or glue they use. Shame on Ford for not being able to fix this.
2009Oct 17
Explorer XLT 3.6L
- Automatic transmission
- 37,000 miles
LIKE MANY OTHERS I HAVE OWNED FORDS ALL MY DRIVING YEARS. WITH THE PROBLEM ON MOUNTAINEERS, AVIATORS AND EXPLORERS IT WOULD BE NICE TO KNOW WHAT FORD IS GOING TO DO IF ANYTHING TO FIX THE PROBLEM ON THE CRACKED REAR PANELS.
A D V E R T I S E M E N T S
2009Sep 07
Explorer
- Automatic transmission
- 98,000 miles
Yet another issue with the EXPLODER.... Can't say we will ever buy another Ford....
2009Jan 15
Explorer Eddie Bauer V8
- Automatic transmission
- 21,500 miles
I enjoy telling people about why many japanese cars are preferred by consumers. Car companies complain american workers are the problem. It damn sure wasn't an auto worker that ordered or designed this cheap plastic panel.
2009Oct 04
Explorer
- Automatic transmission
- 58,000 miles
Same as everyone else - one day, I closed the lift and saw what I thought was graffiti - felt it and it was a crack. Will call Ford and see what lies will be told.
2009Oct 04
Explorer XLT 4.0L V6
- Automatic transmission
- 59,000 miles
FILE A COMPLAINT WITH THE BBB at www.bbb.org. THIS WILL GET FORD'S ATTENTION.
FILE AGAINST:
Ford Motor Company / Consumer Affairs
16800 Executive Plaza Drive
Dearborn, MI 48126
A D V E R T I S E M E N T S
2009Sep 04
Explorer
- Automatic transmission
- 75,000 miles
Early September I walked out to my car to see that I had a crack on the left side of the ford symbol on the back door. I was not sure how it got there and started looking at other explorers in the area-almost all of them I have seen have a crack. I took it and got a quote to fix it for about $500. Four days ago my car had another crack. I have sealed them and painted over it, but I do not think this is right!!!! I should not have to pay to fix it when I do not even use the back door. I want to replace the part (I think Ford should) but I wonder if a new part will crack again. I take good care of my car and it is in great condition, but these cracks look terrible!!!!!!
2009May 13
Explorer
- Automatic transmission
- 55,000 miles
Ever since we noticed the crack in the rear panel....we have kept track of other ford explorer 3 out of 5 have crack even some so severe that piece of the body is missing not just cracked..... this needs to be a warrenty issue.
2009Sep 17
Explorer
- Automatic transmission
- 49,800 miles
Crack developed in liftgate body directly under rear window. Runs from window interface, down around emblem, about 8 inches in total. Only have 50,000 miles on 2004 Explorer. Have probably opened and closed the rear door/gate 100 times over 4 1/2 years. Dealer says not under warranty as outside of 3 years, 36,000 miles. Anyone know of any relief coming back from Ford? I buy American, but to have a defect like this show up at less than 50,000 miles is baloney.
2008Jan 04
Explorer LX V8
- Automatic transmission
- 46,000 miles
My rear panel is cracked and I noticed other
Explorers had the same problem. Ford should
issue a recall and replace the panel at no
charge.
I plan on calling Ford this week. I would urge you
to do the same.
2009Jun 02
Explorer XLT V6
- Automatic transmission
- 66,000 miles
Here's another one to add to the 'Crack in the Back'. Maybe I can add two as my son's Mercury Mountaineer cracked in the exact same spot several months before mine?
2009Jul 22
Explorer XLT V6
- Automatic transmission
- 70,000 miles
One day this summer I walk out to my car parked at work and notice a line running down from under the rear window. Sure enough, a crack. Annoyed, because I knew I did not slam it and nothing else had happened to it, I called our local Ford dealership. They made it sound like that was very unusual. We had purchased the extended warrenty but of course we were over the miles. It was going to cost about $400.00 or more to replace it. Needless to say, it is still there. It really makes me mad to see how many people are having the same issue and Ford is not taking care of it!!!!!!!!!!!!!!!!!!!!!!!
2008Nov 05
Explorer V6
- Automatic transmission
- 40,000 miles
Well, I bought my car NEW in 2004. I noticed the crack last winter and also noticed HUNDREDS of others in my area. Ford said they will fix it.....for a nominal fee of course. Arrgghh!! They want to charge me $50 if my mileage is under 70k miles. Which it is, but this is a manufacturers defect, FORD should be paying this!!! I don't think I will EVER own a Ford after this. Found On Road Dead!
2009Jul 11
Explorer XLT 4.0L V6
- Automatic transmission
- 89,000 miles
I live in Warren, OH. The 2004 Explorer is my wifes vehicle. She noticed the crack in the panel below the rear window last month. It was only part way. Before two days were up, the crack was all the way across, and under normal driving conditions. We took it in for warranty work on someting else and I had them quote a price to fix it. And now here I am. Rediculous! This should DEFINITELY be a recall item. I was on my way home from the dealership, and you wont believe this, but I saw another Explorer, about the same year, with a crack below the rear window just like ours! (ok, you might believe it) I didnt realize how common this was till I started doing research on it. I dont anticipate a response from Ford until the economy clears up. Which is never. Workin man gets screwed again!
2007Oct 26
Explorer LTD V6
- Automatic transmission
- 45,000 miles
just really annoying and I see that problem on almost every explorer I see. this should be a recall!
2009Aug 03
Explorer
- Automatic transmission
- 66,000 miles
The panel on our Explorer cracked today. Just like the rest. I was very surprised to find out that Ford is not correcting this defect in both design and materials. I have written to the law firm mentioned in an earlier complaint and will also contact the NTSB. I think I will also make a notice to post in the back window. Maybe a few tag lines will help, I wonder...
"Built Ford tough!" "Except for this piece."
"Ford has a better idea." "It has to do with NEW customers, NOT return customers."
"Quality is Job 1." "Fixing this is Job # 807."
"There's a Ford in your Future." "Wanna buy this one?"
2009Jan 14
Explorer
- Automatic transmission
- 35,000 miles
When calling Ford Customer Service they said there was no recall or customer satisfaction complaint ever filed . . . WOW ..... do they think we are stupid????? Do they choose just to ignore the issue? When you see 9 out of 10 Explorers with the same problem to they think we are making it up? My confidence in Ford is definately not what it used to be :-(
2009Feb 10
Explorer XLT
- Automatic transmission
- 52,154 miles
Like many others have said about this problem, one day I went out and the crack was there. I was always careful when closing the door so nothing like this would happen. I check out all 2004 Ford Explorers that I see and 9 our of 10 of them have the crack in the same place. Come on Ford. Do something about it.
2009Jul 07
Explorer XLT 3.2L V6
- Automatic transmission
- 28,600 miles
Crack under rear glass of our dark blue explorer just showed up one day. In past two days, I have seen two other dark blue explorers with exact same form of crack. Seems like ford needs to make it right for all of us.
2009Jul 01
Explorer
- Automatic transmission
- 74,500 miles
I'm having the same issue as everyone else. I have a crack that has suddenly appeared this month on the rear panel below the window and to the left of the Ford logo. I purchased this vehicle new in 2004 and just paid it off this past May. I just saw another Explorer about the same model as mine, a Red one, that had the same exact crack as mine. That led me to do some checking online and it appears to be a widespread problem. Why hasn't a recall been issued? I have treated this rear door gingerly all these years and for this to happen really ticks me off. My car is silver and the crack really sticks out.
2009Jul 08
Explorer 4.0L
- Automatic transmission
- 75,000 miles
I just bought this vehicle and noticed this crack before I test drove it. I thought before yesterday that maybe the prior owner had cracked the panel under the rear window. Yesterday I went shopping at sam's club in Savannah, GA and parked next to a Ford Explorer that had a crack in the SAME EXACT place as my Explorer. I spoke with my uncle today and he said that he saw a Ford Explorer in Claxton, GA today that had the SAME EXACT crack on it as well. I don't think that it is coincidence that three vehicles within a 50 mile radius could have the SAME EXACT crack in the SAME EXACT spot on the panel under the rear window of the vehicle. I think that ford should recall these defective rear window panels.
2007May 08
Explorer LX
- Automatic transmission
- 77,000 miles
We bought our '04 Explorer used & noticed the cracked rear panel. We wondered how in the world you would get a crack there then we saw another Explorer on the road with the same crack. I "googled" it today & found this was a common problem. So does Ford just say "tough luck" you're out of warranty??
2008Sep 10
Explorer LS
- Automatic transmission
- 90,000 miles
This vehicle has never been hit and one day I shut the back end and the crack was there. Called Ford and they said well to bad it will cost about 600.00 to fix. Don't feel that I should have to pay out of pocket to fix I didn't do anything to damage it. Guess What I won't buy a ford again and all our life we have been a ford family. This to me is a defect in the construction of the explorer not my fault. I paid the price for the vehicle that they wanted and I made every payment on time. On the other hand If I had only sent 1/2 payments they would have done something to me. I kept up my end for the payment why can't they admit there is a problem on there end and fix my car. That's all I want is my car fixed and don't think I should have to pay for it.
2009Jun 05
Explorer XLT 4.0L
- Automatic transmission
- 60,000 miles
I LOVE MY EXPLORER, LOOK`S VERY UGLY WITH THE CRACK BELOW THE REAR WINDOW, WILL FORD RECALL TO FIX THE PROBLEM?
2008Jul 15
Explorer V6
- Automatic transmission
- 38,000 miles
Service mgr said it wasn't covered by warranty and was only superficial. I spoke with another Ford owner whom told me she knew of two other Ford Explorers with the same exact problem.
2009Jun 10
Explorer XLT V6
- Automatic transmission
- 28,000 miles
I called ford and was told that it was out of warranty but to bring it to the dealer body shop.......yea, right so they can rip me off.......I told out the premier care warranty which cost me almost $2000 and it does not cover this. I have researched this all day and can't believe all the problems people are having.....Ford, make this a recall!!!!!!!!!!! shame on you
2008Apr 08
Explorer 4.0L V6
- Automatic transmission
- 60,800 miles
I SEE ALOT OF EXPLORER HERE IN GAINESVILLE AND SOME OUT OF GAINESVILLE AND I LOOK AT THE BACK PANEL AND SEE THAT ITS A CRACK ON THE PANEL AND I DONT GET IT WHY IS THAT ON EVERY EXPLORER OR ITS A JERK WHEN YOU PUT IT IN REVERSE
2009Apr 15
Explorer XLS
- Automatic transmission
- 51,000 miles
Has anyone had any satisfaction from Ford on this?
2008Sep 09
Explorer XLT 3.8L V6
- Automatic transmission
- 58,200 miles
Looks like a very common problem.
Ford should RE-CALL ASAP
2009May 07
Explorer LX 4.0L V6
- Automatic transmission
- 62,000 miles
Ok this is the 3rd time this panel has cracked since I bought the vehicle new. The first 2 times were within the 30k warranty. Both times they replaced the panel and those happened within the same year. This time it took about 2 years to happen and its about 10" to the right of where the original cracks happened. If anyone knows anything about a permanent fix for this feel free drop me an email. I've gotta figure out if ford is going to pay for the fix on this since it's out of warranty now. The problem is that the panel is a light weight plastic and when it heats up in the sun - the panel starts to flex and it has nowhere to move since it is fastened in place at several points and eventually it starts to crack at the weakest point. If Ford reads this - please fix the problem.
2009Mar 01
Explorer XLT V6
- Automatic transmission
- 84,000 miles
One day I notice that my 2004 Ford Explorer XLT had a cracked panel below the rear window. I took vehicle to a body repair shop to be fixed along with some other repairs. I had my insurance company look at the vehicle before authorizing it to be fixed. The cracked panel was not enough to claim, my deductible was $500, repair cost is $423.13. I paid to have vehicle repaired, then I took it back to dealership to see if they would reimburse me, they told me to contact Ford Motor Customer Service. When I contacted Ford customer service, they told me my vehicle was no longer under warranty because I had 84,000 miles on it. I was not satisfied with that answer so I wrote a letter to Ford Customer Service Division, they responded by telling me that my compliant was already addressed at their Customer Relationship Center and they support the previous decision that the Customer Relationship Center answered. They stated in the letter that this issue has been closed. I am not happy with this letter that Ford Customer Service Division sent me. Now, I'm out of $423.13 for a defect that Ford Motor will not admit to. Since receiving the letter from Ford Motor I have seen at least 5 other Ford Exployers with the same problem and I plan to tell my two co-workers who have the same problem to submit a compliant through AutoBeef. This is a safety and major defect that Ford Motor needs to admit. Ford Motor needs to recall these vehicles or pay people for repairs that they have paid to place the crached panel.
2008Nov 11
Explorer 4.0L V6
- Automatic transmission
- 85,000 miles
Wow - I knew I saw other Explorers with the exact same issue as mine but I didn't expect to find this forum filled with a bunch of people from around the country with the same issue. To this day, I still can't figure out how the crack got there but I do know that it was not due to slamming the gate too hard or someone hitting it with something. The vehicle is parked in a garage so no one can get to it when I am home.
This is clearly a defect. The experience purchasing the vehicle changed my mind about Ford for the better. However, since this is clearly something that Ford needs to handle but has yet to do so, those feelings are slowly being reversed.
Hopefully they (Ford) will do us right by recalling this part instead of making "paying customers" pay for the repairs.
2009Mar 24
Explorer Eddie Bauer 4.7L V8
- Automatic transmission
- 86,000 miles
The problem is the same as everyone else. There is a crack in the panel below the rear window, to the left of the emblem and it goes all the way from the top of the panel to the bottom. It is about time that Ford recalls this problem that is so obviously a manufacturer's defect. Is there something that we can do, like a petition, an email with all our names, etc. that will get Ford's attention? This is so ridiculous, and not to mention very bad for their future business. It seems they should be trying everything to make their loyal customers happy, given the current economy situation and all. If they don't do something soon, this will definitely be the last Ford I ever buy.
2006Jun 22
Explorer XLT 4.0L
- Automatic transmission
- 17,000 miles
I have seen lots of these in my area. my mother even calls me to tell me she is behind one on the road at least once a week. it also upsetting because its ugly and I pay a lot of money and keep up with maintenance and detailing of the truck i love so much!!! also i had to quit work to take care of 87 yr. old grandmother who has had a stroke and has very bad dementia. i can't afford to get it fixed. IT SHOULD BE A RECALL AS MANY AS I HAVE SEEN
WENDY VA. BEACH, VA
2009May 10
Explorer LS 4.0L V6
- Automatic transmission
- 76,000 miles
Well I guess I'll join the rest of the crowd....Just walked out to my suv and there was this crack! Unfortunately I yelled at my son thinking that he or one of his friends had hit something. I really felt bad after seeing Explorer after Explorer with the exact same crack in the exact same place next to the Ford emblem. Well isn't that great advertising....my real concern is why should I pay to fix it when it wasn't my fault but indicative of a defect...we can't all be wrong! Also, what happens when I go to trade it.....I definitely wont get as much for it. I called Ford and filed a complaint....I doubt if anything comes of it. I'm going to start taking photos of other Explorers with the same problem and send them all to Ford!
2009Apr 23
Explorer Eddie Bauer V6
- Automatic transmission
- 82,000 miles
Same as everyone else, crack just showed up, obviously a design flaw and poor choice of materials. Just as obviously, Ford has no intention of doing anything about it. Reminds me why buying American cars is such a bad idea anymore. We don't expect a perfect product, but we do expect a company to admit when they screw up and make it right. I've bought my last Ford.
2008Oct 01
Explorer XLT V6
- Automatic transmission
- 49,000 miles
Here's another fault with the 2004 Ford Explorer. I bought my vehicle used and I didn't have a warranty. It wasn't more than 3 months, and sure enough, the rear panel cracked. I was furious! Then I started to notice many of the Ford Explorer around town had the same problem. Even the Mercury Mountaineers and Lincoln Aviators looked the same. Something should be done about this. I took my vehicle up to the Ford Dealership to complain and of course it got me NOWHERE.
Once again, THANKS FORD!!!
2009Jan 19
Explorer ES V6
- Automatic transmission
- 110,000 miles
This problem should definitely be fixed by Ford. It appears to be a safety hazard as the crack is growing and window may just fall out onto the street.
2009Apr 14
Explorer
- Automatic transmission
- 73,971 miles
I TOO EXPERIENCED THE SAME PROBLEM EVERYONE HAS HERE...CRACK ON THE REAR PANEL TAIL GATE..THE CRACK IS NOT OUR FAULT!! IT APPEARED BY ITSELF..I WENT TO THE DEALER TODAY IN HOPES THAT IT CAN BE FIX UNDER SOME TYPE OF WARRANTY..BEING THAT THIS IS A KNOWN PROBLEM. THE MANAGER TOLD ME THAT NOTHING CAN BE DONE EVEN THOUGH IT'S A KNOWN PROBLEM. THE MANGER STATES THAT THE REASON WHY IT'S CRACKED IS THE WAY IT WAS INSTALLED OR MANUFACTURED..IF THAT IS THE CASE..THE IT SHOULD BE RECALLED REGARDLESS OF THE MILEAGE. I ALSO CALLED FORD TO SEE WHAT THEY CAN DO..NOTHING..ONLY DOCUMENT THE MY COMPLAINT, THE REP TOLD ME THAT IF THERE'S A PATTERN OF COMPLAINT CALLS ABOUT THIS PROBLEM, THEN FORD WILL INVESTIGATE THESE COMPLAINTS AND IN HOPES TO HAVE THIS RECALLED. THE REP ALSO TOLD ME THAT IF THERE'S ALOT OF COMPLAINTS MADE TO THE NATIONAL HIGHWAY SAFETY ABOUT THIS, THEY TOO WILL CONTACT FORD AND SEE IF THERE'S ANY COMPLAINTS..MY FELLOW EXPLORER OWNERS..PLEASE CONTACT FORD AND HAVE YOUR COMPLAINT DOCUMENTED SO WE CAN GET THIS REPAIR AT NO COST!! ALSO CONTACT THE NATIONAL HIGHWAY SAFETY TOO!!! OUR COMPLAINTS HAS TO BE IN LARGE NUMBERS!! FOR THOSE WHO HAS THIS REPAIRED...PLEASE KEEP YOUR RECEIPT IN HOPES THAT IF THIS WILL BE RECALLED..U MAY BE REIMBURSED!!!
2009Apr 12
Explorer V6
- Automatic transmission
- 85,000 miles
tail gate upper cracked , paint on hood corners peeling looks like bad paint job
2009Feb 10
Explorer XLT 4.0L V6
- Automatic transmission
- 109,000 miles
I, like everyone, have the lovely crack in plastic panel under rear window. This problem should definitely be taken care of by Ford! I just today submitted this information to a local attorney to start a class action lawsuit against Ford and hope they will accept to take it. If you would like to participate in this please go to http://www.mhcilaw.com/CM/Custom/Contact.asp and let them know your problem as well. I am sure the more people who contact them, they will definitely get something going. Hope this helps all who have once again been screwed by FORD!!!!!!!!
2008Dec 01
Explorer XLT V6
- Automatic transmission
- 85,000 miles
I've noticed the same problem on many other Explorers. Definitely a manufacturing defect that Ford must address.
Anybody there ??????????
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A D V E R T I S E M E N T S
2009Nov 17
Explorer XLT V6
click to see larger images
Complaint Photos
Yesterday upon picking up my daughter from school she asked how the back tailgate was cracked! I got out to inspect the car, and to my surprise the entire length from the bottom of the rear window down to the hatch lever. I'm a stay at home mom & the only driving I do is carpool every other week & grocery shopping. I don't know how it could have happened other than poor craftmanship since I've never been in an accident.
I attempted to contact the Ford Motor Company to file a complaint, but it was past the business hours apparently it's on the East Coast.
I hope the crack doesn't get any larger with the upcoming winter in WA.
Shelia M.
Kennewick, WA, USA
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