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CarComplaints.com Notes: The NHTSA's complaint data shows potentially scary power steering problems with the 2011 Ford Explorer.

The NHTSA complaints are pretty serious - owners report the power steering cuts out while driving. The NHTSA opened an investigation in June 2012 but hasn't reached a decision about a recall yet. In the meantime, buyers beware.

It's too bad because the 2009 & 2010 Ford Explorer are solid, trouble-free model years.

10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
28,331 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Ford Explorer body / paint problems

body / paint problem

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2011 Ford Explorer Owner Comments

problem #5

Jul 082014

Explorer

  • 22,000 miles

A D V E R T I S E M E N T S

The contact owns a 2011 Ford Explorer. While driving in inclement weather at an unknown speed, water leaked down the rear driver and rear passenger seat belts. The vehicle was taken to a dealer for diagnostic testing, but was not repaired. The manufacturer was notified. The failure mileage was 22,000.

- Woodbourne, NY, USA

problem #4

Aug 282014

Explorer

  • 72,000 miles
I was driving down the street at around 20 mph when there were cars that suddenly stopped. When I was braking I felt as if the steering was allowing me to turn and it happened so fast I felt as if I lost bracking power. Then I hit the car in front of me hard.

- Gurabo, PR, USA

problem #3

Sep 062014

Explorer

  • 36,648 miles
My vehicle was parked in the driveway, where it had been since the previous day. I opened the front drivers side door and got into the car. I put the keys into the ignition switch and started the vehicle. At this point I closed the drivers side door. At this moment I heard a loud "pop" sound. I looked into the rear view mirror and saw a large hole in the glass of the upper center portion of the rear window. Upon further inspection the remaining glass was shattered and spider webbed. There was glass on the ground outside the vehicle as well as in the rear compartment of the car.

- New Durham, NH, USA

problem #2

Mar 152012

Explorer 6-cyl

  • 11,000 miles
The chrome on the vehicle (back panel, wheels, door handles, grill and side bumpers) are all corroding. Ford is denying any responsibility saying it is "environmental" even though the vehicle is less than 8 months old. The vehicle will inevitably rust compromising the value and safety.

- Westminster, CO, USA

problem #1

Feb 012011

Explorer

  • 5 miles
The contact owns a 2011 Ford Explorer. The contact stated while driving through dirt or water, particles would seep into the vehicle on the drivers side. The dealer and manufacturer were notified, but denied any assistance with repair to the failure. The vehicle was not repaired. The failure mileage was 5 and the current mileage was 11,000.

- Mason, MI, USA

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