This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Start car and epas steering does not work. Restart a couple of times was able to drive just once. The next day even restarting the car did not work. I see that their was a recall for this issue. I hope Ford fixes this issue under the recall.
In 2014 there was a recall for my vehicle. It was not fixed because when checked my car did not show any problem. Now I cannot drive my car due to power steering assist fault. I called the dealership and was informed they cannot fix my car based on warranty because it previously checked out fine. This car is not safe to drive and quite expensive to fix. Why can't the recall still apply to my car. My car was in my driveway when it happened so thankfully no one was hurt. But the danger remains if I have to drive it anywhere without being able to get it fixed.
Power steering fault. The power steering just stopped work while I was driving with now warming until it was completely inoperable. I nearly crashed it to an on coming car in the parking lot of my gym. I notice there was a recall for this make and model but when I did a VIN search my truck was not registering a recall.
Our power steering failed completely on 12/17/2018. Exact symptoms as described in former recall 14V286000 - somehow Ford was able to change this recall to an extended warranty which lapses at 150,000 miles. Our vehicle failed at 150,950 miles - rendering it extremely dangerous and impossible to control. Repair costs over $2300. How the NHTSA can accept such an agreement as an extended warranty in place of a blanket recall demonstrates the power of the auto-maker lobby at the extreme detriment and danger to the american public. Ford and NHTSA should be ashamed.
While I was about to make a turn at a four-way stop, the power steering assist notification came on and my steering wheel locked. I ran up onto the sidewalk. Had there been any pedestrians, they would have gotten hit.
- Bay Saint Louis, MS, USA
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The contact owns a 2012 Ford Explorer. While driving 70 mph, the power steering seized and the "service power steering", traction control, and "service now" warning indicators illuminated. The contact was able to coast the vehicle to the side of the road. The vehicle was towed to keystone Ford (301 walker road, chambersburg, Pennsylvania 17201, (717) 264-5104) where it was diagnosed that the power steering was faulty and needed to be replaced. The dealer located diagnostic trouble codes U2011-49 and C200B2F-2F. The vehicle was repaired at owners expense. The manufacturer was made aware of the failure and provided the contact with case number: 16436064. The contact stated that the vehicle had been repaired per NHTSA campaign number: 14V286000 (steering) on May 29, 2014. The contact stated that the manufacturer issued a memorandum on July 1, 2015 in reference to the recall, stating that it was subject to a warranty extension conversion. The contact stated that the manufacturer replaced the recall with a 150,000 mile warranty coverage extension under 15N01. The diagnostic trouble codes located earlier by the dealer were consistent with the warranty coverage; however, the manufacturer stated that the vehicle was not eligible for the 150,000 mile warranty extension program. The failure mileage was 158,000.
While driving and going into turn power steering warning came on causing total loss of control of vehicle. Was able to stop and have vehicle towed to dealership.
"power steering assist failure" warning when starting the car can usually be resolved by restarting the car and has been intermittent for the life of the vehicle, however the power steering (which is completely electronic--no pulley or hydraulics) is now failing while driving making the car nearly impossible to turn and especially at lower speeds because you're fighting through the electronic motor in the epas system.
My vehicle has failure on the electronic power ateering assist, as noted on recall campain 14V286000 by NHTSA for this vehicle but my vehicle was not on recall list. Vehicle has experience loss of power on electronic power steering making ateering hard. Today when driving on highway problem happened for the third time, had some trouble getting out of highway, I need to mive to the side of the road and turn off vehicle for some time and turned back on to restart the electronics.
The vehicle at start up has disabled power steering causing the vehicle unable to be steered. The vehicle was in a driveway and was about to place into drive gear when the warning light came on and could no longer turn the steering wheel.
Sometimes my steering wheel will lock and I can not move and I am driving with my children and that scared me I've called the tow truck twice taking it to the dealership for them to find nothing. Now my vechile is starting to shake when I'm driving and I'm tired of taking to the dealership for nothing. I've taken to 2 dealership and they say the same thing. It's always when I'm driving. It's all I the dealership papers. I'm sick and tired of this. It started about 1 year after I got it. I would not buy another Ford
The contact owns a 2012 Ford Explorer. While starting the vehicle, the steering wheel seized and failed to maneuver as the power steering assist warning indicator illuminated. The vehicle was taken to a local dealer (lugoff Ford, 979 highway 1 South, lugoff, SC 29078), but the failure was unable to be duplicated or diagnosed. The manufacturer was not notified of the failure. The failure mileage was 160,000.
Service power steering. Advance trac light came on. Unable to steer vehicle while on highway doing 55mph. We are unable to get this car repaired due to high cost to ship car 572miles out of town. Told us that we need to pay for the repair and will get reimbursed at later date. However after explaining we don't have money to ship it they offer little to no help. There is a local shop that does warranty repairs but we have to pay out of pocket up to $1,600 not including labor costs of repairs done to vehicle. Ford then said 'repairs and services would be our responsibility' explained in photo documentation
Steering wheel locks up while driving. I have to turn the car off in order to unlock the steering wheel. Very dangerous. Dealer made me buy a new battery and "reprogrammed" vehicle, but the problem came back.. it's happened multiple times. Most recently on 1/10/18.
A D V E R T I S E M E N T S
- Aiken, SC, USA