This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My window blew out on the rear hatch opening of my 2014 Ford Explorer XLT.. people saw it and said it just blew out. The vehicle was sitting stationary in my work parking lot. I was inside the school building. The vehicle was parked and not running for 4 hours. Several witnesses described it as it just blew out.
The recall 19S17 (NHTSA 19V-435) affect the rear suspension.we bring in the car today and they replace the bad parts. Now Ford service is telling me that it affect my motor and transmission mounts but I have to pay $900 to replace those. Vehicle is vibrating and shaking over 70mph. The mounts are here to minimise the vibration due to road defected, if the suspension don't do its work, and it wasn't because of the recall... vehicle is only 90K miles
My alarm will go off at random times when it's sitting in my driveway. My keys would be hanging up or on the kitchen table no we're near anyone an my alarm will just go off.
- Jacksonville, FL, USA
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On Sunday septermber 1st while I was driving back home a light on my dashboard came on, it said "engine coolant over temperature" in red light. I was scare because I was stuck in the freeway and I was still far away from him and my kids were in the back. I drove very slow and managed to get home. On Tuesday I took my car to the Ford dealership and they told me that I have to replace my water pump, and it was a hard and long service and that it was going to cost me $3,300. I am surprise of how much that costs, especially that it happened on my 2014 Ford Explorer. I bought it brand new and I've been taking it to Ford dealership every 7,000 miles to get the maintenance. Plus, the last time that I took it in to the dealership for its oil change, they said that everything was working well. So for my surprise to have this happen especially when my car only has 82,316 miles. The light turns on when the car is in motion. I can hear the engine working extra hard to compensate whatever else is going on.
I was driving at about 60mph when I heard something tapping my passenger window. I did not know what it was so I immediately stopped only to find the windshield trim molding separated from the windshield window. I was able to retrieve the molding. This was back in June. I contacted Ford dealership and was told it would be $250 and it was not covered by warranty. I called Ford to complaint and was told they would call back, they never did. Today I was driving at 65mph in the expressway and I heard a weird sound, like something detaching my vehicle. Now the left one flew off.
The apin (navigation/display) system on this vehicle constantly blanks out so you loose all saftey information. Gps constantly goes off course meaning your driving down a road and it has you floating off to the side of the road half a mile away and 1/3 mile behind or ahead of your location. This causes numerous re-routes including those that might not be safe to conduct. The heads up display system constantly blanks out and resets loosing all saftey information, sometimes it stays blank a long time. Ford had extended the warranty for apin system they know is faulty to 5 years I took my vehicle into service both under warranty I paid deductible for as well as in 2018 to have it repaired; they applied the same updates over and over and refused to replace the faulty apin system. Ford now refuses to assist and I feel this is major saftey concern, not only does the product just not function properly but I feel are major saftey concerns when the displays all blank out and reset or do not come back on... this occurs while driving. Ford refuses to fix the problem and allowed the extended warranty they offered to lapse so that they could wash their hands of it. I feel this faulting system could result into a crash of some kind by distracting the driver when blanking out; rerouting improperly onto roads that do not exist. And so on.. this is constantly happening and sometimes it wont happen but a few months a part and other times it will happen several times a day with in each other.
When suddenly accelerating to speed over 65 mph, exhaust gas/fumes enter the main cabin, and linger for sometime, until I open all windows to dissipate the fumes. This issue always occur during sudden acceleration. I have taken vehicle to dealer several times and they installed external seals but issue continues, even after the fixes.
Touch screen (back up camera, music, climate control, etc) sometimes does not turn on when turning on the vehicle. It continues to remain off, showing only the word 'Ford'. eventually (after several minutes of driving) the screen turns black and then it turns on.
During acceleration extremely strong smell of exhaust fumes can be detected by passengers seated in back and middle row of vehicle. During all other times lesser amounts of exhaust fumes are present within the vehicle. These fumes are strong enough to make occupants of the vehicle nauseous during long trips. Even though Ford has sent multiple notifications concerning this and indicating they will take small actions against this when we arrive at the Ford dealership for repairs they deny any knowledge and refuse to repair the problem.
Fuel smell/fumes entering passenger cabin when ac/heat is on. Sometimes at a stop or slow pace and windows are open fumes or smell is apparent. Once parked you can smell from the front part of the vehicle in the hood near the wiper blades.
I keep getting drowsy on long drives. My eyes get irritated. I have finally purchases a co monitor that can download data. The spike of 61 ppm occurred when I was accelerating to go over bath mountain headed East on 17 Feb. The audible alarm went off so I knew I had a problem. The alarm goes off at 50ppm. I have complained to Ford over 20 times, all they do is make changes to the exhaust in the rear. They refuse to acknowledge there is an exhaust leak that is entering the cabin in the front of the vehicle!
My wife was driving on the highway, and at about 70 mph the passenger side windshield trim ripped off and landed on the highway. We are now missing the trim piece and weather stripping under it. The other trim piece on the driver side is loose as well. Terrible design flaw!!!
Experienced feeling dizzy while driving as well as fatigue often. I cannot drive far without risking our family's health and safety. I worry this is from the co in the car. This has been happening for years, but never thought it was from the carbon monoxide. Won't Ford fix this?
Every time we drive our 2014 Ford Explorer and turn on the air conditioner or heater we smell a rotten egg type of odor and it makes my wife and child all nauseated and gives us headaches sometimes. Many people have mentioned it to us as well when they are driving with us. It happens when we are parked, driving on the highway and just a city street.
In June of 2015 Ford issued a tsb 15-0113 about a defect with the second row inflatable seat belt system that would exhibit an airbag warning light. This condition renders all airbags inoperable, not just the seat that is effected. On 12/29/2018 I took said vehicle in for service because of the airbag indicator light on the dash. A $54 part was installed at a labor cost of $650 to fix the problem. If you note figure 1 of the tsb the wire harness wraps around a seat support and the fix shown in figure 2 of the same tsb eliminates that wrap that which causes the wire to get pinched and severed. Tsb 16-0001 was issued in January 2016 superseding the previous tsb. Passenger safety is extremely critical and I'm wondering why your organization did not get involved, as passenger safety is one of your major concerns or Ford was not required to address this issue up front, quickly and eliminate a potential safety hazard? my vehicle was at the Ford dealer for service on the following dates;April 2015, December 2016, August 2016, February 2017 and not one time did any service tech look under the rear seat and reroute the necessary wire harness to eliminate a potentia life or death situation. Only after a complete failure of my air bag system was anything done. This is an unacceptable safety violation by Ford and all vehicles with this configuration should be recalled and fixed at Ford expense. My family was at risk during the time the air bag indicator light was on and it could have been prevented.
A D V E R T I S E M E N T S
- Essexville, MI, USA