This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
1st concern: My 2015 Ford Explorer is at 84,000 miles. I have captain (bucket) seats for the 2nd row. About 6 months ago, my son couldn't get out his seat belt. The red button wouldn't release and it was tight around his waist, eventually I was able to make enough room from him to slide under the lap belt. The estimate I received 3 weeks ago was $230 not covered under warranty. I have never had to replace a seat belt. 2nd concern: This past weekend traveling 70 mph on a highway I heard flapping outside the front drivers window the panel was shaking for about 30 seconds then flew off. Before I could safely stop the rubber that would have been underneath the panel came loose and started hitting the driver's side window. I inspected the passengers side and it has also lifted and will come off soon. I haven't had an opportunity to get an estimate but I feel as these are issues that should be happening. Both in my opinion are safety concerns, nothing should be flying off the car and seat belts should work.
At around 100,000 miles drivers seat belt would not lock or unlock...started sticking around 95,000 miles. Never had to replace a seatbelt before especially in a car that was only three years old. Also, at around the same time the drivers side windshield pillar broke off and flew off while driving on the highway at around 65 mph. The passenger side flew off at 115,000 miles while driving on the highway as well. Neither is covered by warranty and owner will have to come out of pocket to cover the damages ($500+). how can Ford put on such cheap finishes to the car? noise level in the cab is affected due to wind noise. Passenger pillarpopped loose and would not pop back in. Appeared that a clip had broken.
The contact owns a 2015 Ford Explorer. The contact stated that the air bag warning indicator illuminated while driving. The contact was concerned for his safety. The vehicle was taken to ciocca Ford of quakertown (located at 321 S West end blvd, quakertown, pa 18951, (215) 536-8600) where it was diagnosed that the wiring harness for the second row driver side inflatable seat belt deployment control failed and needed to be replaced. The vehicle was not repaired due to the repair fees. The manufacturer was notified of the failure and provided case number: Cas-17203222. The contact was referred to NHTSA. The approximate failure mileage was 61,000.
Airbag restraint system warning light stays on all the time. Ford should be aware of this problems due to complaints listed on several websites and service visits. Problems with the inflatable seat belt connecters and airbag connecters. This causes the safety restraint system malfunction.
- Shelbyville, KY, USA
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The airbag warning light has been illuminating intermittently over the last year or so. I took my vehicle to ken grody Ford on September 26, 2017 and asked them to look at it but was told that they couldn't find anything wrong. The light now is on all of the time. I ran a vehicle health report and it indicated "restraints & driver assistance - urgent service required! - indicates an issue with the supplementary restraint system which includes the air bags and seat belt buckle pretensioners"
On the seat belts the middle role bucket seats are both tearing where the air bag is in them and they are also hard to latch so the seat belt can't come undone unless you push the red button. On the 'other complaint' my husband and my 6 year old daughter have been getting headaches every since we bought the car new and my daughter gets nauseated and she passes out asleep in the car but it never crossed my mind about my car possibly leaking carbon monoxide inside my car until the other day when a friend made the comment to me about S recall for that on my vehicle makes models and year. I'm very worried about this and if my car is leaking carbon monoxide my 6 year old daughter has been breathing it since April of 2015 when we bought it brand new as I have been and my 4 year old son and my husband (which he doesn't ride/drive in my car much at all). I took my car the the dealer so that it can be checked out in service. What do I need to do now?
Airbag light has come on for the second time. The vehicle is currently at approxi mately 62,000 miles. The previous time the airbag came on was for defective seatbelts with the airbags in passenger compartment. Also, a smell of sulfur is coming from the air vents when the air conditioning is on. The smell is strongest when the car is stationary. When the car is traveling at highway speeds without A/C on, there is no odor.
A 2015 Ford Explorer was involved in a high speed side-impact and rollover collision. The seatbelt was worn at the time of the collision based on a preponderance of physical evidence on the occupant restraint system and interior vehicle components. The acm reported the driver was "not buckled" at the time of the collision. The pretensioner did not fire. The buckle assembly was tested and the buckle switch appeared to be functioning properly. After the ignition was cycled to "on" for approximately 1 minute and 10 seconds, the seatbelt warning lamp illuminated and deactivated properly when the latchplate was inserted and removed repeatedly. After 1 minute and 10 seconds, the seatbelt warning lamp would illuminate and deactivate sporadically as the latchplate was inserted and removed.
My son was sitting in the back left seat and he got strangled into the middle seat belt. It locked and would not release making the strangulation more tight. I then had to cut the belt. This is a huge safety issue. We were stationary in the driveway, luckily I was still home and was able to cut the belt. If I was not, I would have had to call 911.
My car was struck from behind - 65mph and the seat belt did not tension and caused my head to bounce off the steering wheel causing a large knot on my head and taken away by ambulance - no air bags deployed (but that may be due to being struck from behind and pushed into a vehicle in front) I was rolling 5 to 10mph and slowing for traffic - hit from behind by pickup - no brakes applied - flew forward and the seat belt tensioner released all the belt out and stayed that way - I would think that I should have been stopped by the belt and bruised across the chest - but all the force was taken to my head and neck off the steering wheel and whiplashed back to the seat. The vehicle did dial 911 from the collision so that worked. June 20 2016 6:15pm police report not available as of this writing
A D V E R T I S E M E N T S
- Aloha, OR, USA