CarComplaints.com Notes: You should probably steer clear of the 2012 Focus. Otherwise, you might not be able to steer at all.
The 2012 is the first Focus to offer Electronic Power Assist Steering (EPAS). It's also the first year with massive power steering failure. These things are not mutually exclusive.
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My vehicle was parked in the driveway when I opened the rear driver-side door to put my daughter in the back seat, continued to shut it, and the door would not shut. If pushed completely in, it would slowly swing open after removing my hand from the door. The door will not latch and is now being held shut using bungee cords in my backseat. This is a huge safety!!
As I was commuting to my job, I was making a right turn off of us highway 1 and the driver's door flew open. I had to hold my door closed the whole drive to my house to have my dad look at it and tell me one of the latches is broken.
While driving on the interstate 275 in pinellas county the drivers side rear door flew open the interstate was curving towards the right. My speed was 65 mph and my 19 month old son was in his car seat directly next to the door. The door slammed back into him causing the sun shade visor to fall off hitting him. The door now will not stay latched and I've had to tie it shut and move my sons car seat.
After backing out of a parking spot, my "door ajar" signal came on, I reopened and closed and my doors and noticed that my driver side door was not latching. After looking into this problem, I've learned that many 2012 Ford Focus' have this issue. The dealership insists that there will not be a recall on this issue, but I object. Someone could have been seriously hurt in this incident.
The passenger front door wouldn't close on 5/22/16 when my wife and I were leaving to drive 25 miles East into town from our home in tonopah AZ. I taped the door up on the same day and we got a ride into town to our bible meeting and then to the store. On 5/24/16 I took our Ford Focus into jones Ford in buckeye AZ to have their service department look at it. While I waited I went online to see if this issue we had with our door has been an recurring problem with this model and found a story that cbs5az covered back in September of 2015 of many AZ residents having this same issue and not just in AZ. These doors on this vehicle can pop open at any given time w/O warning, that's very dangerous and someone can lose their life. Jones Ford told me there are currently no recalls or help from Ford motor, so I phoned Ford motor from my cell right away and contacted their customer service. I was able to make my complaint and I was given care #cas-9558178 and told that a request for financial assistance on my behalf would be put in to pay the $600 bill, but no guarantees and if I paid out of my own pocket to keep the receipt in case Ford does do a recall. I drove this dangerous unpredictable car home and took the tape off and rolled the windows up and pushed the passenger front door as close as it would stay. I feel Ford should either buy back this dangerous vehicle and let me choose a different product and or make my monthly payment until I can drive this vehicle that's not safe. Why should I make a payment on something I can't drive or better yet, if any dealership who knowingly sold these units to people w/O disclosing these facts regarding the possibility of the doors just popping open w/O warning, they should be forced to buy these vehicles back and give me and other customers our deposit and every monthly payment we've made. Any door can pop open!!!
- Tonopah, AZ, USA
Search CarComplaints.com for these popular complaint phrases...
The front driver side door fails to latch normally and must be repeatedly slammed hard to get it to latch and stay closed. The door has also come unlatched and opened while slowly driving around corners in a parking garage. I believe the problem is in the door latch itself. My Ford dealer said this problem on this car was not covered by a recall yet and quoted me $400 for the repair, though I've noticed similar recalls on Ford fiestas and edges of the same model year. I've also noticed that this problem is already under investigation by the NHTSA.
My front driver's side door latch is defective. I was getting into the car on 4/23/16, closed the door and it bounced back open. The latch would not latch until I spent approximately 10 minutes pulling the door back open and closing it again. Twice now (once while stationary and once while driving) my door has popped open. The first time the was stationary, the back door was closed and popped my front door open. The second time I was driving around a corner while leaving work and my door just popped open. I have been in contact with Ford and they have said that there are many Ford Focus' with my same issue, but that they haven't issued a recall. I am now having to pay $59 to have them inspect my door. If my extended warranty approved it I will have to pay either a $50 or $100 deductible to get it fixed. If they do not approve it, if I wanted it fixed I will have to pay around $750 to get it replaced.
While pulling back from a parking lot, the rear driver side door signal showed up, and the door opened. From that moment, it is impossible to close correctly the door as the latch doesn't close correctly. I guess it is related to investigation PE16001.
I own a Ford Focus 2012. The door latch is defective and the drivers side door does not close. While my specific model is not being recalled, similar models are for the same cause. This cannot be concidence and now Ford is charging me 600 to fix it. I've read online that this is common for Ford Focus models. I do have documentation of them replacing the latch. I also requested that I keep the old latch for proof.
4/14/16 my wife drove from ft. Lauderdale to orlando with my one year old son to visit her sister in the hospital since she was having a baby at winnie palmer hospital in orlando. Upon leaving the hospital, she opened the door to get in and when she tried to shut it, it would not latch. We had to get it towed to a Ford dealership(sun state Ford) nearby because I told her it was not safe to drive it even 8 miles to the dealership. I called the closest dealership to let them know that it was coming and they told me that this is a recall item. But upon researching the model and VIN # I was told that this model is not covered under the recall so I would have to pay out of pocket for all repairs. The car is a 2012 Ford Focus hatchback and only has about 17K miles on it. I asked if other vehicles have the recall why didn't this one have it since it is just as dangerous regardless of the specific model. I was told that is up to Ford to decide that and if the vehicle doesn't fall under the recall then we would have to pay for it. I have to have them inspect all of the doors now which they will probably charge me for as well. So my wife is in orlando with our one year old without a car and standing at the hospital with our son and a car seat in her hand waiting for a family member to pick her up. I don't feel we should have to pay for this. Do I have any recourse with Ford for cost to repair this?
Right front door open while driving, door latch will not latch door closed. Latch is defective. Had to tie door with a rope to get vehicle home in the middle of the night. This vehicle is a 2012 Ford Focus sel model with a millage of 61590. This could have had a bad outcome if someone was in the passenger seat at the time this happened & was leaning against the door they could have fallen out & maybe struck by a car that was passing by even if the seat belt was holding them. Also if someone was on the side of the vehicle they could have gotten hit by the door as it opened. Ford has a recall for other vehicle with the same problem including the 2012 Ford fiesta.
The door latch on the drivers side rear door failed. The door now does not latch at all and will swing open while driving I've had to tie the door down to prevent it from swinging open while driving. No damage has been done to the door.
In July of 2015, the left rear door latch, that is apparently plastic, failed and would not allow the door to latch and remain closed. During that occurance the vehicle was stationary. I paid for and replaced the part on my own. Now, in March of 2016, the right front door latch failed. At that time, my 7 yr old granddaughter had entered the vehicle and closed the door. While making a left turn onto the freeway, the door suddenly opened. My granddaughter always wears her seatbelt, which thankfully helped us to avoid a very serious tragedy. We have a case number with Ford concerning this defect, but have not been able to bring the vehicle to them yet. The case number is cas-9127854.
Drivers door came flying open when backing out of driveway. Door will close but will not latch. This was very scary and have not had any issues with it till now. Car has less then 50K miles and this is unacceptable by Ford to use such substandard parts and on such a safety sensitive area of the car. New latch is anywhere from 180-250 and around 400 labor to change.part number cm5Z54219A65his what failed.
Driver's side rear passenger door will not latch closed. Vehicle was off and stationary in garage. No amount of locking or unlocking car with both key transmitter or button in vehicle would latch door securely. Door had to be tied shut in order to tow car to Ford dealer for service.
When making right hand turn on public road, my driver's side rear door swung open and is now inoperable due to it's inability to latch. Door latch assembly (Ford part number 219A64) failure at less than 50,000 miles.
The driver door will not close. The problem started when my wife closed the door as she left the supermarket. It looks like a small tab broke off the closing mechanism. My wife had to hold the door closed to drive home, and I used a bunge cord to keep it from opening as I took it to the dealer this morning. It was very dangerous as the door would try to open on curves and when stopping, and one hand must stay on the door. I understand the 2012 and 2013 Fusion and escape have already been recalled for this problem, and I found numerous posts on the internet reciting exactly this problem. I also understand from the internet that the NHTSA opened an investigation of the Focus regarding this problem in January of 2016. My 2012 Ford Focus titantium has approximately 67,000 miles. By the way, I also have a 2013 Ford Fusion titantium that I have read was recalled in 2015 for the same problem. Although I have received other 2015 recall notices for the Fusion, I have not received one related to the door problem.
We were driving home from a family vacation and stopped to get ice cream. When we got back in the car, the passenger door lock was messed up and the door wouldn't stay closed. We were a long ways from home so had to tie the back doors together to keep the door from flying open. The door latch attachment has been recalled on several other Ford vehicles but not on the Ford Fusion. From what I have been reading on-line, there enough complaints about the Ford Fusion to recall the part for it too.
A D V E R T I S E M E N T S
- Palm Bay, FL, USA