pretty bad
Typical Repair Cost:
Average Mileage:
117,050 miles
Total Complaints:
15 complaints

Most Common Solutions:

  1. replace dashboard (8 reports)
  2. not sure (7 reports)
2004 Acura TL accessories - interior problems

accessories - interior problem

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2004 Acura TL Owner Comments

problem #15

Apr 202017

TL 3.2L V6

  • Manual transmission
  • 180,000 miles


click to see larger images

cracked dashboard cracked dashboard cracked dashboard cracked dashboard cracked dashboard

My 2004 TL is well kept and I am the original owner. It has been garaged kept ever since new. The dashboard started cracking about two years ago and has been getting worse ever since. The crack started near the passenger side airbag and progressed over the entire dashboard. I have contacted Acura customer service to notify them of the defect and for assistance to repair the defect. They told me the cracks are due to wear and tear and that they will not fix it because the car is out of warranty. I also expressed concerns about the airbag failing because of the close proximity to the airbag. I mentioned that I have seen several 2004-2008 Acura TL with the same dashboard cracks and have sent them pictures the other cracks I have observed. I even saw a 2008 TL which had even more cracks than my 2004 TL. This led me to believe there is a possibility of a defect in the design or material.

I have owned a 92 Acura Legend which I replaced with the 2004 TL and it had no cracks up to time I sold it. I still own a 1998 Honda Civic which I purchased new. It has spent the last 5 years outdoors in extremely hot weather and it does not have a single crack. I am disappointed with Acura regarding the way they have handled this problem and their lack of support. I have seen a lot of similar complaints regarding the 2004 to 2008 TL online and appears all that all of the complaints have fallen on deaf ears. Shame on you Acura. What will it take for you to do the right thing and take care of your loyal customer?

- Julius R., missouri city, US

problem #14

May 152012

TL 3.2L

  • Automatic transmission
  • 126,000 miles

Really awful and unsafe as it’s all over the airbag area.

- Dwayne L., Hogansburg, US

problem #13

Jul 032018


  • Automatic transmission
  • 80,000 miles

It's a garage-kept 2004 Acura TL. Cracked dashboard on passenger side around the air bag. Went to dealer to see if they could repair after no warranty fix available. The dealer had a specialist outside dealer look at it and they will not aesthetically fix it because it may affect the air bag performance.

- jeffkrebsjk, Elgin, US

problem #12

Nov 022020


  • Automatic transmission
  • 93,000 miles


I knew about this problem and took specific actions to be sure it didn’t happen to my TL including leather conditioner and ArmorAll. I also consistently used a sun shade and cracked the windows and sunroof on hot days. To no avail. Cracked anyway. Bummed me out.

- psderd, Lansdale, PA, US

problem #11

Feb 052019


  • Automatic transmission
  • 106,000 miles

My car is babied, it only gets hand washed and for a car of that age the interior still smells brand-new. For me to get in my car and see the cracks that my dash now has is appalling. I only use the best products, even those products are research before I even buy them. The reports of the cost to fix it is ridiculously expensive.

- Jo-Nathon S., Nashville, TN, US

problem #10

Jul 222016

TL 3.2L V6

  • Automatic transmission
  • 195,000 miles

click to see larger images

cracked dashboard

I have a crack on my dash that started in July 2016. Now its starting to expand as you can see in the picture. When its hot you can barely notice but when its cold like today in Saint Louis, Mo its extremely noticeable. Wasn't going to report because its been unreasonable hot in Missouri and the crack wasn't noticable. Now surfing the web I see all sorts of complaints related to this exact same problem that I am experiencing. I am going to call the Acura dealership to see if they have come up with a solution or recall for their Acura consumers. Shame on them for this manufacturing defect. I don't think it has anything to do with direct sunlight plus I have own several other Hondas and I never had a problem with a crack dashboard - fading of outside paint from yes but never a cracked dashboard. This is their luxury vehicle and its a very costly luxury vehicle. I still have people wanting to purchase my 12 year-old vehicle. I'm the 2nd Owner and the vehicle is well kept.

Shame on Acura for telling their consumers that they haven't experienced these defects.

- mtc12, Saint Louis, MO, US

problem #9

Mar 132011

TL 3.2L V6

  • Automatic transmission
  • 92,600 miles


It started as a crack on the passenger side, now the whole dash is cracked all over. The dash was always treated and this still happened.

- Marcus J., Columbus, GA, US

problem #8

Jul 252010

TL 3.2L V6

  • Automatic transmission
  • 63,000 miles

My dash has somewhere around 20-30 cracks all across the dashboard. Whenever it is damp outside, my windshield gets dewy or steamy on the inside. This is a pain in my ass, as I have to wipe the inside windshield to dry it out before I go anywhere. Also, I live in North Carolina, so it is quite humid almost all year round.

I have a friend who has a 2005 Toyota and Toyota replaced his dash. What is wrong with Acura? Shame on them.

- Carol S., Sneads Ferry, NC, US

problem #7

Aug 102015


  • Automatic transmission
  • 175,000 miles

I bought my car used in good condition, and months later the dashboard started cracking in 3 different places, long crack tears. I am very disappointed, and I do not have the money to fix it, I am so disappointed of Acura business selling cars that are so defected.

- robinwebb, Los Angeles, CA, US

problem #6

Jul 312014

TL 3.2V6

  • Automatic transmission
  • 90,000 miles

This is the second time the dashboard has cracked. It happened maybe 4 years ago, I fixed it (I payed $1,200 for it), and it cracked AGAIN!!!!!

- Eric P., Gurabo, Puerto Rico

problem #5

Mar 192014

TL 3.2L

  • Automatic transmission
  • 115,000 miles


My name is Paul Fagan. I am one of the many owners of 3rd generation (2004-2008) Acura TL’s who are experiencing significant cracks in the passenger side dashboard and resulting SRS indicator lights suggesting a potentially dangerous airbag problem. Most of us have contacted dealers and Acura corporate headquarters for assistance and have uniformly been told the parts are not defective and the damage results from normal “wear and tear.” We know this to be a lie and believe Acura knows it also.

While a small number of us have received partial payment as compensation, the majority have been rudely dismissed without any offer of help. Acura steadfastly refuses to admit the parts were defective at installation and, for years, has refused to make the needed replacement or repairs. This must end. I think Acura has been successful at denying our claims because they have been too fragmented to gain public attention. It seems that in the absence of popular and media pressure, the company has been able to hide its bad faith and behavior. It’s time to expose them.

I suggest creating a common website or forum where those already and yet to be affected can post their complaints and condemn Acura’s dishonorable conduct. Then we can gain wider and more focused access to a larger influential audience. It may not persuade Acura to act honestly and responsibly but it certainly can influence consideration of all Honda products. Our intent would not be to further injure the company’s reputation; instead we will attempt to return it responsive customer service. Please join in getting this started by emailing me at horse@cox.net.

- Paul F., Mission Viejo, CA, US

problem #4

Dec 172008


  • Automatic transmission
  • 65,000 miles

Quality of Acura has gone down, by trying to be cost efficient and using cheap materials for things such as dashboards. This never happened to my integra from the 90s. My integra could bake out in the sun, endure all the elements but yet I knew that thick sturdy dash would never crack. I've seen this crack in the dashboard on numerous Acura TLs including others that I know personally who also have a TL. Almost every TL I've seen in an auto auction has the cracked dash as well. Acura told me this is an isolated incident. IT IS NOT!

- geotx, Stafford, TX, US

problem #3

May 142014

TL Leather V6

  • CVT transmission
  • 205,000 miles

I have a 2004 Acura TL. A few days ago, I noticed a crack in my dash starting at the windshield. Yesterday the crack had more than tripled in length moving toward my steering wheel. I also noticed about an 8 inch crack above my glove compartment. During the past month the silver trim on the driver's side of my console has begun to chip. I am taking my car to the Acura dealer (Harper Acura, Knoxville, TN) Monday when I leave work. An Acura is much too expensive to have trim chip and a dashboard crack!. Also, my passenger-side window takes forever to go back up if I accidently forget and lower it. The lock on the same side has to be pushed down and pulled up manually. I have a 2000 Honda Accord V6 with none of the problems my Acura has had--and definitely NOT a cracked dash or windows that will not go up! I will NEVER buy another Acura.

- Nancy C., Englewood, TN, US

problem #2

Nov 012012

TL 3.2lV6

  • Automatic transmission
  • 100,000 miles

Dash is cracked all the way around the passenger side air bag as well as other locations.

Passenger airbag light is on.

I am sure it would be a fortune to fix so I hope it is not a safety issue.

- bassofamily, Hoschton, GA, US

problem #1

May 162012


  • Automatic transmission
  • 70,000 miles

I bought the Acura used. There is nothing wrong with the car. My 1996 Acura lived till 250,000 until an unfortunte crash killed it. The 2004 has 5 different cracks. Acura is aware of the problem however because not a lot of people have complained, they will not recall it. Another this is I bought the car used. They will cover some, not all. $1100 is too much to pay for somthing that is not my fault.

- eosa07, Tomball, TX, US

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