NHTSA — Structure: Body Problems

2004 Acura TL (Page 3 of 3)


really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
76,960 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Acura TL body / paint problems

body / paint problem

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2004 Acura TL Owner Comments (Page 3 of 3)

« Read the previous 20 complaints

problem #8

Oct 242011

TL 6-cyl

  • 120,000 miles


I recently discovered a huge gash on my 04 Acura TL's dashboard. I am worried that this crack will cause an airbag failure or even result in deploying prematurely. It is located all the way from the steering wheel to the windshield with an additional crack towards the middle. As the crack has expanded within the past week, I have found that just above the center console, the airbag has been pushed to the side, causing the airbag to bubble up in the center. I called Acura and was told that they give discounts on the product because it should never happen and because it wasn't my fault, just a faulty product that has been discovered in several other states. I talked to the district manager of gunn Acura in sa, tx about the issue and was told that since I haven't used Acura's service department as much as they like (pretty much saying that I haven't given them enough money), they would give me only a 15% discount when I was told to expect around 75%. my car is out of warranty but I don't see how that would matter if it was bound to happen anyway. I don't understand why this defect isn't a recall. The district manager told me that if anything, the airbag would come out faster if needed since there is already a crack to open it up. But that might not be a good thing, especially when it is pushed out of the way and how the airbag doesn't come out of the dashboard. When I spoke to the district manager, the first thing I was told was that the offer is staying the same, no matter what. He checked his notes and decided a price before even consulting me or asking questions. He was set on a rate before he even spoke with me. The price hasn't changed and I am expected to pay for a $2000 dashboard with a 15% discount. My main concern is that the airbag will deploy any day now for no reason. It is getting to the point where I am actually scared to drive my car because of this issue.

- Castroville, TX, USA

problem #7

Jun 022008

TL 6-cyl

  • 68,000 miles
Dashboard cracks on right side area of air bag.

- Titusville, FL, USA

problem #6

Sep 162011


  • miles
12-15" cracks have developed over the entire dashboard causing the air bag malfunction light on the dash to illuminate--thereby indicating a problem with the air bag. This is clearly due to the problematic cracks over the entire surface of the dashboard, including both the driver side and passenger side. Going over a pot hole or severe bump could cause the air bag to inflate and possibly cause an accident or injury to the front passenger. The 2004 Acura dashboard obviously is defective and should be replaced by Acura and further, investigated for potential accidental discharge of the passenger air bag.

- Potomac, MD, USA

problem #5

Aug 012010


  • 73,000 miles


The contact owns a 2004 Acura TL. The contact noticed that the dashboard was fractured and there was a larger fracture on the passenger side where the air bag was located. The contact was concerned that the failure could affect the deployment of the air bags in the event of a crash. The manufacturer was made aware of the failure. The vehicle was not repaired. The current mileage was 83,000 and the approximate failure mileage was 73,000.

- Los Angelos, CA, USA

problem #4

Jun 012011


  • miles
Dash board cracked

- Montgomery , AL, USA

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problem #3

Aug 272010


  • 81,000 miles
I am writing about my 2004 Acura TL and having a cracked dash and might have a safety issue concerning the deployment of the airbag.

- Killeen, TX, USA

problem #2

Feb 022010


  • miles
I bought a used 2004 Acura TL. The dashboard crack is outlining the passenger side airbag. I'm trusting that this will not be a safety issue for any passenger if I ever get in an accident. I do not often drive other people, which frees me from worrying about repercussions. When I called Acura's headquarters, the representative stated that he did not know that this was a widespread issue in this model and year. I've seen the group on facebook as well. The cracks are located consistently in the same area.

- Bethesda, MD, USA

problem #1

Feb 012004

TL 6-cyl

  • Automatic transmission
  • 10,000 miles
My 2004 Acura TL (5at) has a driveline vibration at 1500 rpms. I have replaced the tires at my own cost, but that did not resolve the issue. The dealer has no resolution for this issue, and Acura care claims that they are aware of the issue but there are is no resolution planned.

- Mission Viejo, CA, USA

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