This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Chevrolet Cruze. While driving at a high rate of speed, the vehicle lost power. The contact depressed the accelerator pedal, but the vehicle hesitated before accelerating. In addition, while the vehicle was idling, the ABS and multiple warning lights illuminated. The failure recurred on numerous occasions. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 42,000. The VIN was unavailable.
We bought this car brand new off the lot and the brakes have squealed since we bought the vehicle Feb 2014. We have taken it in several times and they can't find anything wrong, they say it's the type of brakes and sometimes they do squeal especially if humid or wet. Now yesterday someone slammed on their brakes in front of me. Luckily I was far enough back (about 4 car links) that I didn't hit them. When I slammed on my brakes, the pedal went to the floor and nothing happened! I let up and tried again and got some brake, but still not like it should. I could not get the problem to duplicate, when I tried, the brakes worked fine. I was driving on dry pavement on a highway at 45 mph, there was no reason for this to happen. The car has 19870 miles on it. This issue could have killed me and left 4 children with no mother! I see tons of issues for this from 2011-2014 Cruze vehicles, when is Chevy and GM going to do something about this instead of hiding under a rock and calling us all liars?! someone is going to be killed!
The brakes do not work after staring car. In reverse after you take car out of gear. Very limited brakeing to stop the car. This has been a previous recall in both the 2011, 2012 year models. Seems to be a issue on 2013 model year as well. It happed as soon as the bumper to bumper warranty ran off. Dealers want to charge a steep price to diagnose the problem. I feel like this is a very important and very dangerous issue that Chevrolet needs to address as well in the 2013 year model.
I was slowing down for stop light and vehicles in front of me. The vehicles in front of me stopped suddenly, and I pressed on the brake pedal, but the vehicle wasn't slowing/stopping; I then pulled the emergency brake handle and my vehicle stopped, but unfortunately it was too late. I was at least 3-5 car lengths away from the vehicle in front of me. I ended up crushing in the grille in which pushed the radiator back and then it broke the thermostat housing and lost antifreeze soon later when driving; all this because of no brakes, and striking the receiver hitch cover on the vehicle in front of me. All in all $2K in damage to my vehicle, and undriveable. The main brakes didn't react upon pressing, this is way weird since I've owned the vehicle since new, to date never noticed anything out of the ordinary. Now, the weather was "hot", it was around 95F and humid, the pavement was dry without rain. Of course the police officer that did the report said that alot of these minor fender benders happen at this set of stop lights daily/weekly due to the lights being too quick, and distracted in a hurry drivers; and I was just a victim of circumstance, but my brakes failed also. I am a fan of the Chevrolet Cruze, but "wow" this happened, and possibly the beginning of another recall for a faulty brake/ABS system since the emergency brakes did work (drum brakes). The insurance company did say that the car will be ran throught the shop to check the brake system.
- Tomah, WI, USA
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A vehicle pulled out of a parking lot in front of me and when trying to brake, the brakes locked up and at impact of the head on collision my air bags did not deploy!
The driver was traveling on a two lane highway in baldwin county, Alabama, when she approached a right hand curve (which the driver was fully aware of). Driver applied brakes so as to slow down to negotiate this curve, but when the driver applied the brakes, they did not respond. Additionally, the vehicle appeared to lose power steering function. It appeared that the vehicle lost power, similar in nature to the most recent ignition defects on other GM vehicles. Due to loss of braking ability, the vehicle went straight off roadway and crashed causing significant personal injury to the driver. Further, the airbag did not deploy. We contacted GM, and agreed to allow GM representatives investigate the incident by downloading the esis information, with the agreement that GM would provide the owner with the results of said investigation in a readily understandable format. After downloading the information, GM denied any liability for the incident, and refused to provide the owner with the results of its investigation in a format that was readily understandable. The vehicle was recently purchased new, and had no prior issues.
The 2013 Chevrolet Cruze 1.8L engine (non-turbo) was installed with a "too small" disc rotor and/or pads for the front - causing the front disc rotor and/or front pads to be subjected to premature failure. My disc rotor and pads routinely fails at under 10,000 miles. GM recognized this problem and installed larger front disc rotor and pads for the 2014 Cruze diesel but refuses to conduct a recall to replace the defective front disc rotor and pads causing dangerous stopping situation when the disc rotor and pads are prematurely worn out.
Almost from the day I leased my manual Cruze I had engine dying problems. It happens when I downshift into second gear, when I stop and when I stop suddenly. It happens perhaps a few times a week. The dealership service dept. Tested the car and found nothing wrong. It was suggested, tactfully, that perhaps I wasn't shifting correctly. I am almost 66 years old I learned to drive a car on a three-the-tree Ford. I have owned only one automatic car in my life, and that was for four years. I really don't think I am to blame. As the GM ignition switch came to light I began to wonder. Over the past few weeks GM has expanded its recall into more recent model years. To me, it is simply the GM culture when it comes to building cars. The same mentality about using bad parts was probably passed on the 2013 models.
While driving in stop and go traffic at approximately 25mph. The car in front of me slammed on their brakes and to avoid hitting them I slammed on my brakes. It took 4-5 seconds before the brakes responded after pressing all the way down on the pedal basically standing on the pedal. I had to swerve into the next lane to avoid hitting the car in front of me. Luckily there were no other cars in the other lane at the time.. I called the dealership and they said this is not normal and to bring the car in. I took it in and they said they couldn't find anything wrong with the brake system. I tried it out in my housing complex and its still doing the same thing when driving 25mph and slamming on the brakes this car is not safe and I will be looking into replacing it with something other than Chevy..
TL- the contact owns a 2013 Chevrolet Cruze. The contact stated that while driving 15 mph, he depressed the brake pedal but the vehicle did not stop right away. The vehicle was taken to the dealer for inspection and they stated that the there was air in the brake lines and that they needed to be bleed. The vehicle was serviced but the failure recurred. The manufacturer was not notified of the failure. The failure mileage was 700.
The contact owns a 2013 Chevrolet cruz. The contact stated that while driving approximately 40 mph, the brakes did not respond when depressed. The vehicle was taken to an authorized dealer where it was recommended that the brakes and calipers be replaced. The vehicle was not repaired. The contact also notified the manufacturer of the failure. The failure mileage was 5,800.
After changing oil filter, oil sprayed in engine compartment approximately 10 minutes into drive, causing a fire in the engine compartment. All occupants were safe, but the damage is expensive. Wiring harnesses, as well as master cylinder were melted. The top mounted filter is a pleated cartridge that snaps into a threaded plastic oil filter cap. A blue O-ring, included with the filter, slips over the plastic oil filter cap, past the threads. The issue seems to that two "grooves" exist after the threads towards the end by the flange. If the O-ring is placed in the wrong location (I.e. all the way to the end) this provides an inadequate seal, posing a fire hazard as described above. Correct procedure is to apply the blue O-ring on the second to last groove immediately after the threads. Basically, if after tightening the oil filter assembly the blue O-ring is visible, it's in the wrong location. Source: Local dealer. This is not related to the plastic shield modification advised in a previous service bulletin from GM regarding the 2011-12 model years.
Backing out of drive--seat belt on-car sped up at rapid acceleration--no control-ran into telephone pole--braked no results. Car circled in road and crossed road--tried shifting. No result turned off ignition just as car was to strike a big tree. Car stopped. Passenger side of car badly damaged where I hit pole.
The contact owns a 2013 Chevrolet cruz. The contact stated that the brakes failed to engage and caused the contact to crash into the rear of another vehicle. There were no injuries and a police report was not filed. The brake failure was experienced twice. The dealer test drove the vehicle and was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 500 and the current mileage was 900.
I decided to trade in my Malibu and lease a 2013 Cruze from global Chevrolet, rt.22, North plainfield, NJ. In March of 2013. I began noticing the problem within a few weeks. In stop and go traffic, the car lunges forward as you are switching from the brake to the accelerator. While braking, the brakes seem to freeze up and the car keeps rolling, at times 20 feet before stopping. I had the car inspected by the dealership and they test drove the vehicle and said there was nothing wrong; "new technology, computers, downshifting" is how they explained it. I keep a log in my car to record each time this occurs, as it does not happen every day. However, it happens enough that I am concerned that eventually this situation will cause an accident and serious injury. It wouldn't surprise me that in the near future there will be a recall regarding this problem or I sincerely hope there will be.
I purchased a 2013 Chevy Cruze on May 13, 2013 test drove the car and brakes went to the floor. Salesperson referred it to the mechanic. I didn't even make it off the car lot. He said he bled the brakes and all is well...still had trouble with the brakes after I was at a stop sign and my car lunges forward. I pressed on brakes harder to stop. Took car back on the 28th and told mechanic what happened and he again checked the car out and said he could not find anything wrong with the car. He said he tested another new model and said he had no problems with that car. These mechanics are ignoring any concern buyers have... putting our lives and family members in danger. The above incident has happened again on occasion and the fact that these mechanics talk down to you and make you feel "plain stupid" has prompt me to initiate this complaint in hopes something gets done.
When the vehicle is in drive and stopped either at a red light or stopping to make a turn the vehicle feels like it's moving forward (lunging forward) this occurs when the break is completely pressed down and the car is in drive. The RPM gage will flicker up and down as this is occurring. I have taking it to the dealer ship and they said they couldn't find anything wrong with my car. I feel this car is unsafe to drive because it might cause an accident one day. When it does this and im stopped at a red light I will have to put the car in neutral or park to get it to stop doing this. It doesn't happen all the time when im driving but it's occurring more commonly.
I had the vehicle serviced for oil change and tire rotation on May 25. A few days later, approximately June 1, I noticed the vehicle was very hard to stop when backing out of my driveway (had to push down very hard on the brakes which did not seem to go to the floor). I also noticed that while I was stopped at red lights or behind other vehicles the car would lunge forward--not enough to hit someone because I noticed it as soon as it happened. About two weeks later I took the car to the dealership, jeff wyler Chevrolet eastgate, and advised them of the problem. Someone test drove the car with me in the passenger seat, and he informed me that he could find nothing wrong with the car. I do not know if he checked anything else while I was in the waiting room. At my request, he provided me with a printout documenting the visit. On July 7, 2013, while my daughter was pulling the vehicle into our garage, the brakes failed and she hit my granddaughter bicycle which, in turn, went through the drywall at the end of the garage. I have four children living at the house including an 8 and 10 year old. There is also a sign on our street indicating a deaf child lives on the street (we have only lived there since Nov. 2012). We are very fortunate that a child has not been injured. There is no way to alert the deaf child that the car is coming their way since they cannot hear the horn.
Best way to describe what happened was when I was sitting at the stop sign behind someone, with foot on the brake pedal, my car went forward about a foot or so, no gas acceleration from myself, I don't know if the gas was auto controlled, but I felt like I wasn't pushing on the brake enough even though I was, I did some investigating and I read online that other people have been having similar issues with their 2013 Chevy Cruze.
A D V E R T I S E M E N T S
- Omaha, NE, USA