This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2010 Chevrolet HHR. The contact stated that the key would not remove from the ignition. In order to stop the engine from running, the battery was disconnected and the fuel pump fuse was disengaged. The dealer and manufacturer were not notified. The vehicle was not taken to have the failure diagnosed or repaired either. The failure and current mileages were 57,000. The VIN was unavailable.
Bought a used 2010 Chevrolet HHR on July 09, 2011 from a major dealer. On July 23,2011, drove two miles to super market. The engine would not shut off and I could not remove the key from the ignition. Finally had to disconnect battery to stop the engine from running. Had the vehicle towed to Chevrolet dealer and was told the ignition lock cylinder was broken. Fortunately, the vehicle was still under factory warranty and was repaired at no cost. The service advisor said this occurs frequently with this car and would no doubt happen again. Great to know it will happen again, only you don't know where you will be when it happens or what time of day or night.
The ignition interlock cylinder in our 2010 Chevrolet HHR failed and the key became stuck. We were unable to remove the key or turn it to the "off" position. I had to remove the fuel pump fuse and battery to shut the vehicle off. This also disabled the airbags in the vehicle. GM stated they knew there was a problem and have issued "advisories" but no recall so the customer is responsible.
The contact owns a 2010 Chevrolet HHR. The contact stated the ignition switch malfunctioned causing the key to become stuck in the on position. The contact was only able to turn the vehicle off by removing the fuel pump fuse and disconnecting the battery. The contact took the vehicle to a dealer who replaced the entire ignition switch. The dealer confirm the cause of failure. The failure mileage was as 40,000.
The contact owns a 2010 Chevrolet HHR. The contact stated that the keys were stuck in the ignition for two days while the engine stayed on and would not turn off. The engine continued running for two days. On the second day, the contact removed a fuse to turn the engine off. The contact stated that she contacted the dealer at the time of the failure and was told that there was nothing they could do to assist. The vehicle was then taken to another dealer who replaced the ignition switch. The manufacturer was contacted and a claim was filed. The failure mileage was 40,000.
- Charleston, WV, USA
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The contact owns a 2010 Chevrolet HHR. While driving approximately 45 mph the gauges on the instrument cluster began to fluctuate abnormally as the transmission began to jump while shifting gears. The vehicle was taken to the dealer for the sporadic failure four times where the body control module, lubricated the high speed land modular connectors and replaced the power steering control module, all to no avail. The fourth visit to the dealer, per the manufacturer, the dealer was advised not to perform any further repairs. The manufacturer was contacted and advised that because the dealer was unable to duplicate the failure they were unable to provide any further assistance. The contact filed a complaint with the manufacturer. The vehicle was not further repaired. The failure mileage was 277 and the current mileage was 12,345.
The 2010 Chevy HHR key became stuck in the ignition while the SUV was running. We were unable to remove the key at all. It was very scary for us. The SUV was turned on at 6:00 a.M. we were forced to leave it running until 8:30 a.M. when the dealer ship opened. I had stopped to put gas in the vehicle when I realized that it would not come out. After searching the web I found out that many other HHR owners are having the same thing happen to them.
The contact owns a 2010 Chevrolet HHR. While driving at low speeds, the lights suddenly illuminate on the instrument panel. The vehicle was towed to an authorized dealership where the contact was informed that an electronic problem caused the failure. The vehicle had not been repaired at the time of the complaint. The VIN was unavailable when the complaint was filed. The current mileage was approximately 550. The failure mileage was 470.
A D V E R T I S E M E N T S
- Maxton, NC, USA