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really awful
Crashes / Fires:
12 / 0
Injuries / Deaths:
17 / 0
Average Mileage:
70,770 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Chevrolet Impala seat belts / air bags problems

seat belts / air bags problem

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2002 Chevrolet Impala Owner Comments (Page 2 of 2)

« Read the previous 20 complaints

problem #6

Jan 052006

Impala 6-cyl

  • Automatic transmission
  • 60,000 miles


I was involved in a rear-end collision. The air bags did not deploy (expected) and the shoulder restraint did not prevent my head and body from going forward and striking the steering wheel (unexpected.) I received injuries as a result of my forehead striking (I assume) the steering wheel.

- Yorba Linda, CA, USA

problem #5

Jun 282003

Impala 6-cyl

  • Automatic transmission
  • 23,186 miles
I was involved in a side impact collision in a 2002 Chevrolet Impala police package. I was hit in the drivers side door, then my veh run up into a parking lot where I struck a sign. I was injured in the accident.

- Vincennes, IN, USA

problem #4

Jun 172003

Impala 6-cyl

  • Automatic transmission
  • 45,420 miles
I recently bought a second hand 2002 Chevrolet Impala with 45,955 miles as part of the deal the dealer was to fix the air bag light -it would not go out- a month after the sale of this car I had to have the intermediate steering column replaced at a cost of $331 because the steering was knocking all the time, no matter the road condition. I believe that for a car that has had no accident damage and has this amount of mileage on it, that this should not be happening. And I would like to know if I can expect more of the same and if this was/is a safety issue? I drive about 5000 miles a year myself. I am not to please with this car at the present time because of the above am I am wondering if, I should cut my losses and sell it.

- Niceville, FL, USA

problem #3

May 302003


  • Automatic transmission
  • miles


Air bag light came on. Consumer was never notified of recall.

- Rocklin, CA, USA

problem #2

Feb 142003

Impala 6-cyl

  • Automatic transmission
  • 9,982 miles
Owner of the car was involved in a accident. It consisted of the driver hitting an 8 foot gate and knocking it down. Hitting the truck parked in that gate with the force of pushing it into the building, where the building was cracked on the inside. According to the manual its no reason why the airbags should not have deployed at this time. I damaged the front of the vehicle. Also the driver side has significant damage. Which as stated the owners manual are reasons the airbags should have deployed. Can you please look into this situation. I know I am not the only person this has happened to with an Chevrolet Impala 2002. I have made contact with other owners. Who have also filed claims with you. I know each accident/situation is different but please send me a response thank you for your time.

- Miami, FL, USA

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problem #1

Feb 012002


  • Automatic transmission
  • miles
It takes excessive pressure to make horn work. Vehicle was checked by dealer, who advised consumer that position of airbag is making it difficult for horn to work.

- Corning, NY, USA

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