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pretty bad
Typical Repair Cost:
Average Mileage:
78,847 miles
Total Complaints:
79 complaints

Most Common Solutions:

  1. not sure (39 reports)
  2. replace cluster (31 reports)
  3. repair cluster (7 reports)
  4. replaced 4 stepper motors part # x15.168 (2 reports)
2004 Chevrolet Impala accessories - interior problems

accessories - interior problem

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2004 Chevrolet Impala Owner Comments (Page 4 of 4)

« Read the previous 20 complaints

problem #19

Jun 032008

Impala LS 3.8L

  • Automatic transmission
  • 49,700 miles


I had my Impala in for a warranty service...2 days later I noticed my speedometer jumping all around. It would work properly for a while, then start this again. Now the car is out of warranty and the problem is consistent. Chevrolet wants $500 to repair the cluster. I'm totally frustrated with my Chevy. I would take my complaint to the CEO of Chevrolet...but didn't he just get fired?

No wonder Chevrolet is in the situation they are in. Produce a second rate product, and refuse to have a recall to correct the problems for the consumers. I will not buy Chevrolet again. You can give them all the bail-out money in the world, and people still won't buy their product because it stinks. I've never owned a foreign car, but this Chevrolet has changed my dedication to "Made In America".

- , Cedar Bluff, AL, USA

problem #18

Jul 142008

Impala 3.2lV6

  • Automatic transmission
  • 71,000 miles

If there is so many complaints about the same issues why wont they fix the problem? I do not understand why it fixes it self either. I just do not fell I should pay for something that has had so many complaints, I will not pay that much money so the problems keeps happening.

- , Haverhill, MA, US

problem #17

Oct 012007

Impala 3.8L V6

  • Automatic transmission
  • 32,000 miles

I bought my Impala new, and didn't have any problems with it for quite some time. A short time before the warranty expired, I began noticing that my temp gauge would give false readings. I thought the engine was overheating, but turned out it was only the gauge. It only happened once in awhile, so I didn't think of it when the car was going out of warranty. But it began happening more and more until it wouldn't work right at all. Next the fuel gauge began going nuts, would not register the correct level when the ignition was turned on. I discovered by turning the ignition switch on and off several times I could sometimes get it to start working again. Now, all 4 gauges in the cluster give wild readings or just go off the scale. So far, seems to be no problem with my speedometer or tach, just the 4 gauges (boost, gas, oil press, water temp). As many people as there are reporting this type of problem you would think CPSC or NHTSA would complain to GM. Thinking of going the stepper motor route like the other people have reported (if it works on just the gauges). Suggestions would be welcomed.

- , Denton, TX, USA

problem #16

Aug 112007

Impala LS

  • Automatic transmission
  • 50,000 miles


We bought the vehicle brand new in July 2004 and just as we hit 51,000 miles all the power windows quit working and now all the main switch on the drivers side door does is buzz when actuated. Then a month after that the freaking gauges quit working!! Even when the car is sitting still it's going 110 mph! The dealers want an arm and a leg just to trouble shoot! Other then that the car has been awesome to own and drive. It sounds like a recall should be made by GM. I know I spent alot of money for this car and I would just like some freaking respect from GM since I support American made whenever I can.

- , Pevely, MO, USA

problem #15

Jan 162009

Impala LS 3.4L

  • Automatic transmission
  • 96,323 miles

Had the same problem with my 2004 Impala LS, took it to a local Chevrolet Dealership in Seattle Washington. Was told it was not covered under Warranty, and it would be a three day process. Not to include the 496.00 they wanted to charge me out the door. Did some research and found a shop located about 20 miles from Seattle, they had me in and out of there in a hour and half with a bill of 240.00. They said this is a really common problem, doing about 10-15 a week on the Chevrolet gauges. If anyone is interested, the say they do ship from there daily. The name is under Tacoma Speedometer, I did call the Chevrolet dealership back and told them I thought they were ripping people off with that price. And the overall time to get this done, could be the last Chevrolet purchased.

- , Seattle, WA, USA

problem #14

May 212008

Impala SS V6

  • Automatic transmission
  • 51,125 miles

My son who joined the US Marine Corp, bought his first car from our local Chevy dealer, as a certified used car. Within the week, the oil gauge quit working, then they all gradually quit. We also experienced a turn signal problem and a wheel hub problem. The cluster was going to cost $750.00 and the wheel hub $550.00. All this with a certified used car. When I complained a called them dishonest, they fixed the cluster for free, The hub was still under warranty, but now the heater and air conditioning does not work. What a great car!!!! No wonder GM is bankrupt. I know if you buy a Honda or a Toyota you would not have those problems on a 4 year old car!

- , Huntington Beach, CA, USA

problem #13

Jan 122009

Impala 3.4L V6

  • Automatic transmission
  • 38,890 miles


same as all the rest, cluster assembly broken, no speedometer. Sometimes it may work, sometimes it doesn't. Already paid for a diagnostic, when I knew what it was,$135.55

GM customer care is looking into the problem. No recall, everyone from Canada that has had the same problem needs to report it to the Federal Ministry of Transportation. It will prompt a recall if we can prove that it is recurrent, and a safety issue. Not too hard to do

- , Toronto, Ontario, Canada

problem #12

Nov 032008

Impala LS

  • Automatic transmission
  • 74,000 miles

The gauges went crazy, first the temperature gauge went haywire. The dealership ordered a new cluster ($500) but when they put it in, it didn't work either. They re-installed the old part, and that made the Tach stop working. (Not an improvement; however, there was no charge.) I just ignore them all now. Sometimes it's nice to be blonde. I think there's a grounding problem because if I turn the key a few times without actually starting the engine, it re-sets the gauges to zero. Sometimes they work for a while after that, and sometimes they don't. So far, the speedometer has not been affected.

- , Mansfield, TX, US

problem #11

Oct 152008

Impala 3.8L V6

  • Automatic transmission
  • 53,000 miles

Tach started showing 4000rpm plus and sat there as it was zero.. increased when i drove. Mechanic told me to disconnect battery terminals, short them together to discharge the built up static electricity.. haven't tried it yet but will post if it worked... does this make any sense ????

- , Pensacola, FL, USA

problem #10

Mar 152006

Impala LS 3.8L V6

  • Automatic transmission
  • 40,000 miles

The issue started on a trip from CO to eastern NE. I noticed I was only driving at 60 mph, so I sped up to 75 mph, but it felt like I was going abut 95. From that point, it got kind of goofy, just like everyone else had reported, it would read 75 when traveling 30 or so, or 30 when traveling 75. Then the tachometer also stopped functioning accurately. Then this past summer, the temperature guage started showing that the car was overheating, so we had the thermostat changed. It still read that it was overheating, although the radiator hose felt lukewarm. Then, this past month, the gas gauge finally went. It now reads that we have overfilled the tank by about 10 gallons. It amazes me that GM is going broke, when it appears they spent very little money testing this product before selling it to the public. It will cost us almost $800 to get it fixed, by the dealership of course. I don't know yet if they will let me remove it and drop it off at the dealership. We had problems with this particular dealership with some paint issues that were covered under the car's original warranty. Initially, they refused the claim because "they had not experienced this issue before", but eventually they caved before it went to court.

- , Littleton, CO, USA

problem #9

Dec 062008

Impala LS 3.8L V6

  • Automatic transmission
  • 41,000 miles


My 2004 Impala's tachometer just went erratic and I will have to have it fixed. My friend's two year old Passat's entire electrical system failed. It will take thousands to repair and so they are getting rid of the car. Another friend's Jetta kept stalling at highway speeds endangering her life. That was the end of that car. Another acquaintance just had his brand new Camry repaired. The car was literally collapsing because someone forgot to place some important welds on the car. Moral of the story; shame on GM for their handling of this defect. They should stand behind their product as a gesture to their faithful customers. But, to think the pasture is greener on the other side of the highway and that other car manufacturers are eminently superior is a delusion. All cars have problems. For example, if you look at the firms that repair speedometer clusters, you find that there are many other auto brands that need their speedometer clusters repaired or replaced, even the vaunted ones such as Mercedes Benz.

- , Coral Springs, FL, USA

problem #8

Jul 042006

Impala 3.4L V6

  • Automatic transmission
  • 42,000 miles

For 2 years my speedometer would drop from 70mph to 0mph. This would only happen on longer road trips, ie: Twin Cities to Waterloo, IA. This summer it started doing the same thing around town as well. I can't afford to get nailed for speeding with a speedometer that decides to read 0mph whenever it decides to stop working. What pisses me off even more is that five minutes after you stop the car, the damn speedometer would decide to work again. Even with a service contract it cost me $ 180 bucks. When is GM and Chevrolet going to grow some balls and admit there is a problem here. They need to accept responsibility, put out a recall or service bulletin and fix these defective speedometers as the are reported. It would also be nice of them to reimburse the rest of us that had to pocket the expense ourselves.

- , Burnsville, MN, USA

problem #7

Oct 232008

Impala 3.4L V6

  • Automatic transmission
  • 39,950 miles

Apparently I'm not the only one with this issue, of course had it not happened I would never have known. The speedometer just randomly went haywire. I was "going" approx 170MPH and just barely keeping up with the flow of traffic. Dial was pegged at 6 o'clock position WAY past any printed numbers on gauge. In fact right now it is currently traveling at 90MPH parked in the garage.

- , Midvale, UT, USA

problem #6

Oct 202008

Impala LS

  • Automatic transmission
  • 81,000 miles

My speedometer has gone wacko! While sitting still it may show any speed between zero and 120. While driving on the interstate at approx. 70 mph (keeping up with traffic) using cruise control the speedometer was showing 110 mph. The next time I checked the speed, it was showing 35 mph. Took to dealership and was told repair would be around $400. Called GM Customer Service stating that I feel that this is a safety hazard and that the repair should be on them. Was told that GM could not provide any compensation. What a bunch of crap! My next vehicle may not be American made!!!

- , Ferdinand, IN, USA

problem #5

Oct 032008

Impala LS V6 3.8L

  • Automatic transmission
  • 70,000 miles

All my gauges in the dash are going "CRAZY" example: speedometer reads 50 when the car is at a complete stop then goes up until its pinned past 120 the RPM's reads 2-3 at a complete stop -- the temperature gauge never reads right. This is a MAJOR MAJOR SAFETY ISSUE: a) when your driving along and can't even trust the speed your going at always distracted by trying to figure out what speed your going at!!!!! What if this problem causes a short in the entire system and there is a fire????? -- Bottom Line this has nothing to do with maintenance of the vehicle it is a manufacturer defect and the company should take responsibility for it and make it right before someone gets KILLED from either a fire or just not knowing the right speed to be operating the vehicle at. I Contact Chev they said to get a diagnostic done at a Chev dealership gave me a file# and said to call them back -- and were is the money coming from to have THEIR DEALER GET THE DIAGNOSTIC DONE -- it is quite obvious that they know what the problem is just by previous complaints and are sending you through the motions. Why don't they just recall these cars already!!!!! Or are they just waiting for an attorney to file suite from the victims of a family member that was badly injured in an accident??? Then its to late.

- , Scranton, PA, USA

problem #4

Jan 132008

Impala 3.4L V6

  • Automatic transmission
  • 99,000 miles

when the speedometer first started going bad we could turn the key from the off position to the on position several times to get the speedometer to go back to normal that worked for the first few months until it completely broke. Then the temperature gauge started acting up actually if it wasn't for the alarm my car would have over heated and warped the heads because the thermostat went bad. it seems like one thing after another with this car.

- , Jackson, MI, USA

problem #3

Feb 222008

Impala LS 3.4L

  • Automatic transmission
  • 60,000 miles

During a very cold spell this last winter, the gauges stopped working. First the temperature gauge, then the speedometer. Sometimes I can shut the car completely off, restart it, and the gauge seems to work. Other times it seems very inaccurate. I can never tell how fast I'm really going. It is no longer under warranty, and I cannot afford to fix it. I never realized how common this problem is, and I agree...GM should recall it!

- , Rockford, IL, USA

problem #2

Jun 182008

Impala LX 3.2L V6

  • Automatic transmission
  • 25,550 miles

Why are other Chevrolet's being given an extended warranty? I have been cheated &

intend to fight this problem. I received a Class Action notice today for other model

Chevrolet's > 70,000 miles from dowec,cheatem & howe. I intend to contact them RE:

my Impala.


- , Punta Gorda, FL, USA

problem #1

Oct 102007

Impala SS 3800 V6

  • Automatic transmission
  • 48,000 miles

The freaking car is less than 4 years old when the gauge cluster malfunctions starting with the RPM then the Speedometer and finally the Fuel gauge. A friend with a 2003 Suburban got a letter from GM to replace his gauge cluster, and I don't understand how they can let this go on the Impala.

- , Dunellen, NJ, USA

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