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really awful
Crashes / Fires:
15 / 0
Injuries / Deaths:
16 / 0
Average Mileage:
80,433 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Chevrolet Impala seat belts / air bags problems

seat belts / air bags problem

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2004 Chevrolet Impala Owner Comments

problem #19

Apr 012011


  • 170,000 miles


The contact owns a 2004 Chevrolet Impala. The contact stated that while driving approximately 30 mph, another vehicle crashed into the vehicle but the air bags failed to deploy. The details of the crash were unknown. A police report was filed. The vehicle was not diagnosed or repaired. The driver sustained a concussion from hitting her head on the steering wheel of the vehicle. A police report was filed. The manufacturer was made aware of the failure. The failure mileage was 170,000.

- Fallston, NC, USA

problem #18

Aug 042015


  • 126,000 miles
The airbag light goes off when starting engine then comes back on again and stays

- Dike, IA, USA

problem #17

Sep 272014

Impala 6-cyl

  • 96,000 miles
For the past four weeks, I have noticed the passenger's airbag light is on, although there was not any incidents or defects to the vehicle. This really concerns me, due to it may be ineffective if there was a crash.

- Hermitage , TN, USA

problem #16

Apr 072014


  • miles


The contact owns a 2004 Chevrolet Impala. While driving approximately 65 mph, the driver lost control of the vehicle due to the wet road surface. The driver failed to bring the vehicle to a stop and the steering and brakes seized. As a result, the driver crashed into an embankment and a tree. The air bags failed to deploy. The driver sustained neck, head, and back injuries and medical attention was received. A police report was filed and the vehicle was destroyed. The contact referenced NHTSA campaign number: 14V355000 (electrical system), but it was not confirmed if the vehicle was included in the recall. The manufacturer was not notified. The failure mileage was unknown.

- Emporia , VA, USA

problem #15

Jul 252014

Impala 6-cyl

  • 84,725 miles
@ 65mph traffic came to a slow down, I had plenty of space 2 stop if I had 2 in my lane. I applied the brakes & the wheels locked up & was skidding out of control, it surged into the lane left of me & the rear slid over where I was sideways. I tried to control my steering but it would not respond, then it went into the lane right of me nearly missing a truck it shot over to the right lane and was now on the shoulder where I still had no control of any steering at all.then the car slammed into a concrete retaining wall and finely the car stopped.the air bags driver and passenger never inflated. Damage to the front end was a total loss including the hood, both right and left side fenders had crunched, the driver and passenger doors bent then the battery died.I already replaced a battery three weeks ago from some kind of electrical system was malfunctioning.

- San Antonio, TX, USA

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problem #14

Jul 272014

Impala 6-cyl

  • Automatic transmission
  • 87,000 miles
The contact owns a 2004 Chevrolet Impala. The contact stated that while driving at approximately 60 mph, the wheels seized and caused the contact to crash into a concrete barrier. The air bags did not deploy. The contact restarted the vehicle and the vehicle stalled. A police report was not filed. The vehicle was towed to an independent mechanic. The vehicle was not repaired. The failure mileage was 87,000. Updated 09/17/14 updated 02/12/2015

- San Antonio, TX, USA

problem #13

Jul 112014


  • 160,000 miles


The contact owns a 2004 Chevrolet Impala. The contact stated while waiting at traffic light, another vehicle traveling on the opposite side of the road attempted to make a right turn and crashed in the middle of the both driver side and rear passenger side door. The air bags failed to deploy. The contact sustained pain and mild bruising on neck, back, knee and both arms. The vehicle was destroyed. Neither the manufacturer nor the dealer was made aware of the failure. The failure mileage was 160,000.

- Dearborn , MI, USA

problem #12

Sep 062008

Impala 6-cyl

  • 12,000 miles
I enter an intersection on a green light. The other party turned in front of me even though he had a red turn light. I hit him head on into the passenger side of his door. I slammed on my brakes but impact was almost immediate. My airbag did not go off. I sustained permanent nerve damage in both my hands and arms.

- Norman, OK, USA

problem #11

Feb 272014


  • 180,000 miles
I own a 2004 Chevrolet Impala an in February while driving up tha high way my keys just like popped out of the ignition my car lost power and I hit the guard rail at 60 mph my air bags didn't come out. Me N my girlfriend was in the car. On July 1st I find out there's a recall on my car I tried contacting a few Chevrolet dealership companies near me an I've been denied any car repairs.

- Little Rock, AR, USA

problem #10

May 012014

Impala 6-cyl

  • 160,000 miles
I was in an accident where I was struck from behind while my car was stopped and I was pushed into the car in front of me and my airbags did not deploy. The crash involved 4 cars and my airbags never did their job.

- Fort Wayne, IN, USA

problem #9

Jan 222013

Impala 6-cyl

  • miles


The vehicle owner alleges that he hit another vechicle at 60 mph injuries were to his back, leg, head and chest. His head hit the windshield and chest hit steering wheel. The air bag did not deploy updated 08/14/14

- Unknown, VA, USA

problem #8

May 152013


  • 8 miles
We where ran into on driver side no airbag came out we have had lots of steering problems. As of today there is still problems with the steering wheel engine light stays on and we just wont drive on highway at all.

- Rockford, IL, USA

problem #7

Jan 232013


  • 126,000 miles
Made stop.continued, did not see other vehicle it hit our car in side&front end. We were hit at by another car, which was traveling at extremely higher speed. Our air-bags did not deploy and the ignition turned itself off locking the key in the off position, the key could not be removed or turned either on or off.

- Dothan, AL, USA

problem #6

Nov 092011


  • 110,000 miles
My father was in an accident where all the sides and front of the car was smashed. The air bags never deployed even when the car hit head on. This is supposed to be a safety feature" it does not work so what is it there for" thank goodness he had his seatbelt on or he would have been seriously hurt. The Chevrolet company needs to redo their safety features for the airbags. My husbands 1996 Chevy Silverado 4X4 was totaled 4 years ago and the air bag never deployed in that either. This is not a good thing if there is a problem with them deploying.

- New Era, MI, USA

problem #5

Mar 082010

Impala 6-cyl

  • 101,148 miles
My shoe got jammed between the brake and floor. My concern was I had a front impact and I believe something is wrong with air bag.

- Tampa, FL, USA

problem #4

Jan 082010


  • 89,355 miles
Air bag light comes on. While driving the air bag light keep coming on and then going off. I took it to a Chevrolet dealership repair service to find out what was the problem as the service advisor stated that the impact sensor was inop and that the air bags would not deploy. I had it repaired that day. However, the dealership stated that there were no recalls at this time on that problem and I should call Chevy and see if they would cover the repair. I talked to Chevy customer assist ( tina ) and she stated she would be in contact with us after she called the dealership. This was on the 08 Jan 2010. On 13jan2010 the call was returned and tina stated " that Chevy would not cover the repair". also that the dealership would not cover the repair because this was the first time I have had my car repaired at the center and no proof of any service being do to it. I deal with Goodyear for my repairs brakes, tires, batts, as well as oil changes ever 3000 miles. I don't understand what my serving my car has to do with a safety problem. I would not take a problem like that to Goodyear but to a service center that could handle that type of problem better. I believe that this is a big safety problem. I think a recall review should be started before injuries or death results from this impact sensor.

- Metairie, LA, USA

problem #3

Jul 202009


  • miles
I was coming down westbound on racquet club (city of palm springs, ca) the light was green as I was approaching the intersection. I was in the lane closest to the curb/sidewalk. I do recall seeing the truck coming down southbound from a far distance. I was half way on the intersection when I see the truck coming very fast and the next thing I know it hit my car it spun ( I believe twice). The airbags did not deploy and my two kids were with me. My son was sitting in the front side passenger side and my daughter was in her carseat sitting behind on the back on the right. Smoke was coming out of my engine. I was driving about 40 mph. The other vehicle ran a red light. My car was totaled. The police, ambulance and fire truck came to the scene. My son and I were transported to the hospital. My son who is 11 broke his wrist due to the accident and bruises all over his body. My daughter suffered minor injuries and I had a cut on my foot, major bruises on my chest and my lower abdomen due to the seatbelt.

- Palm Springs, CA, USA

problem #2

Jan 052009


  • miles
The contact owns a 2004 Chevrolet Impala. While driving approximately 20 mph, another vehicle struck the contact's vehicle on the driver's side and pushed her into a metal pole. The air bags never deployed. The contact and another occupant were injured, although both were wearing their seats belts at the time. The vehicle was destroyed and had to be towed from the scene. A police report was filed. The mileages were unknown.

- Detroit, MI, USA

problem #1

Oct 182006

Impala 6-cyl

  • Automatic transmission
  • 26,000 miles
Originally radio failed to work. Went to the dealer and was told that I would need to replace the radio. After further investigation, found out that there is a wiring harness that was corroded in the passenger rear seating area. This harness also controls the warning bells for the entire car. There is definitely a water entry issue with this model. Now the air bag light is coming on and you can hear water 'sloshing" around in the dashboard area. Water is coming in to the passenger floor area.

- Amsterdam, NY, USA

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