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really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
30,572 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Chevrolet Impala suspension problems

suspension problem

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2004 Chevrolet Impala Owner Comments

problem #5

Aug 152006


  • 67,876 miles


I bought 2004 Impala and have ignition problem with witnesses with a dent in front bumper, after ten years or over 100K miles the gasket goes on GM/GMC products, both inner tie rods rotten out. I have talk to GM executive office that fix the Impala problem in 2011 but unwilling to deal with it now. I think I need out side counsel and engineering firm to test and testify on my behave and3,700 other owners with the same problem. I want new vehicles and setting up a date with congressional oversight committee, and NHTSA review my case. I have met with congressional panel investigating GM that want to help me resolve this problem. I been a GM person but seriously looking in the foreign market if I have no serious resolution.

- Bowie, MD, USA

problem #4

Sep 232013


  • 6,984 miles
The contact owns a 2004 Chevrolet Impala. The contact stated that the traction and ABS light illuminated on the instrument panel. The contact mentioned that the vehicle made a loud grinding noise which exacerbated when the brakes were applied. The vehicle was taken to an independent mechanic. The technician replaced the bearings, brakes and two tires. The remedy failed to repair the problem. The manufacturer was not notified of the defect. The approximate failure mileage was 6,984.

- Munhall, PA, USA

problem #3

Jul 232008


  • miles
1) tried to slow car down. Car would not turn nor halt. Ended up hitting the vehicle in front of me. Restored it 100%. 2) a year later, had 3 brand new rack and pinion's replaced in one month. Had the vehicle checked out. The A-frame is in excellent shape and so is the area surrounding the rack and pinon. Have pictures and mechanics as proof. 3) called the Chevy company & was told that the car was manufactured in Wisconsin. They claim they saw no reason to help with the rack & pinion as those cars were recall-free. 4) car leans towards oncoming traffic at times (this started after each rack and pinion was replaced). There is also a 2 O'clock and 10 O'clock dead zone in the steering column. Steering used to feel a bit normal. It was not like this until I had a new rack and pinion put on. Twice (in between) the boot would excessively leak (as did the original from Chevy). 5) when I turn the wheel out of the driveway, the car makes kick drumming grinding sounds. Was told this was normal. It is irritating though. 6) the car didn't even hit it's 5th year (being new) before it started to rust paint off the top of its roof. I live where there is no snow or coast, and extremely little ice. 7) the check engine light never goes off. Had it checked. Was told it was fine. 8) was driving right next to a cop going down a steep hill when the speedometer stuck at 10 mph. I crossed my fingers that I wasn't speeding since I kept my speed next to the officer. Replaced. 9) combo turning signal & cruise broke off the steering for no reason during a turn. Replaced. 10) locks me out off & on for no reason. 11) this car is my baby as it was one of the last thing I got that was my mother's before she died. It is also my first car that has seen me through (and still) my college years. It is very sentimental to me for those reasons. My dream is to keep this car even when it's a classic.

- Lorena, TX, USA

problem #2

Sep 142010

Impala 6-cyl

  • 78,000 miles
Clicking noise in front end whenever I turn right. Jacked up off the ground there is no noise when in gear and turning right. Is it steering or suspension problem. Replaced both cv joints and hubs. Still clicking.

- Martinez, GA, USA

problem #1

Oct 012004

Impala 6-cyl

  • miles
2004 Chevrolet Impala squeaks intermittently on the passenger side when driving on uneven or rough pavement. Several dealers have tried to rectify the problem, but have been unsuccessful.

- Green Bay, WI, USA

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