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really awful
Crashes / Fires:
12 / 0
Injuries / Deaths:
12 / 0
Average Mileage:
48,573 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2009 Chevrolet Impala steering problems

steering problem

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2009 Chevrolet Impala Owner Comments (Page 2 of 3)

« Read the previous 20 complaints

problem #23

Feb 042011

Impala 6-cyl

  • 42,089 miles


Reference# [xxx]. as I approached the intersection, another vehicle was turning onto the street I was on. I moved over to make room, as I moved over I had to cross over a clump of snow and ice that had re froze making a rough and bumpy transition. I was about 20 feet from the stop sign. I placed my foot on the brake which was hard and unresponsive. The steering was hard and unresponsive as well. I was driving about 3-5 mph at the time. When I placed my foot on the brake it was unresponsive and it took me into the intersection where I was hit by another vehicle on the drivers side front. My airbag did not deploy. The total damage for my vehicle was $ $5,615.93. We were confused and did not understand why the brakes and the steering did not function and why with this violent of a crash that the airbag did not deploy. After reading the recall notice explaining the ignition recall it made sense that why the failure occurred. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Strafford, MO, USA

problem #22

Aug 062013

Impala 6-cyl

  • 56,000 miles
During normal conditions warning lights flash "service traction control" along with ABS light. There is a grinding noise in the front left side wheel. Also seat belts light flash. Already replaced accelerator pedal sensor.

- Brawley, CA, USA

problem #21

May 132014

Impala 6-cyl

  • miles
The steering column squeaks when you turn the steering wheel slowly and backing up and turning into position slowly.

- Sterling Heights, MI, USA

problem #20

Jul 222014


  • 109,022 miles


I take a left hand turn I hear cracking; backing up I hear cracking; like the front axle is falling apart. There is a control arm recall but not on my car just police cars. The issue with my car sounds like the police issue car. I am kinda of scared pulling out into traffic scary, twice I have had the traction control come on and say it needs service; but when you shut the car off light doesn't come back on. It drives funny as well do not feel safe anymore.

- Glenburn, ME, USA

problem #19

Mar 192010

Impala 6-cyl

  • 1,800 miles
I had just turned onto this road, had not even gone a mile. No speed, no black marks, car shut down ran off the road and hit a tree stump. Total the car. The steering wheel was bent almost in half. I have pictures of the car. I got this car new, so all miles we're put on it by me. I broke my hip, back, knee, dislocated my elbow, crushed my ankle and foot. Had a head injury, a deflated lung. I was in the hospital for two months and a nursing home for a month. I have had 14 surgeries. Still not able to work or do a lot of things for my self. With the recalls showing the issues of the engine shutting off, I need this looked into.

- Chesterfield, VA, USA

problem #18

Jul 042014


  • 87,261 miles
While driving heard a loud clunking sound as I turn the steering wheel. Upon inspection, right hand lower control arm bushing found to be defective. Using NHTSA database found recall on only police vehicles and cannot get answer why only those vehicles were recalled and not mine.

- Waterford, MI, USA

problem #17

May 302014

Impala 6-cyl

  • 106,000 miles


One day before I was to take a vacation from Missouri to Texas, my check engine light came on. My mechanic told me the code had something to do with a fuel canister, but it shouldn't pose a problem. As I was driving 75 mph on the highway inside the Texas state line, after 7 hours of driving, mostly in rain all day, the car started doing a jerking type action & then my traction control light came on, w/a warning msg saying, "service traction control; engine power reduced." Going 75 mph I lost all control! no lights, no A/C (which is a separate, loud, clicking issue I could address), no power steering, no power brakes! I had all I could do to just point my car to the side of the road & coast to a stop, in the middle of nowhere w/out a service station in sight! I tried 3X to restart the vehicle to no avail. As I sat there in bewilderment & fright of what just happened, I contemplated what to do. After about 5 minutes, I decided to try & start it 1 more time. This time, it started up. However, the check engine light & the service airbag light (again, another issue I've had with the vehicle since the day I purchased it) were still lit up but the traction control light & the warning messages had gone off. I continued to my destination & the following day (Saturday) I took the vehicle to the local GM dealership where they proceeded to do a diagnostic test &, of course, "could not replicate the problem, " therefore they could not "find anything wrong." They gladly depleted my vacation expenses of $100 & sent me on my way with a reassurance that "if it happens again while you're here, come back by & we will test it again but we won't charge you for it." How nice of them. :{ GM seems to enjoy doing that. And the NHTSA doesn't seem to want to take the initiative to investigate this prevalent problem w/these cars. If something bad happens, I'll sue the pants off of them.

- Cape Fair, MO, USA

problem #16

May 082014

Impala 6-cyl

  • 92,929 miles
It's apparently the standard Impala issue of the car's dash reading engine power reduced. The car has less than 100,000 miles and my I was driving home from work in rush hour when the dash read engine power reduced. I immediately phoned my husband. He insisted that I get in the right lane and be prepared for the car to die. My husband then mistakenly told me to drive to a specific exit out of the inner city before exiting the highway. Next the check stability message came on. He was like ok that's weird but lets get you home. Then the car decided to lose power brakes and steering. My hands are literally blistered getting it off the road. I guided it of the highway as he looked up the issue. Finding hundreds of these same accounts he told me to hold on a bit and restart the car. It worked and I drove it home. Had my husband not insisted I move over and be prepared this could have been a very different issue.

- Berea, OH, USA

problem #15

Oct 062011


  • 26,000 miles
Since I bought the car in 2011 used with 23,000 miles on I have had to have two new racket pinion steering motors/(units) replaced and if I'm not mistaken it appears a third is on it's way.. this is not in any way the car is being driven. This is a flaw that could also cause a dangerous situation.

- Grand Rapids, MI, USA

problem #14

Feb 142014

Impala 6-cyl

  • 74,500 miles
I was driving home on the freeway at about 70 mph and the service engine light went on with it saying "reduced engine power" on display. About 10 seconds later I could not accelerate, the car began to start slowing down and I lost ability to maneuver the steering easily as the steering wheel locked up. I was able to pull off on the side of the freeway and I had to turn the car off and wait about 10 minutes for the problem to clear up.

- Murrieta, CA, USA

problem #13

Feb 092014

Impala 6-cyl

  • 72,370 miles


Stopped at the top of a snow covered hill. Put the transmission in 2nd gear and proceeded down the hill. The vehicle got up to about 15 mph then lost all power; engine quit, no brakes, and the steering wheel locked in place. Because the brakes were not working the vehicle gained significant speed going downhill. Not being able to steer the vehicle because the steering wheel was locked it went off the road and hit a tree. Upon impact the air bags did not deploy. As a result the driver and passenger were seriously injured. The consumer stated after owning the vehicle for a few months, the vehicle began to loose power and several messages appeared on the dashboard. All the power shut off and the consumer had to aaa to have the vehicle towed to where she purchased it. An inspection revealed the throttle body needed to be replaced. Updated 07/10/14

- North East., PA, USA

problem #12

Nov 022013

Impala 6-cyl

  • 77,050 miles
When I pressed down on my accelerator pedal (speed limit was increasing from 50mph to 65mph), a message of "starting disabled. Service throttle" came up on the dash. The accelerator pedal and steering wheel completely locked up and the car started to decelerate. I was able to force the steering wheel in order to turn onto a side street (narrowly avoiding a car stopped in the left lane to turn) and park the vehicle in a location out of the main lane of traffic. Had this side street not been there at that exact moment, the possibility of a crash would be very likely as steering was unresponsive and I may have been rear-ended due to the sudden loss of engine power.

- Hamilton, OH, USA

problem #11

Nov 152012

Impala 6-cyl

  • 46,000 miles
Was driving 35 mph, in a 40 mph zone, steering locked up and hit a curve..could not steer, then after I hit curve. Steering went back to normal..I'm not going to drive a car thats unsafe...

- Brewster, OH, USA

problem #10

Mar 012011


  • 45,256 miles
The contact owns a 2009 Chevrolet Impala. The contact stated that when the brake was depressed, the front end would shake and exhibit a loud noise. The vehicle was taken to the dealer for an alignment of the front end, but the failure was not corrected. The vehicle was taken back to the dealer for further inspection where the failure was located at the steering component. The vehicle was not repaired. The failure mileage was 45,256 the current mileage was not available.

- O'fallon, IL, USA

problem #9

Dec 112011

Impala 6-cyl

  • 50,000 miles
The contact owns a 2009 Chevrolet Impala. The contact stated that the steering wheel seized while driving 5 mph. The vehicle was taken to an authorized dealer, where the rack and pinion was replaced. The manufacturer was made aware of the failure and the contact was awaiting a response. The failure mileage was 50,000. Updated 05/16/12 the consumer stated she was unable to turn the steering wheel. It began locking up, as she was attempting to park. Updated 05/22/12

- Newbern, AL, USA

problem #8

Dec 192011


  • 80,000 miles
The contact owns a 2009 Chevrolet Impala. The contact stated that the steering wheel seized while making a left turn at 20 mph. The vehicle was driven to a local mechanic who inspected the failure and advised the contact that the rack and pinion needed to be replaced. The manufacturer was not notified of the failure. The failure mileage was 80,000.

- Masardis, ME, USA

problem #7

Jun 062011


  • 25,000 miles
The contact owns a 2009 Chevrolet Impala. The contact stated whenever you are driving down a hill the steering wheel began to shake violently and the brakes overheat. The vehicle was taken to the dealer who installed new rotors under the warranty but within two months the identical failure occurred. The vehicle was taken again to a mechanic who installed new brake pads and heat shields behind the rotors so they would not overheat but the failure recurred within a month. The manufacturer was not notified. The failure mileage was 25,000 and the current mileage was 35,000.

- Morrisvale, PA, USA

problem #6

Jul 112011


  • 54,400 miles
The contact owns a 2009 Chevrolet Impala. The contact stated that while driving, a very loud sound would come from under the hood and the vehicle was difficult to steer. The vehicle was taken to an authorized dealer, who stated that the rack and pinion seals were leaking; as a result the rack and pinion needed to be replaced. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure and current mileages were 54,400.

- Oklahoma City , OK, USA

problem #5

Dec 062010


  • 42,300 miles
Heard a 'whining' noise from under hood, that changed pitch with engine speed. Dealer reported that the steering rack was leaking, & had to be replaced & tires realigned, at a cost of $1070. Owner was concerned that power steering loss could be a potential safety concern.

- Dover, DE, USA

problem #4

Oct 182010

Impala 6-cyl

  • 43,493 miles
I am hearing noises coming from my steering gear as I make turns. The dealer told me my rack and pinion system is going out. This failure can lead to the loss of the ability to steer or the steering wheel locking up. Research indicates this has been a problem with Chevrolet models since 2000. No corrective action has taken place yet. I am sure there are injuries and deaths related to this issue.

- Mount Morris, MI, USA

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