I purchased this vehicle 2 weeks ago never been happier. My complaint is about my headlights they have serious condensation in both and there is about an inch or 2 of water inside the headlights. This issue is causing bad visibility with low lighting. I have tried everything to keep the water out and provide headlights with proper air so this doesn't happen. How come Chevrolet didn't recall these headlights due to poor design and improper ventilation. What can I do besides spend $200 on 2 new ones?

- Port Huron, MI, USA

While operating vehicle on public roadway while utilizing the ac function, the ac evaporator catastrophically failed under the dash, startling the driver & passenger, and exposing them to high levels of 1234yf refrigerant in the enclosed cabin. The ac system subsequently went into low pressure mode, rendering all ac functions useless such as defrosting the windshield which has created safety issues in addition to the inhalation of the leaked refrigerant. This style of failure is covered under special coverage adjustment - N182186881 evaporator core icing, leak for certain 2016-2018 Impala vehicles. GM customer service states that this VIN is not covered under this special coverage, even though this is a similar failure on a part that should last the life of the vehicle. GM refuses to cover this failure and requested that the customer contact the NHTSA to help resolve the missing VIN from the special coverage. Customer is currently saddled with a $2300 repair bill for a lifetime part that has failed in 2.4 years and poses an ongoing safety issue.

- Elkton, FL, USA