For a 2013 Chevy Malibu. Bought new in November 2012. Check engine light came on. Luckily was only 8 blocks from home. Got home code was for crank shaft sensor or timing chain. Within 2-3 mins engine powered down and would not restart. Had it towed to dealer (Weston GM, Buick Gresham.Or) was told timing chain had jumped a tooth and the engine was blown.
Called GM customer service, took them 3 weeks to call is back after 4 messages left for our "senior advisor". Was told it wasn't a manufacturer defect and would not be covered. Still owe money on it and dealer will charge $6000 for a new engine to be put in! Only 57,000 miles and it needs a new engine.
Will never buy another Chevy. Poor product and crappy customer service.
I had recorded several dates From Feb. 2014- November 2015 in snow, to sunny 70's where the car would just crank and crank but not start/fire. It would take several attempts and trips to the dealer. No Fix.
Reason was they could not duplicate the problem.
- Wanda M.,
Grand Rapids, MI, US
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A D V E R T I S E M E N T S
For a 2013 Chevy Malibu. Bought new in November 2012. Check engine light came on. Luckily was only 8 blocks from home. Got home code was for crank shaft sensor or timing chain. Within 2-3 mins engine powered down and would not restart. Had it towed to dealer (Weston GM, Buick Gresham.Or) was told timing chain had jumped a tooth and the engine was blown.
Called GM customer service, took them 3 weeks to call is back after 4 messages left for our "senior advisor". Was told it wasn't a manufacturer defect and would not be covered. Still owe money on it and dealer will charge $6000 for a new engine to be put in! Only 57,000 miles and it needs a new engine.
Will never buy another Chevy. Poor product and crappy customer service.
- Tami C., Gresham, US