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fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
13,158 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Chevrolet Silverado steering problems

steering problem

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2002 Chevrolet Silverado Owner Comments

problem #2

Apr 202005

Silverado 4WD 8-cyl

  • Automatic transmission
  • 24,817 miles


Owner - 02 chev Silverado pickup - VIN [xxx]. recently, I begin to detect a clunking noise coming from the steering column. At times, you could actual feel this through the steering wheel. I checked several on line consumer sites and discovered this is a documented problem w/ several types of GM vehicles. When I contacted several GM dealerships, I was informed they were aware of this complaint. When I questioned the dealerships further, they informed GM had issued service bulletins on this issue and had also revised the intermediate steering shafts design and replacement shafts are on back order. When I contacted GM, they contend, this is not a safety issue, but readily admitted the original design has problem. GM also contends it is not unsafe, nor are the shafts under recall consideration. I question gms views on this issue. Are these steering shafts being tested or reviewed for possible safety defects? the noise in my vehicle became so unnerving, I decided to have the shaft replaced, rather then chance a failure while operating the vehicle. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)

- Columbia, MD, USA

problem #1

May 152002

Silverado 4WD 8-cyl

  • Automatic transmission
  • 1,500 miles
After 3 weeks of ownership we started experiencing several problems with the steering and braking of this vehicle. Steering wheel would "catch" and make thumping noises as we turned right or left sharp turns (slowly). Brakes are going to cause an accident sooner or later as the pedal goes completely to the floor and thumps loudly but does not slow the vehicle when you try to make a moderately sudden stop. We had our truck in for service after owning it for 3 weeks and the idiots at spitzer Chevrolet tried to tell us it was the trailer hitch making all the noise.....what a joke

- North Canton, OH, USA

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