CarComplaints.com Notes: The second generation Durango was introduced in 2004 and instantly came under fire for, well, catching on fire.

From 2004-2006 electrical overloading in the driver's side instrument panel caused numerous reports of interior fires. The interior infernos became so commonplace that Chrysler eventually issued a recall.

The problems didn't stop there, however. Owners of the recalled vehicles complained about being treated unfairly and given take-it-or-leave-it low ball settlement offers. "They offered me $2000 under NADA retail as a settlement," said one owner, "and have been rude and hostile to deal with." Nothing says awesome service like treating your customers rudely after their cars have caught on fire.

Have we mentioned all the reports of complete engine failure due to oil sludge?

9.4

really awful
Typical Repair Cost:
$5,090
Average Mileage:
115,100 miles
Total Complaints:
145 complaints

Most Common Solutions:

  1. replace engine (108 reports)
  2. not sure (15 reports)
  3. replace engine or junk it (13 reports)
  4. Dodge recalls due to design flaw (4 reports)
  5. gave to charity (2 reports)
  6. replace cowl to prevent engine hydrolock (1 reports)
2004 Dodge Durango engine problems

engine problem

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2004 Dodge Durango Owner Comments (Page 6 of 8)

« Read the previous 20 complaints

problem #45

Mar 202013

Durango Limited 5.7L Hemi

  • Automatic transmission
  • 140,000 miles

A D V E R T I S E M E N T S

MY HUSBAND AND I WERE EXITING THE SUBDIVISION ON OUR WAY TO WORK AFTER DROPPING OUR CHILDREN OFF AT DAYCARE. WE MERGED THROUGH THE MIDDLE LANE AND ONTO THE MAIN STREET AT ABOUT 25-30 MILES PER HOUR WHEN ALL OF A SUDDEN WE HEARD A LOUD NOISE AND THE CAR SHUT DOWN. AFTER WAITING FOREVER FOR ROADSIDE TO COME AND GET US AND TAKE OUR CAR TO THE SHOP, THEY DETERMINED THAT THE ENGINE WAS GONE. WE WERE VERY ACCURATE WITH OIL CHANGES AND GETTING OUR CAR SERVICED AT THE DODGE DEALERSHIPS SO THIS WAS NOT DUE TO ANYTHING WE FAILED TO GET SERVICED. THERE SHOULD DEFINITELY BE A RECALL ON THESE VEHICLES. WHAT IS THE POINT OF PAYING $30 FOR OIL CHANGES AND MANY OTHER SERVICES AND FEES IF THE ENGINE IS GOING TO LOCK UP ANYWAYS?! NOW WE ARE STUCK WITH A CAR NOTE WHICH WE CANNOT AFFORD TO PAY BECAUSE WE ARE PAYING $600 A MONTH FOR A RENTAL. SO NOW THERE WILL MOST LIKELY BE A REPOSSESION ON OUR CREDIT. WHO SHOULD BE RESPONSIBLE FOR THIS?! WHERE IS THE DURABILITY IN THESE VEHICLES!!!

- Nisha F., St. Louis, MO, US

problem #44

Jul 292012

Durango SLT 4.7L

  • Automatic transmission
  • 145,000 miles

Ok I am a 32 year mother of 3 with two disabled parents..one I take care of daily..the other in a nursing home in Taylor Mi..which is miles away from me at least 20 mins driving..I purchased this vehicle 3years ago wanting to prevent paying foe major repairs, ,needing a reliable vehicle From Kings Auto in Detroit. I had a car fax report pulled and everything. I also took it to a Chrysler dealership after my purchase to check the engine quality. well long story short before I could finish paying for my financing my Truck stalled on the freeway.no warning signs. 2days before, I took it to an auto zone prior because for diagnostics the oil light kept coming on..After I had just had the oil changed. Scheduled maintenance. .they couldn't find a problem. .it read as the trans axle module or a sensor went out or was going out .that it should be fine to drive still nothing major..I am no mechanic. ...two days later it started making a rattling noise on and off..As I drove on the free way , ,almost at my destination the Truck made the most horrible sound.As if I drove over a bunch of marbles or rocks, that was caught up in the engine.Barley making it off the freeway with my 3 daughters scared..I was nervous praying that I didn't have to come up thousands of dollars. .SADLY THAT WASN'T THE CASE...AFTER MY TRUCK SAT FOR 9 months..I was finally able to get a quote. .cost me 600 bucks..just to have my engine diagnosed. I was told my A licensed mechanic who specializes in engines and transmissions..that the 4.7 engines are defective. That Chrysler doesn't want to own up to a 6 dollar part and recall their engines..the crankshaft in my engine had exploded which sent fragments everywhere into the engine . Which made it unrepairable.they also .made known to me that no matter what the maintenance is..it's bound to happen and its nothing the consumer could possibly do to prevent it from taking place..he went on to tell me that those engines keep his business booming..Told me they're his number one seller . Chrysler need to own up to this problem.its not fair to hard working people trying to get ahead in life..paying all this money out just to still end up with a JUNK TRUCK! The shop has offered to write up a report on my behalf also with pictures to follow..It took this shop an additional month to repair once they diagnosed it.Which they actually tore the engine down to look at ..Today I was watching Fox 2 news in Detroit MI..Heard about a class action law suit against Ford Motor Company FOR CAR PROBLEMS..THEY WENT ON TO MENTION CHRYSLER AS WELL..ABOUT ENGINES STALLING....THEY ONLY MENTION ED 2006 ENGINES..SAID THEY ARE AWARE OF THE PROBLEMS BUT STILL FAIL TO RECALL THEM . NOT TO MENTION WHAT REALLY PISSED Me OFF IS THAT THEY HAVEN'T ADDED 2004 DODGE DURANGOS WITH 4.7 ENGINES INTO THAT CATEGORY YET..I WANT TO BE REIMBURSED FOR EVERY DOLLAR I HAD TO PAY OUT..INCLUDING A NEW ENGINE...I HAD TO SETTLE FOR A USED ENGINE WITH A 3 YR WARRANTY. .ONE BEING LABOR OTHER 2 BEING ENGINE. .THE ONLY THING GOOD IS THAT THE SHOP THAT DID THE REPAIRS ORDERED THE PART THAT WAS DEFECTIVE AND UPGRADED THE USED ENGINE THEY PLACED IN SO THAT I WOULDN'T END UP WITH THE SAME PROBLEMS. .PEOPLE GET YOUR CARS CHECKED AND LETS FORCE CHRYSLER TO OWN UP TO WHATS THEIR PROBLEMS NOT OUR POCKETS. .KEEP MAKING NOISE UNTIL WE ARE HEARD

- Marlena M., Detroit, MI, US

problem #43

Sep 192012

Durango LX 5.7L

  • Automatic transmission
  • 68,000 miles

2004 Dodge Durango..... What a bad buy!

This Dodge has been at the dealership for 8 months! Yes, 8 months! # 7 rod bent not once, but twice!!!!! Yes, twice!!!

Suburban Dealership does not know why and can not show the CNA contract company proof why it bent a rod. Dodge, you really let me down. I bought the Durango to support you guys in troubled times. Now you are really hurting me and many others. There is a problem with this Dodge and nobody wants to talk about it. Shame on you!!!!

One question-if I put a motor in this Durango, will I still have this issue in the years to come???????? Come on, Man up Dodge! This will be the last Chrysler Dodge Jeep I will ever trust! Well my last try at this will be local new stations for complaints ...BBB... and every one I come in contact with, bad new travels faster that good news Dodge boys. Shame on You! If anyone out there can help me on what to do with this please reply! Oh, I have been called a dumb ass enough times for buying this Dodge so please, helpful remarks only!

Bob

- mistydog01michigan, Royal Oak, MI, US

problem #42

Jan 022013

Durango Limited 5.7L

  • Automatic transmission
  • 78,000 miles

A D V E R T I S E M E N T S

Dodge really need to be held responsible for this issue that a lot of people are having. We buy cars expecting for it to be at least in good shape. Not having an engine problem which takes a grip out your pocket. I am a mom of seven and have been left stranded in the rain with an engine that locked up. Maintenance has been kept up in all! oil change, tune ups, and everything. haven't had the truck for a year and am now putting out more money than expected for a rental. if i didn't have an extended warranty i will still be paying car note on a vehicle i cant drive. I still had to come out with 650 dollars towards the fixture of my vehicle. Dodge need to be recalling these vehicles before somebody gets hurt. Dodge durango 2004 limited! Do not purchase....

- Leslie W., Washington, DC, US

problem #41

Mar 032013

Durango SLT 4.7L V8

  • Automatic transmission
  • 129,000 miles

I am writing this because I hate that I bought this *&%%&^^% 2004 Dodge Durango now. Last Sunday I got up for church to warm the truck up and when I finished getting dressed I loaded up for church. As I pulled out of the drive I heard a loud knocking sound and even though my truck did not blow a hole in the side of the engine like some others I am reading it sounds like it is the same problem. I took it to the shop and they told me the rod is bent and has damage to the engine and it needs to be replaced............. I was like forget this because a remanufactured engine cost $2500 + $500 (core) + $1,000-1,500 (Labor) and so I have at least a year and a half to finish paying it off and all of a sudden I don't want to pay anymore. I am already under chapter 13 and getting ready to convert to a chapter 7 and I am seriously thinking about calling my lawyer and have her tell the finance company they can come pick this piece of crap vehicle up. I will never buy another Dodge vehicle ever....... I will also tell everyone I know not to ever buy a Dodge vehicle because of their engine problems...... Why doesn't the government MAKE Dodge replace everyone's engine that owns a Durango because this is defect with this engine and it should have been recalled...... Give us a STIMULUS Package (New ENGINE) !!!!!!!

- fherron, Memphis, TN, US

problem #40

Feb 012013

Durango 5.7L Hemi

  • Automatic transmission
  • 152,000 miles

I was stopped at a red light then when it turned green I hit the gas and then a horrible banging noise started. We pulled right over to the side of the road and turned it off asap. Oil was going all over the place. We had to have the truck flat bedded home. We have 4 kids and were left broke down with a 1 yr old until someone came. I love my durango and i have owned a 1999 durango with no problems but the tranny going twice! Then we got this 2004. We have not even had it for 2 yrs! We have no other vehicle and now need to try and fix this engine but why would we if its gonna do the same thing again!!!!! Why would they do this to people!

- peechychelle, Richburg, NY, US

problem #39

Jul 012012

Durango Limited Hemi

  • Automatic transmission
  • 134,000 miles

A D V E R T I S E M E N T S

My husband and I purchased a 2004 Dodge Durango limited edition used in 2009. We always kept the car is great condition and provided regular maintenance. In May 2012 on a family road trip to Georgia the thermostat shot all the way up. We took it to a mechanic in Georgia and he told us the thermostat had gotten stuck in the closed position due to the weather as it was already 90 degrees in GA that weekend and that there was nothing else wrong with the vehicle.

Shortly after that trip we returned to New York and on extremely hot days the thermostat would again shoot all the way up, but would come back down a few minutes after driving. Then in July 2012 while 8 months pregnant and with my 3 other children in the car, I pulled off from a red light and the car made a boom sound, then a hiss sound and smoke started coming out the top of the hood and oil/water I'm not sure started pouring out the bottom of the engine. We pulled over turned the car off and restarted it and absolutely nothing happened. It wouldn't start at all. We had it towed to our mechanic in New York and he told us the engine had blown and that we needed a new one.

To buy a re-manufactured HEMI engine in New York from Dodge is $4900 plus labor and it only comes with a 3 year warranty. Additionally there are many other parts we will need to replace to really get the benefit of spending that much money including the transmission, another $2000 repair! My husband and I are worried about making such a large investment but the car has been sitting in our backyard for 6 months now, we need a 7 seater, and buying something new is going to cost us way more than that! Not sure why Dodge is not admitting to this known engine problem in the Durango and compensating its customers. I love my Durango, but the blind eye Dodge is turning to this issue is extremely disheartening!

- lfolkes, Brooklyn, NY, US

problem #38

Sep 262012

Durango Limited 5.7L Hemi

  • Automatic transmission
  • 135,000 miles

well sounds like im not alone. only difference there's no hole in the side of my block. still garage tells me engine is junk. really don't have the money to fix right now. been a dodge guy all my life but if this is the best dodge can build i can understand why people buy foreign. that's where im headed. hate to say it but apparently dodge doesn't give a sh*t about me so they can stick the hemi where the sun don't shine and then turn the key for a big SURPRISE !!!!!!!!!!!!!!!!!!!

- hemond, minot, ME - Maine, US

problem #37

Dec 272012

Durango Limited 5.7L Hemi

  • Automatic transmission
  • 82,000 miles

My 2004 dodge durrango's engine sounded like it was rattling all over the place when I turned it on I don't even leave it on for 3 seconds cause it sounded so bad, I had it towed and my mechanic said it was not worth fixing because I could buy a new car for the amount it would cost. I called dodge and told them the problem and they wanted nothing to do with it and wouldn't help me in any way. I think it should be recalled cause it has happened to 100's of people. They won't do a god damn thing until something tragic happens which is disgusting. Something needs to be done. I just wish I knew what could be done but all is people that got screwed like this don't deserve to be without a car and be down this much money. Thank you for reading, I just wish someone can help. I will never buy from dodge again and will do my best to make sure that Anyone I know doesn't either.

- jmannion, Dorchester, MA, US

problem #36

Dec 282012

Durango Limited 5.7L Hemi

  • Automatic transmission
  • 73,000 miles

It's not fair that Dodge don't take responsibility for their manufacture products. I am a mom of seven kids and now is out of as vehicle and still paying a car note, because I don't have 6,000 dollstart to pay for a hemi engine to be replace. Why haven't they been sued? I am very upset because that was my means of transportation. I see they are still getting rich while people vehicles are not lasting. None of these people probably even own their own products in their driveway. We are loosing out on money and i gotta try to find a way to get this fix. Being as though their excuse was your warranty has expired. And i only had the truck for 9 months. The sad part was the engine blew when i was on my way to take my child to the hospital. Imma find a way to sue their asses....i am dons with dodge. Now i got a piece of junk just sitting on the street...

- Leslie W., Washington, DC, US

problem #35

May 152012

Durango SLT 5.7L

  • Automatic transmission
  • 121,000 miles

A D V E R T I S E M E N T S

Piston froze up in the engine and broke the rod. Had to replace the engine. I did this myself to save money. The car was used when I purchased it and appeared to have been taken care of and never ran out of oil. Don't know why the piston seized up. NOW, THERE IS AN ELECTRICAL PROBLEM THAT DRAINS MY BATTERY! I'M DONE WITH DODGE / CHRYSLER PRODUCTS!

- Rick B., Collierville, TN, US

problem #34

Oct 102012

Durango SLT 5.7L V8

  • Automatic transmission
  • 114,114 miles

Chrysler / Dodge should be embarrassed. The Durango was never used for any heavy work. It never towed anything. The vehicle was impeccably maintained with frequent oil changes. Most of the miles were easy highway miles. The have a total engine failure with just over 100,000 miles is inexcusable.With no warning. We went out to start the vehicle and the engine effectively blew up. From looking on line, this seems to be a common problem and Chrysler / Dodge is doing nothing about it. After it happened to us, our mechanic has told us he has heard of two other occasions where the owners are on their THIRD engine !! We found out a cousin is also on their third engine. We have always driven Toyotas and BMWs as well as having an SUV for the winter. The other cars have historically driven without problem for well beyond 100k. I have three old BMWs, with mileage of 200k, 215k and 180k, one being 23 years old. This is another reason to question the purchase of a Dodge. This is a disgrace. It would be one thing if something failed and it could be repaired. But to have the vehicle totaled on the turn of a key because of crap design or manufacturing should never happen. I will gladly participate in any class action lawsuit to hold Dodge accountable. Thank god we were not driving, we could have been killed.

- done with dodge, Cornwall, NY, US

problem #33

Oct 312012

Durango SLT 5.7L V8

  • Automatic transmission
  • 100,000 miles

ON SUNDAY THE DAY BEFORE HURRICANE SANDY I DROVE VEHICLE ABOUT 13 MILES TO STORE WITH WIFE. WE CAME BACK TO HOUSE AND PARKED VEHICLE. THEN SANDY CAME AND REEK ALL KINDS OF PROBLEMS, BUT WE GOT LUCKY. SO AFTER STORM 2 DAYS LATER I WENT OUT TO START VEHICLE AND IT SOUNDED LIKE METAL TRASH WAS UNDER HOOD AND THIS THING WAS RATTLING AND KNOCKING LIKE CRAZY. SO I TURNED IT OFF. I NOTICES FLUID RUNNING OUT ON PASSENGER SIDE. I CALLED MY MECHANIC .. HE SAID IT SOUNDED LIKE A ROD HAD BLOWN. A DAY LATER I HAD VEHICLE TOWED TO HIS SHOP AND HE SAID ENGINE SHOT. HE CALLED CHRYSLER DODGE AND ADVISED THEM THAT THIS IS A ONGOING PROBLEM W 5.7 L V8 ENGINE. THIS REFUSED TO DO ANYTHING. THEY KNOWN 5.7 LTR V8 HEMI ENGINE IS BAD. MY VEHICLE AND JUST CHANGED OVER TO 100,000 MILES....SOMETHING HAS TO BE DONE.

Update from Dec 7, 2013: If you have gieco insurance file a claim. They paid for my replacement.water is sitting in cylinder, causing rod to break

- Roy W., Baltimore, MD, US

problem #32

Mar 202012

Durango SLT 5.7L V8

  • Automatic transmission
  • 92,889 miles

C'MON!!!!!!!!!!!!!!! Why's the freakin engine sounding like an AK47 under the hood? A former Dodge employee tells me that they KNEW they were putting inferior parts into the Hemi and that the engine would fail in and around 100K miles. I would really hope that was NOT true, but it seems to be a repeating trend I'm finding on websites across the i-net for those who own an 04 Durango w/ Hemi.

Really, really sorry move to not acknowledge or make it right.

Update from Jun 7, 2015: $6500 to replace the engine... but NOW have a new complaint to add. During the torrential two weeks of rain here in Texas I found that there were GALLONS of water in the second row doors, floorboard carpets SOAKED and seatbelts soaked (and now stinking). Real nice, REAL NICE.

- Richard P., Arlington, TX, US

problem #31

Jun 032012

Durango SLT 5.7L Hemi

  • Automatic transmission
  • 83,000 miles

I bought this vehicle 9/20/10 and have not even put 10,000 miles on it yet and it is now stuck in my drive-way, DEAD. Friday our family we to town, which is only 20 miles one way, then parked the truck. It was not started or moved all weekend. On Sunday evening we were heading to go fishing when my husband started the truck, at which point it started seariously rattling, never heard the noise this thing was making out of any vehicle. At which point I looked under the truck and say oil pouring out from the under side of the truck. At this point we turned the truck off. My husband was a mechanic for many years and is now just shaking his head. Not wanting to but asking what is wrong with it, he stated the engine is shot. So monday morning I called the dealer I bought it from. The answer I got was you are out of warranty, by 3000 miles. SORRY! So I then called Crysler, and I got the same answer there too. I do not understand how no one has to take responsability for this problem, and it;s not just me or a couple people having the same problem. Something needs to be done about this. Now I have a paper weight sitting in my driveway, I can't drive nor do I have the $$$ to fix. I will NEVER buy another DODGE!!!!!!!!!!!!!!!!!

- Carolyn H., Kincheloe, MI, US

problem #30

Apr 202012

Durango 5.7L

  • Automatic transmission
  • 72,000 miles

We were returning from Bascom Palmer in Miami (were there to seek a transplant for our daughter) when the engine blew at 72,000 in the middle of nowhere. We had never been informed of any problems so didn't have the extended warranty that began at 70K miles. Were told by factory they would pay 1/2 of the cost to replace ($9000.00). If they admit fault and are willing to pay half, why won't they fix the problem or notify owners there is a problem before it happens? If we didn't live in such a remote area I would follow other ideas and place a sign (Don't Believe in Dodge) on the yard art for everyone to see. With extensive medical bills, we can't come up with $4,500 so it will be junked. We are horrified and disillusioned this can happen in America.

- disillusioned, Glenville, NC, US

problem #29

Apr 262012

Durango SLT 5.7L V8 Hemi

  • Automatic transmission
  • 110,644 miles

One day she's fine, go out the next morning to warm her up and she sounds like she's chewing up a trash can. My neighbor a licensed mechanic actually HEARD MY ENGINE from across the street in his bedroom and came out. Please keep in mind, just had a tune-up in October, kinda a post 80,000 pre-100,000 precautionary overhaul. Fast forward two days and he's finally got to the "bottom" of the issue.. and found that the "rocker" arm something had broken and shot a piston or rocket clear through my engine and the scary part it still ran when we started her (refer to earlier description of sound). So fortunately he found me a used engine (5.7lV8 HEMI with 6300 miles on it as is doing all of the labor for $2000). I love my Durango I've had it since it was new and it's never left me stranded until Thursday, morning. One big OH BY THE WAY... Everyone I've spoken to states that HEMI engines are supposed to be better than this... one would expect several hundred thousand miles with out problems.

- Riva H., Lockbourne, OH, US

problem #28

Apr 212012

Durango 4.7L V8 Awd

  • Automatic transmission
  • 96,000 miles

Bought my used 04 Durango five months prior to losing the engine to a rusty sparkplug!! Yeah, that's what the mechanic found when he ran a scope. Since I had purchased an "extended warranty" I figured something would be covered...WRONG! Since a sparkplug isn't a"lubricated" part, I get to pay for everything out of pocket. Like a lot of the comments I have read so far, was driving along about 50, when the motor started chugging, like it was having trouble getting fuel, and when I let off the accelerator it would stop. After a short ways, it let up. All of a sudden a loud clunk! and knocking sound. I immediately pulled off the road and turned off the engine. Upon checking under the hood, I found no indication of any fluids leaking, nor were there any indicator lights lit up on the control panel, just a smell. I have put about 1,000 miles on this vehicle and am currently looking for an engine and an attorney!!

- Kimberley C., Bronson, MI, US

problem #27

Apr 012012

Durango 5.7L

  • Automatic transmission
  • 78,000 miles

My 2004 dodge Durango is crap!!!!!!!!!!!! Do anyone want to start a lawsuit?

- Jimmy P., Atlanta, GA, US

problem #26

Mar 292012

Durango Limted 5.7L Hemi

  • Automatic transmission
  • 140,000 miles

5 months from paying off my Durango and without any warning, the engine blew. Up until this point the only issue I ever had with it was that it drove sluggish in the rain. I did some research and found out that a cover was missing and could be repaired easily. The engine was totally out of the blue. I had driven the car earlier that day and it drove like normal. I made it a half of block away from my office and it sounded like I ran over a tree. I pulled over and immediately turned off the engine, noticed the oil pouring out and had it towed to the mechanic. We have not received the final bill on replacing the engine yet but we have heard it could be over five thousand dollars. That kind of money doesnt come easy to our family and to think that this was a known problem just makes me sick. Shame on you Dodge!

Update from Apr 12, 2012: I mistyped the mileage it's 104,000 not 140,000

- Sharon K., Oklahoma City, OK, US

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