CarComplaints.com Notes: When the 3rd-generation Durango was introduced in 2011 owners almost immediately started having a wide range of issues -- from water pump failure to stalling engines. Turns out the TIPM is to blame and those problems carried into the 2012 model year.
TIPM (Totally Integrated Power Modules) is responsible for controlling and distributing power to all the vehicle’s electrical functions. So when the TIPM starts acting up, so do all sorts of problems in the vehicle.
The problems have been so bad -- and replacement parts became so hard to find -- that a class-action lawsuit was filed against Chrysler focusing on the 2011-2012 Durango. The lawsuit accuses the automaker of ignorning the problem until it spiraled out of control.
10.0
really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
75,302 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The headrest deployed under normal driving conditions. A quick google search shows I'm not the only one with this issue. Some have described this issue as the headrest "exploding" since it disengages in a very quick and forceful manner. Some Dodge Durango Models from 2011 - 2018 fall under recall "(X88) Active Head Restraint" but for some reason I'm being told my 2012 Dodge Durango does not fall under this same recall.
The active head restraint on the drivers side of the vehicle deployed while the vehicle was sitting in park in my driveway. We had just started the car when it deployed. Nothing hit the vehicle or made the vehicle move in a none normal way. Thank goodness we weren't in motion when it deployed. This is a very serious safety hazard. The headrest cannot be reset as you can see the internal plastic that was holding it together is broken. I am providing pictures and am happy to provide more if needed.
I had a passenger sitting in the front passenger seat moving the seat back with power controls and the headrest deployed while I was driving less than 30 mph in a residential area, did not know what it was at first, it was loud popping sound...once I learned what happened I looked up to see how to reset it and attempted so..with no success. The brackets that hold the pin is/was broken. I also learned this is not suppose to happen unless you are hit from behind and it should deploy to avoid whiplash, this was not the case, luckily my passenger was not injured from the headrest deploying prematurely. I contacted the dealer to learn this was not covered under warranty plan I have. The repair cost is $911.85 that I am responsible for, I paid 135 just to have it looked at, which will go towards repairs if fixed within 30days, this cost is not within reach for me. I have also read other Dodge models with the same issue in the past. Please look into this as this is not uncommon but very costly to the car owner. Thank you. Mileage this occurred at 52000
A D V E R T I S E M E N T S
- Gilroy, CA, USA