This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
At 57K miles, the light came on for the airbag. This caused failure of horn & airbag.the manufacturer said it wasn't their problem. Dealer said they have had multiple cases of this. But each refused to repair it at no cost and charged over $300 for the safety repair. I am deeply concerned that this safety issue is not covered. It can cause financial hardships for not only us, but others as well. This vehicle has never been wrecked and I am the original owner. It appears that Chrysler has put a price on safety allowing those who cannot afford to repair their defective airbags to risk injury or death. Please let us know what can be done for the manufacturer to assume responsibility. Thanks, I appreciate your help.
Airbag light is on/horn, and cruise control stopped working. Dealer stated clockspring assembly needed to be replaced. Driver's side rear wheel cylinder had to be replaced.
Consumer took vehicle to dealer for service. During service mechanic stated that air bag light was illuminating on dashboard due to clock spring malfunctioning.
Ea 01 007 air bag clockspring: Consumer states the air bag light remains on while driving, also the horn and the cruise control works intermittently when turning to the right. The dealer notified. Dealer stated it could be a bad wire int he steering column or the clock spring, but could not determine problem unless steering wheel is taken apart.
- West Chicago, IL, USA
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Airbag light illuminated; horn inoperative; cruize control inoperative. Dealer replaced the "clockspring" ($297). Turns out every '96 Caravan owner I know has had this fail, and I didn't even know the horn wouldn't have worked if I'd needed it until the dealer pointed it out.
Air bag light illuminates on and off while driving, dealer has replaced clockspring three times and the airbag module twice, consumer is afraid to drive vehicle.
All 3 component failures listed in complaint due to failure of clock spring assembly. Chrysler is well aware of this problem as they have replaced over 124,000 of them but refuses to pay for the repair. My dealer qouted me $250 cost to repair. This is in line with research results for cost of this repair. Hopefully NHTSA can exert pressure on Chrysler to cover this defect as it is clearly a safety issue. Thanks for listening.
The air-bag warning light flickered as the steering wheel was turned, then, eventually stayed lit. Dodge refused to cover the repair. It has not been repaired due to cost of diagnosis and repair. Also have poor opinion of service department.
Defect clockspring leads to airbag light is on, and propely mailfunction. The instrument panel started burning in the switch contacts and smoke came out of the dashboard. The car was parked with two small kids sitting in their baby seats. One of the kids, 3 years old manged to knock on the window for getting help. The fire stopped without making additional damages and nobody were injured. The fuses did not blow.
While traveling, the air bag indicator light would flash on, and horn would not work. Vehicle was serviced, and technician stated that clock spring needed to be replaced.
The airbag indicator has turned on and will not go out. No failure codes are repoted. The horn will not work and the cruise control will not work. The windshield wipers go on by themselves occasionally. The left door lock will unlock and lock quickly when the key is turned to open the door.
A D V E R T I S E M E N T S
- Chapel Hill, NC, USA