This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have 1999 Dodge Grand Caravan and noticed rust bubbles at the top of the strut tower mounts with a routine inspection. The driver's side is significantly worse than the passenger side. I knocked on the area with my hand and about half of the strut tower metal support fell apart! the strut support is now just being held in place with one nut and minimal metal. I went online and noticed that this is a common problem with Chrysler minivans and that Chrysler have been aware of the problem for years and had issued a technical sales bulletin back in 2002 on this strut tower rust problem. This should be a warranty issue and Chrysler should have issued a recall years ago. Considering that these minivans are used primarily as a family Transport vehicle, this rust problem is very dangerous and there should be a recalled asap! this is the first I have ever seen anything like this and have owned numerous vehicles including an older car driving in the same environment.
Dear staff members: I am the original owner of a 1999 Dodge Grand Caravan with 104,000 miles on it. The front strut towers are rusting badly and I was told by a Dodge mechanic at sherman Dodge in skokie, Illinois (where I bought the van) that the strut will pop through the hood anytime and would cause the lost control of the vehicle. This is a design defect and I would very much like to see Dodge pick up some, if not all of the repair cost. I also inspect the underside of the vehicle and discovered pretty serious rusting at various structural component. Dodge need to show "american" responsibility when it comes to safety issues of their products. Thanks. Wl, Chicago,
Hello, my complaint is about a about what I consider a design and materials defect on the strut tower mounting on my Dodge Caravan. There is considerable information about this defect on your website as well as others and I feel that a recall is way past due on this issue. I did contact Chrysler at their request and provided the information which they requested. Their response was that there was no recall on this item and because I was the third owner of this vehicle that there was no further assistance which they were willing to provide. I am hoping that you will be able to assist me with this problem in getting a fair response from Chrysler. I would also like to share my past correspondence with Chrysler with you along with some photos.
1999 Dodge Grand Caravan strut towers rusted significantly and may break. Problem obviously a manufacturing defect. Chrysler should pay for repairs under a recall program. Reference ODI cases 10185700, 10183434, 10145830, 10132914, 10130797, 10117269, 10106788, 10101334, 10065499, 10048107, 10168557, 10079282.
- Bedford, NH, USA
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Driver side strut tower is corroding and popping through approximately 2 inches causing excessive wear on tires, vibration in steering wheel, and could pose a significant danger if it were to rust completely through. As described by an ase certified mechanic, this issue is a severe safety issue. If this item were to completely fail severe injury or death could result.
1999 Dodge Grand Caravan with 96,000 miles is badly rusted at the top of the front strut wells. Excessive water is collecting on top of the strut wells and eating away at the steel. I removed the loose chunks of rusted steel and found holes over both wheels. First notice the rust about 2 years ago. I am concerned about the struts popping through the hood. I am curious to know if this is a common problem with this vehicle.
The front upper driver's side strut mount is bulging up, out of shape, making the vehicle 1/2 inch out of level and has allowed water to undercut the mount. This is in an area that is under the hood and not accessible to water. Our mechanic said that it is a safety issue as the strut which supports the corner of the car could rupture the mount and go through the hood resulting is loss of control of the vehicle and danger to our lives. The mount is part of vehicle body and supports the vehicle. This is a manufacturer's mistake is that they badly engineered this component of the suspension system. The passenger side has no problem Chrysler should fix the problem with the structure of their vehicle (1999 Grand Caravan) at their expense. I was told by the mechanic that he has seen other Grand Caravan with the same problem and that Chrysler fixed them at Chrysler's expense.
Excessive wear on tires and shaking of front end when car reaches speeds of 50 mph and at speeds of 70-75 mph, even after replacement with new tires, rotated and balanced. Front end aliment serviced at the same time. With all these corrective actions the vehicles still shakes and requires new tires after 10,000 miles wear. More noticable of the right front side. Reported to service center since purchased in Oct 1999 (tiresize: 65R15)
A D V E R T I S E M E N T S
- Shaker Heights, OH, USA