CarComplaints.com Notes: Say what you will about the styling of the Ford Edge, but the bottom line is owners seem to love this vehicle. That is, of course, except in the case of it's dangerous, worrisome and unexplained issues with random engine stalling.
Our data suggests an early defect trend, as owners of the 2007-2008 models have started posting their accounts of what happens when you're driving down the road and the engine just stops. Some at high speed, some at low speed but always a random shutdown of the engine, electrical and power steering.
Time will tell if this becomes a widespread issue, but there's no drying the seriousness of the problem. With that in mind, we're flagging the Edge with our "Beware of the Clunker" rating until the situation improves.
10.0
really awful
Crashes / Fires:
7 / 0
Injuries / Deaths:
5 / 0
Average Mileage:
17,293 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall. The contact owns a 2007 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The contact called the gene langley Ford Inc dealer (731-784-9311, 3500 eastend dr, humboldt, tn 38343) and it was confirmed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2007 Ford Edge. The contact received notification of NHTSA campaign number:16V384000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called metro Ford of okc ((405) 438-3330, 2800 w I 44 service rd, Oklahoma city, ok 73112) and it was informed that the part was not available. The manufacturer was contacted made aware of the issue and informed the contact that her name will be on the list for when the part became available and did not offer any further assistance. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. I responded to the recall notice and took my vehicle to my local Ford dealership (spikes Ford - mission, tx) and was told twice that they could not fix the issue because my vehicle was not affected by the recall. When I checked with the NHTSA and entered the VIN, NHTSA stated my vehicle was recalled. I then called Ford Motor Company at 1-800-392-3673 and was told that my vehicle was recalled. This is very concerning to me. There are dealerships out there that are lying to their customers. This issue needs to be investigated as soon as possible. So disappointed in Ford.
Takata recall. The contact owns a 2007 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The contact called the livermore Ford Lincoln dealer (925-294-7700, 2266 kitty hawk rd, livermore, ca 94551) and it was confirmed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect. Consumer contacted san leandro Ford when recall was first notified.
Takata recall Ford, the manufacturer, has repeatedly told me they have no parts to fix my car's bad airbags yet. This recall started in 2016 and I am concerned about driving my car. I just wanted you guys to know that Ford hasn't found a remedy yet.
- Mustang, OK, USA
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"takata recall" we received the recall notice in May 2018, we have called our dealer several times, and have been told the replacement parts are not available. So we have had to continue to drive our car with the possibility of airbag failure. This seems unacceptable, and we would like compensation for this issue.
Takata recall. The contact owns a 2007 Ford Edge. The contact received notification of NHTSA campaign number: 17V024000 (air bags). The contact called several dealers including towne Ford (716-662-6500, 3535 southwestern blvd, orchard park, NY 14127) and it was confirmed that the parts were not available. The contact stated that the air bag warning light was illuminated. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The vehicle was not diagnosed or repaired. The failure mileage was approximately 120,000. Parts distribution disconnect.
Takata recall. The contact owns a 2007 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts were not available. The dealer was not contacted but, the manufacturer was contacted and confirmed that parts were not available. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall- I was notified through the mail that my 2007 Ford Edge passenger side air bag was on recall. I made numerous calls to my Ford dealer, the last being June 25, 2018. I was told that they still did not have the replacement air bags in yet and did not know when they would be getting them in.
Takata recall, we received a recall notice in Dec. 2017, though nearly a year has passed there has been no contact by Ford Motor Company to remedy the situation. It is my understanding is is extremely unsafe to operate the vehicle in it's current state. I only want the vehicle restored to a safe operating condition
"takata recall" we have tried reaching out to several dealerships for the past year regarding both of our recall notices (airbag and fuel tank). Every time we received one we have contacted (3) nearby Ford dealerships in grand rapids, every dealership for the past year continues to inform us they do not have the parts and services and to call back in a month. Every month for the past year we have called - still no parts! we are aware this car came from Florida from our report, which we purchased in Michigan. Today, October 26th, 2018 received the settlement claim. It states we cannot be apart of the claims because we have not serviced our vehicle yet. However, we have tried for one full year to get this vehicle serviced! at this point in time, we are now considering hiring an attorney and attending the hearing on December 11th, 2018. We would like to receive notification how to get our recalls resolved and serviced in Michigan, since noparts are available (on-going over one-year of calling). Please contact me directly how we are able to proceed?! [xxx] (formerly [xxx] when purchased the vehicle) bin number [xxx] [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
'takata recall' still awaiting available parts to complete this recall is what I am repeatedly told. This has taken way to long to be fixed, as I am still having to drive this car daily. I really don't feel totally safe driving a car in need of a very sensitive repair and having to Transport my school kids daily as well. I have reached out to local dealerships, which continues to tell me to keep checking back, or just keep waiting to be contacted. A loaner until this problem is resolved would be great, but no such luck with that request either. Continuing to drive an unsafe car just isn't right!
Takata recall. The contact owns a 2007 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags). Airport Ford (8001 burlingtingon pike, florence, ky 41042, 859-371-4750) stated that the part was unavailable and did not know when the manufacturer would send the part. The dealer made no mention of a loaner vehicle option. The manufacturer was contacted. The contact had not experienced a failure. Parts distribution disconnect.
"takata recall" in January 2018 we were notified that the airbags in our Ford Edge were defective, and were being recalled. In addition, we were notified that information would be forthcoming to take our vehicle to our local dealer. Unfortunately, we did not receive notification until May 2018. This May 2018 notification was very clear by informing us that if we were to drive our vehicle without a new airbag replacement would not only endanger our well-being but could also cause serious injury -- even death. So, therefore take our vehicle immediately to our local dealer for prompt replacement. The notification also indicated a loaner vehicle would be supplied -- up to $30 per day while the replacement was taking place at our local dealer. We did as instructed and immediately took our vehicle to our local dealer with this information we received in May 2018. To our disappointment, we were told there are no loaner vehicles available because places like enterprise (and other loaner vehicle agencies) wanted more than $30 per day. Enterprise filed a complaint law suit against Ford Motor Company for a higher reimbursement amount. Therefore, our local dealer informed us to wait until this law suit between enterprise is settled and loaners become available. Since May 2018 until current, we have checked with out local dealer as to the progress being made between Ford Motor Co. And enterprise for a possible loaner. As of this date (Oct. 26, 2018), no change has been made. Meanwhile, our Ford Edge cannot be used because of the impending danger.
Takata recall: I have received 3 notification of the recall on this product-July 2016, Dec.2017, & June 2018 informing me I will be notified by Ford when the repair parts will be in to fix the issue. To date, have not received notification of parts being available. Why is it taking so long to get the parts??
Takata recall dealer said we have to wait for the new airbags there is a shortage. We have been waiting at least a year not being able to use the passenger seat! help
Takata recall- I am still waiting for replacement inflator parts to repair my 2007 Ford Edge. I am renting a vehicle but that cost $ 2,000 per month. With the airbag light on it will not pass inspection which expired 08/31/2018 and the car sits in my front yard. When will these parts be available to Ford to repair my car?
A D V E R T I S E M E N T S
- Humboldt, TN, USA