This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving on a city street, my brakes stopped functioning properly and the brake pedal felt spongy and made a hissing noise when I pressed down on it. Ford has issued extended warranty coverage (13N02) for this exact problem but denies it for my car, even though it is the same make/model/year that has had the issue. Many others have had the same issue and are denied the extended warranty as well. They know they have a problem but wont fix it. That is extremely dangerous
During a two hour road trip, exited the highway (65 mph) and went to apply brakes while driving straight, only to have the pedal go nearly to the floor with significant loss of braking. Over an extended stopping distance was able to get the car to slow down and get it under control. Luckily no one was in front of me. Pulled off road, rested a few minutes with car running. Cautiously returned to the road and brakes began operating normally again. Had previously happened to wife (five months earlier) while driving approx. 30 mph and brought to independent mechanic who couldn't replicate the problem and said brakes checked out fine. This is an intermittent problem just waiting for a tragedy to occur.
Our Edge passed 100K miles without any real issues. Soon after 100K, we started having issues with the brakes at low speeds (<10ph). Stepping on the brake would not immediately stop the car and we really had to push it down hard to get to a jerky stop. Over the course of 2-3 days, we started noticing it when decelerating from higher speeds. When we took it in, we were told it was the break booster and was very common for this year, make, and model. I can't speak for any more about issue, but see that it is common among the complaints here.
Upon applying brakes, there was a hissing noise. When putting vehicle into park, there is a high pitched whine. When driving, sometimes the vehicle stops normally, sometimes the brake pedal feels spongy, sometimes I had to stand on the brakes and hope it would stop. Several times, I thought it was not going to stop. I have read that this vehicle make has experienced multiple years of manufacturing with the same problem: Faulty brake booster. There have been recalls for the same vehicle make for multiple years. I contacted the Ford Motor Company's customer service on multiple days only to be told that there is no recall available for my VIN number. There is a noticeable pattern here, one that can be traced to the use of faulty brake boosters. Someone could die as a result. Please help me fix this continuing problem.
On three occasions, the brake pedal has to be pushed all the way to the floor making iit unsafe to try to stop. On July 29, 2020, this happened and the brakes had to be pushed all the way to the floor and would not go back to normal. It is now in the shop.
- Rockwall, TX, USA
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The contact owns a 2013 Ford Edge. The contact stated that while his wife was driving 5 mph, excessive force was needed to depress the brake pedal. The contact stated no warning light was illuminated. The driver continued to drive to her destination. The vehicle was taken to coughlin Ford of pataskala located at 9800 worthington rd, pataskala, oh 43062, (800) 920-3914, to be diagnosed. The contact was informed that the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 76,542.
On multiple occasions and various speeds, on freeway and side roads etc, the brake pedal was hard and it was difficult to stop the vehicle safely. The brake booster was diagnosed by a certified technician that is a family member. The dealer indicated there is no recall for this issue and the vehicle has 90K on the odometer,
My brakes aren't working properly. Very dangerous. I'm told it's a brake booster, some 2013 Ford Edge have been recalled but not mine! the brakes feel very squishy and will not stop car quickly, especially going downhill. I'm very afraid to drive it. My car is still under 150,000 miles and 10 years. Other 2013 Edges are being covered under extended warranty and csp 13 N02, but not mine.
I was coming to a stop light on city street after going approx 35 mph and when I pushed on the brakes, my foot went to the floor without the brakes working. This happened a couple of times in quick succession. Then on 3rd attempt, the brakes worked. This has happened to me 3 times in past 6 months.
Brake pads had been changed 8/19. Beginning 7/20, considerable effort was needed to engage the brakes. The pedal would be nearly to the floor before fully engaging. With the car in motion, we were concerned that we wouldn't stop in time.. the car was taken to our auto shop where the mechanic discovered there was a problem with the brake booster. He mentioned that ours was the third Edge he has worked on with this same problem.
The contact owns a 2013 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed and went to the floorboard without warning. The vehicle was towed the gosch Ford hemet located at 150 carriage cir, hemet, ca 92545, where a diagnostic test was recommended. The technician stated that should the failure be caused by the brake booster; the vehicle would be repaired free of charge since the brake booster was recently replaced. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 101,000.
I was driving my 2013 Ford Edge and came to a stop sign (on a city street). The brakes stopped but the break pedal felt "spongy". the break pedal continue to go down and I heard a noise. With the break pedal still down my car started rolling. I drove straight to my mechanic. He said it was a break booster problem. He printed out customer satisfaction program 13N02 for me. I slowly drove home on back streets and almost ran through a red light because the brakes failed again. I had to constantly pump them to get it to stop. Ford has recalls on this problem but the Ford customer service (at 800-392-3673) said my vehicle was built at the Oakville assembly plant in July 2013 instead of from May 3, 2010-March 28,2013 therefore my Ford is not on their recall which I feel it definitely should be.
Brake pedal is hard to depress but work as though it lost power brake feature. Hear a whistling noise when depressing brake inside cabin. Brake pedal fine initially after car has sat but after running a while, like on cruise control, the brake pedal becomes very hard to depress.
The contact owns a 2013 Ford Edge. The contact stated that while driving at various speeds and depressing the brake pedal, an abnormal sound was heard. The vehicle was taken to autonation Ford torrance (3111 pacific coast hwy, torrance, ca 90505), where the brake booster was replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was 23,627.
Exiting a ramp from a freeway my 2013 Ford Edge did not respond when applying the brakes and almost causing a rollover for myself and wife. I was able to get the car stopped by applying hard pressure to the brake pedal. The Edge has a hard pedal and a hissing sound. The Ford dealership I took it into today in bartow Florida tells me it's the brake booster and needs replacing. Cost just under $1000 however it also has a Ford satisfaction warranty 13no2 in affect for the 2013 Ford Edge. I was told my 2013 Edge is not part of the recall. Why?
Car took very long to stop. I had to keep pumping the brakes to make it stop. If I just kept the brakes pressed down without pumping the car kept rolling. This happened whenever I had to stop at a light or a stop sign. I brought the car to a Ford dealer and they said it was the master cylinder. I had that replaced and I still had the same problem. I went on a website and found out there was a recall on Ford Edges that was exactly my problem and it said it was caused by a leak in the brake booster. I brought the car back to Ford and they replaced the brake booster and this solved the problem. However I was told that my car was not part of the recall so I had to pay for all of the costs.
I had a problem with my Ford Edge braking system specifically involving the brake booster. I was driving at about 40 mph when I started to apply the brake and heard a 'hissing' noise and the brake pedal became 'mushy' and almost totally unresponsive. I was able to brake but the braking distance was increased and had to pump the brakes to get them to respond. I researched the issue and found that Ford had issued a tsb (13N02) regarding the booster. It described the problem I had involving that model year and place of manufacture of my vehicle (Oakville, Ontario). I took the vehicle in for repairs but was told that the issue I had was not covered by the bulletin because my vehicle did not have the part in question. I challenged Ford and even called their customer service but was told even though my concern was identical, it was not covered. I voiced how concerned I was due to the exactitude of the problem and my safe use of the vehicle but was repeatedly denied. I am now asking NHTSA to help resolve the issue altogether and have Ford pay for the repairs.
When approaching a stop sign with my 2013 Ford Edge (79000 miles), the brake pedal was extremely hard to push and the vehicle entered the intersection. It did stop after applying much pressure on the brake pedal. This happens very frequently now. I am afraid it will not stop at all at some point in the future.
A D V E R T I S E M E N T S
- Barrington, RI, USA