The contact owns a 2016 Ford Edge. The contact stated while driving approximately 15 MPH, the vehicle stalled. The check engine warning light illuminated on the instrument panel. The contact took the vehicle to the local dealer who diagnosed with a faulty ignition coil and an unknown fluid leak. The vehicle was not repaired; however, the mechanic reset an unstated module. The manufacturer was not notified of the failure. The approximate failure mileage was 94,492.

- North Billerica, MA, USA

I had a engine warning light come on so I knew about the one recall for brake lines so I took my vehicle to a Ford dealership in Murfreesboro to fix the recall and to find out why the engine warning light came on, so they gave me a ride home. They asked me to leave my vehicle so these 2 things could be completed and checked out. 2 days had gone by and they finally call to tell me, my car was ready so I got a ride to the dealership to find out what was going on! One of the employees said recall was completed but he said my engine would need to be replaced, because coolant was coming through a cylinder and going into my engine and it would cost me $8,700 to fix!! Now mind you I have only had my car for 2 yrs! I-??m disabled and need my car for my doctors appointments! I-??m still paying on my car and I have to carry full coverage insurance because it-??s financed!! So he told me I could mess my vehicle up further if I continue to drive it this way, so the vehicle is sitting in front of our house and I have not driven it since! My complaint # 1145819! I-??m widowed so I have to rely on my children to take me where I need to go, which is a big inconvenience for us all! My sister had the same EXACT problem with her 2016 Escape and it was recalled, why not my 2016 Edge, it-??s doing the EXACT same thing just different models! Please help me I-??m paying on my auto which is financed and full coverage insurance on a vehicle that doesn-??t run!! I need my vehicle very badly, can we trade vehicles" Or I-??ll be happy if you can just fix the problem, they will have to tow it though because it-??s not running now!! It has over 100,000 PLEASE, PLEASE, PLEASE HELP ME! I-??m disabled, widowed, and on a fixed income so please have MERCY on me!!! I can-??t deal with anymore disappointments!! My phone is set up to not answer any calls not in my contacts, so please leave a message and I-??ll call you right back! PLEASE HELP ME!!! Can you possibly make an exception, because of my predicament??"

- Murfreesboro, TN, USA

The contact owns a 2016 Ford Edge. The contact stated that the check engine warning light was illuminated. There was white smoke emerging from the exhaust. The contact stated that the engine was making a whining sound. The vehicle was taken to an independent mechanic and the contact was informed there was coolant in the cylinder. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was contacted but no further assistance was provided. The approximate failure mileage was 104,000.

- Waterford, MI, USA

The contact owns a 2016 Ford Edge. The contact stated while driving 70 MPH and depressing the accelerator pedal, the vehicle started to shudder and shake with the check engine warning light illuminated. The contact took the vehicle to an independent mechanic who inspected the vehicle and determined that the coolant level was extremely low. The contact stated that the coolant level was topped off however, the failure persisted. The contact took the vehicle to the local dealer who diagnosed the failure as a coolant leak entering the engine and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.

- Saint Robert, MO, USA