Notes: The 2004 Ford Escape looks pretty good compared to other Ford Escape model years, but still has a trend of transmission problems, and engine problems from the NHTSA complaint data — so it's not a model year we can recommend.


really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
120,018 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Ford Escape suspension problems

suspension problem

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2004 Ford Escape Owner Comments (Page 7 of 7)

« Read the previous 20 complaints

problem #5

Jun 082013


  • 197,000 miles


The contact owns a 2004 Ford Escape. The contact stated that the passenger rear shock mount penetrated the vehicle. The vehicle was taken to the dealer where it was found that the shock mount had become perforated due to rust. The vehicle was not repaired. The manufacturer was contacted about the failure. The failure mileage was 197,000. The VIN was not available.

- Gilberts, IL, USA

problem #4

Jun 012013

Escape 6-cyl

  • 140,000 miles
Son came home from college. Banging noise noticed when sister riding with him coming from right rear of vehicle. Upon inspection at oil change garage it was noticed that right rear shock mount had completely corroded and broken off from the wheel well sheet metal. Vehicle not drivable in that condition as wheel could possibly break off or at the least poor handling of vehicle. Online search came up with similar complaints for 2003/2004/2005 Escapes. Called Ford but no recall has been issued so owners out of luck for very expensive fix.

- Evansville, WI, USA

problem #3

Apr 012013


  • 165,700 miles
My daughter noticed her Escape wasn't driving right it was traveling sideway`S down the highway, I noticed her front tire`S were worn, especially the passenger`S front, it was worn on the outside. I spoke with a Ford mechanic that suggested new tire`S and a front end alignment, she had that service done, which did not make the vehicle drive any differently. She then took the vehicle back in for service in which now the vehicle was dog tracking when driving and was then informed that the wheel well`S were totally rusted through and that they would not replace the rear shocks because of it. There are several hundreds of other Ford Escape owners whom have expressed the same concern. The whole rear end has apparently shifted out of line, because of the rusted out wheel well`S that attach to the shock`S to hold the rear end in alignment. This is a huge safety issue, and Ford is not doing anything about it. This issue doe`S not just include 2004 model`S, it has also been brought to my attention, that even a new 2013 model has the same problem. Please have this issue investigated it is a serious safety issue.

- Glasford, IL, USA

problem #2

Mar 082012


  • 150,000 miles
When taking my Escape in for an oil change, the mechanics pointed out to me that the rear passenger shock mount was almost completely rusted out. I took it for an estimate that day and could not immediately afford the repairs. Within a few days the shock had completely broken through the mount and into the passenger compartment with only normal roadway driving. Only the rear passenger wheel well has this problem. Online research with other Escape owners shows this is a common problem that Ford knows about and even acknowledges as a manufacturing defect but will not cover.

- Kalamazoo, MI, USA

problem #1

Aug 072008

Escape 6-cyl

  • Automatic transmission
  • 51,000 miles
The contact owns a 2004 Ford Escape. While pulling into the driveway at a low speed, the bolt on the passenger side lower control arm rotted/rusted from the inside. The dealer stated that there were no recalls for this failure. The vehicle has a three year/36,000 mile warranty. There were no warnings prior to the failure. The failure mileage was 51,000. Updated 09/09/08 updated 09/09/08.

- Hughesville, PA, USA

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