This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I brought my car in for the recall to be fixed on 1/2/18 and the Ford dealership just reprogrammed my torque sensor. On 5/24/18 my car was back in the dealership for having about 8" of play in my steering wheel. They said that was not due to the recall and charged $299.19 to fix a U joint. My steering wheel constantly shakes, including while idling and driving on the interstate, while turning, etc. My wrench light and traction control light comes on randomly. They say that the steering column is failing. They say that it is dangerous to drive but deny that it has anything to do with the recall.
The contact owns a 2008 Ford Escape. While driving 35 mph, the steering wheel failed and the power steering assist fault indicator illuminated. The contact was unable to steer the vehicle. The vehicle was taken to lindsay Ford of wheaton (11250 veirs mill road, wheaton, md 20902) where it was diagnosed that the power steering failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that there were no recalls. The contact was informed to call NHTSA to file a complaint. The failure mileage was 154,063.
Epsa has failed. Drove to work and ran errands after work with no problems. Went to drive sister to work and could barely turn the steering wheel. Did not know car did not have power steering reservoir or need fluid. Car is drivable but very hard to turn. Did not know of any recall on this part until I looked up issue on the internet. Extremely disappointing that Ford knows about this and fails to inform their customers. Now looking at expense I really cannot afford.
Electric power steering went out while driving down the highway at 75 mph. Same safety recall with other vehicles with this make and this model and year number.
- Weatherford, TX, USA
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The front passenger brake caliper keeps seizing. I replaced it in July along with the rotor and pads and now its started seizing yet again. The steering shaft U joint wears out easy and causes the steering to become loose.
Vehicle was running, but stopped and steering wheel would rattle/shake side to side. After vehicle was parked overnight, when vehicle was started up the next morning the power steering was no longer operational so vehicle was turned off and not moved. Two days later, vehicle was started up again and power steering was still not working. Vehicle was taken to a repair shop who noticed a recall that would cover the repairs, however, according to Ford (landmark Ford dealership, tigard, or) the repairs would not be covered under the recall. In 2014 a recall notice was issued for the make, model, year of vehicle but no notice was received by owner. The 2014 recall doesn't seem to be resolved.
When in idle, park or or in drive. The cars sterring wheel wouls shake. Just shake like it was violent rattle, not the whoke car just the sreering wheel. Like if it were havibg a seizure. Like wise happens when its driven
The contact owns a 2008 Ford Escape. The contact stated that the steering wheel made an abnormal rattling noise and failed to move. There were no warning indicators illuminated. The vehicle was taken to an independent mechanic who stated that the power steering module needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to NHTSA. The failure mileage was 200,000.
2008 Ford Escape. Consumer writes in regards to loss of power steering. The consumer stated the vehicle experienced a failure that was covered under a recall, but had expired prior to it's purchase. The vehicle was tested for the recall with the prior owner, but only a software update was performed no work was completed due to no error codes.
The contact owns a 2008 Ford Escape. While driving 35 mph, the contact attempted to make a right turn and the steering seized. Also, the power steering assist fault warning indicator illuminated. The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was contacted and did not assist. The failure mileage was approximately 215,000.
The contact owns a 2008 Ford Escape. While driving 15 mph, the steering seized. The contact almost crashed into a barn due to the failure. There were no warning indicators illuminated. The vehicle was towed to anderson Lincoln Ford (2500 wildcat dr, Lincoln, ne 68521, (402) 458-9800) where it was diagnosed that a new steering system needed to be installed. The vehicle was supposed to be repaired; however, a system patch up was completed instead. While the contact's spouse was driving 20 mph, the failure recurred. The vehicle was towed to hawk eye Ford (2027 us-34, red oak, ia 51566, (712) 623-5147), but was not diagnosed or repaired. The manufacturer was made aware of the failure and provided no assistance. The failure mileage was 270,000.
The contact owns a 2008 Ford Escape. The contact stated that the vehicle was repaired per NHTSA campaign number: 14V284000 (steering) by bob maxey Ford of howell, Inc. (2798 E grand river ave, howell, mi 48843, (517) 545-5700); however, the remedy failed. While reversing out of a parking space, the electric power steering (eps) failed. The eps indicator flashed and the steering wheel seized. The vehicle was turned off and back on, but the eps continued to fail intermittently. Bob maxey Ford of howell and brighton Ford (8240 grand river ave, brighton, mi 48114, (810) 227-1171) were contacted and indicated that further diagnostic testing was needed to determine if the steering column needed to be replaced. The contact stated that the wrench symbol was also flashing on the instrument panel. The vehicle was not included in NHTSA action number: DP15001 (steering). The manufacturer was notified of the failures. The failure mileage was not available.
Power steering assist fault. Recall 14S05. Software update performed now the torque sensor has failed. Ford dealer says the repair is the responsibility of the vehicle owner.
Was driving vehicle in city, suddenly lost power steering, nearly wrecking. I got car to mechanic, he said the steering shaft torque sensor was bad. He also stated that there was a recall from Ford for this. I called Ford because the year and model did match the recall. #14S05. I was told by Ford that this vehicle was not covered. I reluctantly paid out of pocket to repair because this was dangerous. I do find it coincidental that there was a recall for this same exact thing on this vehicle, but was told this one was not covered any help would be appreciated, this is an unsafe condition.
Power steering assist fault with complete loss of power steering. Recall repair in 2014 only reprogramed the steering module did and not replace defective parts. Problem started when turning into driveway, dashboard warning alerted power steering assist fault with complete loss of power steering. Should be another recall to replace defective sensors.
A D V E R T I S E M E N T S
- Sturgis, SD, USA