This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My daughter started to drive her car when the steering quit working. I drove it home without the power assist. It was hard to turn. Now I need a new steering column. This failed without warning and had no codes able to read on a code reader. Had to take dealer to use a Ford computer to read what is going on.
I have been having multiple problems with this vehicle. I went and got the power steering recall fixed 1 yr to maybe 2 yrs ago and Ford said it was fixed. Now I'm having power steering going out while driving and car pulls to the right. I then turn the vehicle off and back on and it goes back to working correctly. I went back to Ford and they said that the recall has been fixed and closed out and nothing they can do. Now I'm having power steering still going out and now all my lights (ABS, traction control, tire, air bag, anti theft light). After spending 200 at Ford they told me ECM is bad and need to replace. Almost 500 at Ford for keys to be programmed to new computer I am still having same problems and Ford wants me to spend more money to see what the next step is.
Park the car went and pay a bill came back out start the car no power steering could not turn the wheel no power steering. Bought car in 2012 carriage Ford used.
The contact owns a 2008 Ford Escape. While driving 2 mph in reverse, the steering ability seized. The vehicle was not taken to a dealer to be diagnosed or repaired. The contact stated that the vehicle exhibited the same symptoms as listed in NHTSA campaign number: 14V284000 (steering), but the manufacturer stated that the VIN was not included. The failure mileage was approximately 120,000.
The power steering just stopped working, and had a hard time trying to steer the car in traffic, this is hard to try and turn the wheel. If this happed in a lot of traffic it could be a wreck. I think Ford should be held to fix this problem. I was stopped at a light I did not have a wreck but it was a surprise when I tried to turn the corner.
- Brownsville, OH, USA
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The contact owns a 2008 Ford Escape. While driving various speeds, the steering wheel seized. The vehicle was not diagnosed or repaired. The dealer and manufacturer were not made aware of the failure. The failure mileage was 187,000.
Power steering failed because of a bad sensor. Ford dealer said programming was covered in a recall not repairing the hard part that failed. Steering was possible with huge amount of effort with the bad sensor.. replaced sensor and the vehicle's power steering was restored.
Lost power steering assist for a couple of seconds making a right turn at lower speed. After sitting for 10 hours, started car and had no power steering assist when backing up. Vehicle has recall 14S05. Recall is as follows: If vehicle has code B2278, replace power steering torque sensor. If vehicle has code B3142 or B2277, replace steering assembly. If no codes stored, reprogram pscm and ic module. My car had no codes June 2016 and reprograming was done. Two years later, I have no power steering and code B2278. Power steering torque sensor is defective. Dealer/manufacturer states recall was already done and will not perform sensor replacement.
Steering system fault appears on dash...making the wheel lock up in drive or turning.when I was parking steering was extremely hard please recall this matter I seen in 2006 a recall on google on the date of 11/1/2018... Ford will say there are no such thing its extremely dangerous as well as a defect that came out of bo where
Electric steering pump turns off when steering while driving on highway. The steering angle sensor quits working causing the electric steering pump to turn off. This in turn makes the vehicle hard to steer when driving and may cause a accident.
The contact owns a 2008 Ford Escape. The contact stated that while driving about 20 mph, the steering wheel seized. The power steering fault light illuminated. The vehicle was pulled to the side and was later driven to an independent mechanic. The dealer was not called. The manufacturer was made aware of the failure and stated that there was no recall. The vehicle was not repaired. The failure mileage was approximately 200,000.
On 10/25/2018, my daughter was driving her 2008 Ford Escape and the steering wheel became extremely difficult to turn. She completely lost power steering. This occurred in traffic and she was not able to continue steering the car. No warnings or codes appeared. This was a very dangerous and scary situation that could have resulted in her having an accident and perhaps killing someone or herself. The vehicle was towed to a dealership in birmingham, al (long-lewis Ford) and diagnosed with code B2278/needs steering column assembly. I immediately started contacting Ford as this was certainly a safety issue. After talking with a supervisor, they informed me that safety recall 14S05 was completed on the car on July 2014, 2018 at Ford square of mount vernon in mount vernon, il so there were no recalls available at the time. I proceeded to contact that dealership and found out that they only reprogrammed the pscm since the car didn't have a fault code. I did not own the car during this time since I purchased it 5 months later. Intermittent issues occurred after the purchase while traveling on the highway but were told by the dealership that everything was ok. Again, no warnings or codes appeared. I have been told by Ford mechanics that the reprogramming of the pscm removed Ford from responsibility and now owners are stuck with an expensive car repair. Several dealerships have stated that Ford was negligent in correcting the problem and now more cars are starting to see the problem and causing everybody on the road to be at risk of an accident, possibly resulting in death. The car has 113,000 miles on it and it will be repaired at long-lewis Ford at my expense which is very costly. The car was assembled at the Kansas City plant which was the subject of the recall.
Power steering went out on 2008 Ford Escape when turning out of parking lot. Took it to mechanic; he said there's a recall (14S05) on it. I called my local Ford dealer's service department, they ran the VIN # and said there's no open recall. The info I've gathered states that it's on models assembled in Kansas City, and my Escape was assembled in Kansas City, according to VIN. I've found other complaints about this online. I remember taking it in for a recall a couple years ago but don't know what it was for; and I'm learning that Ford only fixed the software but not the parts related to this recall. I think this is highly questionable and needs to be investigated.
Power steering went out after having truck for only 6 months. I have to get suspension problems fixed every other month. And the muffler every other month.
The contact owns a 2008 Ford Escape. While attempting to reverse out of a parking space, the power steering became very difficult to turn. The vehicle was taken to an unknown independent mechanic who determined that the steering torque angle sensor was defective and needed replacement. The contact stated that willis Ford (15 N dupont boulevard, smyrna, de 18877) performed a software update of the power steering per NHTSA campaign number: 14V284000 (steering) in 2015. The dealer only performed the software update and did not replace the parts. The vehicle was not repaired for the recent failure. The manufacturer was notified of the failure. The approximate failure mileage was 130,000.
My 2008 Escape (built Nov '07) had rcl 14S05 performed Nov 2014 when there were no steering symptoms. Had car in for new tires on my own dime, dealer wanted to do open recall. I let them. In 2007 and ever since, my steering went bad. Intermittently the wheel rocks idling in park. Always lack of assist parking manuevers, depending on ambient temp. I seek Ford to re-open recall 14S05 to fix this steering lack of assist design problem. It is bait and switch for Ford to call the recall closed if you had reflash done at early point in time when steering design flaw exists that rides with vehicle for its lifetime. Or reimburse/send me new steering torque sensor.
The contact owns a 2008 Ford Escape. While operating the vehicle, the steering wheel became difficult to turn in either direction. The vehicle was taken to an independent mechanic who diagnosed that the torque sensor was faulty and needed to be replaced. The vehicle was not repaired. Approximately four months later, while driving, the power steering completely failed and the steering wheel was very difficult to turn. The cause of the failure was not diagnosed. The local dealer (broadway Ford, 1010 South military ave, green bay, wi) was notified of the failure, but no assistance was offered. The manufacturer was also notified. The owner was informed that the VIN was not included in NHTSA campaign number: 14V284000(steering), but the contact indicated that the vehicle experienced the same failure listed in the recall. The failure mileage was 135,000. The VIN was invalid.
The automatic steering stopped working while my daughter was driving on a busy city street 30 mph last night. As she slowed and tried to correct, she was unable to avoid a collision as a result. This is the second time this has occurred to a second daughter. After investigating this issue following the most recent iss, it is obvious that Ford was negligent during the recall repair. Ford recalled this safety issue, but only updated software rather than fixed the issue. This was a design failure by Ford putting people, including my daughters at risk. People have indicated that this repair will cost between $3,500 and $5,000. As this was identified as a previous potential failure due to the Ford engineering deficiency, how can they be exonerated from responsibility.
A D V E R T I S E M E N T S
- Nashport, OH, USA