This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
After sitting at a stop light for about 30 seconds, I started to make a left turn. As I started to, the power steering in my SUV stopped working, a dashboard light turned on (didn't see which one), and an audible warning alert turned on. I had trouble turning the vehicle, thinking I might not be able to keep the car on the road, but everything went back to normal a few seconds after completing the turn. It did not happen again after driving the car home (a few miles). I have not driven it since this happened.
My car is in the shop for an unrelated issue, and after completing repairs my mechanic took the car out for a test drive. While driving my car the power steering failed and my mechanic checked and there is a recall for this issue for this model year for this issue but my VIN does not fall within the parameters for the recall.
The contact owns a 2008 Ford Escape. While the vehicle was at a stop light, the steering wheel rocked back and forth without warning and the power steering failed. The vehicle was taken to anderson's rock river Ford (815-229-0510, located at 224 N alpine rd, rockford, il 61107) where it was stated that the vehicle was previously repaired per NHTSA campaign number: 14V284000 (steering). The manufacturer was made aware of the failure and offered a discount toward the repair cost. The vehicle was repaired. The failure mileage was approximately 75,000.
Contacted barber Ford and dropped off vehicle for power steering recall NHTSA 14V284000 Ford number 14S05 at 8 am on 9/11/18 was told will be done same day got call 11 am was told part not there needs to be ordered will be done tomorrow 9/12/18. Never got a call from barber Ford. Called at 11 am today 9/12 was told should be done by end of day. Never got another call. Called after 4 and get voicemail saying no one available leave message. Never got a callback.
In 2014 I took my Escape into Ford for the recall. Weeks later, the steering wheel started to shake...then became impossible to turn. Ford said I'd have to pay $1600 to get the steering torque sensor replaced, and their part on the recall was done with hooking it up to a computer. But I couldn't turn it. I drive a 3 year old, and I am not able to pay to fix or buy something new. I bought a Ford bc I thought they cared about safety. And stood behind their product. I put lives in danger bc I need to work. And I have to drive there. Help!!!!
- Edmonton, AL, USA
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The contact owns a 2008 Ford Escape. While driving 45 mph, the vehicle became difficult to steer and the "need service" warning indicator illuminated. The dealer was not contacted. The vehicle was not repaired. The manufacturer informed the contact that the vehicle was not included in NHTSA campaign number: 14V284000 (steering) and referred her to NHTSA. The failure mileage was 190,000.
The contact owns a 2008 Ford Escape. While driving approximately 10 mph and attempting to make a turn, a clunking noise was heard from the steering column. There were no warning indicators illuminated. The dealer was not called. The manufacturer was not made aware of the failure. The failure was not diagnosed. The failure mileage was approximately 62,000.
Lost my power steering as I was driving at a high rate of speed almost rolled and crashed the vehicle. This is a known problem and Ford I S simply doing nothing about it. Please do something before someone gets badly hurt or killed. This vehicle was taken into the dealer for a recall 14S05 on Jan. 1st 2018. They simply did a computer update and this did not repair the vehicle. Someone needs to hold Ford accountable.
The power steering would intermittently go in and out while driving causing near accidents and it could've been a lot worse if I had not been cautious or strong enough to turn the vehicle manually. It completely went out and makes it extremely difficult to drive and almost impossible to turn at times.
The contact owns a 2008 Ford Escape. The contact stated that the steering wheel seized without warning. The contact stated that the vehicle started showing the same symptoms as listed in NHTSA campaign number: 14V284000 (steering), but the recall was closed. The vehicle was taken to germain Ford of beavercreek (2356 heller dr, dayton, oh 45434, (937) 429-1300) where it was diagnosed that the power steering was faulty. The dealer stated that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 152,000.
Recall 14S05. Dealership updated module 8/19/14. Torque sensor failed May 2018 causing an unsafe incident on the freeway. My complaint is that Ford would not replace the part without charge. Had to replace the part at a cost of about $800. After discussion with Ford dealership and their refusal to replace part at their cost we had another repair shop replace the part. Vehicle is out of warranty at this point but a recall item should be honored at whatever point said part fails for consumer. It is a known problem and has been recalled. If the part wasn't bad it would not have failed. Please consider requiring that Ford should extend the replacement and/or reimbursement period of these parts at no charge to consumers.
Complete loss of power steering. Ford provided computer flash as part of recall 14S05 in 2014 but needed new steering angle sensor in 2018. The recall was not fixed by the new computer software yet that satisfied the recall requirement for Ford. Major safety issue and financial burden of $701.51
I drove the car off the highway and onto the town road, driving slowly and the power steering wen out. I was only able to turn the wheels using manual steering for the next half hour as I drove home. When I parked the car and let it sit and then restarted the engine, the power steering came on.
Ok as I was making a right turn off the highway I felt my steering wheel tighing up to point I have to a make sudden stop because of the loss steering.look it the message center lost message showing passages air bag off. Showing check brake system.showing battery light on lost thing going message center.
Came out from coffee shop to my parked car and started car and steering was extremely stiff. Hard to steer like power steering not working. Difficult to steer at low speeds. Drove to nearby mechanic with hazards on.
When I was trying to back out of a parking spot from a recent errand I realized my wheel was not allowing me to steer. I was already half way out and could not do anything but to pull as hard as I could to get it to turn as this was not safe to leave as is. I am thankful that I was a street away from home and did not have to make any major turns as I had to make sure to get myself and my occupant to safety. I had no turning ability and was using all my power to turn the wheel as best as I could just to get us back home. If we had lost our steering in any other situation such as while driving down the highway or city street I can't imagine what would have happened to us.
I have experienced loss of power streering and have a dashboard alert. Computer testing states the P2278 streering torquie angle sensor needs to be replaced. The symptoms are the same as the Ford 14S05 recall: Summary: Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the electric power steering (eps) assist. I purchashed this vehicle used in August 2015. The power steering when out in February, 2016.
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- Fort Collins, CO, USA