This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 2008 Escape (built Nov '07) had rcl 14S05 performed Nov 2014 when there were no steering symptoms. Had car in for new tires on my own dime, dealer wanted to do open recall. I let them. In 2007 and ever since, my steering went bad. Intermittently the wheel rocks idling in park. Always lack of assist parking manuevers, depending on ambient temp. I seek Ford to re-open recall 14S05 to fix this steering lack of assist design problem. It is bait and switch for Ford to call the recall closed if you had reflash done at early point in time when steering design flaw exists that rides with vehicle for its lifetime. Or reimburse/send me new steering torque sensor.
The contact owns a 2008 Ford Escape. While operating the vehicle, the steering wheel became difficult to turn in either direction. The vehicle was taken to an independent mechanic who diagnosed that the torque sensor was faulty and needed to be replaced. The vehicle was not repaired. Approximately four months later, while driving, the power steering completely failed and the steering wheel was very difficult to turn. The cause of the failure was not diagnosed. The local dealer (broadway Ford, 1010 South military ave, green bay, wi) was notified of the failure, but no assistance was offered. The manufacturer was also notified. The owner was informed that the VIN was not included in NHTSA campaign number: 14V284000(steering), but the contact indicated that the vehicle experienced the same failure listed in the recall. The failure mileage was 135,000. The VIN was invalid.
The automatic steering stopped working while my daughter was driving on a busy city street 30 mph last night. As she slowed and tried to correct, she was unable to avoid a collision as a result. This is the second time this has occurred to a second daughter. After investigating this issue following the most recent iss, it is obvious that Ford was negligent during the recall repair. Ford recalled this safety issue, but only updated software rather than fixed the issue. This was a design failure by Ford putting people, including my daughters at risk. People have indicated that this repair will cost between $3,500 and $5,000. As this was identified as a previous potential failure due to the Ford engineering deficiency, how can they be exonerated from responsibility.
After sitting at a stop light for about 30 seconds, I started to make a left turn. As I started to, the power steering in my SUV stopped working, a dashboard light turned on (didn't see which one), and an audible warning alert turned on. I had trouble turning the vehicle, thinking I might not be able to keep the car on the road, but everything went back to normal a few seconds after completing the turn. It did not happen again after driving the car home (a few miles). I have not driven it since this happened.
My car is in the shop for an unrelated issue, and after completing repairs my mechanic took the car out for a test drive. While driving my car the power steering failed and my mechanic checked and there is a recall for this issue for this model year for this issue but my VIN does not fall within the parameters for the recall.
- Monroe Township, PA, USA
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The contact owns a 2008 Ford Escape. While the vehicle was at a stop light, the steering wheel rocked back and forth without warning and the power steering failed. The vehicle was taken to anderson's rock river Ford (815-229-0510, located at 224 N alpine rd, rockford, il 61107) where it was stated that the vehicle was previously repaired per NHTSA campaign number: 14V284000 (steering). The manufacturer was made aware of the failure and offered a discount toward the repair cost. The vehicle was repaired. The failure mileage was approximately 75,000.
Contacted barber Ford and dropped off vehicle for power steering recall NHTSA 14V284000 Ford number 14S05 at 8 am on 9/11/18 was told will be done same day got call 11 am was told part not there needs to be ordered will be done tomorrow 9/12/18. Never got a call from barber Ford. Called at 11 am today 9/12 was told should be done by end of day. Never got another call. Called after 4 and get voicemail saying no one available leave message. Never got a callback.
In 2014 I took my Escape into Ford for the recall. Weeks later, the steering wheel started to shake...then became impossible to turn. Ford said I'd have to pay $1600 to get the steering torque sensor replaced, and their part on the recall was done with hooking it up to a computer. But I couldn't turn it. I drive a 3 year old, and I am not able to pay to fix or buy something new. I bought a Ford bc I thought they cared about safety. And stood behind their product. I put lives in danger bc I need to work. And I have to drive there. Help!!!!
The contact owns a 2008 Ford Escape. While driving 45 mph, the vehicle became difficult to steer and the "need service" warning indicator illuminated. The dealer was not contacted. The vehicle was not repaired. The manufacturer informed the contact that the vehicle was not included in NHTSA campaign number: 14V284000 (steering) and referred her to NHTSA. The failure mileage was 190,000.
The contact owns a 2008 Ford Escape. While driving approximately 10 mph and attempting to make a turn, a clunking noise was heard from the steering column. There were no warning indicators illuminated. The dealer was not called. The manufacturer was not made aware of the failure. The failure was not diagnosed. The failure mileage was approximately 62,000.
Lost my power steering as I was driving at a high rate of speed almost rolled and crashed the vehicle. This is a known problem and Ford I S simply doing nothing about it. Please do something before someone gets badly hurt or killed. This vehicle was taken into the dealer for a recall 14S05 on Jan. 1st 2018. They simply did a computer update and this did not repair the vehicle. Someone needs to hold Ford accountable.
The power steering would intermittently go in and out while driving causing near accidents and it could've been a lot worse if I had not been cautious or strong enough to turn the vehicle manually. It completely went out and makes it extremely difficult to drive and almost impossible to turn at times.
The contact owns a 2008 Ford Escape. The contact stated that the steering wheel seized without warning. The contact stated that the vehicle started showing the same symptoms as listed in NHTSA campaign number: 14V284000 (steering), but the recall was closed. The vehicle was taken to germain Ford of beavercreek (2356 heller dr, dayton, oh 45434, (937) 429-1300) where it was diagnosed that the power steering was faulty. The dealer stated that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 152,000.
Recall 14S05. Dealership updated module 8/19/14. Torque sensor failed May 2018 causing an unsafe incident on the freeway. My complaint is that Ford would not replace the part without charge. Had to replace the part at a cost of about $800. After discussion with Ford dealership and their refusal to replace part at their cost we had another repair shop replace the part. Vehicle is out of warranty at this point but a recall item should be honored at whatever point said part fails for consumer. It is a known problem and has been recalled. If the part wasn't bad it would not have failed. Please consider requiring that Ford should extend the replacement and/or reimbursement period of these parts at no charge to consumers.
Complete loss of power steering. Ford provided computer flash as part of recall 14S05 in 2014 but needed new steering angle sensor in 2018. The recall was not fixed by the new computer software yet that satisfied the recall requirement for Ford. Major safety issue and financial burden of $701.51
I drove the car off the highway and onto the town road, driving slowly and the power steering wen out. I was only able to turn the wheels using manual steering for the next half hour as I drove home. When I parked the car and let it sit and then restarted the engine, the power steering came on.
Ok as I was making a right turn off the highway I felt my steering wheel tighing up to point I have to a make sudden stop because of the loss steering.look it the message center lost message showing passages air bag off. Showing check brake system.showing battery light on lost thing going message center.
Came out from coffee shop to my parked car and started car and steering was extremely stiff. Hard to steer like power steering not working. Difficult to steer at low speeds. Drove to nearby mechanic with hazards on.
A D V E R T I S E M E N T S
- Dearborn, MI, USA