This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2008 Ford Escape. While driving approximately 65 mph, the steering wheel seized without warning. The contact called the paducah Ford Inc. Dealer at 270- 444-0011 (3476 park ave, paducah, ky 42001) and was informed that there was no recall. The manufacturer was not made aware of the failure. The failure was not diagnosed or repaired. The failure mileage was not provided.
Received dash notification "power steering assist fault" and steering now operating manually. Reprogrammed power steering component 10/2014 and issue resurfaced 4/2018. Reprogramming of power steering occurred prior to me having possession of vehicle and vehicle is experience fault issues that are part of a 2014 safety recall. Ford dealer was not willing to fix the issue under the recall, but did offer the option of speaking with a sales person to buy a new car...Ford dealer also asked current mileage of vehicle and explained that there would more than likely be a cost to repair the issue. Note: I have only added approximately 18000 miles to the car since the recall had originally been repaired. The issue occurred when I started the vehicle: I heard a chime and the notification came up. I then noticed that the power steering was no longer working. After shutting down the car and restarting in the hopes of the issue correction, the power steering did not function correctly.
January 2017 pulling into a parking lot I felt a jolt and had no ability to steer. I was able to coast into a parking space where I turned off my Escape. I waited a few minutes and started the car and put it in reverse. Still no ability to steer. Turned off Escape & phoned my husband. He came and tried to steer the Escape but couldn't do it without a great effort. The next morning we took it to our local garage who advised us to take it to the Ford garage. We did and were told it needed a steering column. The service rep told us this was common in the Escapes and to keep our receipt because Ford may have a recall. I am the second owner of this car and recently discovered that this Escape was recalled and serviced in June of 2014. The Ford Motor Co told me there was nothing else that could be done since it was serviced for this issue. I told the rep that I wanted Ford to know that the recall having been done less than 3 years prior to my repair did not alleviate the problem and cost me $1400. Then the rep told me she would report my negative comment and 'is there anything Ford can help you with today?'
The contact owns a 2008 Ford Escape. The contact stated that the steering wheel seized and it required more effort to safely operate the vehicle. In addition, the eps warning indicator illuminated. The vehicle was taken to link Ford minong (660 w hokah St, minong, wi), but was not diagnosed due to the diagnostic fee. The manufacturer was notified of the failure and stated that the VIN was not included in a recall. The contact was informed that NHTSA issues recalls and was referred to NHTSA to get her VIN added to a recall. The manufacturer provided no further assistance. The failure mileage was approximately 120,000.
Torque sensor recall -- initial symptoms happened while on highway, trouble steering above 45mph, steering wheel vibrating 5-10degree angle on its own. Once off the highway turning requiring wide angle to go left or right. After parked, unable to get out of nosed-in park space. Dashboard wrench light lite -- error code B2278 diagnosis by auto center. Difficult steering on street, took to Ford dealership told VIN not covered by recall even though steering shaft torque sensor malfunctioned. Paid for torque sensor replacement for a "free of charge recall remedy".
- Chicago, IL, USA
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The contact owns a 2008 Ford Escape. While driving 30 mph, the steering wheel shook without warning. The contact stated that the failure stopped automatically and the contact was able to drive the vehicle home safely. The vehicle was taken to an independent mechanic where it was diagnosed that the steering column needed to be repaired. The vehicle was not repaired. The manufacturer and dealer were not notified of the failure. The contact referenced NHTSA campaign number: 14V284000 (steering) as a possible cause of the failure, but the VIN was not included in the recall. The failure mileage was 115,374.
Vehicle steering wheel started shaking back and forth while stopped. Then started while driving at city and highway speeds. Several times the power steering has failed in the middle of a turn. When researching the issue I found that there was a recall but not for my VIN. When I called Ford they said there was a recallbut it has already been performed and is no longer covered even though the part that was supposed to be fixed was not replaced. Due to the issues the vehicle cannot be safely driven on the road. It seems that Ford is attempting to sidestep a safety recall by telling customers that they fixed a faulty torque sensor by simply updating the software which costs them nothing. Then when the part fails they tell customers the recall no longer applies because they 'fixed' the problem. Im attempting to get paperwork from Ford because I don't even remember it going in for a recall in the first place. How does Ford not have an obligation to replace parts that they know are faulty when there is a safety recall? the whole point is to remove the parts from the vehicle before they fail after it is determined that they will fail. The recall is 14S05.
Vibrating steering column while still and driving and dashboard alert stating "power steering assist fault" had a recall repair repair #14S05: Electric power steering by bob moore Ford on July 30, 2014. They performed an electronic update and now my power steering and steering column are having further issues. Ford will not honor an additional recall repair.
The contact owns a 2008 Ford Escape. When starting the vehicle, the steering wheel would not turn. An unknown warning indicator illuminated before and during the failure. The dealer was not contacted. The vehicle was taken to an independent mechanic where it was diagnosed that the torque sensor failed. The vehicle was repaired. The manufacturer was notified and explained to the contact that the vehicle was previously repaired per NHTSA campaign number: 14V284000 (steering), and was unable to be repaired again for free. The failure mileage was 107,000.
The steering wheel just started shaking while in park and while driving down the highway. Was told it's my sensor in the steering column if and that Ford had to fix it because it has to be reprogrammed.
The contact owns a 2008 Ford Escape. While driving over 45 mph, the vehicle veered to the right and the steering wheel shook violently. The vehicle was taken to varsity Lincoln (49251 grand river ave, novi, mi 48376) where it was diagnosed that the steering column failed. The vehicle was not repaired. The manufacturer was notified and informed the contact that the vehicle had been previously serviced per NHTSA campaign number: 14V284000 (steering); therefore, the contact would have to pay for the repair. The failure mileage was 153,000.
Making a right turn from a side street onto a major connector road. Steering froze when trying to turn. Was able to put vehicle in reverse to get out of major road. Waved following car around and backed up further from intersection so as not to create a hazard. Was able to move steering wheel slightly but was clearly not drivable as it was. Turned off ignition and restarted for no reason. Steering then worked.
Hello, I would like to file a complaint with Ford Motor Company. On Saturday March 24,2018 my mom and I were in lafayette, Louisiana and had parked to go to a bakery when we went in and came back out my mom said the steering wheel wouldn't turn. I could obviously see her struggling. I tried to turn it and it was incredibly difficult to turn. We had to get a tow truck to pick it up and bring it to my house. I called Ford Motor Company, explaining to them the problem. The lady told me that even though my vehicle was exhibiting the same problems under the recall for 2008-2011 Ford Escape, that my VIN number didn't have any recalls under it. I asked her to speak to someone over her and she refused so I then hung up on her. I called back and spoke to another person, this person then after keeping me on hold for a long time, told me that my vehicle had this problem fixed already!!! I told her that's not true and then hung up on her. I decided to call back just to see if someone else was going to lie to me. This third person that I spoke to said pretty much the same thing as the first person I spoke to. Why did this lady, lie? all I know is my vehicle is a 2008 Ford Escape and the same problems that other Ford Escape owners vehicles are exhibiting, mine is as well. Why its not under the recall list, I don't know. This could have caused a major wreck or worse. I should have to get injured or killed for Ford to realize that the fault is on them to fix what they so called take pride in (their vehicles)
The contact owns a 2008 Ford Escape. While reversing out of the driveway, the steering wheel seized and the vehicle became difficult to steer. The dealer (interstate Ford, 125 alexandersville rd, miamisburg, oh 45342) was contact and stated that the vehicle was not included in a recall. The vehicle was not diagnosed or repaired. The contact referenced NHTSA campaign number: 14V284000 (steering), but the VIN was not included in the recall. The manufacturer was notified and stated that since the VIN was not included in a recall, the contact would have to pay for the repairs. The failure mileage was 90,000.
Steering power assist is shorting out, I had it tested at a dealership and confirms it, only fix is to replace steering column, doing research this is common malfunction for 2008 to 2011 Ford Escape
The contact owns a 2008 Ford Escape. While the vehicle was idling at a stop light, the steering wheel shook and the power steering assist fault warning indicator illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the torque sensor needed to be replaced. The vehicle was not repaired. The contact called packey webb Ford at (866) 496-6602 (1815 ogden ave, downers grove, il 60515) and was informed that no recall was associated with the VIN. The dealer stated that the manufacturer was notified of the failure and a case was opened, but had closed. The contact referenced NHTSA campaign number: 14V284000 (steering). The approximate failure mileage was 116,000.
Steering wheel shakes at a complete stop, when you start to move the shake become worse and you need to hold the wheel with 2 hands otherwise the wheel turns at anytime.
The contact owns a 2008 Ford Escape. The contact stated that the power steering assist failed while driving. There were no warning indicators illuminated prior to the failure. The dealer (porter Ford, 600 ogletown rd, newark, de 19711) was contacted and informed the contact that the vehicle was not included in a recall. The vehicle was not diagnosed or repaired. The contact referenced NHTSA campaign number: 14V284000 (steering), but the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was 125,000.
The contact owns a 2008 Ford Escape. While driving 55 mph, the steering wheel jerked and the contact heard an abnormal grinding noise. The power steering fault warning indicator illuminated. The vehicle was taken to candy Ford (403 lansing St, charlotte, mi 48813) and was informed that the recall repair was previously completed in August of 2014. The vehicle was not diagnosed or repaired. The manufacturer was notified and stated that the recall was previously completed. The failure mileage was 127,825. The consumer stated the primary driver's left shoulder was in pain from steering. The manual steering had to be used for a month before the vehicle could be repaired.
A D V E R T I S E M E N T S
- Almo, KY, USA