This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While on a shopping trip, I parked the car.....15 minutes later I started it and proceeded to back out of the space and could hardly steer....felt like I had 4 flat tires....the only warning was a steering wheel that shook while I was at stops, not while driving....no red lights, no other symptoms. Out of the blue the power steering stopped....one week after being serviced and checked out.
I was driving my vehicle when all of sudden my power steering completely went out on me causing my driver side front ball joint to bust along with I dont know what else & almost wreck my vehicle. Good thing I was near a parking lot that I could get my vehicle into enough to get my vehicle off the main road so I was not hit & involved in an accident. I bought vehicle used in April of 2016 & do not know what was done N what was not. My power steering went out abt a month ago & it has been sitting undrivable since then. A friend that is a mechanic finally was able to take a look at my vehicle & after just taking a look at the vehicle to see what was going on, he came to the conclusion without even knowing of any recall & advised that is what the issue wrong with my vehicle. He advised I need check into this to have Ford take care of the issue free of charge. I ran the VIN # to check recalls on my vehicle but came up no recalls however my vehicle falls in the year of the recalls. Researched online & there are several recalls. How do I go about this & getting all the recalls taken care of for mine & my passengers safety, if my VIN # is showing as no recall but the recall issue has happened to my vehicle? I need to take care of this ssap, as this is/was my only & main source of transportaion.
The contact owns a 2008 Ford Escape. The contact stated that while driving at various speeds, the steering wheel would become hard to turn causing partial loss of power steering. The contact stated that a wrench (power train fault warning) would appear on the instrumental panel. The vehicle was not taken or towed to a local dealer for diagnoses or repairs. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.
The power steering no longer is working. We are told it is a sensor problem. There has been a recall for other Escapes from this year with this issue but not ours. It is same issue and should be addressed.
My daughters Escape experienced a power steering failure while driving her blind 9 year old daughter to school, she was 8 1/2 months pregnant at time. Now your site tells me the VIN [xxx] is an invalid number. How can this be? when that number is googled it pulls up numerous complaints (including at least one NHTSA complaint). Please explain how this vehicle can have been sold in 5 different states minimum with no action by you or Ford. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Walla Walla, WA, USA
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The contact owns a 2008 Ford Escape. While driving, the steering wheel independently turned and the power steering assist stopped operating. The contact mentioned that extra steering effort was applied while driving at lower speeds. The power steering assist fault error indicator illuminated. The vehicle was taken to columbus ricart Ford (4255 S hamilton rd #100, groveport, oh 43125 614-836-6260) where it was diagnosed that the power steering assist system shut down as a result of the power steering motor sensor fault. Also, the power steering and torque sensor needed to be replaced. The vehicle was not repaired. The manufacturer stated that, due to the previous recall repair, they could not repair the vehicle again. The failure mileage was 147,000.
Loss of electric power steering, just like other 2008 Ford Escapes. Dash light came on that said "power steering assist fault" and while driving power steering completely went out.
In 2016 November my gas pedal stuck to the floor and I freaked out and ran into my neighbors garage and I had 10 fired fighters and sherriff look at my turned off Escape and the accelerated pedel was completely sitting on the floor of the vehicle and it also was towed to Ford and said the accelerator pedal link was completely broke and it was not covered under insurance for they said this is a manufacture issue and not insurance and so I had to use the front end damage to pay for the $1500 repair on a part that should not have broke, Ford has now over 100 complaints to this say problem and no fix.....this vehicle accelerated and rammed a neighbors garage door and I could have been killed and all the sheriff and firefighters say they have never seen an accelerator pedal depressed to the floor and I was lucky....Ford fix this....this is going to kill someone and it I had injuries from the whiplash.
2008 Ford Escape. Consumer writes in regards to power steering assist safety recall. The consumer wanted to be included in a power steering assist recall. The vehicle's VIN was not included in any recall. The manufacturer refused to include the vehicle in the power steering assist recall.
There is a recall on this vehicle and when taken to a dealer in December of 2016 we were told that the steering sensor that was recalled was not reporting an error code and thus was not replaced. This month the power steering failed and we were told by another dealership that the recalled part had failed but because we had already taken the vehicle in for the recall, and even though the part had not been replaced we were not eligible for the replacement and it is costing us around $600 for the repair. I called Ford directly and was told that even though it was recalled we were not eligible since we had already taken it in. I believe it is unacceptable for Ford to not replace this recalled part. Just because we wanted to be careful and safe and took the vehicle in right away we are being penalized now that the part has failed. The steering failure is a huge safety issue and I find it incredible that Ford responded in this manner. We are getting the part replaced at our cost at pearson Ford in aberdeen, sd and I believe we should be reimbursed for this repair and Ford should change this dangerous policy before someone gets hurt.
My complaint is regarding Ford safety recall # 14S05. Loss of power steering due to torque sensor failure. Ford issued recall in July 2014. My vehicle was inspected in August 2014. Software was updated and torque sensor was found to be functioning and was not replaced. The recall pertained to loss of power. The vehicle would default to manual steering. I purchased my 2008 Ford Escape in Oct 2014 and was not aware of the recall. Ford says the recall was complete. I disagree and am filing this complaint.
We got suckered by Ford recall in 2014 when they sent out the letter and updated the software to fix the power steering issue. Which Ford [xxx] well knew would not fix the faulty torque sensor. So here we are March 17 2017. My girl friend, our little girl and me. On our way back to my parents house, a 4 hour drive. After traveling down I80 for 3 hours we exited onto a two lane highway. Not too long down this rural Iowa highway out steps a small doe. (female deer) I make a quick direction change and aplly the breaks quickly. The exact moment the power steering went out. Luckily for us I was driving and not my ol lady. As im almost certain she wouldn't have been able to get the vehicle corrected and kept on the road. This is ludacris that Ford has not been made to remedy this problem. They [xxx] well knew it was an issue with this faulty sensor when they came up with the scam recall in 2014. How could they be allowed to continue to let families drive with these ticking time bombs. How many childern need to die before something is done parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2008 Ford Escape. The contact stated that the vehicle experienced a loss of power steering as soon as the vehicle was operated. The contact stated that the power steering assist warning indicator illuminated. The vehicle was taken to an independent mechanic who diagnosed that the torque sensor malfunctioned and needed to be replaced. The manufacturer was notified of the failure. The contact referenced NHTSA campaign number: 14V284000 (steering), but the VIN was not included in the recall. The failure mileage was approximately 148,000.
Escape recall 14S05. While driving down route 40 in elkton Maryland, the steering locked up making if very difficult to drive/steer the truck. This occurred after receiving a recall letter and taking the truck to elkton Ford for the recall repair. We took the truck back to the dealer, let them know what happened and they said that Ford Motor Company would not let them repair. Note: They did not complete the repair as outlined in the recall letter.
The contact owns a 2008 Ford Escape. The contact stated that the vehicle had experienced a complete loss of steering. The vehicle was taken to the dealer where it was diagnosed that the torque sensor needed to be replaced. The vehicle was previously repaired under NHTSA campaign number: 14V284000 (steering). The manufacturer was notified of the failure. The failure mileage was approximately 80,000.
The contact owns a 2008 Ford Escape. While driving at an unknown speed, the steering wheel became difficult to maneuver without warning. The vehicle was taken to the dealer where it was diagnosed that the steering torque sensor failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The VIN was not included in NHTSA campaign number: 14V284000 (steering). The failure mileage was 120,000.
Power steering went out. I was told by a dealer there was a recall. I brought it to dealer and they said the car did not qualify for the recall. After hours of phone calls to Ford, they said the recall had been done in 2014, prior to me owning it. The part is near impossible to find and the cost is quite pricey. I was led to believe this is a lifetime warranty. This is not safe to drive without power steering. Ford should stand by their recalls. Part #905-524 total cost: $565
A vibration in the steering wheel that is evident by a knocking sound. This occurs while the vehicle is mobile as well as in the stopped or idling position. There are are videos online at you tube showing evidence of this exact same malfunction in a 2008 Mercury mariner. An existing recall number of 14S05 is not valid on my vehicle, why not??
The contact owns a 2008 Ford Escape. While driving various speeds, the steering wheel became difficult to maneuver. The vehicle was taken to an independent mechanic where it was diagnosed that the electric steering column power assistance failed and needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 14V284000 (steering). The manufacturer was not made aware of the failure. The approximate failure mileage was 95,111.
Ford won't honor recall 14S05 they did a software update and but now I need an entire power steering torque sensor replaced and they won't cover that. Other consumers have complained on line that Ford won't repair your steering after having your recall software done. A Ford Escape recall gotcha ' recall 14S05, Transport Canada... https://medium.com/@joewardpr/A-Ford-Escape-recall-gotcha-recall-14S05-Transport-Canada-201413-7F0D7ca0D84C Mar 17, 2015... Ford 'closed out' the recall after only updating software and won't pay for the... a facebook group exists entirely about Ford not 'honoring' recall #14S05....
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- Reno, NV, USA