This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2008 Ford Escape. While making a right turn at 20 mph, the steering wheel became difficult to maneuver without warning. The contact stated that the failure occurred after the vehicle was inspected per NHTSA campaign number: 14V284000 (steering). The vehicle was taken to the dealer where it was diagnosed that the power steering assist system failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 125,000.
The contact owns a 2008 Ford Escape. While driving approximately 35 mph, the steering wheel inadvertently turned left. The contact coasted to the side of the road and disconnected the power steering fuse. The contact was able to drive the vehicle with no power steering to his residence. The vehicle was taken to the dealer where it was diagnosed that the torque sensor failed and needed to be replaced. The vehicle was repaired. While leaving the dealer, the failure recurred. The technician advised the contact that the steering column failed and needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 14V284000 (steering). The manufacturer was made aware of the failure. The approximate failure mileage was 165,000.
The contact owns a 2008 Ford Escape. The contact received a recall notice for the steering. The vehicle was taken to a dealer for a software update prior to experiencing a failure. While driving, the contact felt a strong vibration from the steering wheel. The eps warning indicator flashed and the steering wheel was extremely difficult to turn. The vehicle was unable to be driven due to the failure. The vehicle was towed to the dealer where it was diagnosed that the torque sensor failed and needed to be replaced. The manufacturer was notified of the failure and refused to provide the remedy in the recall indicating that they had provided a software update prior to the failure. The recall details were not provided. The failure mileage was not available.
On March 11, 2017 when I got into my vehicle to drive it; the power steering did not work. I slowly drove it to the nearest Ford garage who charged me to inspect it and said it needed a new steering column, cost $1400+ and was under a recall but the recall was no longer available.
The electronic power steering has malfunctioned. The steering wheel moves on its on while the vechile is started. The steering wheel is hard to turn while in "drive" or in "reverse". while driving from work, I experienced the steering wheel locking and was not able to turn the wheel at all. After turning the vehicle off, then back on, the electric steering started to work again but only for a short period of time.
- Detroit, MI, USA
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The contact owns a 2008 Ford Escape. While driving 25 mph, the vehicle violently shook and the power steering became very difficult to maneuver the steering warning indicator illuminated. The vehicle was taken to the dealer where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 156,717. Updated 06/29/17
I recently experienced power steering issues with my 2008 Ford Escape. I take very good care of my vehicle. I have never been in any accidents in this vehicle or had any mechanical issues. The steering wheel began shaking while driving it home on Friday and became increasingly harder to steer. When this happened I was driving about 15mph in town. I parked it right away. The next day I was unable to turn the wheel at all. The vehicle starts but is completely unable to be driven. After researching more on this issue, I found that there was a recall on 2008 Ford Escapes for this same issue. When I called the dealership and explained what had happened, they had me give them my VIN number. They then informed me that my specific vehicle did not qualify for recall repairs and the recall only applies to vehicles with a specific VIN number. I wanted to reach out and see if there is anything I can do to get this resolved considering this is a mechanical issue out of my control and may be a manufacturing error. Thank you for your assistance with this issue. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
My husband was driving when power steering went out, he was turning left on to main road out of our subdivision, had to slam on brakes to avoid hitting cinder block wall, could of easily been killed. Thankfully was going slow.
Ford had recall 14S05 back in October of 2014. It was for the torque sensor on the steering column. If the part was already not working they had to replace the hardware. They said if it was not a software fix would do it. We had that done. Now 24K miles later the exact part has gone out and Ford is saying they will not replace it. I have to pay for it. That makes no sense. It went out on my back out of a driveway. If it had gone out while I was driving I would have wrecked. How can they not stand behind a recall like that" how is that possibly legal"
The contact owns a 2008 Ford Escape. The contact stated that the vehicle experienced a loss of power steering and the power steering warning indicator illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the power steering control module was defective and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA campaign number: 14V284000 (steering) as a possible solution to the failure; however, the VIN was not included. The manufacturer was notified of the failure. The failure mileage was not provided.
I was driving and lost all power steering. Then a error message came on saying power steering sensor fault. I could have got into a crash and am really upset and feel like Ford should fix this.
The contact owns a 2008 Ford Escape. The contact was informed by the dealer that a power steering recall had been completed two years prior to the contact owning the vehicle. The contact stated that the steering wheel recently seized without warning. The contact applied force to the steering wheel, but it veered to the right and drove into a ditch. The contact had to restart the vehicle to correct the direction of the steering wheel. The dealer diagnosed that the power steering control module needed to be replaced. The manufacturer was notified of the failure and was aware of the recall repair, according to the dealer. The recall information was not provided. The approximate failure mileage was 149,000.
The contact owns a 2008 Ford Escape. While making a right turn, the power steering suddenly malfunctioned and the steering wheel became very difficult to turn. The dealer diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The contact was informed that the vehicle was previously repaired with a software update per NHTSA campaign number: 14V284000 (steering). Although the software update was performed, the failure still occurred. The failure mileage was 140,000.
The contact owns a 2008 Ford Escape. While driving 17 mph, the steering wheel seized without warning. The vehicle was taken to an independent mechanic where it was diagnosed that the steering column failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 62,370. The consumer requested information pertaining to the investigation. The consumer stated the manufacturer would not honor the 14S05 recall.
The contact owns a 2008 Ford Escape. While driving 10 mph and making a left turn, the steering wheel violently shifted in the opposite direction without warning. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 144,000.
Power steering went out in the Escape. Only manual steering available. Took to dealer and the torque sensor has gone out on my Escape after the recall in 2014. Ford states since programming was done in with the original recall in 2014 the recall was complete eventhough part of the recall included the torque sensor.
My wife was driving on the expressway and the power steering stopped working which could have resulted in an accident. She took it to a Ford dealer which pulled the codes and replaced the torque sensor. My car was not part of the 14S05 recall so apparently the recall does not go far enough. I am a certified master mechanic and re-certifed master 5 times but could not help my wife while she was in another state visiting her mother. The NHTSA recall # is 14V284000. I contacted Ford customer relationship center and they offered no help. The car has 88,000 miles
The contact owns a 2008 Ford Escape. After parking the vehicle, the power steering malfunctioned and caused the steering wheel to become very difficult to turn. The cause of the failure was not diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. In 2014, the contact was informed that the vehicle was repaired per NHTSA campaign number: 14V284000 (steering). The contact stated that the vehicle experienced the same failure listed in the recall. The failure mileage was 195,000.
In 2014 the power steering assit fault was fixed on this car, do to a recall I bought the car in 2016 after 4 months I started the car up and the fault came back. I had no knowledge of recall when I bought car. Is this considered fixing the problem, or is it a still open recall? the car was sitting in the drive way when fault came up.
A D V E R T I S E M E N T S
- Cheney, KS, USA