This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Power steering failure. Daughter was driving and just became hard to steer. I brought it to my regular mechanic they informed us that there was a problem but it required us to bring it to the dealership for repairs due to the problem needing electronic programming. I looked everything up and found a recall and called the dealership. When I brought my vehicle in to be repaired I was contacted and told that the entire power steering column needed to be replaced and its not part of the recall. How can a recall affect so many people but not cover the real problem that everyone is having. With so many consumers complaining that they had to have the entire power steering column replaced (of course for a very high price, and only at the Ford dealership) the NHTSA or some government body needs to force Ford to recall the whole column. I am 100% for a class action law suit.
The contact owns a 2008 Ford Escape. While driving 5 mph, the power steering failed. The vehicle was towed to a mechanic where it was diagnosed that a torque sensor alert produced trouble code dtc B2278. The VIN was excluded from NHTSA campaign number: 14V284000 (steering). The vehicle was not repaired. The manufacturer was notified. The approximate failure mileage was 150,000.
While driving my 2008 Ford Escape on the highway the steering wheel began to shake violently, then shortly after the power steering system failed. I looked into this issue and found a recall for 2008-2011 Ford Escape and Mercury mariner models however after contacting Ford they informed me that the vehicle had already been part of the recall and this is unrelated.
The contact owns a 2008 Ford Escape. While driving 5 mph, the contact lost control of the steering wheel and the steering warning indicator illuminated. The vehicle was diagnosed as needing a new steering column. The manufacturer was notified of the failure. The contact referenced NHTSA campaign number: 14V284000 (steering); however, the VIN was not included. The failure mileage was approximately 100,000. Updated 08/02/16 the consumer stated after the steering column was replaced, she had to purchase a throttle control at a cost of $800, because the vehicle was accelerating on its own.
At a stop sign the steering wheel started to shimmy about a quarter of an inch after about two hours it beeped then ten minutes later I shut off my vehicle and an hour later when I started the vehicle it came up with a power steering fault on the dash and it has not worked since this happened on May 7th 2016
- Hastings, NE, USA
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Complete power steering loss after recall performed. While turning a right hand corner at 50mph all power steering failed making it near impossible to steer vehical other then straight on across lane.. this failure caused me to almost hit another vehical head on thankfully the other car was paying attention and avoided me due to fact I could not steer and no harm brought to my 2 children.. called for dealer and was told recall was proformed and the failure was my problem not theres. At a bill of over $3000.
The contact owns a 2008 Ford Escape. While driving 55 mph, the steering wheel became difficult to turn. The contact had to slow down the vehicle to regain control. The vehicle was taken to the dealer, but was not repaired. The manufacturer was notified. The vehicle was repaired according to NHTSA campaign number: 14V284000 (steering), but the failure recurred. The failure mileage was 94,000.
The contact owns a 2008 Ford Escape. The contact stated that the power steering failed. The steering wheel needed excessive force in order to steer the vehicle. The vehicle was previously serviced under NHTSA campaign number: 14V284000 (steering) however, failed to remedy the failure. The vehicle was taken back to the dealer where it was informed that the pscm needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 86,000.
After taking the vehicle to the dealership to resolve recall 14S05 via a software update. The same problem occurs resulting in vibrations in the steering column and loss.of power steering assist. Dealership contends that the issue was closed via thw software update and now says that must pay out of pocket to replace the steering column. I do not feel that Ford has adequately addressed the underlying issue with the software update as I ave reseaeched and found numerous reports of the same issues after the update with Ford refusing to own up to the issue.
The contact owns a 2008 Ford Escape. While making a left turn at a low speed, the steering wheel became difficult to turn. The contact had to apply force to the steering wheel in order to steer the vehicle. The failure recurred on numerous occasions. The vehicle was taken to a dealer where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The vehicle was previously updated under NHTSA campaign number: 14V284000 (steering). The manufacturer was notified of the failure. The failure mileage was 150,000.
The contact owns a 2008 Ford Escape. The contact stated that there was a clicking noise in the steering wheel when the vehicle was turned to the left. The contact stated that the clicking sound was also evident when the vehicle was in reverse. The dealer diagnosed that the steering knuckle and the power steering motor needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was included in NHTSA campaign number: 14V284000 (steering). The contact stated that the vehicle was taken to the daler to receive the recall remedy; however, the diagnostic test failed to produce a fault code. The manufacturer was notified of the failure. The approximate failure mileage was 120,000.
Had the truck serviced received a perfect report, then 2 weeks later the steering became very tight and hard to steer.took the truck to 3 different shops to learn they were not equipped to handle an electrical power steering.
The contact owns a 2008 Ford Escape. While driving 70 mph, the vehicle experienced a loss of steering ability and the maintenance warning indicator illuminated. The vehicle was taken to the dealer, but was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.
The contact owns a 2008 Ford Escape. While driving at lower speeds, the steering made an abnormal noise and shook abnormally. When the failure occurred, the power steering assist default warning indicator illuminated. Prior to this failure, the vehicle was repaired according to NHTSA campaign number: 14V284000 (steering) where the technician stated that they performed a minor reprogramming of the power steering control module. The manufacturer was notified of the failure. The failure mileage was approximately 130,000.
The contact owns a 2008 Ford Escape. The contact stated that while driving at approximately 35 mph, there was a loss of power steering without warning. The steering wheel became difficult to turn. The vehicle was driven with caution. The vehicle was taken to the dealer where it was diagnosed that the steering angle sensor would need to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 158,000.
I had the recall issue for the power steering addressed and was told it only needed a software update. 5000 miles later the steering wheel began to shake constantly while parked or moving. Now my wife lost total power steering while driving. We called the dealer who gave us the software update and we were told there is nothing else they can do to fix the problem without us paying for it.
Low speed turns, electric power assist fails to assist in returning wheels to straight ahead position. Wheels can be brought back to forward position with some effort. Happens consistently, every day at low speeds when there is higher torque on the steering column.
The contact owns a 2008 Ford Escape. While driving 45 mph, the steering wheel made a clicking sound and shook without warning. Approximately 30 seconds later, the steering wheel became very difficult to turn and failed. The next morning, when the vehicle was started, the maintenance warning light remained illuminated. The vehicle was previously repaired per a recall in August of 2014 for the same issue, but the failure recurred. The vehicle was taken to a dealer where it was diagnosed that the power steering torque sensor needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 52,000.
The contact owns a 2008 Ford Escape. While driving approximately 60 mph, the power steering suddenly malfunctioned and the steering wheel became very difficult to turn. The cause of the failure was not diagnosed nor repaired. The manfacturer was notified of the failure. The contact was informed that the vehicle was repaired under NHTSA campaign number: 14V28400 (steering) in 2015, but the failure recurred in 2016. The failure mileage was 144,000.
A D V E R T I S E M E N T S
- Rock Hill, SC, USA