Transmission will totally disengage when needed the most, such as entering the interstate. Very scary situation. Dealer says needs a complete overhaul. Only 18,000 miles.

- South Charleston, WV, USA

On March 14, 2010 I purchased a 2010 Ford Escape from tutle-click Ford irvine, ca. Within 3 weeks I began to smell oil burning and hard shifting/bucking of the transmission. In early may I received a letter from Ford stating a need for a transmission solenoid reprogramming (program number 10B15). When I brought it to Ford on June 3, 2010 with a mere 4,369 miles for this service I also informed them of the oil burning odor. They dealt with transmission problem and found an oil leak during the diagnostics. I called Ford customer relations and immediately asked for a case to be started on my vehicle (1422071530) the service manager informed me initially the needed to replace a gasket and it would be a couple days. On June 4, they informed me the engine needed to be removed to get to oil leak area and part was to be ordered for the 2010. On June 8, the service manager told me a short block had to be ordered and arrival would be June 9. on June 9 it had not arrived. On June 10, the short block arrived late in the day and the estimated completion was for June 15, 2010. I picked up the car on June 16, 2010 with 4,375 and no further leaks detected. I was told by the service manager that he put more than 10 miles on it to perform a road test and everything was fine. On June 17, I noticed a big puddle of oil/fluid in my parking area. I received a phone call from a friend I visited and she had a puddle of oil on her driveway. I spoke with the regional customer relations contact on June 17, and he informed me that he would have a factory technician come out to the dealership on Wednesday June 23, 2010. I informed him I would be taking back to the dealer asap. On June 18, I dropped off the car and told them my assessment of not only the leak but the transmission was chugging/skipping. I received a phone call at 6pm on Friday to inform me that was transmission fluid leaking an axle seal needs to be replaced. I have lost complete faith in this shoddy and incompetent service.

- Laguna Niguel, CA, USA

2010 Ford Escape. Consumer states that vehicle makes a screeching noise as he begins to drive from a complete stop the consumer stated the noise would go away once she started moving.

- Catonsville, MD, USA

2010 Ford Escape transmission the consumer stated a noise occurred during early acceleration from a full stop. The vehicle has been at the shop for 2 weeks awaiting a new transmission chain to correct the problem.

- Unknown, DC, USA