This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Throttle body needs replaced. Ford will not cover it even though this is a common complaint. I was almost rear ended twice when I lost power and it cut out. I have read this is a common issue and needs to be addressed by Ford before someone gets killed. Recall is needed on this!
Traveling on interstate 57 in Illinois that feeds directly into interstate 94 at 60mph, 6am and still dark outside. Just feet away from the intersection of 57 going into 94, the car began to decelerate and within literally seconds 50-40-30-20...0, the car stopped. The "wrench" sign was showing on the dashboard. Luckily, I was next to the shoulder, and with on response to the gas pedal, pulled over. I ended up in the middle of the intersection of both interstates - 57 and 94 on the shoulder they shared. The person behind me pulled sharply over into the next lane to avoid me. Sitting there nervously, cars were whizzing by me. I called the non-emergency number and connected to the state police who asked my location and assured me a tow truck would come. As I sat there nervously praying that oncoming traffic saw my hazard lights, I wondered how something like this could happen so rapidly and without warning. Luckily, the tow truck came within 10 minutes and with the assistance of a state police car navigated through 3 lanes of oncoming, fast going traffic to get me to a safe area on the other side of 94. After turning the car off from neutral and restarting the car responded normally. I was able to drive to the dealership without incident where the throttle was replaced after 45 minutes of work. I ask the Ford representative would this be reported to Ford, he stated it would. I ask could this happen again, he said most likely not. He state they get "lots of Escapes with this problem and there will probably be a recall." This was one of the most scarious situations I have been in!!! there would have been a major accident if the car had stopped minutes later. Does someone have to die for Ford to issue a recall!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
At highway speed, engine and drive train became totally unresponsive on congested dallas freeway. Wrench light came on, no other indications. Vehicle lost all speed and was forced to cross traffic lanes with no motive power to safety lane very nearly causing three different traffic accidents with other vehicles. Totally limp. Once parked, shut off motor and restarted. Engine started and drive train engaged again. Wrench light no longer appeared, no other indicating lamps or errors. Returned to roadway and within 5 minutes same thing recurred. Pulled over, restarted engine, drive train reengaged, returned to roadway and exited to side roads to home. Once on the side road, same thing happened again in front of a semi coming up from behind and narrowly escaped getting hit from behind before pulling over again. Same routine occurred 4 more times before I could get it into the dealership. Last occurrence in addition to the wrench light coming on and off, the engine light came on and stayed on. Vehicle condition is known, reported multiple times and has been investigated by the nthsb already without a recall. This known condition is extremely dangerous to the operators of affected vehicles and to other unsuspecting motorist and the general public. Pressure needs to be applied to Ford Motor Company to address this matter and notify affected owners and operators of affected vehicles. Today the vehicle is at the dealership and with just a thousand or so miles over warranty, dealer says it is not covered and the estimated $600 repair is my issue.
As I was traveling on interstate 10 @ 70 mph over lake pontchartrain near new orleans, my 2011 Ford Escape stalled; I lost all power. Accelerator was unresponsive. I managed to pull over and turned off the engine. I restarted and it started up, running normally again for about 2 miles, when the problem recurred. The wrench symbol appeared with the stall and then disappeared once I restarted, though the engine light came on and remained on when I restarted. I also noticed at times I had to really hold down the brake to prevent the vehicle from surging forward on its own. The problem kept occurring every few miles, and I repeated the same procedure. I elected to keep attempting travel; the problem was intermittent and I was in an unsavory section of eastern new orleans. Sometimes the car would go 5 miles, sometimes 5 blocks, sometimes 5 feet. I nervously managed to get home, and after researching online I found numerous complaints from others with Ford Escapes, as recently as 2 days ago (Sep. 28, 2013), detailing the exact same problem. Some people who had these identical issues resolved said the Ford service departments claimed it was the "throttle body." I have only ever taken this vehicle for all service, always on time, to the Ford dealer where it was purchased in mandeville, la. Apparently this "throttle body" issue is common and currently under investigation by the NHTSA. These vehicles should all immediately be recalled. It is only a matter of time until a fatal crash occurs because of this problem. The automatic surge problem is absolutely lethal. I'm going to a Ford service center in the morning, but am prepared to be served with the $600-$1200 "throttle body" repair bill. I found the following website: www.consumeraffairs.com/automotive/ford_escape.htm search "throttle body" & you'll find numerous complaints about this very same issue.
Wrench light came on while my wife was driving her 2011 Escape in traffic on the highway and the car went into "limp mode". if you are not expecting the issue (and who would be) it is difficult to maneuver a failing vehicle to the shoulder while on the highway. After the car was turned off and restarted the issue cleared. Investigating this am I see that there are numerous complaints about the same issue with the throttle body. The car has not been taken to the repair shop to confirm the problem yet. If this is the same issue and Ford is obviously aware, they should be ashamed of themselves. This is a major safety concern.
- Perkiomenville, PA, USA
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While driving on the highway, my SUV jerked slightly and then just decelerated, and I could not maintain speed. I had to cross over 3 lanes to the side of the road and turned the SUV off. There was no warning, and I had not applied the break. I noticed the wrench light came on the dashboard. I waited a minute and turned the SUV on again. I was able to get to my destination, however, during this trip, the SUV jerked slightly again, but this time there was a slight acceleration. I was able to maintain a safe speed for the remainder of the trip, as it only lasted for a couple seconds. I contacted the service department of the dealership where I purchased the car and where I regularly take the car for maintenance. The serviceman knew exactly what the problem was when I described the problems I was having. He suggested I bring the car in for service as soon as possible. The car was towed to the dealership, and they replaced the electronic throttle. I was told it was not covered under warranty, but since I had an extended warranty, they would only charge me $100. When I picked up the car, I actually paid $106, and I was never informed that this was a recalled part. I should not have been charged anything, as Ford was well aware that this part was defective and have been for many months now.
I was backing out of a parking place. The engine began to cut out. Pressing on the accelerator had no effect. Even though the engine was still on, the car would not move forward. I was able to get back into the parking space and turned the car off. In a few minutes, I tried to start it again and it started right up. I was very low on gas at the time so I assumed that was the problem. I filled up with gas and it ran okay for another 5 days. On 9/18, I was driving down a 4-lane street and it suddenly began to slow down and would not respond to acceleration. I was able to coast to the side of the road. Cut it off, restarted it and was able to drive back to my office parking lot. I had the car towed to the dealership and they replaced the throttle body which made all the difference in the way the car drives. I realized this problem had been affecting the performance of the car for awhile before it finally got bad enough to get my attention.
The contact owns a 2011 Ford Escape. The contact stated that while driving 10 mph, the vehicle jerked and then accelerated rapidly. The contact stated that the vehicle was taken to the dealer a few months later because the transmissions warning light had illuminated. The dealer stated that the throttle body needed to be replaced. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 2,000. The VIN was unavailable.
First time, driving vehicle no faster than 40mph when it suddenly stops working, wrench light on dash appears. No power to vehicle. Coast to pull over, restart vehicle. Happened on freeway two days later. Driving about 65mph, car stops working, all power lost. Wrench light appears. Coast to pull over, restart vehicle. No codes appear to be listed in vehicle "brain" that Ford was able to retrieve. Dealer unable to replicate issue. Have seen many others having very same issue. Ford unable to fix.
While driving on the interstate to work, my 2011 Ford just stopped on me without any warning. Thank god I was in the right lane, because I was able to maneuver my way into the emergency lane, and out of danger. Had I been in a middle lane, I probably wouldn't be making a complaint right now. It was really a scary feeling. After getting my composure back, I noticed that the throttle control/powertrain light was on, and when I started the car back up, the light went off.
Driving along and car quit running, no gas, no power. Had to pull over, waited 5 min and started engine and was able to get home safely. Car ran rough for a while afterward. The throttle body was defective and not covered under the extended warranty.
My wife and I were travelling on an interstate highway approximately 3 hours from our home. With no notice, our vehicle lost power and a dashboard light illuminated which was the powertrain fault detection warning light. I pulled the vehicle over to the side of the interstate and turned the engine off. The vehicle re-started with no warning detection light and the vehicle running properly. After about 50 miles of additional driving, the vehicle repeated the same issue. After pulling the vehicle over to the emergency lane of the interstate and shutting the engine off, the engine re-started again with no light illuminated except a service engine light. I drove it to the nearest exit and fortunately found a Ford dealer. The dealer replaced the throttle body of my vehicle and told me the throttle was sticking open and this was causing the vehicle's computer to shut down the power. When travelling on an interstate, I found this problem to be very dangerous. Fortunately, I did not have an accident due to this problem.
Upon entering a busy highway off of my neighborhood the vehicle lost acceleration power and went into a complete slow crawl as if coasting, almost causing me to get rear ended by 60 mph approaching traffic. Fortunately, I was able to barley coast to the shoulder before anyone could hit me. I turned off the vehicle until my husband arrived to bail me out. He then was able to restart the vehicle and managed to drive it to the nearest Ford dealership and left it there overnight. Upon diagnosing the vehicle with a dtc of P2111, they informed us that they ordered a replacement throttle body which would take approximately 3-4 weeks to obtain since they're on back order, leaving us without a reliable vehicle till the repair can be completed.
I was driving on the interstate at 65 mph when my 2011 Ford Escape began to decelerate rapidly. I tried giving it gas but even with the gas petal pushed down all the way it still wouldn't accelerate at all. I had to pull over in the emergency lane so I wasn't hit by the car behind me. When I came to a stop the vehicle was shaking and I noticed that a flashing wrench light was displayed. I turned the vehicle off for a minute and then restarted it with no problems. I called the dealership because it's still under warranty and they told me to bring it in and they would take a look at it.
At 55 mph our 2011 Ford Escape lost all power with no warning at all. Had to push it out of the middle of the highway. Throttle control/powertrain light came on. Turned ignition completely off and restarted the engine, light went out and ran fine. Going in for service asap.
On 08/30/2013, my wife and I drove our 2011 Ford Escape which has the mileage of 38000 back home from a state park. When we were attempting accelerate the vehicle after a right turn from a stop light, the gas pedal suddenly stop working properly and would not accelerate, the wrench light was on. We stopped the car and restarted, it worked fine. Without thinking much about it, we drove on I-10 highway and luckily we get home safe. But it happened again on 09/01/2013 and 09/02/2013, respectively. This is definitely a safety issues which Ford company should resolve and I can't believed I drove it on highway with such hidden danger!!!
While driving on highway at 60 mph 8/16/2013, my engine shut off. I pulled to side of road. The "wrench" light on dash was on. I called Ford bloomington, they gave me roadside assist # and had me call them to send a tow truck to bring me and my vehicle to Ford for check up. It was ready later that day, was told that they reprogrammed PCM and updated calibration, they changed air filter and told me I was "good to go" I paid $35 for that. The very next Friday, I was driving home (at 60 mph) and the engine died again and I pulled to side of road. Luckily the engine did restart and I was able to make it home. Saturday, I took my SUV to Ford bloomington, engine sputtered on the way there. Ford called rental car for me( without me asking) and again looked at the engine, was told on Monday that the throttle body was bad, needed replaced. They had the part, but it was their last one and that the part was on backorder until October. I had part replaced as it was not covered under warranty, for $500. Also I have a $110 bill from enterprise rentals.
I was driving 35-40 mph when all of the sudden my car started to slow down. I did not know what was happening at the time and I kept pressing the gas pedal but the car continued to slow. Before the car stopped, I pulled over to the side of the road, placed the car in park, turned it off, and opened my car door. Then I turned my car on again and was able to drive to the place I was going in about 7 min. I stayed at that place for around 30 min and then got in my car again where 2 min after I started driving, the car stalled again. I pulled over, turned the car off, and opened the driver's door. Then I turned the car back on and preceded to drive home (about a ten minute car ride).
I was making a left off of a bridge and it just stopped going forward and the throttle wouldn't go. I could push gas pedal all the way down and nothing changed I shut it off and it was fine for a couple days then same thing. Sometimes it goes a week or more with out any problem.
A D V E R T I S E M E N T S
- Camby, IN, USA