This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Ford Escape. The contact stated that while driving at approximately 15 MPH, the steering wheel was difficult to turn. The vehicle operated normally after a restart. The dealer was contacted but no diagnostic test was performed. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 144,000. Power steering failed twice in November 2021. Diagnostic test in January 2022 by McGovern Ford dealer states: "replace steering column due to internal failure, " same failure as covered by Ford recall which does not include my vehicle but should! Recall was for Ford 2011 Escapes built in Kansas City up to Sept. 11, 2010; my car was built in KC in Dec. 2010.
While driving at slow speeds, my Escape has lost power steering. This has happened mostly in parking lots. Today it happened when I pulled out of the parking lot and I almost got hit. I looked up the problem and read about the recall. I entered my VIN and it showed that I have 0 unfixed recalls. If this was not one on the recall list, shame on FORD because it needs to be fixed. If it was on the recall list and was"fixed, " the solution was incorrect and needs to be fixed.
The contact owns a 2011 Ford Escape. The contact stated that while driving at 40 MPH, the power steering failed, and the steering wheel was stiff while steering the vehicle. The contact had to manually steer the vehicle to the dealer. The dealer diagnosed the vehicle with electric power steering failure. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and referred the contact to NHTSA. The failure mileage was approximately 160,000.
My power steering went out as I was driving at a slow rate. I managed to get it back home. I looked up the recalls for my vehicle and it stated any 2011 Ford Escapes made in Kansas City was issued a recall. My vehicle was made in that city during that time. I contacted Ford and they stated my vehicle doesn't apply to that recall. I was not aware of the recall because I did not own the vehicle when it was issued. The affected Escapes that were built from August 18, 2006 through September 11, 2010 at the Kansas City Assembly Plant. [XXX] made_inUnited Statesmade_in_cityKANSAS CITY https://vincheck.info/check/recalls-defects.php INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
When I entered elementary street in Lousville CO, to pick up my three grandchildren, the steering got so hard that I couldn't maneuver between so many cars, I couldn't turn, I was very scared if children started to come out, I got to the parking and parking badly, I called for help, to pick up children, and a man said turn it on again, it will work, my brother took the car to my house, and according to him it worked, I was so scared, that I will not drive it anymore, until I fix it, mechanic said the electric power steering should be changed, in the Ford, they gave a budget for a spare part, I am inquiring about "Recalls" and it says my car has zero, but there is one on # 14S05 and I want to know why this does not apply to me car, can you please help me?
- Dacono, CO, USA
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The contact owns a 2011 Ford Escape. The contact stated while driving 35 MPH, the vehicle drove over a bump in the roadway and the vehicle lost power steering functionality. The contact pulled over to the side of the road and restarted the vehicle and the power steering functionality returned, however, the failure returned intermittently. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 159,000.
Vehicle lost power steering several times almost caused an accident. When car is restarted it will work again. Ford recalled the power steering control module for some ford escapes of my year yet my vehicle is not included in that recall and from reading forms a lot of other ford escapes are not being covered by this recall. Its expensive to fix and obviously this has been an ongoing safety issue with Ford so what do I do" Keep driving and pray I don't get in an accident" Someone needs to sue Ford.
We purchased this car for our youngest son as his first car, he was driving it and complained that periodically it would become very difficult to steer. I would test the car and found it to be operating normally and would check it for the next several weeks with no issues, at this time I wasn't sure what me son was describing. As time went on he described several occasions in which he nearly avoided an accident due to the steering issues. My wife and I began to worry if there was really something wrong with the car, I began to check it more frequently and found that periodically it would lose power steering in the middle of driving from point A to B, this created very difficult driving conditions. We then found through online research that FORD has several issues with the power steering on this vehicle but for some reason our VIN# is not on the recall list. (Recall #14S05) We would like our VIN# to be added to the list of recalled vehicles due to the sheer danger involved with this issue and that it makes sense with the recalled described issues. Once we had our mechanic review the diagnostic codes and report that the system has a defective torque sensor and/or steering column with an extreme parts and labor cost it was decided to move forward with this letter to explain our situation. We currently have a vehicle in which we cannot drive nor repair, we also cannot afford to get it repaired. Please help... have our vehicle added to the recall list. Thank you
The contact owns a 2011 Ford Escape. The contact stated while his wife was driving 4-5 MPH and making a turn, the vehicle lost power steering functionality and drove off the road into the grass. The vehicle was taken to an independent mechanic and the contact was informed that the power steering module needed to be reset. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was not covered under recall. The contact stated the failure was like NHTSA Campaign Number: 14V284000 (Steering). The failure mileage was approximately 85,000.
The contact owns a 2011 Ford Escape. The contact stated that the steering wheel failed. The contact stated that the steering wheel turned to the right and vibrated. The contact had to turn the steering wheel with force to be able to complete the turn. The contact stated that the power steering assist light remained illuminated on the instrument panel. The contact took the vehicle to an independent mechanic and the mechanic replaced the power steering assist module. However, the failure was not corrected. The manufacturer was contacted and informed the contact that the VIN was not included in NHTSA Campaign Number: 14V284000 (Steering). The vehicle was not repaired. The approximate failure mileage was 110,000.
The contact owns a 2011 Ford Escape. The contact stated while driving 25 mph, the steering wheel became difficult to turn. Additionally, the vehicle loss motive power. The vehicle was restarted and normal functionality returned. There was no warning light illuminated. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V284000 (Steering) however, the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The contact was informed that the VIN was not included in the recall. The failure mileage was approximately 147,000.
The contact owns a 2011 Ford Escape. The contact stated that while driving 50 mph, the electric power steering failed to operate as designed. The steering wheel started shaking and became difficult to turn. The check engine warning light was illuminated. The failure occurred intermittently. The vehicle was taken to the dealer and was diagnosed as a torque sensor and power steering failure. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the dealer for assistance. The manufacturer then referred the contact to NHTSA to file a complaint. The contact was relating the failure to NHTSA Campaign Number: 14V284000 (Steering). The failure mileage was 208,587.
The contact owns a 2011 Ford Escape. The contact stated while driving at various speeds, the vehicle lost power steering assist and the vehicle became difficult to steer. There was no warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the power steering needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA campaign number: 14V284000 (steering). The manufacturer was informed of the failure. The manufacturer informed the contact that the VIN was not under recall. The failure mileage was approximately 150,000.
Lost total control of power steering and almost crashed. I noticed recall 14S05 for power steering control module. It only covers cars built between 2008 and Sept 11,2010. My vehicle was built October 2010 at same plant. How sure can I be that my vehicle was not built with defective part. The cost to replace the power steering control module is amost $2200. My car is at the Ford dealer ship at this moment. I reached out to Ford customer relations, but no such luck. I happen to own 6 Ford at T he moment and have purchased nothing but Ford for 20 years.this issue could have gotten me killed.
Driving down the road the vehicle power steering completely cut off. Upon taking to the shop they stated it was a check engine code that referred to a recall
I have a 2011 Ford eacape.... we lost power steering 2-3 years ago in my car while driving on twisty hilly roads in ithica, NY on way to get our 3 young grandchildren and thank god it was my husband driving because I probably would have been in a serious accident... tons of cars recalled... same make, same model, same year and made at same plant in Kansas!!!!! but Ford never recalled mu VIN#..... we were stranded there and lost time from work!!!! we took it to 3 Ford dealers with no help!!! wanting almost $2,400!!!!! lost time from work getting it fixed which took over 3weeks and finally our mechanic found the part!!!! power steering column!!!! how with 1,000S of complaints is mine not covered!!!! it's the steering column!!!! it's not like it's a muffler!!!! now after paying to get it fixed !!!! I have since given this to my 18 year old daughter for her senior year and she lost power steering almost sending her into head on traffic!!!!! my daughter almost got killed!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! and yes we were told its the god [xxx] steering column again!!!!!!!!!!!!!!!!! what do I have to so to go after Ford for this serious issue!!!!!! they make billions and billions of dollars selling faulty, dangerous cars!!!!!!! and are allowed over and over and over again to get away with it!!!!!! they know full well that there is a serious issue and should have recalled all of the 2011 Escapes to get that part fixed!!!!!! all!!!! when are you or somebody going to put a stop to this [xxx]!!!!!!!!! almost exactly 3 years to the day of when this happened before!!!! now I have to wait again to find a part, pay tons of money again!!! and thank god my daughter didn't get hurt!!!!! parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2011 Ford Escape. The contact stated that while driving at various speeds, the vehicle loss power steering assist without warning. The contact stated that the power steering functionality returned after the vehicle was restarted. The contact had taken the vehicle to an independent mechanic where he was informed that the steering column needed to be replaced. Liberty Ford maple heights (5500 warrensville center rd, maple heights, oh 44137) and the manufacturer were notified of the failure. The contact was informed that his vehicle was not included in NHTSA campaign number: 14V284000 (steering). The vehicle was not repaired. The failure mileage was approximately 117,000.
The contact owns a 2011 Ford Escape. The contact stated that while driving at various speeds, the vehicle experienced a loss of electronic power steering assist. The vehicle was taken to monaco Ford (767 new london turnpike, glastonbury, ct 06033) and diagnosed with steering failure. The contact was informed that the steering column needed to be replaced. The vehicle was not yet repaired. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The contact stated that there was a recall with NHTSA campaign number: 14V284000 (steering) however, his VIN was not included however, the vehicle had experienced the failure stated in the recall campaign. The failure mileage was 132,000.
My power steering assist light is on and I can not steer my vehicle. I got in to take my kids out and I could not steer. Its too unsafe to drive, and I read this is a known issue with Ford under steering issue complaints. If my vehicle is covered to be repaired under a recall I would like to know the next step. Its around $1000 to fix and I can not afford this.
A D V E R T I S E M E N T S
- Framingham, MA, USA